Terrace/patio

Reviews of Hilton Chicago O'Hare Airport

4 out of 5
Hilton Chicago O'Hare Airport
O'Hare International Airport, Chicago, IL

Reviews

7.6

Good

Rating 10 - Excellent. 822 out of 1969 reviews" "
Rating 8 - Good. 440 out of 1969 reviews" "
Rating 6 - Okay. 335 out of 1969 reviews" "
Rating 4 - Poor. 209 out of 1969 reviews" "
Rating 2 - Terrible. 163 out of 1969 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

gwen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for staying the night before super early am flight. Good service, good food/drink, clean, and quiet (sound proof) Short walk to departures.
Stayed 1 night in May 2024

8/10 Good

Thomas

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Xxx
Stayed 1 night in May 2024

6/10 Okay

Jae

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The property needs an upgrade (in terms of technology accommodation, such as USB port availability, etc.) Some parts of the room look outdated. The female check-in counter person didn't seem to have much energy and I've got the impression she didn't want to be there (i.e., didn't seem to enjoy her job).
Stayed 1 night in May 2024

10/10 Excellent

Graecin

Liked: Cleanliness, staff & service
Convenient to get between the hotel and the O’Hare Airport
Stayed 1 night in May 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in May 2024

10/10 Excellent

ian

Top class service
Stayed 1 night in May 2024

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities
Beds/ mattresses need updating. Staff was helpful and kind. Restaurants were good
Stayed 1 night in May 2024
Response from General Manager on May 20, 2024
Dear Linda,Thank you for choosing Hilton Chicago O'Hare Airport and for sharing your valuable feedback. While we are happy you enjoyed our wonderful staff and great restaurant; we are sorry you had a concern with the bed. We will be sure to share all of your comments with our team, and we look forward to welcoming you back and impressing you further.-Hilton O'Hare Team

6/10 Okay

Ryszarda

Old
Stayed 1 night in May 2024
Response from General Manager on May 20, 2024
Dear Ryszarda,Thank you for leaving a review. It was a pleasure having you join us during your time in Chicago. Our team is always working to offer the best services and facilities to our guests, so we appreciate your feedback on where we can improve. Take care, and we wish you safe travels.-Hilton O'Hare Team

6/10 Okay

Stanley, Scottsdale

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This hotel seems to be relying on its monopoly position as the only hotel directly connected to the airport to charge high prices for convenience while failing to upgrade the facility. Dated rooms, fixtures, and bathrooms. Hotels that we have stayed in by shuttle are far more modern and less costly.
Stayed 1 night in May 2024
Response from General Manager on May 20, 2024
Dear Stanley,Thank you for staying with us recently. We regret to learn of your disappointment with your experience. Guest feedback is our foremost catalyst for effective change, so rest assured that we will use yours to guide our efforts. It was a pleasure having you here, and we wish you safe travels.-Hilton O'Hare Team

10/10 Excellent

Elizabeth, Burlingame

Liked: Cleanliness, staff & service, property conditions & facilities
Easy Check in
Stayed 1 night in Apr 2024
Response from General Manager on May 20, 2024
Dear Elizabeth,Thank you for your review and for giving us a perfect rating! It's wonderful to know you had an enjoyable visit, and we appreciate you mentioning our efficient check-in. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!-Hilton O'Hare Team

8/10 Good

Linda

Liked: Cleanliness, staff & service
Furnishings appear dated. We also asked for more coffee packets and after 2 1/2" hours and nothing, we called again. After 1/2 hour receive 2 packets. That's it. No cream but should have asked for it.
Stayed 1 night in May 2024
Response from General Manager on May 21, 2024
Dear Linda,Thank you for choosing to stay with us during your recent trip. While we're delighted to receive the high rating, we're disappointed that we fell short of expectations in some aspects. We sincerely apologize for any delay you experienced when requesting items from the front desk and for any inconvenience this may have caused you. Rest assured, your comments will be relayed to our team to ensure that we are meeting our high standards going forward. Hopefully, this didn't detract too much from your overall trip. The pleasure was all ours, and we hope you'll choose to visit us again soon.-Hilton O'Hare Team

10/10 Excellent

Julio Cesar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option for staying inside the airport
Stayed 1 night in May 2024
Response from General Manager on May 19, 2024
Dear Julio,We're delighted you enjoyed your stay at Hilton Chicago O'Hare Airport! Please come see us again the next time you're in the area.-Hilton O'Hare Team

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Beverly, Palm Desert

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient
Stayed 1 night in May 2024
Response from General Manager on May 14, 2024
Dear Beverly,Thank you for highlighting the convenience of your stay. Our team is committed to ensuring a seamless experience for all our guests, and we look forward to welcoming you back.-Hilton O'Hare Team

8/10 Good

Muhammad, Nashville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the terminal
Stayed 1 night in May 2024
Response from General Manager on May 13, 2024
Dear Muhammad,Thank you for your review. We know proximity to the airport is one of the biggest priorities for our guests, and we're glad you were able to take advantage of our convenient location. We hope to welcome you back soon to Hilton Chicago O'Hare Airport.-Hilton O'Hare Team

