Desk, laptop workspace, blackout drapes, iron/ironing board

Reviews of Red Roof Inn Champaign - University

2 out of 5
Red Roof Inn Champaign - University
212 W Anthony Dr, Champaign, IL

Reviews

7.0

Good

Rating 10 - Excellent. 251 out of 985 reviews" "
Rating 8 - Good. 304 out of 985 reviews" "
Rating 6 - Okay. 210 out of 985 reviews" "
Rating 4 - Poor. 120 out of 985 reviews" "
Rating 2 - Terrible. 100 out of 985 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Lynette, Chicago

Travelled with pets
Liked: Cleanliness, staff & service
Property manager was courteous and accommodating to my situation. Thanks for the peaceful night rest. Grounds around the property were well maintained and freshly cut.
Stayed 1 night in May 2024

6/10 Okay

Dale

Business traveller
Disliked: Cleanliness
My sheets were not clean and they did not change my sheets over the three days I stayed there. The surrounding area did not seem well kept.
Stayed 3 nights in May 2024
Response from Manager on May 22, 2024
Hello Dale, We regret to hear about your experience. We recommend guests reach out to management directly with any concerns during their stay so immediate action can be taken. Guest feedback is valuable to us for ensuring a high standard of cleanliness and maintenance are consistently met.

6/10 Okay

Tina

Disliked: Amenities
The hotel lobby was very hard to find. If you come to this hotel make sure you bring soap, shampoo and conditioner. There is a refrigerator and microwave in the room, but make sure you have your own eating utensils.
Stayed 1 night in May 2024
Response from Manager on May 17, 2024
Hello Tina, We appreciate your feedback and regret any inconvenience. We recommend reaching out directly to our management for further assistance or requests. Thank you for highlighting the room amenities you found useful during your stay.

4/10 Poor

Mandy, Skokie

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Adraine Rediresponse Specialist on May 17, 2024
Hello Mandy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHAMPAIGN - UNIVERSITY and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

2/10 Terrible

Ameen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property needs major repairs. The room smelled bad like smoking. Walls paint is pealing. No coffee maker. The fridge was not working because of ice in the freezer. The only positive things are shower and ac we’re working and did not see any bugs.
Stayed 2 nights in May 2024
Response from Manager on May 15, 2024
Hello Ameen, We regret to hear about the issues you encountered during your stay. We appreciate your feedback and will share it with our team for improvement purposes. Should you have any further concerns, please feel free to contact our management team directly for further assistance.

8/10 Good

Rajesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All good for the price point. I wish they at least have a basic gym.
Stayed 2 nights in May 2024
Response from Manager on May 14, 2024
Hello Rajesh,We appreciate your feedback and are glad to hear you found value in your stay with us. We'll certainly take your suggestion for a gym into consideration for future improvements. If you have any further comments or suggestions, please feel free to reach out to our management team directly.

8/10 Good

Marguerite

Travelled with family
Clean- no frills - towels could be updated.
Stayed 2 nights in May 2024
Response from Manager on May 22, 2024
Hello Marguerite, We appreciate your feedback regarding the cleanliness of our hotel. Thank you for bringing the towel quality to our attention. We value your input and will pass this along to our team for future improvements.

6/10 Okay

Samuel

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Conventiently located next to a shopping center and several eateries. Staff were friendly and helpful. Main concern was the strong cigarette smell lingering in the room. Even when offered a different room, it didn’t smell any better. The stuffiness was quite unbearable at times and we had to leave the door open quite often.
Stayed 2 nights in May 2024
Response from Manager on May 13, 2024
Hello Samuel, We appreciate your feedback on our convenient location and friendly staff. We apologize for any inconvenience caused by the smell in your room. Your comments have been noted, and we will address this matter with our team for further improvement.

8/10 Good

Tony

Stayed 1 night in May 2024
Response from Chirell RediResponse Specialist on May 8, 2024
Dear Tony,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Champaign - University and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope we have the opportunity to see you again in the future. Sincerely,ChirellRediResponse Specialist

8/10 Good

Michael

Travelled with partner
Liked: Property conditions & facilities
Exhaust fan very load the security lock was broken
Stayed 1 night in Apr 2024
Response from Tianna RediResponse Specialist on Apr 29, 2024
Dear Michael, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Champaign - University. Please allow me to extend my apologies for the exhaust fan and the broken security lock. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Nevertheless, we appreciate your 4/5 score.I can assure you that I have brought your feedback to management's attention in an effort to ensure your experience is not repeated. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

2/10 Terrible

Jacob

Stayed 1 night in Apr 2024
Response from Manager on May 19, 2024
Hello Jacob,We regret to hear that your experience did not meet expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and would appreciate the opportunity to address them."

