Standard Room, 1 King Bed, Non Smoking, Jetted Tub
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Reviews of Best Western Naperville Inn

2.5 out of 5
Best Western Naperville Inn
1617 Naperville Wheaton Rd, Naperville, IL

Reviews

8.2

Very good

Rating 10 - Excellent. 462 out of 1003 reviews" "
Rating 8 - Good. 317 out of 1003 reviews" "
Rating 6 - Okay. 99 out of 1003 reviews" "
Rating 4 - Poor. 55 out of 1003 reviews" "
Rating 2 - Terrible. 70 out of 1003 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything about this property.
Stayed 4 nights in May 2024
Response from jp on May 8, 2024
Thank you for your feedback. We appreciate that you enjoyed your stay. We look forward to welcoming you back soon.

2/10 Terrible

Meg

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
We had a commotion and a woman screaming and running down our hallway at 3:30 am. I called the front desk for help and was met with a okay we will check into it. My daughter and I did not feel safe.
Stayed 1 night in May 2024
Response from jp on May 6, 2024
I'm sorry to hear about your experience at Best Western Naperville Inn. Your safety and comfort is always our top priority, especially during late-night disturbances like the one you experienced. Management is taking your feedback seriously and is putting in measures to prevent similar incidents in the future. Your feedback is invaluable to us. We always hope to maintain the quality and safety standards guests expect. I again apologize for the disturbance caused from another guest on your floor.

4/10 Poor

Argjent, MERRILL

Disliked: Staff & service
When I got there, they couldn't locate my reservation. I had to wait 45 minutes just to check in, and they even forced me to call customer service at Expedia because they didn't have a reservation for me.
Stayed 1 night in Mar 2023
Response from VJ on May 2, 2024
Thank you for your review. I apologize for not exceeding your expectations. I hope you will give us another chance to serve you in the future!!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice little hotel. I enjoyed the free breakfast in the morning. The rooms were clean and I could walk to restaurants near by in the evening. Great staff and very helpful with directions in the area.
Stayed 1 night in Apr 2024
Response from VJ on May 1, 2024
Thank you for your review. We are glad you had a good stay and hope to see you again soon.

8/10 Good

Ravshan

Liked: Cleanliness, property conditions & facilities
Good enough but old
Stayed 1 night in Apr 2024
Response from Jp on Apr 29, 2024
Thank you for your review. We are glad you had a good stay and hope to see you again soon.

4/10 Poor

John

Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Apr 2024
Response from Jp on Apr 28, 2024
Thank you for your review. I apologize for not exceeding your expectations. I hope you will give us another chance when you are back in town again.

8/10 Good

Steven

Liked: Cleanliness, staff & service
Stayed 5 nights in Apr 2024
Response from jp on Apr 26, 2024
Thank you for your review. We appreciate that you had a great stay and hope to see you again soon.

10/10 Excellent

Brett, Williamsburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay, staff was very welcoming and helpful. Greets restaurants and brewery very close. We will be back!
Stayed 3 nights in Apr 2024
Response from Jp on Apr 25, 2024
Thank you for your fantastic review! We're delighted to hear that you enjoyed your stay with us and found our staff welcoming and helpful. It's great to know that our convenient location near restaurants and a brewery added to your experience. We can't wait to welcome you back again soon!

8/10 Good

Damon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, great location, plenty of parking, and the staff was friendly, couldn’t ask for more would definitely stay again.
Stayed 1 night in Apr 2024
Response from Jp on Apr 21, 2024
Thank you for your review! We are so glad you had a great stay. We hope to see you again soon.

6/10 Okay

Robert

Business traveller
Not a fan of their half pillows, tv screen settings are way off hard to watch
Stayed 1 night in Apr 2024
Response from FD on Apr 20, 2024
I am so sorry we did not meet your expectations and apologize for any inconvenience. I hope you will give us another chance to serve you.

8/10 Good

John, Goleta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older neighborhood. Restaurants and fast food available.
Stayed 1 night in Apr 2024
Response from jp on Apr 18, 2024
Thank you for your review. We appreciate your feedback. We are glad you had a good stay. We hope to see you again soon.

8/10 Good

Gerardo

Business traveller, Travelled with partner
Liked: Cleanliness
The service is fine, only there were not enough towels in the bathroom
Stayed 1 night in Apr 2024
Response from jp on Apr 7, 2024
Thank you for your review. We appreciate you had a good stay and hope to see you again soon.

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Value
Stayed 1 night in Mar 2024
Response from jp on Mar 29, 2024
Hello,Thank you for your review. We are so glad you had a good stay and enjoyed the value you received. We look forward to seeing you back again.

