Exterior

Reviews of Hyatt Place Chicago/Downtown - The Loop

3 out of 5
Hyatt Place Chicago/Downtown - The Loop
28 North Franklin Street, Chicago, IL

Reviews

8.4

Very good

Rating 10 - Excellent. 542 out of 1002 reviews" "
Rating 8 - Good. 238 out of 1002 reviews" "
Rating 6 - Okay. 103 out of 1002 reviews" "
Rating 4 - Poor. 58 out of 1002 reviews" "
Rating 2 - Terrible. 61 out of 1002 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff pleasant and professional. There were no issues that had to be addressed.
Stayed 2 nights in May 2024
Response from Halil/Gallery Host on May 22, 2024
Dear Linda,We really appreciate you taking the time to leave us a 5-star review. It means a lot to us.

10/10 Excellent

Raquel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great place to stay
Stayed 4 nights in Mar 2024
Response from Halil/Gallery Host on May 22, 2024
Dear Raquel,Amazing feedback. Thank you so much for giving us 5 stars!

10/10 Excellent

Tiffani

Travelled with partner, Travelled with group
Everything was wonderful! Great location! Beautiful rooms!
Stayed 2 nights in May 2024
Response from Halil/Gallery Host on May 19, 2024
Dear Tiffani,We really appreciate you taking the time to leave us a 5-star review. It means a lot to us.

10/10 Excellent

Alicia, Detroit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this property was great
Stayed 2 nights in May 2024
Response from Halil/Gallery Host on May 18, 2024
Dear Alicia,We’re so grateful that you took the time to leave us a 5-star review. Thank you!

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
walking distance to nearly everything. Breakfast was good
Stayed 2 nights in May 2024
Response from Halil/Gallery Host on May 15, 2024
Dear Robin,Thank you! Your positive feedback is much appreciated.

10/10 Excellent

Norbert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoy my stay there
Stayed 3 nights in May 2024
Response from Halil/Gallery Host on May 14, 2024
Dear Norbert,We’re so grateful that you took the time to leave us a 5-star review. Thank you!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was in a great location!
Stayed 3 nights in Apr 2024
Response from Kind Regards on May 10, 2024
Dear Patricia,We really appreciate you taking the time to leave us a 5-star review. It means a lot to us.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Halil/Gallery Host on May 7, 2024
Dear Carlos,Thank you for the 5-star review! We value your feedback and can’t wait to serve you again.

6/10 Okay

Grayden

Liked: Cleanliness, staff & service
Stayed 5 nights in Apr 2024
Response from Halil/Gallery Host on May 5, 2024
Dear Grayden,Thank you for the review! Your feedback is much appreciated and helps our team improve.

8/10 Good

Feng Ming, Brooklyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is graey for families with kids.
Stayed 3 nights in Apr 2024
Response from Halil/Gallery Host on May 18, 2024
Dear Feng Ming,We really appreciate you sharing your review of our service. Thank you!

10/10 Excellent

christy

Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient for walking distance to areas.
Stayed 1 night in Apr 2024
Response from Halil/Gallery Host on May 1, 2024
Dear Christy,We're pleased you found our hotel's location to your liking. Our goal is to offer convenience and comfort to all our guests, making their travels as smooth as possible

8/10 Good

Dylan, Cedar Rapids

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is super expensive no extra sheets for the double pull out not much around the hotels for bars or restaurants staff was super nice and view was great
Stayed 2 nights in Apr 2024
Response from Halil/Gallery Host on May 1, 2024
Dear Dylan,Your compliments on our staff's service are greatly appreciated. Parking fees vary between 50-75 in the city centre. Restaurants around our hotel usually serve to business headquarters 10-5 pm and closed on Sundays. We suggust to go river north or west loop by car distance 10 minutes.

10/10 Excellent

Monet

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i had an amazing place. only thing was there was no microwave. but the staff was great and the building. special shout out to the night and overnight staff. i arrived late and they treated me and my girls with the best care!
Stayed 3 nights in Apr 2024
Response from Halil/Gallery Host on May 1, 2024
Dear Monet,Your compliments on our staff's service are greatly appreciated. We aim to create memorable experiences for our guests, and it's rewarding to know we succeeded with your stay

8/10 Good

Kelsey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean. Staff were nice and very helpful. I didn’t like that we had to park in a ramp around the corner and pay so much. However I think that’s anywhere in Chicago
Stayed 2 nights in Apr 2024
Response from Halil/Gallery Host on May 1, 2024
Dear Kelsey,We're thrilled to hear that our staff made a great impression on you with their friendly and attentive service. You're right about parking fees, vary between 50-75 in the city centre.

