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Reviews of Baymont by Wyndham Cave City

2.5 out of 5
Baymont by Wyndham Cave City
799 Mammoth Cave St, Cave City, KY

Reviews

7.6

Good

Rating 10 - Excellent. 330 out of 1000 reviews" "
Rating 8 - Good. 351 out of 1000 reviews" "
Rating 6 - Okay. 166 out of 1000 reviews" "
Rating 4 - Poor. 90 out of 1000 reviews" "
Rating 2 - Terrible. 63 out of 1000 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Karli

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Gregg

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Upon entering we found couple dead bugs wife killed three spiders i was sitting on toilet and a cockroach bug came running under bathroom door
Stayed 3 nights in May 2024
Response from Manager on May 27, 2024
Hello Gregg, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on May 27, 2024
Hello Daniel,Dear valued guest, we are delighted to hear that you enjoyed your stay with us! We look forward to welcoming you back soon.

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on May 27, 2024
Hello Julie, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on May 25, 2024
Hello Beverly,We are delighted to hear that you enjoyed your stay with us! If you ever plan to visit again, please don't hesitate to reach out.

10/10 Excellent

Samuel

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Staff was excellent and bed was comfy. Amenities just ok, breakfast just ok for free. Front desk woman was a great asset!
Stayed 1 night in May 2024
Response from Manager on May 24, 2024
Hello Samuel,We're delighted to hear that you appreciated our excellent staff and comfy beds during your stay. Our team always strives to provide exceptional service. Your feedback on our amenities and breakfast is duly noted and will be shared with our management. We thank you for highlighting our front desk team member - they indeed are a great asset to us.

6/10 Okay

Paul

Travelled with family
Disliked: Amenities, property conditions & facilities
Property needs to address deferred maintenance issues. "Hot breakfast" offerings sub-par
Stayed 2 nights in May 2024
Response from Manager on May 23, 2024
Hello Paul, We appreciate your feedback and value your perspective on our property. Rest assured, we will review your concerns regarding maintenance closely to ensure a more comfortable experience for future guests. As for the breakfast, we will take your comments under advisement to enhance our offerings. Thank you for bringing these points to our attention.

8/10 Good

Barb

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 2 nights in May 2024
Response from Manager on May 22, 2024
Hello Barb, We appreciate you taking the time to leave your feedback and will share your comments with the team for further review. Feel free to contact our management if you have any additional details to share about your stay.

10/10 Excellent

Mary Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on May 22, 2024
Hello Mary Beth,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. We look forward to welcoming you back in the future for another 5-star stay!

10/10 Excellent

Marnie

Travelled with family and small children, Travelled with pets
Liked: Staff & service
They have the best southern hospitality! A lot of people were checking in but overall she worked to make everyone comfortable. Thought our room was a nonsmoking but smells like smoke heavy. But very pet friendly so I’ll deal with it. Best bathing accessories, shampoo, conditioner and body wash
Stayed 1 night in May 2024
Response from Manager on May 20, 2024
Hello Marnie,We are delighted to hear that you enjoyed the southern hospitality during your stay with us. We appreciate your feedback regarding the room and have taken note of your comments. It's wonderful to hear that you found our bathing accessories to be top-notch. Your satisfaction is important to us, and we look forward to welcoming you back in the future.

2/10 Terrible

Angela

Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
The room they gave me stunk so bad that my nose became stuffy and I started coughing uncontrollably. I had to pack up and leave in the middle of the night it was so bad! Horrible, just horrible! The woman at the desk acted like she was doing me a favor,for giving me her last pet friendly room! And charged me extra! Shame on you people for allowing anyone to stay in that stench !!
Stayed 1 night in May 2024
Response from Manager on May 17, 2024
Hello Angela, We are sorry to hear about your experience, and we take all feedback seriously to improve our services. Your concerns have been noted, and we suggest reaching out to management directly to address your concerns further. Our team strives to provide comfortable accommodations for all guests.

10/10 Excellent

Brianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the ladies at the front desk. Super friendly and polite. Gave us local tourist info as well. Very helpful and kind.
Stayed 2 nights in May 2024
Response from Manager on May 14, 2024
Hello Brianna,We're delighted to hear that our front desk team left a positive impression on you with their hospitality and local recommendations. Ensuring a warm and welcoming experience for our guests is always a top priority for us. Thank you for sharing your kind words, and we look forward to welcoming you back for another pleasant stay in the future.

8/10 Good

Jeevan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on May 14, 2024
Hello Jeevan, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
convenient location to interstate.
Stayed 1 night in May 2024
Response from Manager on May 11, 2024
Hello Anthony,Thank you for highlighting our convenient location near the interstate. We strive to provide easy access for our guests' travel needs. Your feedback is appreciated as we continue to improve our guest experience.

2/10 Terrible

Michael

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Carpet was filthy and gross. The "nonsmoking" room reeked of 40 years of cigarettes. The breakfast was more like a vending machine. Never going back to a Baymont!
Stayed 1 night in May 2024
Response from Manager on May 10, 2024
Hello Michael,We appreciate your feedback and apologize for any inconvenience caused during your stay. We take all guest comments seriously and will address this with our team for improvement. Our aim is to provide a pleasant experience for all our guests. Thank you for bringing this to our attention.