10/10 Excellent

Jasreman

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Superb stay with hospitable staff and amenities.
Stayed 4 nights in Mar 2024
Response from jp on Mar 27, 2024
Thank you for your review. We are so happy you had a wonderful stay. Our staff always want to exceed our guests expectations and we are glad we did.

8/10 Good

Michael

Travelled with partner
Liked: Staff & service, property conditions & facilities
The desk staff was extremely friendly and responded promptly to our concerns about some odors in our room. Maids addressed the problem. Very good breakfast in the morning.
Stayed 2 nights in Mar 2024
Response from Jp on Mar 9, 2024
Thank you for your review! We are glad you had a good stay and we addressed any concerns! Hope to see you again soon.

10/10 Excellent

Juliet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Silvia G on Mar 10, 2024
Thank you for your review, We hope to see you soon once again!

10/10 Excellent

Barbara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location Watch right turn lane that is infront of motel off busy highway
Stayed 1 night in Feb 2024
Response from VJ on Mar 5, 2024
Thank you for your review! We appreciate your business and hope to see you again soon.

10/10 Excellent

Susan

Stayed 3 nights in Jan 2024
Response from VJ on Feb 29, 2024
Thank you for your review! We appreciate your business and hope to see you again soon.

6/10 Okay

Larry

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
I was in a non-smoking room but smoke from the smoking rooms permeated into my room. I might just as well have gotten a smoking room.
Stayed 1 night in Feb 2024
Response from jp on Feb 20, 2024
Thank you for your review. We apologize for any inconvenience and hope you will give us another chance to serve you.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Jp on Feb 8, 2024
Thank you for your review! We appreciate your business and hope to see you again soon.

8/10 Good

Daniel

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Jp on Feb 4, 2024
Thank you for your review. We appreciate your business and hope to see you again soon.

10/10 Excellent

carnegia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent services and I would recommend it to anyone
Stayed 5 nights in Jan 2024
Response from Silvia G on Feb 4, 2024
Thank you! for your feed back, we hope to see you very soon!

10/10 Excellent

Shannon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am a picky person with cleanliness so a few little things about the floor (maybe came off the mop), but otherwise it was really clean.
Stayed 1 night in Feb 2024
Response from Silvia G on Feb 4, 2024
Thank you! for your feed back, we will use this information for future guest accommodation's hope to host you soon once again in the near future!

10/10 Excellent

carnegia

Travelled with family
Excellent services and professional support
Stayed 4 nights in Jan 2024
Response from VJ on Jan 30, 2024
Thank you for your review. We appreciate your business and hope to see you again soon.

10/10 Excellent

Max, chicago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Jan 2024
Response from VJ on Jan 29, 2024
Thank you for your review. We appreciate your business and hope to see you again soon.

6/10 Okay

Justin

Business traveller
Liked: Staff & service
My room smelled like a chlorine-soaked towel had been left in it.
Stayed 2 nights in Jan 2024
Response from VJ on Jan 29, 2024
Thank you for your review. We appreciate any feedback, so we can improve. I hope you will give us another chance to serve you.

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, room comfort
Good value
Friendly staff, clean and comfortable rooms. Dated bathrooms, but clean and good water pressure so not really concerned about the dated appearance. Good value overall.
Stayed 1 night in Jan 2024
Response from Silvia G on Jan 27, 2024
Thank you for your review, Please let us know when your back in town.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from jp on Jan 22, 2024
Thank you for your review. We appreciate your business and hope to see you again soon.

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was courteous and helpful. I appreciated that the equipment in the fitness center worked well. Thank you!
Stayed 2 nights in Jan 2024
Response from Jp on Jan 21, 2024
Thank you for your review! We appreciate the kind words about the staff. We always aim to exceed our guest expectations with providing amazing service. We hope to see you again soon.

4/10 Poor

Brandon

Stayed 1 night in Jan 2024
Response from Jp on Feb 8, 2024
Thank you for your review! Please let us know what we could have done better, your feedback is important to us. I hope you will give us another chance to serve you next time.

4/10 Poor

Tenele

Travelled with family
Disliked: Cleanliness, staff & service
My first room smelled terribly of mildew or something. I found the source was concentrated on one of the beds sheets. The heater when it came on would screech. I went and was told to turn the heater off and turn it on again and she couldn’t tell me that that would resolve it permanently. She also said she could give me new sheets. They did not apologize or offer me a different room. When asked they did move me. When they moved me the second room did not have a smell but both beds squeeked anytime you moved and I noticed the next day that the remote was filthy with what I assume was food.
Stayed 3 nights in Jan 2024
Response from jp on Jan 17, 2024
Thank you for your review. We apologize for not exceeding your guest expectations. I take all complaints seriously and will be re training and speaking to my staff about your feedback. I hope you will give us another chance to serve you.

