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Reviews of Hilton Chicago/Magnificent Mile Suites

3.5 out of 5
Hilton Chicago/Magnificent Mile Suites
198 E Delaware Pl, Chicago, IL

Reviews

8.8

Excellent

Rating 10 - Excellent. 863 out of 1463 reviews" "
Rating 8 - Good. 354 out of 1463 reviews" "
Rating 6 - Okay. 121 out of 1463 reviews" "
Rating 4 - Poor. 75 out of 1463 reviews" "
Rating 2 - Terrible. 50 out of 1463 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Front Office on May 22, 2024
Thank you for your feeback

10/10 Excellent

Anjana

Liked: Cleanliness, staff & service, property conditions & facilities
Hussein was absolutely amazing! He greeted us every morning and helped us with taxi and gave great ideas what to do during the day! Very valuable employee
Stayed 2 nights in May 2024
Response from Front Office on May 22, 2024
Thank you for your feedback! We will provide this feedback to our staff and this specific employee! We hope to welcome you back soon

6/10 Okay

Tytiana

Ok
Stayed 1 night in May 2024
Response from Front Office on May 22, 2024
Thank you for your feedback

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
LOVED my stay, staff was very helpful. Room was clean and as advertised.
Stayed 1 night in May 2024
Response from Front Office on May 19, 2024
Thank you for your glowing feedback! We hope to welcome you back soon!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Great Place
Stayed 1 night in May 2024
Response from Front Office on May 19, 2024
Thank you for your feedback!

10/10 Excellent

Charles

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place
Stayed 1 night in May 2024
Response from Front Office on May 19, 2024
Thank you for your feedback!

4/10 Poor

Julio

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Alejandra M. on May 18, 2024
Dear Julio, Thank you so much for your feedback, let us know if there is anything else we could have done better for you to have a perfect stay. We hope to welcome you back soon!

10/10 Excellent

Anabel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time stay at the hotel. Very clean, the suite was a perfect size and the pull out couch was a plus! Great views from the pool on the 30th floor and the lady I checked in with was so sweet and welcoming. Definitely will stay again.
Stayed 2 nights in May 2024
Response from Front Office Management on May 16, 2024
Thank you for your glowing review! We are thrilled you enjoyed your stay and service with us. We hope to welcome you back soon!

10/10 Excellent

Jannette, streamwood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience
Stayed 2 nights in May 2024
Response from Front Office on May 14, 2024
Thank you for your feedback

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Front Office on May 14, 2024
Thank you for your feedback

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to get to food and shopping. Enjoyed the pool and view. overall friendly staff and comfortable stay.
Stayed 3 nights in May 2024
Response from Front Office on May 14, 2024
Thank you for your glowing feedback! We hope to welcome you back soon.

2/10 Terrible

Eric

Travelled with family and small children
Check in was 3:00, room not ready until 4:45. Sorry that’s BS
Stayed 1 night in May 2024
Response from Alejandra M. on May 13, 2024
Dear Eric, Thank you for sharing your feedback; we sincerely apologize that we failed to meet your expectations. Your remarks will be discussed internally. This is not the lasting impression we want you to have, so we truly hope you will consider joining us again in the future so that we can deliver the exceptional stay you expected and deserve.

10/10 Excellent

Ambrish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean room, very well trained and courteous staff, pool on the 30th floor is a plus. 4 elevators, blocks from shops and restaurants. Can't go wrong.
Stayed 1 night in May 2024
Response from Alejandra M. on May 13, 2024
Dear Ambrish,Thank you so much for the perfect rating, we are so happy to know that you enjoyed your time at Hilton Suites Magnificent Mile. Your feedback regarding our team's attentive service is much appreciated, and we'll be sure to pass your compliments along. Please consider coming back to join us again soon.

10/10 Excellent

Maria J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great Stay
Stayed 1 night in May 2024
Response from Front Office on May 12, 2024
Thank you for your feedback!

8/10 Good

Reginald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view from pool to watch sunrise. Spacious rooms and best area for tourism
Stayed 2 nights in May 2024
Response from Front Office on May 11, 2024
We are happy to see you enjoyed your stay and your sunrise!

10/10 Excellent

Alazhar Al

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 1 night in May 2024
Response from Alejandra M. on May 10, 2024
Dear Alazhar, Thank you so much for your amazing feedback, we hope to welcome you back soon!