8/10 Good

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The main issues we had was that there wasn't enough coffee pods for our two night stay, and we were missing linens and pillows for the sofa bed. Also, the curtains were a little difficult to open after they had been closed. Otherwise, everyone was very friendly and helpful and our view was amazing!
Stayed 2 nights in Apr 2024
Response from Halil/Gallery Host on May 1, 2024
We appreciate your feedback Stefanie. It's fantastic to hear you enjoyed our view. You may always ask sofa bed set (we send upon request) and additional coffee pods to reception team.

8/10 Good

Kevin

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The staff was very attentive to immediate request. thanks to the management team
Stayed 2 nights in Apr 2024
Response from Halil/Gallery Host on May 1, 2024
Dear Kevin,We're thrilled to hear that our staff made a great impression on you with their friendly and attentive service. Your kind words will be shared with the team as a testament to their hard work

10/10 Excellent

Nosa

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed my stay here
Stayed 1 night in Apr 2024
Response from Lydia on Apr 28, 2024
Dear Nosa, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. We also enjoyed having you stay with us.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best RegardsLydia SabbahFront Office Manager

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice
Stayed 1 night in Apr 2024
Response from Lydia on Apr 28, 2024
Dear Robert, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Dave

Stayed 1 night in Apr 2024
Response from Hallil/Gallery Host on May 18, 2024
Dear Dave,Amazing feedback. Thank you so much for giving us 5 stars!

10/10 Excellent

Staci

Stayed 1 night in Apr 2024
Response from Halil/Gallery Host on May 1, 2024
Dear Staci, Thank you for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future!

10/10 Excellent

Cathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice, sophisticated, quiet hotel in a calm area of downtown. Close to a train station and several bus stops if you are trying to get around using CTA.
Stayed 2 nights in Apr 2024
Response from Lydia on Apr 28, 2024
Dear Cathy, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Shakita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property location was convenient to a lot of great restaurants and sightseeing options during our trip.
Stayed 3 nights in Apr 2024
Response from Lydia on Apr 28, 2024
Dear Shakita, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

8/10 Good

MAURICIO, dacula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Lydia on Apr 24, 2024
Dear Maurico, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

6/10 Okay

Nikita

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
No housekeeping and very small pool area with hours 8am-8pm
Stayed 2 nights in Apr 2024
Response from Halil/Gallery Host on May 1, 2024
Dear Nikita,Thank you for providing us with your valuable feedback. We’re disappointed to hear that our pool wasn’t exactly to your liking.

10/10 Excellent

Alisa

Stayed 2 nights in Apr 2024
Response from Halil/Kind Regards on May 11, 2024
Dear Alisa,We really appreciate you sharing your review of our service. Thank you!

10/10 Excellent

Tori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lydia on Apr 20, 2024
Dear Tori, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Richard De

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Lydia on Apr 18, 2024
Dear Richard, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Eshwar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and courteous staff
Stayed 1 night in Apr 2024
Response from Lydia on Apr 18, 2024
DearThank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

6/10 Okay

Patricia, Miami

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Apr 2024
Response from Lydia on Apr 20, 2024
Dear Patricia, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

8/10 Good

Jacquelyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Great location. Excellent breakfast included with stay. Air conditioning did not work in room.
Stayed 3 nights in Apr 2024
Response from Lydia on Apr 20, 2024
Dear Jacquelyn, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Oksana

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from Lydia on Apr 18, 2024
Dear Oksana,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Brianna

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lydia on Apr 18, 2024
Dear Brianna, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

8/10 Good

Adriana

Stayed 1 night in Apr 2024
Response from Halil/Gallery Host on May 5, 2024
Dear Adriana,Thank you for the review! Your feedback is much appreciated and helps our team improve.

10/10 Excellent

Zohra

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place
Stayed 3 nights in Apr 2024
Response from Lydia on Apr 18, 2024
Dear Zohra, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Karen

Stayed 3 nights in Apr 2024
Response from Halil/Gallery Host on May 4, 2024
Dear Karen,Thank you for the 5-star review! We’re here to serve you anytime.