10/10 Excellent

Avory

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the breakfast and the staff were excellent! Thank you
Stayed 1 night in Jan 2024
Response from Silvia G on Jan 14, 2024
Thank you for reviewing our Bestwestern hotel inregards to your recent stay at our property. Your business is very important to us and we value your feedback.We hope to see you soon!

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Didn't shovel snow by the entrance well. I fell front of doors while coming in.
Stayed 1 night in Jan 2024
Response from Jp on Jan 16, 2024
Thank you for your review! Our parking lot and sidewalks are shoveled and salted during the snow season, through a private contractor. This crew has been shoveling and salting all weekend, plus our own staff salt and shovel too during the day. I apologize for any inconvenience, in case they were not able to get to it when it was snowing. I hope to see you again soon.

10/10 Excellent

Susan

Nervous about ice in parking lot in the morning. Turns out there was no ice, just water!
Stayed 1 night in Jan 2024
Response from Jp on Jan 13, 2024
Thank you for your review. We appreciate your concern. We have a contract for snow plowing and salting, and they do a great job. Be safe.

10/10 Excellent

LaDonna

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was quiet and I felt safe.
Stayed 1 night in Jan 2024
Response from VJ on Jan 11, 2024
Thank you for your review. We are glad you had a good stay. We hope to see you again soon.

8/10 Good

Roberto

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from VJ on Jan 8, 2024
Thank you for your review. We are glad you had a good stay. We hope to see you again soon.

6/10 Okay

Breanna

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Silvia G on Jan 8, 2024
THANKS FOR STAYING WITH US, HOPE YOU ENJOYED YOUR STAY.

10/10 Excellent

Al

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
🇺🇸👍
Stayed 1 night in Dec 2023
Response from Silvia G on Jan 8, 2024
THANKS FOR STAYING WITH US, HOPE YOU ENJOYED YOUR STAY.

10/10 Excellent

Kyshia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jp on Jan 8, 2024
Thank you for your review! We are so glad you had a great stay. We hope to see you again soon.

8/10 Good

Nerry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from VJ on Dec 28, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean which is key for me and at a reasonable cost! The bed is a little hard for my taste but the pillows are great. Great water pressure and lots of hot water. Breakfast had plenty of choices and the staff kept all items well stocked. I took a star off because the tv service is not great. Not HD and no program guide. I’ve stayed here before and will again.
Stayed 4 nights in Dec 2023
Response from jp on Dec 27, 2023
Thank you for your review. We are so happy you had a good stay. The program guide is printed in our guest directory located in the room. We hope to see you again soon.

8/10 Good

Teresa

Stayed 3 nights in Dec 2023
Response from jp on Dec 28, 2023
Thank you for your review. We are glad you had a good stay. We hope to see you again soon.

10/10 Excellent

Aghia, Memphis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from VJ on Dec 26, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Destiny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from VJ on Dec 25, 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Judith

Travelled with family
Disliked: Amenities, property conditions & facilities
It’s OK if you really want just beer bones no frills you ask when you want your room to be cleaned and just a place to sleep it’s fine. The beds are comfortable but definitely no frills. Reasonable priced.
Stayed 8 nights in Dec 2023
Response from VJ on Dec 25, 2023
I apologize for not exceeding your expectations. Please let us know in future what we could have done better to make you stay more enjoyable. We hope you will give us another chance to serve you.

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I did a quick trip to Naperville for my bday and reserved a whirlpool suite. The room was clean and the tub worked fine. The hotel lobby and all areas we saw were clean and in good shape. Staff was all friendly and the breakfast wa ls surprisingly good for a free breakfast. Chicken sausage patties, scrambled eggs, potatoes, biscuits and gravy as well the usual items.
Stayed 1 night in Dec 2023
Response from VJ on Dec 22, 2023
Thank you for your review. We look forward to seeing you again soon.

10/10 Excellent

Sohan

Stayed 1 night in Dec 2023
Response from VJ on Dec 22, 2023
Thank you for your review. We look forward to seeing you again soon.

4/10 Poor

August19872003

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Booked a Jacuzzi room and the seal on the door was not there so light and cold air was coming thru all night long. The Jacuzzi did not work so that was a bummer, toilet leaked and had condensation on the toilet and there was water on the ground.
Stayed 1 night in Dec 2023
Response from VJ on Dec 18, 2023
I apologize for the inconvenience. We are working to fix any issues. I hope you will give us another chance to serve you.

4/10 Poor

Sharon

Stayed 1 night in Dec 2023
Response from Jp on Jan 8, 2024
Thank you for your review. We appreciate any feedback, so we can improve. I hope you will give us another chance to serve you.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from jp on Dec 18, 2023
Thank you for your review. We are glad you had a good stay. We hope to see you again soon.