Exterior
Check availability

Reviews of WoodSpring Suites Champaign near University

2.5 out of 5
WoodSpring Suites Champaign near University
1212 W Anthony Dr, Champaign, IL

Reviews

5.0
Rating 10 - Excellent. 31 out of 223 reviews" "
Rating 8 - Good. 28 out of 223 reviews" "
Rating 6 - Okay. 37 out of 223 reviews" "
Rating 4 - Poor. 48 out of 223 reviews" "
Rating 2 - Terrible. 79 out of 223 reviews" "

5.8/10

Cleanliness

6.0/10

Staff & service

4.8/10

Amenities

5.4/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

rex

Business traveller, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My veichle was stolen from lot. They had cameras on all areas of parking 24 7. There was no one watching the cameras between 10pm and 9am. When i told staff the following morning they sauud they would look at videos. All day long they havent looked at videos when i che ked out at 530 pm. Staff was busy getting ready for reps coming soon. I made a police report and the cops did not follow up ghe following day for camera footage. Do not park any veichles here. They have residents that stay long periods.
Stayed 4 nights in Apr 2024

10/10 Excellent

Robyn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very interesting establishment full of wonderful people management is the most important part of any company and to hear and see God-fearing people with big hearts running an establishment is a blessing
Stayed 10 nights in Apr 2024

6/10 Okay

Nancy

Disliked: Staff & service, amenities, property conditions & facilities
Nothing, very blah, room smelled, unfriendly staff. Low price
Stayed 1 night in Apr 2024

2/10 Terrible

Meghan

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Worst place I’ve ever stayed in. Reeks of smoke in hallways and rooms. No hot water no matter the time of day, which has been normalized there. Every negative review is correct, do not stay here. I feel awful for the folks who live here long term, because the hotel owners must think they don’t deserve better.
Stayed 1 night in Apr 2024

6/10 Okay

Jordan

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I had no hot water and was unable to shower which was upsetting since i stayed there to b on time for a important appointment.
Stayed 1 night in Apr 2024

4/10 Poor

Roxanne

Liked: Cleanliness
Disliked: Staff & service
Stayed 7 nights in Mar 2024

2/10 Terrible

Molly

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is the worst ive ever stayed. The room smellled like dog. The bed was stained and looked like something from a garage sale. The staff seemed to be "high" off something. There was an actual refrigerator in the room, not clean, there was a hotplate or actual small "stove". DO NOT WAIST ANY MONEY HERE.
Stayed 1 night in Mar 2024

4/10 Poor

Traci

Disliked: Cleanliness, amenities, property conditions & facilities
It smelled like smoke.
Stayed 1 night in Mar 2024

8/10 Good

Ali

Stayed 1 night in Feb 2024

4/10 Poor

Paul

Stayed 1 night in Nov 2023

2/10 Terrible

Jesus

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Ndidi on Nov 6, 2023
Dear Jesus,I am sorry your stay didnt go as planned. We use these reviews to strive for better. Hopefully you will book with us in the future and give us another chance to prove you with great customer service.

2/10 Terrible

Douglas

Disliked: Cleanliness, staff & service
This non-smoking hotel smells like smoke, in the hallways and in my room. The clerk is one of the rudest people I’ve ever encountered. She doesn’t below in any customer facing position. The clerk and this smokey hotel give Expedia and WoodSpring a bad name.
Stayed 1 night in Oct 2023
Response from Ndidi on Oct 26, 2023
On behalf of our entire team I would like to apologize about your experience. We will use this as an opportunity to improve. Hopefully you'll give us another chance in the future to provide excellent customer service.

4/10 Poor

Stephanie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Ndidi on Oct 24, 2023
Dear Stephanie, Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Champaign near University. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,General ManagerWoodSpring Suites Champaign near University

2/10 Terrible

Michelle

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

2/10 Terrible

Kermaine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer service was horrible, hots kept hanging up in my face I was not able to check in
Stayed 1 night in Oct 2023
Response from Ndidi on Oct 11, 2023
Hello,I would like to formally apologize to you for your experience with us at woodspring suites. I'm not sure if this was the exact issue but we did experience phone issues and internet issues last night. If there's anything I can do for you please call the hotel back and ask to speak with "Dee" the manager. I would like to make this up to you for the inconvenience of not being able to check in.

4/10 Poor

Dustin

Travelled with family
Disliked: Cleanliness
The room was fine. The halls smelled of cigarette smoke and animals.
Stayed 1 night in Sep 2023

2/10 Terrible

Gary

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was filthy. It was noisy. Kids jumping and stomping in the hallway through the night.
Stayed 1 night in Sep 2023

6/10 Okay

Suzanne

Liked: Staff & service
Stayed 1 night in Sep 2023

4/10 Poor

Susan

Travelled with partner
Liked: Cleanliness
Although close to an event we were staying overnight to attend, the Queen beds hotel room lacked bedspreads & blankets, the toilet tissue rack was broken, & toiletries consisted of one bar of soap. Despite proximity to the highway, it was fairly quiet at night, a good thing. We had to readjust the a/c as the room was frigid. I slept with socks on, due to lack of covers beyond sheets! The kitchenette included a full sink, fridge & microwave & the room had a sizable area to hang clothing, but there were just blinds, not curtains on the windows.
Stayed 1 night in Sep 2023
Response from Ndidi on Sep 25, 2023
Thank you for taking the time to write a review. We take these reviews seriously to help improve our guest's overall stay. Unfortunately we did not meet your expectations and for this I would like to apologize. We will take this advice and make the necessisary changes to improve ourselves going forward. Thank you for staying with us and hopefully we get a chance to accommodate you again in the future.