6/10 Okay

Dylan, Hamilton

Disliked: Staff & service
The ‘hot breakfast’ was below average. Sausage wasn’t cooked throughly, cereal was stale, nozzles to juice hasn’t been cleaned, but the fruit (apples & oranges) & packaged donut/honey buns held me over until I got to the very well placed Cracker Barrel down the street.
Stayed 2 nights in May 2024
Response from Manager on May 7, 2024
Hello Dylan,We appreciate your feedback regarding the breakfast offerings during your stay. We strive to provide a variety of options for our guests and will share your comments with our team for further review. Your input is valuable as we continually work to enhance the guest experience.

10/10 Excellent

diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean,comfortable and near all shopping needs.
Stayed 1 night in May 2024
Response from Manager on May 6, 2024
Hello diane,We are delighted to hear you found our hotel clean, comfortable, and conveniently located for shopping. We aim to provide a pleasant and convenient stay for all our guests. Should you have any future queries or require further assistance, please do not hesitate to contact us.

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Toilet seat was broken
Stayed 1 night in May 2024
Response from Manager on May 7, 2024
Hello Steven, We are sorry to hear about the issue you experienced with the toilet seat. Your feedback is valuable and will be shared with the relevant team for further review. We appreciate you bringing this to our attention.

8/10 Good

Janine

Stayed 1 night in May 2024
Response from Manager on May 25, 2024
Hello Janine,We're delighted to hear you had a pleasant stay with us! If there is anything we can do to enhance your experience next time, please don't hesitate to contact us. We look forward to welcoming you back soon!

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and helpful
Stayed 2 nights in Apr 2024
Response from Manager on May 4, 2024
Hello William, We are delighted to hear that you found our staff to be accommodating during your stay. We strive to provide exceptional service to all our guests. Your kind words will be shared with our team to continue to motivate us in delivering top-notch hospitality. Thank you for choosing our hotel for your accommodation needs.

8/10 Good

Dan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 4 nights in Apr 2024
Response from Manager on May 1, 2024
Hello Dan, We are sorry to hear about your experience with us. Your feedback is valuable, and we will share it with our team for further review and improvement. We appreciate you bringing this to our attention and hope to have the opportunity to welcome you back in the future.

8/10 Good

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and very friendly staff.
Stayed 1 night in Apr 2024
Response from Manager on May 1, 2024
Hello Cindy,We are delighted to hear that you found our hotel to be clean and our staff to be friendly during your stay. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

April

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean very comfortable and the staff was very friendly
Stayed 1 night in Apr 2024
Response from Manager on Apr 26, 2024
Hello April,We are thrilled to hear that you found our hotel clean, comfortable, and our staff friendly during your stay. Our team works hard to ensure that all our guests have a positive experience. If there is anything else we can assist you with, please do not hesitate to reach out to us or the management team directly.

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and the room was very clean.
Stayed 1 night in Apr 2024
Response from Manager on Apr 25, 2024
Hello Maggie,We are delighted you had a positive experience with our friendly staff and found your room to be very clean. Your feedback is appreciated as it helps us to consistently improve our services for all guests. Thank you for choosing our hotel, and we hope to welcome you back in the future.

8/10 Good

Linda

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy beds good coffee
Stayed 1 night in Apr 2024
Response from Manager on Apr 25, 2024
Hello Linda,We appreciate your positive feedback on our comfortable beds and coffee offerings. It's delightful to hear you enjoyed these aspects of your stay. If you have any further comments or suggestions, feel free to reach out to our management team directly. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

8/10 Good

Wayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast only OK
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
Hello Wayne, We appreciate your feedback on our breakfast offerings. We strive to continuously improve our services to better meet our guests' expectations. Thank you for bringing this to our attention.

10/10 Excellent

Joseph

Great value.
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
Hello Joseph,We are delighted to hear that you found our hotel to be a great value. We strive to provide our guests with a comfortable and enjoyable experience. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

8/10 Good

Amy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location with easy access to Mammoth Cave Park. So many dining options all within walking distance. Great stay!
Stayed 2 nights in Apr 2024
Response from Manager on Apr 17, 2024
Hello Amy,We are delighted to hear that you enjoyed our convenient location near Mammoth Cave Park and the various dining options available nearby. Your positive feedback is truly appreciated!

8/10 Good

Annette

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Good place to stay. Needs to be updated, but very clean.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 15, 2024
Hello Annette,We appreciate your feedback and are glad to hear you found our hotel clean. We are always looking for ways to enhance our guests' experience, including updates to our facilities. Your comments will be shared with our team for future improvements.

10/10 Excellent

Karin, Racine

Travelled with partner
Liked: Cleanliness, staff & service
The property could use some updating/reconditioning. A bit old, but clean. The front desk person was wonderful, very welcoming & aiming to please & accommodate. It was just fine for a stop over,
Stayed 1 night in Apr 2024
Response from Manager on Apr 13, 2024
Hello Karin,Thank you for sharing your feedback with us. We appreciate your kind words about our welcoming front desk staff. We take all guest comments seriously and will pass your notes along to the appropriate teams for review. We hope to welcome you back in the future for an even better experience.