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Dahlia at reception was very pleasant and informative
Stayed 1 night in May 2024
Response from General Manager on May 13, 2024
Dear Alexander,We are pleased you chose to stay with us at Hilton Chicago O'Hare Airport. Your compliments regarding Dahlia's kind service are appreciated, and we hope you have the opportunity to visit us again the next time you are in the area.-Hilton O'Hare Team

8/10 Good

Radhakrishnan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Trevor, Kodiak

Stayed 1 night in Mar 2024

10/10 Excellent

Lisa Mercedes

Liked: Staff & service, amenities, property conditions & facilities
East and convenient for early am flights. Clean and friendly.
Stayed 1 night in May 2024
Response from General Manager on May 10, 2024
Dear Lisa,Thank you for your outstanding review! We were happy to provide you with clean, convenient accommodations, and we're glad you felt welcome while you were here. It would be a pleasure to host you again at Hilton Chicago O'Hare Airport, so come back soon!-Hilton O'Hare Team

6/10 Okay

Timothy

Travelled with partner
Back stale smell in our room . Hotel felt old and dated .
Stayed 1 night in May 2024
Response from General Manager on May 9, 2024
Dear Timothy,We're sorry to hear that you didn't have a good time with us overall. The cleanliness and upkeep of our accommodations are two of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. All of your feedback will be discussed with our housekeeping team, and we'll work to make improvements where necessary. Please consider giving us another chance soon. -Hilton O'Hare Team

8/10 Good

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Wasnt expecting a $75 bill to park my car overnight.
Stayed 1 night in May 2024
Response from General Manager on May 10, 2024
Dear Bill,Thank you for staying with us and for your review. While we appreciate the high rating, we want to take a moment to express our disappointment regarding your dissatisfaction with our valet parking rates. Our hotel monitors the local market for parking fees and is competitive within the area. We appreciate your feedback and hope you will consider staying with us should you pass through Chicago again.-Hilton O'Hare Team

6/10 Okay

Kenneth

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

Srdan

Travelled with family
Liked: Amenities
Convenient
Stayed 1 night in May 2024
Response from General Manager on May 6, 2024
Dear Srdan,Thank you for choosing Hilton Chicago O'Hare Airport! We're glad our location worked well for your trip, and we hope to see you again soon.-Hilton O'Hare Team

2/10 Terrible

Eunice

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Zbigniew

Liked: Staff & service
Stayed 1 night in May 2024

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is perfect for a stay before and/or after a flight from O’Hare airport. You would definitely not stay here for a vacation as leaving the property is difficult and not near anything but it’s serves its purpose perfectly for an airport hotel that you can walk right to the airport, no shuttle necessary
Stayed 1 night in Apr 2024
Response from General Manager on May 6, 2024
Dear Julie,Thank you for allowing Hilton Chicago O'Hare Airport to host your recent stay. We're happy to hear you had a pleasant experience, and that you appreciated our convenient location ideal for catching a flight. We're grateful for your positive rating, and we hope to have the opportunity to welcome you back on another occasion.-Hilton O'Hare Team

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Patrick

Liked: Property conditions & facilities
Y
Stayed 1 night in Apr 2024
Response from General Manager on May 2, 2024
Dear Patrick,Thank you for taking a moment to leave us a rating. We are honored you enjoyed your stay. Thank you for choosing Hilton Chicago O'Hare Airport to host your stay and we look forward to welcoming you back.Hilton O'Hare Team

10/10 Excellent

Antony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from General Manager on May 2, 2024
Dear Antony,Thank you for staying with us at Hilton Chicago O'Hare Airport. We appreciate your feedback and are pleased you had a great stay. Please come back and see us again the next time you are in the area!-Hilton O'Hare Team

10/10 Excellent

richard

Stayed 1 night in Apr 2024

10/10 Excellent

Ashleigh, Charlotte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were diverted to Chicago and our connecting flight wasn’t until 5:30 the next morning. I did NOT want to spend the night in airport. So glad there was a clean, comfortable and quiet room for us last night. Love that the hotel is literally on the airport campus and we didn’t have to leave.
Stayed 1 night in Apr 2024
Response from General Manager on May 1, 2024
Dear Ashleigh,Thank you for sharing your experience with us. We're delighted that our conveniently located hotel provided a quiet and relaxing retreat during your unexpected layover. We appreciate your kind words and hope to welcome you back for another comfortable stay in the future. -Hilton O'Hare Team

10/10 Excellent

Alexnader

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay before or after a flight close enough to walk to the main terminals. Highly recommend.
Response from General Manager on May 1, 2024
Dear Alexnader,We are thrilled to have earned your compliments and recommendation. Knowing that we helped make your stay more convenient is what we like to see. Safe travels, and come stay with us again soon. -Hilton O'Hare Team