8/10 Good

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Location Location Location
Stayed 2 nights in Apr 2024
Response from Lydia on Apr 14, 2024
Dear Jasmine, Thank you for taking the time to leave a review, and we appreciate the feedback. We hope to hope to be of service to you again in the near future.

10/10 Excellent

Britany

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the atmosphere and friendly staff, will definitely stay again.
Stayed 1 night in Apr 2024
Response from Lydia on Apr 14, 2024
Hello Britany, Thank you for taking the time to leave a review, and we appreciate the kind feedback. We hope to hope to be of service to you again in the near future.

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lydia on Apr 18, 2024
Dear Jenny, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

8/10 Good

Luis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Lydia on Apr 14, 2024
Dear Luis, Thank you for taking the time to leave a review, and we appreciate the feedback. We hope to hope to be of service to you again in the near future.

10/10 Excellent

Katherine

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Lydia on Apr 14, 2024
Dear Katherine, Thank you for taking the time to leave a review, and we appreciate the feedback. We hope to hope to be of service to you again in the near future.

6/10 Okay

Josalin

Liked: Cleanliness, staff & service
parking was highly priced and no room service
Stayed 3 nights in Apr 2024
Response from Halil/Gallery Host on May 1, 2024
Dear Josalin,Thank you for your feedback. We're select service hotel and unfortunately room service is not available. Parking fees vary between 50-75 in the city centre.

10/10 Excellent

Leroy

Liked: Cleanliness, staff & service, property conditions & facilities
Great place and good location in downtown Chicago
Stayed 1 night in Apr 2024
Response from Halil/Gallery Host on Apr 13, 2024
Dear Leroy,We’re grateful that you took the time to leave us a review. Thanks a lot!

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel breakfast was good
Stayed 2 nights in Apr 2024
Response from Halil/Gallery Host on Apr 10, 2024
Dear Natalie,We’re so grateful that you took the time to leave us a 5-star review. Thank you!

10/10 Excellent

Byung Jo

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind staffs and front desk. I appreciate that!! The hotel is very close to Skydeck and public parking lots
Stayed 2 nights in Mar 2024
Response from Halil/Gallery Host on Apr 10, 2024
Dear Byung Jo,Amazing feedback. Thank you so much for giving us 5 stars!

8/10 Good

Brent

Stayed 2 nights in Mar 2024
Response from Halil/Gallery Host on Apr 10, 2024
Dear Brent,Thank you! Your positive feedback is much appreciated.

4/10 Poor

Dominique

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This property was actually very nice, clean, and modern. I just didn’t appreciate the rudeness we experienced with one of the staff members. I was unaware that there was a “quiet time” stipulation after 10pm upon booking, which should have been reiterated during check in. My family was there for a quick weekend staycation for the start of spring break. Our hotel room was called after 10pm about a noise ordinance that we were violating, stating that our music was too loud & we were getting complaints and if it happen again we’d be escorted off the premises. However, we weren’t playing any music at the time & our girls were only giggling watching a movie. I was told verbatim that my girls couldn’t even laugh. We didn’t appreciate this at all especially because this was suppose to be a “kid friendly” hotel. We were also told that security came up and confirmed that our music was loud and they could hear it from the elevator. I thought protocol was to knock and give a verbal warning if there was a true issue. I’m confused because we weren’t playing music at the time but, we did hear very loud music on our floor from someone else’s room. I just feel like the customer service is not up to par and needs a major adjustment. No. I will not be staying at this hotel ever again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Anthony

Travelled with family
Very nice hotel. Great breakfast
Stayed 2 nights in Apr 2024
Response from Halil/Gallery Host on Apr 8, 2024
Dear Anthony,We’re so grateful that you took the time to leave us a 5-star review. Thank you!

6/10 Okay

Esmenia

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Halil/Gallery Host on Apr 8, 2024
Dear Esmenia,We really appreciate you sharing your honest review of our service. We see that your expectations not filled, and we need to achieve more goals. Thank you!

10/10 Excellent

Mechelle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel was amazing but staff and bar need some work
Stayed 2 nights in Mar 2024
Response from SA on Apr 6, 2024
Thank you for your review regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.

6/10 Okay

Joseph

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from SA on Apr 6, 2024
I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.