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Reviews of DoubleTree by Hilton Chicago - Alsip

4 out of 5
DoubleTree by Hilton Chicago - Alsip
5000 W 127th St, Alsip, IL

Reviews

8.2

Very good

Rating 10 - Excellent. 472 out of 1003 reviews" "
Rating 8 - Good. 281 out of 1003 reviews" "
Rating 6 - Okay. 117 out of 1003 reviews" "
Rating 4 - Poor. 75 out of 1003 reviews" "
Rating 2 - Terrible. 58 out of 1003 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Raji, cincinnati

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in May 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

moe

Liked: Cleanliness, amenities
I was not happy in this hotel. My room was behind the elevator and the elevator sound was very noisy inside the room and I could not sleep well all night. It was a bad experience. Also, when I entered my room in the evening, I wanted to take a shower, and there was no hot water. When I called the receptionist she responded angrily. The way she spoke was bad.
Stayed 1 night in May 2024

10/10 Excellent

Aida

Stayed 3 nights in Apr 2024

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Location fit my schedule nicely.
Stayed 1 night in May 2024

8/10 Good

Ayesha

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Latoya

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was amazing, the parking lot had glass where someone had their windows broken out which did not make me feel safe. The foyer area was beautiful but the room was horrible, the floor was dirty, the tub was dirty, the bathroom was not clean, I will never stay here again very unacceptable!! Disappointed!!
Stayed 1 night in May 2024
Response from LT on May 9, 2024
We are so sorry your stay was unacceptable. Did you bring your concerns to our attention at the front desk? We would have worked to make your stay more enjoyable. Thank you for the feedback.

8/10 Good

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was excellent. However, the sink was stopped up in the bathroom. the room need a microwave. The refrigerator was built poorly and did not hold much because of the way the can holder is in the door. Check-out was very easy.
Stayed 3 nights in May 2024

8/10 Good

chad

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Saleem

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 3 nights in Apr 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 4 nights in Mar 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, i stay there quite often. Great service.
Stayed 3 nights in Apr 2024

8/10 Good

Carlinda A

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I like that it was quiet. I also liked the availability of transportation.
Stayed 2 nights in Apr 2024

10/10 Excellent

Antonio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Staff friendly.
Stayed 1 night in Apr 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay!
Stayed 1 night in Jan 2024

4/10 Poor

faelene

Travelled with family
Disliked: Cleanliness, amenities
Too much noise, way too much noise. Too many parties w loud adults and kids too late at night. OMG! Hotel smelled like Marijuana
Stayed 2 nights in Apr 2024

6/10 Okay

lakishe

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Shower did not work at this location, other guest on gloor were extremely loud a d my kids were unable to get any cookies
Stayed 2 nights in Apr 2024

10/10 Excellent

Darius

Stayed 1 night in Apr 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is amazing
Stayed 2 nights in Mar 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Everything at the property was great
Stayed 2 nights in Apr 2024

10/10 Excellent

Shyann

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Jason

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Every worker seemed like they hated their job. Paid $15 for the worst breakfast buffet I've ever seen. Every other hotel with breakfast included is better than what they offered. For some reason all drinks have to be ordered with the server. but the server was on his phone or leaning with his back against the tables. so i didn't get my second drink until after i was done eating. then he hovered over the receipt while I was signing it. which is uncomfortable when writing down the tip. Pool closed earlier than advertised time so i didn't get to use it. Hands down worst hotel I've stayed at.
Stayed 1 night in Mar 2024

8/10 Good

Deangelo, Nashville

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 2 nights in Mar 2024

10/10 Excellent

Sonya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and quiet and a great mini get away from home.
Stayed 1 night in Mar 2024

8/10 Good

Olivia

Liked: Staff & service, property conditions & facilities
Pool was crowded other than that was ok
Stayed 1 night in Mar 2024

10/10 Excellent

Krystle

They were very accommodating and the room was very clean.
Stayed 1 night in Mar 2024