2/10 Terrible

Sergio

Business traveller, Travelled with group
Disliked: Cleanliness
The room (and the rooms of my coworkers) had a terrible urine-like smell. These rooms are located in the 8th floor. The staff was willing to change me to a different room but the available rooms had the same odor. Terrible experience
Stayed 1 night in Apr 2024
Response from General Manager on May 1, 2024
Dear Sergio,Thank you for taking the time to provide your review.Please accept our sincerest apologies for the issue you had with your room. This will be addressed to prevent any future inconvenience. We would appreciate another opportunity to provide you with the stay you deserve.-Hilton O'Hare Team

8/10 Good

Leeanna

Business traveller
Staff was very nice. Only gave it 4 stars instead of 5 because the AC didn’t really work and the room was warm at night.
Stayed 1 night in Apr 2024
Response from General Manager on May 1, 2024
Dear Leeanna,Thank you for your feedback. We apologize for any discomfort caused by the AC not working properly, as we understand how important a comfortable room temperature is for a good night's sleep. Your satisfaction is important to us, and we will address the AC issue promptly to ensure a more enjoyable stay for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a five-star experience next time!-Hilton O'Hare Team

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Really enjoyed my time. Only bit of feedback is that my room only had small garbage bins without garbage bag liners. Small, thing. Overall cannot recommend the hotel enough.
Stayed 2 nights in Apr 2024
Response from General Manager on May 1, 2024
Dear Alexander,Thank you for your positive feedback! We're thrilled to hear that you enjoyed your time at our hotel. We appreciate your feedback about the garbage bins and will address this to ensure a more comfortable stay for our guests in the future. Your recommendation means a lot to us, and we look forward to welcoming you back for another great experience at Hilton Chicago O'Hare Airport!-Hilton O'Hare Team

6/10 Okay

Steven, Irvine

Nothing special
Stayed 1 night in Apr 2024
Response from General Manager on Apr 30, 2024
Dear Steven,Thank you for sharing your feedback. Your comments are valuable to us, and we hope to have the opportunity to welcome you back in the future and provide a more exceptional experience.-Hilton O'Hare Team

8/10 Good

Jill

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attached to Ohare so it’s easy
Stayed 1 night in Apr 2024
Response from General Manager on Apr 29, 2024
Dear Jill,Thank you for your feedback! We're glad you found our hotel conveniently located, making your travel experience hassle-free. It was wonderful having you as our guest, and we can't wait to welcome you back for another enjoyable visit.-Hilton O'Hare Team

10/10 Excellent

Wayne V.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Apr 2024
Response from General Manager on Apr 29, 2024
Dear Wayne,Thank you for choosing Hilton Chicago O'Hare Airport and for taking a moment to share your five-star experience! We are happy to hear that our friendly service added to the enjoyment of your visit. It was a pleasure to host you, and we look forward to welcoming you back soon for another memorable stay.-Hilton O'Hare Team

10/10 Excellent

Ryan

Stayed 1 night in Apr 2024

4/10 Poor

Rob

Disliked: Property conditions & facilities
The room i was issued did not have a working tv and the phone was not working as well.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 26, 2024
Dear Rob,Thank you for your feedback. We apologize that the amenities in your room were not working. Although this is not typical, we are always on hand to help correct anything that is less than perfect. Again, thank you for your feedback, and we will use it to improve upon our guest accommodations.-Hilton O'Hare Team

10/10 Excellent

Scott, Valparaiso

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Norman, Henderson

Stayed 1 night in Apr 2024

10/10 Excellent

Joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice upscale hotel super convenient to ORD.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 25, 2024
Dear Joe,Thank you so much for the five-star review. We're so pleased you enjoyed our upscale, modern property and convenient location. We hope to see you return soon.-Hilton O'Hare Team

8/10 Good

Daryll

Stayed 1 night in Apr 2024

10/10 Excellent

Gail

Stayed 1 night in Apr 2024

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Right across the street from the terminal.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 23, 2024
Dear Larry,Thank you for choosing Hilton Chicago O'Hare Airport! We're glad our location worked well for your trip, and we invite you to stay with us again should you be back in the area.-Hilton O'Hare Team

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Our flight was delayed. Stayed 1 night, had a nice nice meal. Very friendly staff. Very walkable to the airport.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 21, 2024
Dear Alan,Thank you for sharing your great stay at Hilton Chicago O'Hare Airport. We're glad you had a comfortable time and enjoyed our friendly staff and convenient location. We wish you well until next time.-Hilton O'Hare Team

4/10 Poor

Patrick

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Checked into the room it was 80°. Called customer service they sent up an engineer and he said there was nothing he could do I should just open a window. Are you kidding?? And this is Hilton?
Stayed 1 night in Apr 2024
Response from General Manager on Apr 20, 2024
Dear Patrick,Thank you for taking the time to share your experience. We are very disappointed to hear about the unsatisfactory state of your room and regret any inconvenience caused. This is not reflective of the high-quality service and comfortable experience synonymous with the Hilton name, and your feedback will help us improve the experience of future guests. We apologize again for any issues caused and thank you for your feedback.-Hilton O'Hare Team

8/10 Good

Amanda

Stayed 1 night in Apr 2024