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and the hotel was very nice and clean. Great location for all things downtown Chicago
Stayed 4 nights in May 2024
Response from Front Office on May 14, 2024
Thank you for your feedback!

10/10 Excellent

Keonte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Alejandra M. on May 10, 2024
Dear Keonte, Thank you so much for your amazing feedback, we hope to welcome you back soon

10/10 Excellent

pat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We really loved the room and the staff. Really weird thing is not having a restaurant small store for things. The only restaurant was a sushi restaurant??
Stayed 3 nights in Apr 2024
Response from Front Office on May 9, 2024
Thank you for your feedback! We are happy to showcase our new restaurant in the late fall of 2024!

8/10 Good

jennifer

Liked: Property conditions & facilities
Customer service
Stayed 2 nights in Apr 2024
Response from Front Office on May 8, 2024
Thank you for your feedback!

8/10 Good

Gloria, Greencastle

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice. Had a great view. There was an empty water bottle trash left on the floor but over all it was good.
Stayed 1 night in May 2024
Response from Front Office on May 8, 2024
Thank you for your feedback! We have alerted our housekeeping team of your notes.

8/10 Good

Sherylin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 3 nights in Apr 2024
Response from Front Office on May 8, 2024
Thank you for your feedback

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 2 nights in May 2024
Response from Front Office on May 8, 2024
Thank you for your feedback!

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady who checked us in was so kind and helpful
Stayed 2 nights in Apr 2024
Response from Front Office on May 8, 2024
Lovely to hear it! Thank you for your feedback

2/10 Terrible

Sharon

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I wouldn’t stay here again room was clean but the sink was broke and the door knob on the bathroom door omg just a mess for the amount of money I spent
Stayed 2 nights in May 2024
Response from Alejandra M. on May 6, 2024
Dear Sharon, This is certainly not indicative of the high standards we have in place. Please know that our team is always available to help mitigate any issue you may encounter and offer solutions to ensure that our guests have a fabulous experience. In the meantime, we will investigate your feedback to see what may have gone wrong. We know that we can do better and welcome another chance to prove this.

2/10 Terrible

Noelle

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m very disgusted with the room in general, but on such short notice i didn’t have time to make a fuss! The toilet was nasty an barely flushed. The room smelled like a basement. The sofa & accent chair were both full of stains to the point i didn’t even sit on them! We couldn’t figure out the tvs. An to top it off they advertised amenities that weren’t available. We had to leave the hotel just to get juice, water & cleaning supplies!
Stayed 1 night in May 2024

6/10 Okay

Samira

Travelled with group
Disliked: Amenities
I liked that it was in a nice quiet area . Did not like that the parking was separate from the hotel .
Stayed 2 nights in Apr 2024
Response from Front Office on May 4, 2024
Thank you for your feedback! We do offer on site valet parking on the over night.

8/10 Good

James, Fort Myers

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large, clean rooms.
Stayed 1 night in May 2024
Response from Front Office on May 4, 2024
Thank you for your feedback

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Office on May 5, 2024
Thank you for your feedback!

10/10 Excellent

JEFFREY

Stayed 3 nights in Apr 2024
Response from Front Office on May 4, 2024
Thank you for your feedback

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room! Would definitely book here again.
Stayed 2 nights in Apr 2024
Response from Alejandra M. on Apr 30, 2024
Dear Jeffrey,Thank you so much for the perfect rating, we are so happy to know that you enjoyed your time at Hilton Suites Magnificent Mile. We greatly appreciate you taking the time to leave us your feedback. It is the greatest compliment when our guests enjoy their time with us so much that they take a moment to review our property and recommend it to others! We hope to welcome you back soon!

8/10 Good

Toneka

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very clean and very well lit. I loved the older look of the hotel and it was still very clean. The staff was very friendly & answered all the questions my family had. Thank you.
Stayed 1 night in Apr 2024
Response from Alejandra M. on Apr 30, 2024
Dear Toneka, It was a pleasure to welcome you to The Hilton Suites Magnificent Mile. We are delighted you had such a wonderful visit. Thank you for sharing all of your kind comments about our friendly team and great hotel. We look forward to welcoming you back.

8/10 Good

Melanie

Travelled with family
Liked: Cleanliness, amenities
Location great.
Stayed 3 nights in Apr 2024
Response from Alejandra M. on Apr 30, 2024
Dear Melanie, Thank you so much for your feedback, let us know if you have any comments to share. We hope to welcome you back soon!