2/10 Terrible

Griffin

Disliked: Cleanliness, staff & service, property conditions & facilities
I didn’t even get to stay a night. They called me the day before the wedding that I don’t have a room anymore. They offered no resolutions and were incredibly rude on the phone. Very unprofessional. I will never give business to this company and urge others to avoid them as well.
Stayed 1 night in Sep 2023

8/10 Good

Felix Reyes

Liked: Staff & service, amenities, property conditions & facilities
Cleaning
Stayed 7 nights in Sep 2023

4/10 Poor

Jason

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Smells like cigarette smoke, there are dogs barking, people sitting in the hallways. Appears more like government housing than a hotel.
Stayed 1 night in Sep 2023

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was exactly what I was looking for. Hotel and room were clean. Overall no major issues. The 1 thing I did have a problem with was that the desk clerks would not replace full set of towels. Also my stay was myself and 2 kids (so 3 guests) i asked for a 3rd set of towels and was told no. Even telling the clerk to check how many are in the room. She insisted i got 1 roll of towels. Ive never been told no to at least 1 set of towels per guest. That is an issue that needs to be addressed!!
Stayed 7 nights in Aug 2023

10/10 Excellent

Juan Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023

2/10 Terrible

Randy

Disliked: Cleanliness, property conditions & facilities
Not recommended.
So glad to leave in morning. Just a little better than sleeping in car.
Stayed 1 night in Aug 2023

2/10 Terrible

Thomas

Stayed 4 nights in Aug 2023

2/10 Terrible

Carol

Stayed 3 nights in Aug 2023

4/10 Poor

Karen

Stayed 2 nights in Aug 2023

6/10 Okay

Tani

Travelled with pets
Liked: Staff & service, property conditions & facilities
This property was a good fit for my daughter and her cat while her apt was getting cleaned. What you see on the site is a true reflection of the hotel. It was clean and reasonable priced. Win/Win
Stayed 5 nights in Jul 2023

4/10 Poor

Robert

Stayed 7 nights in Aug 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible beyond imagination !
Shut this place down !!!! Not habitable, can't imagine this is still a running hotel
Stayed 1 night in Aug 2023

4/10 Poor

CHENTELL

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2023

2/10 Terrible

Anita

Stayed 1 night in Jul 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Adriyaunna

Disliked: Cleanliness
Stayed 1 night in May 2023

4/10 Poor

Christine

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Liked nothing
Stayed 7 nights in May 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just avoid it
Not a pleasant place, looks great from outside but the rooms are not good, floors were sticky, very poor quality of furnishings, definitely not with what I paid for it.
Stayed 1 night in May 2023

6/10 Okay

Sandy

Liked: Cleanliness, staff & service
I was not aware prior to my stay that it was a extended stay suites, so there was a lot of activity around the suites, It was clean and the other guest were polite, just a lot of activity, people coming and going. My room was by the stair's door and my shower did not work and when i discovered it the front desk was closed.
Stayed 2 nights in Apr 2023

2/10 Terrible

David

Travelled with partner
Liked: Staff & service
Stayed 1 night in Jan 2023

6/10 Okay

John

Business traveller
Liked: Cleanliness, staff & service
The staff was very accommodating Noisy hotel
Stayed 1 night in Dec 2022

2/10 Terrible

Samuel

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
At a loss as to how to describe this place acceptably without disparaging folks who might be down on their luck who stay there. The beds reminded me of beds in bootcamp. Dirty carpet in the corridors. Smelly elevator. Lots of noise from adjacent spaces. The place uses bleach on the floor as an air freshener (apparently nothing else is strong enough). An office that attempts to be secured against possible threats.
Stayed 1 night in Nov 2022

2/10 Terrible

Louis

2/10 Terrible

Kevin

Stayed 1 night in Sep 2022

2/10 Terrible

Kenneth

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only I have to stay is pictures not like room,and poor customer service
Stayed 1 night in Sep 2022

2/10 Terrible

silvana, Miami

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I could never checkin. They did not have any rooms available. Did not give my money back. I am trying to contact consumer services without success. I am extremely disappointed with Expedia
Stayed 4 nights in Aug 2022

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

2/10 Terrible

Bonnie

Stayed 1 night in May 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

2/10 Terrible

Batlagundu

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was terrible
Stayed 3 nights in Apr 2022

2/10 Terrible

Laura

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Our room was on a "non-smoking" floor. But, that is all we smelled the whole time. The beds were very uncomfortable, they felt like pull out beds, 2 smalls pillows each bed. Bath towels were rough. The room itself smelled filthy. They allow pets and all night we heard a dog howling/barking on another floor.
Stayed 1 night in Apr 2022