4/10 Poor

Abhishek

Disliked: Cleanliness, property conditions & facilities
Dirty, moldy, bad odor
Stayed 2 nights in Apr 2024
Response from Manager on Apr 26, 2024
Hello Abhishek,We apologize for the experience you had during your stay. Your feedback is valuable for our improvement processes. Please feel free to reach out to our management team to discuss your concerns further.

6/10 Okay

Tom

Stayed 1 night in Apr 2024
Response from Manager on Apr 24, 2024
Hello Tom,We're sorry to hear that your experience didn't meet expectations. Please reach out to us to share any feedback so we can improve.

2/10 Terrible

Jessica

Disliked: Cleanliness
Stayed 3 nights in Apr 2024
Response from OnielRediresponse Specialist on Apr 23, 2024
Hi Jessica,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the Red Roof Inn Champaign - University. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

8/10 Good

Robert

Liked: Property conditions & facilities
It was acceptable.
Stayed 3 nights in Apr 2024
Response from Samantha RediResponse Specialist on Apr 21, 2024
Dear Robert,Thank you for taking the time to write a review of your stay at the RED ROOF INN CHAMPAIGN - UNIVERSITY. It's good to hear that your stay was acceptable. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit, prompting your 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

6/10 Okay

Sumiko, Boise

Travelled with family
Liked: Cleanliness, property conditions & facilities
Interior has been renovated, new furnishings, comfortable Rooms are smelly The ventilation fan linked to the electricity in the bathroom is powerful but loud Towels are old and threads are coming undone
Stayed 1 night in Apr 2024
Response from Manager on Apr 20, 2024
Hello Sumiko,We appreciate your feedback regarding the renovated interior and new furnishings. Sorry to hear about the concerns with room odor, bathroom fan noise, and towel quality. Your comments will be shared with our team for future improvements.

6/10 Okay

Anna

Liked: Staff & service
The staff were very friendly and helpful. The room (1 king bed) was on the smaller side and not represented well in the picture. It seemed like it was cleaned but there was an unpleasant musky smell (like a cross between wet carpet and cigarettes) throughout our stay. However, the bed was comfortable and we had a decent stay.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 20, 2024
Hello Anna,We appreciate your kind words about our staff and are glad to hear you found the bed comfortable during your stay. Your feedback regarding the room size and cleanliness has been noted, and we apologize for any inconvenience caused by the odor you experienced. We value your feedback as it helps us to improve our services for all guests.

6/10 Okay

Shannon

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Adraine Rediresponse Specialist on Apr 20, 2024
Hello Shannon, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHAMPAIGN - UNIVERSITY and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

6/10 Okay

Kerwin

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Location for my trip was good. Price was good. Longer then necessary to check in over 15 min. I was the only one checking in. No tissues. Non speaking english. Comunication very difficult. Asked for a luggage rack, never got it. Toliet extremely loud.
Stayed 1 night in Apr 2024
Response from Tianna RediResponse Specialist on Apr 18, 2024
Dear Kerwin, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Champaign - University. It's good to read that you found our location to be convenient to your travels and the affordability of our location. However, you mentioned that the toilet was loud and the language barrier hindered your stay.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

2/10 Terrible

Nilda Hernandez or Jesica

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Towels were dirty and over used. Bed was squeaky, tub and sink did not drain
Stayed 2 nights in Apr 2024
Response from Manager on Apr 17, 2024
Hello Nilda Hernandez or Jesica, We apologize for any inconveniences you experienced during your stay. Your feedback is valuable and will be shared with our team to address these concerns promptly. Should you require further assistance or wish to discuss your stay in more detail, please feel free to contact our management team directly.

6/10 Okay

Rebecca

Liked: Staff & service
Disliked: Cleanliness
If you are paying “regular rate” you get what you pay for. If you are paying a much higher rate due to U of I event it is a rip off beyond belief.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 17, 2024
Hello Rebecca, We appreciate your feedback and take all reviews seriously to improve our services. Our rates may vary depending on demand, but we strive to offer a comfortable stay to all guests. Your input will be shared with the team for future enhancements.

6/10 Okay

Delana J.