10/10 Excellent

fanchon, Chicago

Stayed 1 night in Mar 2024

8/10 Good

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities
All was fine.
Stayed 4 nights in Mar 2024

10/10 Excellent

Craig

Stayed 1 night in Mar 2024

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, property conditions & facilities
Courteous and helpful staff. Easy checkout. Comfortable bed.
Stayed 1 night in Mar 2024

4/10 Poor

Chase

Disliked: Cleanliness, staff & service, property conditions & facilities
It was rundown
Stayed 1 night in Mar 2024

10/10 Excellent

Valetha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. The only item i noticed was a strong odor in the hallway, but when went it the room, everything was well.
Stayed 1 night in Mar 2024

2/10 Terrible

Trenton

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room smelled like mold when I got in. I got moved to a different room that was smaller because the same size wasn't available. New room had a shower handle that was broken. Hallways smelled bad. Other guests let their kids run around the halls screaming and the hotel didn't do anything about it. No breakfast. You had to have wrist band on to use the pool (even though you had to use your key card to get into the pool) otherwise you were treated like a criminal.
Stayed 7 nights in Mar 2024

2/10 Terrible

Joe

Stayed 2 nights in Mar 2024

8/10 Good

Joyce

Stayed 1 night in Mar 2024

10/10 Excellent

Regina

Stayed 1 night in Mar 2024

4/10 Poor

Mario

Stayed 1 night in Mar 2024

2/10 Terrible

Tania

Stayed 1 night in Mar 2024

8/10 Good

John

Central location
Stayed 1 night in Feb 2024

10/10 Excellent

Raven

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was so comfortable and the pillows were soft. I slept good.
Stayed 2 nights in Feb 2024

8/10 Good

Emma, Tougaloo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Effecifient employees, helpful...quiet, safe
Stayed 1 night in Feb 2024

8/10 Good

Ernest

Liked: Cleanliness, staff & service
It was a good stay all around
Stayed 2 nights in Feb 2024

6/10 Okay

Steve

Business traveller
Liked: Cleanliness, staff & service, room comfort
Rooms need updating.
I was a bit disappointed. I had not planned on staying in Chicago, so i didnt have my plug in wall charger for my phone, just the cable. The room was in need of an update and had no charger port anywhere.my company booked me at the Motel 6. I changed to the Doubletree, figuring they would have the charger ports. Turns out the Motel 6 was just remodeled. Figures. Oh, the bathroom was redone and looked nice. The lobby was nice. Just the room was outdated
Stayed 1 night in Feb 2024

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

2/10 Terrible

Salaam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fighting at the Hotel
Fighting was going on several hours during the night. Police were called because a group of people cound not stop arguing and shouting in the hall way. This started around 930 pm and didn't end until almost 1 am.
Stayed 2 nights in Feb 2024

4/10 Poor

Michelle

Liked: Cleanliness, staff & service
1st over night stay
My husband stayed overnight as a late V Day present for ourselves. The pool was nice a deep about 6.5 deep but the water was super cold. So many kids screaming and yelling and we got out because it was so loud. Their parents were there and didn’t say anything to them about using their inside voices. So annoying to the point you couldn’t have a conversation. Then around 1:30am there were a bunch of drunk women fighting in the hallway it woke me up from a dead sleep. The police were on the Floor (we stayed on the 2nd floor) and in the parking lot. We couldn’t fall asleep. Plus no insulation between the rooms. We could hear the people next door getting busy. Mind you, you could tell the guy was a 5 second chump but come on every 45 minutes she moaning. Ugh we checked out at 6 am because we didn’t sleep at all. It is an older hotel. And they don’t serve coffee 24/7 as advertised…disappointing.
Stayed 1 night in Feb 2024

4/10 Poor

Samer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
NA

4/10 Poor

Samer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The front desk was friendly
Stayed 1 night in Feb 2024

10/10 Excellent

Temica

Liked: Cleanliness, staff & service, property conditions & facilities
Nice snd clean hotel very good customer service
Stayed 1 night in Dec 2023

8/10 Good

Patrick

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2024