10/10 Excellent

Nathan L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was great, the room was nice and clean, and the location was good for exploring the north part of the Mile. Only downside is that the breakfast buffet is not included and is very overpriced for a hotel breakfast.
Stayed 3 nights in Apr 2024
Response from Alejandra M. on Apr 30, 2024
Dear Nathan, It was a pleasure to welcome you to The Hilton Suites Magnificent Mile. We are delighted you had such a wonderful visit. Thank you for sharing all of your kind comments about our friendly team and great hotel. We look forward to welcoming you back..

8/10 Good

Marnithia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the property overall, however the pool area needs to be updated.
Stayed 2 nights in Apr 2024
Response from Alejandra M. on Apr 29, 2024
Dear Marnithia,Thank you so much for your great feedback. We are in the planning stages of our renovations and are excited about it. We hope to welcome you back soon.

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite was really comfortable and for two people, plenty of room.
Stayed 2 nights in Apr 2024
Response from Alejandra M. on Apr 29, 2024
Dear Sharon, Thank you for your terrific review of your recent visit! It is the greatest compliment when our guests enjoy their time with us so much that they take a moment to review our property and recommend it to others. We appreciate your kind words highlighting our lovely accommodations and excellent amenities. It was a pleasure having you here, and we look forward to welcoming you back to The Hilton Suites Magnificent Mile, in the future!

10/10 Excellent

Jayshawn

Stayed 1 night in Apr 2024
Response from Alejandra M. on Apr 29, 2024
Dear Jayshawn, Thank you so much for your amazing feedback, we hope to welcome you back soon!

10/10 Excellent

Jonas

Stayed 2 nights in Apr 2024
Response from Alejandra M. on May 18, 2024
Dear Jonas, Thank you so much for your amazing feedback, we hope to welcome you back soon!

10/10 Excellent

Gun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very comfortable and spacious.
Stayed 1 night in Apr 2024
Response from Alejandra M. on Apr 29, 2024
Dear Gun, Thank you so much for your amazing feedback, we hope to welcome you back soon!

10/10 Excellent

Chaunsha

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Alejandra M. on Apr 29, 2024
Dear, Chaunsha, Thank you so much for your amazing feedback, we hope to welcome you back soon!

10/10 Excellent

Monte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Alejandra M. on Apr 29, 2024
Dear Monte, Thank you so much for your amazing feedback, we hope to welcome you back soon!

10/10 Excellent

Sherwana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Alejandra M. on Apr 29, 2024
Dear Sherwana, Thank you so much for your amazing feedback, we hope to welcome you back soon!

6/10 Okay

Halley

Stayed 3 nights in Apr 2024
Response from Front Office on May 16, 2024
Thank you for your feedback

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness is everything to me
Stayed 1 night in Apr 2024
Response from Front Office on Apr 25, 2024
Thank you for your feedback

10/10 Excellent

nicole

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location close to everything including the Lake Trail, restaurants, bars, and even a convenience store right across the street. Clean, spacious rooms and the pool and fitness center were a AMAZING bonus. Great place to stay!
Stayed 3 nights in Apr 2024
Response from Front Office on Apr 23, 2024
Thank you for your glowing feedback! We are happy you enjoyed your stay!

10/10 Excellent

Odette

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 5 nights in Apr 2024
Response from Front Office on Apr 23, 2024
Thank you for your feedback!

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This was probably the best hotel I’ve ever stayed at. The valet service and bell staff were literally the best I could’ve asked for. Seriously a great spot.
Stayed 3 nights in Apr 2024
Response from Alejandra M. on Apr 22, 2024
Dear John, Thank you so much for the perfect rating, we are so happy to know that you enjoyed your time at Hilton Suites Magnificent Mile. Your feedback regarding our team's attentive service is much appreciated, and we'll be sure to pass your compliments along. Please consider coming back to join us again soon.

10/10 Excellent

Odette

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 3 nights in Apr 2024
Response from Alejandra M. on Apr 22, 2024
Dear Odette,Thank you so much for your amazing feedback, we hope to welcome you back soon!

8/10 Good

Kendra

Stayed 3 nights in Apr 2024
Response from Front Desk on May 11, 2024
Thank you for your feedback!

8/10 Good

Gavin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and easy check in process… would recommend staying here
Stayed 3 nights in Apr 2024
Response from Alejandra M. on Apr 22, 2024
Dear Gavin,Thank you so much for your feedback, please let us know if you have any comments for us to improve our service. We hope to welcome you back soon!