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Our hair dryer did not work
Stayed 2 nights in Apr 2024
Response from Manager on Apr 17, 2024
Hello Delana J., We apologize for any inconvenience you experienced with the hair dryer during your stay. Your feedback is valuable to us, and we will address this issue with our maintenance team to ensure it is resolved promptly. Thank you for bringing this to our attention.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service
Basic
Stayed 1 night in Apr 2024
Response from Tianna RediResponse Specialist on Apr 15, 2024
Dear Jennifer, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Champaign - University. It's great to see we earned your 4/5 score. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

10/10 Excellent

Shane

Travelled with family, Travelled with pets
Liked: Property conditions & facilities
Fantastic motel located along a busy interstate. Very appreciative of the staff for my pleasant stay.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 15, 2024
Hello Shane,We are delighted to hear that you had a pleasant stay with us and found our staff to be impressive. Your feedback is truly valuable to us. Thank you for sharing your experience.

4/10 Poor

Praveen

Disliked: Cleanliness, property conditions & facilities
Towels and bedsheets were dirty. Foul smell in room.
Stayed 2 nights in Apr 2024
Response from Tianna RediResponse Specialist on Apr 14, 2024
Dear Praveen, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Champaign - University. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the the cleanliness of the bedding and the odor of the room you described. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score.We will take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Israel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The process was very efficient.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 13, 2024
Hello Israel,We appreciate your positive feedback on our efficient processes. Should you have any further feedback or questions, please feel free to contact our management team. Thank you for choosing to stay with us.

10/10 Excellent

Kentayvious

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 13, 2024
Hello Kentayvious,We are thrilled to hear that you had a wonderful stay with us! If you have any further comments or suggestions, please do not hesitate to reach out to us directly. We hope to welcome you back soon!

8/10 Good

Joseph

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Manager on Apr 13, 2024
Hello Joseph,We appreciate you choosing to stay with us! If you have any further feedback to share about your experience, please don't hesitate to reach out to us. We hope to welcome you back soon!

6/10 Okay

Paul

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Slip cover on bed was stained. Didn't bother me much, but doesn't reflect well on owners and might bother other guests. Check in went very quickly.
Stayed 2 nights in Apr 2024
Response from Xao RediResponse Specialist on Apr 11, 2024
Thank you for sharing your feedback with us, Paul. The team at the Red Roof Inn Champaign - University was pleased to know that you were fond of our quick check-in process. However, you made mention of the stained slip cover on the bed. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with more stays in the future.Regards,XaoRed Roof ManagementRediResponse Specialist

8/10 Good

Katlyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Room was small but perfectly clean and staff is helpful and professional. Refrigerator in our unit didn't have a proper seal and could not be used. There is no included breakfast as advertised. Expect traffic noise. Hotel is motel-style with private entry to the outside. 2 buildings, 2 levels each right off the highway. The restaurants nearby are very good!
Stayed 1 night in Apr 2024
Response from Manager on Apr 10, 2024
Hello Katlyn,Thank you for sharing your feedback with us. We're pleased to hear that you found our rooms clean and our staff helpful. We regret the inconvenience with the refrigerator and regret that breakfast was not as expected. We appreciate your understanding of the traffic noise and layout of our property. We're delighted you enjoyed the nearby dining options!

6/10 Okay

john

Liked: Cleanliness, staff & service
Old but clean enough. Stayed here twice the price is right.
Stayed 1 night in Apr 2024
Response from Manager on Apr 10, 2024
Hello john, Thank you for choosing to stay with us twice and for taking the time to share your feedback. We are glad to hear you found our hotel clean. We appreciate your support and hope to welcome you back in the future.

10/10 Excellent

Cherie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean room, bed comfortable
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Cherie,We appreciate your positive feedback about our friendly staff, clean rooms, and comfortable beds. We strive to provide all our guests with a pleasant stay and hope to welcome you back in the future.

8/10 Good

William

Business traveller
Liked: Cleanliness
Just needed a place to sleep and this was perfectly fine for that.
Stayed 1 night in Mar 2024
Response from Kamaria RediResponse Specialist on Apr 8, 2024
Dear William,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CHAMPAIGN - UNIVERSITY. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you found our location to be convenient prompting your 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

10/10 Excellent

Michael, Omer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and staff was polite and helpful.
Stayed 1 night in Apr 2024
Response from Manager on Apr 3, 2024
Hello Michael,We are thrilled to hear that you enjoyed our clean rooms and experienced helpful service from our staff. Your positive feedback is greatly appreciated and we hope to welcome you back again in the future.

