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Reviews of Hampton Inn Chicago - Gurnee

2.5 out of 5
Hampton Inn Chicago - Gurnee
5550 Grand Ave, Gurnee, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 525 out of 1001 reviews" "
Rating 8 - Good. 311 out of 1001 reviews" "
Rating 6 - Okay. 100 out of 1001 reviews" "
Rating 4 - Poor. 25 out of 1001 reviews" "
Rating 2 - Terrible. 40 out of 1001 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Travelled with family and small children, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The woman that got us checked in was so kind and helpful. I watched her deal with a needlessly argumentative guest (upset about having to describe the vehicle he had parked in the lot) with such grace. Every member of the staff was wonderful, but she stood out. I’m only sorry I didn’t catch her name.
Stayed 2 nights in Apr 2024

10/10 Excellent

James, Evanston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was excellent!!
Stayed 4 nights in Apr 2024

8/10 Good

Nazanin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It is walking distance to six flags
Stayed 1 night in Apr 2024

10/10 Excellent

Candi

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

ChihYang, Urbana

Good
Stayed 1 night in Apr 2024

6/10 Okay

Ricky

Travelled with partner
The room interiors seem to need refreshing. The sofa looks like it seen better days.
Stayed 1 night in Apr 2024

8/10 Good

Maria Asuncion

Stayed 2 nights in Apr 2024

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great experience. Staff is always friendly and helpful
Stayed 1 night in Mar 2024

10/10 Excellent

lynne, yonkers

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Megan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Really enjoyed our stay. Only complaint is being accused of smoking in the room.
Stayed 2 nights in Mar 2024

10/10 Excellent

rashel

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean! The continental breakfast was good. Would definitely recommend and would definitely stay here again!
Stayed 1 night in Mar 2024

2/10 Terrible

Matthew

Stayed 1 night in Mar 2024

2/10 Terrible

Ivory

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible
Stayed 1 night in Feb 2024
Response from GSMZS on Mar 6, 2024
To Ms. Ivory,Thank you for the reviews. However, I notice that you reservation was no show. If you would like to dispute, please contact Expedia Helpdesk. You reservation not paid through them, not directly to Hotel

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, clean, quiet. The coffee in lobby wasnt great however.
Stayed 3 nights in Feb 2024
Response from GSMZS on Mar 6, 2024
Thank you for Excellent score. Hope you come visit us again in the summer and after our renovation that will take place during the winter 2024/2025.

8/10 Good

Jose, Round lake beach

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was clean and it was quiet. The only thing that needs improvement is the elevators. They are very old and slow. One would think they aren't working.
Stayed 1 night in Feb 2024

8/10 Good

Deesha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location centralized for all your shopping & food needs, Staff was excellent keep doing an amazing job. I would highly recommend.
Stayed 4 nights in Feb 2024

10/10 Excellent

Julia

Stayed 1 night in Feb 2024

8/10 Good

Sonnia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Feb 2024

8/10 Good

Indrani

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was homely and safe.
Stayed 2 nights in Jan 2024

10/10 Excellent

Joann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was decent
Stayed 2 nights in Jan 2024
Response from GSMZS on Mar 6, 2024
Thank you for Excellent score. Hope you come visit us again in the summer and after our renovation that will take place during the winter 2024/2025.

10/10 Excellent

Kasha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from GSMZS on Mar 6, 2024
Thank you for Excellent score. Hope you come visit us again in the summer and after our renovation that will take place during the winter 2024/2025.

8/10 Good

YVONNE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

John

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
We chose this Hampton for the location needing to get North of Chicago. As for pet friendly, we were unaware of the $50 fee and the $50 incidental fee. The incidental was returned but as Diamond member who stayed at a Home 2 the night before W/O fees it felt wrong. If traveling with our dog we will avoid Hamptons in the future.
Stayed 1 night in Dec 2023

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, walking distance from Six Flags and different restaurants. Definitely recommend.

10/10 Excellent

SHANNON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice rooms, huge free breakfast
Stayed 1 night in Nov 2023

6/10 Okay

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
I was there for four days and my room wasn’t cleaned/refreshed once. The trash piled up. One thing I like about staying in hotels is having my bed made for me everyday. That didn’t happen once. I was really disappointed. The staff was friendly though. And I guess I saved money in tips because I always tip the housekeepers about $5-8 dollars a day.
Stayed 3 nights in Nov 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff was completely nice and check in was quick. Many dining places to choose and shopping
Stayed 1 night in Nov 2023

2/10 Terrible

Lela

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
It was unsanitary. Had turds in the toìlet. Roaches crawling on the curtains
Stayed 2 nights in Nov 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Option to Navy base lodging
Stayed 1 night in Nov 2023

6/10 Okay

Shivita

Travelled with family
Liked: Cleanliness, property conditions & facilities
My stay was ok. Their was no hot water when we showered but other than that it was ok
Stayed 3 nights in Nov 2023

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Will use a gain.
Stayed 1 night in Oct 2023

4/10 Poor

Lisa

No hot water
We had no hot water in am, reported to front desk at 8:10am, by 9 am still no hot water so we checked out Also light switch by bed was dirty with old food on it
Stayed 1 night in Oct 2023

10/10 Excellent

Kimberly

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Great option in Gurnee
We stayed for just 1 night at this hotel - and found it perfect for our needs. It was well-located, clean, and the staff were all very friendly. It could use some updating - but overall, it was an extremely pleasant stay and would definitely stay again if back in this area.
Stayed 1 night in Oct 2023

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great ! Really good hotel.
Stayed 1 night in Oct 2023

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast food was a little cold
Stayed 1 night in Oct 2023

10/10 Excellent

Carl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the second time we stayed here because our son is in the navy and it was very nice both times. Felt safe here and was close to restaurants and shopping. Thanks
Stayed 1 night in Oct 2023

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant staff
Stayed 1 night in Oct 2023

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place!
The hotel was well kept, clean. Rooms were comfotable.
Stayed 1 night in Oct 2023

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service
Stayed 2 nights in Oct 2023

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Heat didn’t work
Everything was fine except the thermostat seemed to do nothing, the room was very cold and we turned on the heat on the thermostat but it never got warmer. My partner was freezing the whole night. Otherwise everything was fine.
Stayed 1 night in Oct 2023

10/10 Excellent

Mike

Stayed 1 night in Oct 2023

10/10 Excellent

Chenguang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great sevice, friendly, responsible, and considerable. They even prepared warm breakfast to go for early checkout, very thoughtful.
Stayed 3 nights in Oct 2023

10/10 Excellent

YEN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

sounthavy

Stayed 1 night in Oct 2023

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023