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from Carla RediResponse Specialist on Mar 29, 2024
Dear Fred,Thank you for taking the time to tell us about your experience at the Red Roof Inn Champaign - University. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.We hope to continue to provide great experiences for you. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 Good

Devin

Liked: Staff & service, property conditions & facilities
One of the better Red Roofs i have seen in a long time. Was not really expecting it to be as good as it was.
Stayed 1 night in Mar 2024
Response from OnielRediresponse Specialist on Mar 24, 2024
Hi Devin,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Champaign - University. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof Management Rediresponse Specialist

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nishaye RediResponse Specialist on Mar 23, 2024
Hello Matthew, The staff at the Red Roof Inn Champaign - University and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Cherie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, room clean
Stayed 1 night in Mar 2024
Response from Manager on Mar 17, 2024
Hello Cherie,We appreciate your kind words regarding our friendly staff and clean rooms. Your feedback helps us strive for excellence in all areas of our service. Should you need further assistance, please do not hesitate to reach out to our management team.

2/10 Terrible

Jessica

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches
Stayed 2 nights in Mar 2024
Response from Manager on Mar 13, 2024
Hello Jessica, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

10/10 Excellent

roger

Stayed 1 night in Mar 2024
Response from Manager on Mar 12, 2024
Hello roger,We are thrilled to hear that you had a fantastic experience during your stay with us! If you have any further comments or suggestions, please do not hesitate to contact us directly so we can address any concerns. We hope to welcome you back again soon for another wonderful stay!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 17, 2024
Hello Brian,We are thrilled to hear that you had a wonderful stay with us! If you have any further comments or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back soon.

2/10 Terrible

Haelo

Stayed 2 nights in Mar 2024
Response from OnielRediresponse Specialist on Mar 24, 2024
Hi Healo,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the Red Roof Inn Champaign - University. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof Management Rediresponse Specialist

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Property was clean, and appeared to have been updated within the last ten years.
Stayed 1 night in Feb 2024
Response from Manager on Feb 27, 2024
Hello Steven,We are glad to hear that you found our property clean and updated. We strive to maintain a fresh and inviting atmosphere for all our guests to enjoy. Your feedback is valuable to us as we continue to provide a pleasant experience for all visitors.

8/10 Good

Justin

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Cheap, clean hotel. Would stay again
Stayed 2 nights in Feb 2024
Response from Kamaria RediResponse Specialist on Feb 23, 2024
Dear Justin,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CHAMPAIGN - UNIVERSITY. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the price to be affordable and our location to be clean. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management

2/10 Terrible

Dean

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty. The sheets and bath towels had stains on them. We had to buy throw covers from Walmart to cover the beds just to sleep on them. The room had a funky smell to it. We booked the room for two nights, but left after the first night. They wouldn’t even consider giving us a partial refund. It is clear the owner does not care about the property. I would highly recommend staying away if you can.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 24, 2024
Hello Dean, I'm sorry to hear about your experience at our property. We take all feedback seriously and have forwarded your comments to the management team for review. Our goal is to provide a comfortable stay for all guests, and we apologize if we fell short in your case. Thank you for sharing your concerns with us.

8/10 Good

David

Stayed 2 nights in Feb 2024
Response from Manager on Mar 22, 2024
Hello David, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

4/10 Poor

Sam

Disliked: Cleanliness, property conditions & facilities
Dirty
The hotel was very dirty. There was a bunch of squashed ladybugs in the top corner of the room, and the mattress topper had stains. Very disgusting
Stayed 1 night in Feb 2024
Response from Samantha Rediresponse Specialist on Feb 10, 2024
Dear Sam,I appreciate you sharing your feedback following your stay at the RED ROOF INN CHAMPAIGN - UNIVERSITY. I was saddened to read that your stay fell short of your expectations due to the mattress topper conditions you described, the lack of cleanliness and the insects you reported. Please accept our sincerest apologies. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue in real time to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I do hope that you will return to our hotel, or any of our other Red Roof locations in the future. Very truly yours,Red Roof Management

10/10 Excellent

Michael, Omer

Travelled with partner
Liked: Amenities
I have stayed at other hotels and paid more that were not as nice
Stayed 1 night in Jan 2024
Response from Manager on Feb 1, 2024
Hello Michael,We appreciate your feedback and apologize if our hotel did not meet your expectations. We strive to provide comfortable accommodations at a competitive price. We value your input and will take it into consideration for future improvements.

2/10 Terrible

Geldimyrat

Disliked: Cleanliness, staff & service, property conditions & facilities
Fraud and unhelpful people
Response from Oshane RediResponse Specialist on Jan 28, 2024
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the RED ROOF INN CHAMPAIGN - UNIVERSITY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the encounter you described with the staff. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

8/10 Good

Jason

Stayed 1 night in Jan 2024
Response from Manager on Jan 14, 2024
Hello Jason,We appreciate you taking the time to rate our hotel! We're glad to hear that you had a positive experience during your stay. If you have any specific suggestions or comments, please feel free to reach out to us directly. We hope to welcome you back in the future for another enjoyable stay.