10/10 Excellent

Valinda

Travelled with family
Liked: Staff & service, property conditions & facilities
Clean
Stayed 1 night in Apr 2024
Response from Manager on Apr 13, 2024
Hello Valinda,We appreciate you taking the time to share your feedback with us. Our team is dedicated to maintaining high cleanliness standards for all our guests to enjoy a comfortable stay. We hope to welcome you back in the future for an even better experience.

8/10 Good

Sherrie

Travelled with partner
Liked: Staff & service
It was ok
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Sherrie, We appreciate your feedback and will pass it on to our team for further review. We strive to improve our services continuously and hope to exceed your expectations in the future. Thank you for staying with us.

10/10 Excellent

Robert, St Leonard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was fine. Bed a bit lumpy but ok.
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Robert,We appreciate your feedback on your recent stay with us. Guest input is valuable in our commitment to enhancing guest experience. Should you wish to discuss your stay further, please do not hesitate to reach out to our management team.

4/10 Poor

Renee

Travelled with family
Disliked: Property conditions & facilities
Showerhead had leak and entire bathroom would get soaked when showering we went through all towels we had to dry the floor and toilet. We advised the front desk and they advised maintenance would fix the next day. Came back from our day of exploring to find shower head still not fixed.
Stayed 3 nights in Apr 2024
Response from Manager on Apr 9, 2024
Hello Renee, Thank you for sharing your experience with us. We appreciate your feedback and apologize for any inconvenience this may have caused. We recommend contacting our management team directly to address your concerns further. We strive to improve our guests' experiences.

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It may not be the newest property to stay at but it’s clean and the down home service is great.
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Mike,We are pleased to hear that you appreciated the cleanliness of our hotel and enjoyed our down-home service. Our team takes pride in providing a warm and welcoming atmosphere for all our guests. Should you have any feedback for us to further enhance your experience next time, please feel free to reach out to our management team.

8/10 Good

Melly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son cut himself being a boy and Tammy Jo was great, noticed I was about to faint and stepped in (with a professional approach) and handle my shaken and scared son as I was clearly not able to. She cleaned my sons cut, sanitized the area and the hotel lobby and was super sweet.
Stayed 1 night in Apr 2024
Response from Manager on Apr 7, 2024
Hello Melly,We are grateful to hear that Tammy Jo provided you with exceptional care during your stay. Our staff is dedicated to ensuring the safety and well-being of all our guests. Your positive feedback is greatly appreciated.

4/10 Poor

Rachel

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty. Thin walls, noisy. Doors face outside hallways, not internally.
Stayed 1 night in Apr 2024
Response from Manager on Apr 7, 2024
Hello Rachel,We appreciate your feedback regarding your stay. We take all guest comments seriously to improve our services. Rest assured, your concerns will be shared with the team for further review and enhancement. If you have any additional details to share, please feel free to contact our management team directly.

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was fantastic. I wasn’t expecting eggs, sausage, and biscuits!
Stayed 1 night in Mar 2024
Response from Manager on Apr 7, 2024
Hello Steve,Thank you for sharing your experience. We truly appreciate the insight regarding our breakfast. It is our ever-present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

6/10 Okay

Christina

Room was average. I wouldn’t stay there again and would upgrade to a nicer hotel.
Stayed 1 night in Mar 2024
Response from Manager on Apr 7, 2024
Hello Christina,We're sorry to hear you didn't fully enjoy your stay. Guest feedback is valuable for us to continue improving our services. If you have any further comments or suggestions, please feel free to contact our management team directly.

8/10 Good

Josephine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the lady Ms. Tammy when checking in. The breakfast wasn't the best but there are restaurants right in the area. Beds are nice, rooms clean and plenty of towels.
Stayed 1 night in Apr 2024
Response from Manager on Apr 5, 2024
Hello Josephine,We are delighted to hear that you enjoyed the service provided by Ms. Tammy during your check-in process. It's great to know that you found our beds comfortable, rooms clean, and well-stocked with towels. We appreciate your feedback on the breakfast and encourage guests to explore the dining options in the surrounding area for a variety of choices during their stay.

8/10 Good

William

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
No frills stay. Breakfast was a standard continental - there was bread, muffins, biscuits, sausage & egg. Staff was hard working, but food came out slow (fully booked). Room itself was a bit dated & ice machine upstairs did not work. However, great location next to Mammoth Cave if that is the main objective.
Stayed 1 night in Mar 2024
Response from Manager on Apr 5, 2024
Hello William,We appreciate your detailed feedback on your recent stay. Our team strives to provide efficient service despite high occupancy. Your observations on the breakfast and room conditions will be shared with the relevant departments for continual improvement. We are pleased to know our proximity to Mammoth Cave enhanced your experience.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is clean, staff went above and beyond! We just stayed one night, but would definitely use it again.
Stayed 1 night in Apr 2024
Response from Manager on Apr 5, 2024
Hello Amanda,We are thrilled to hear that you had a pleasant stay with us and that our staff exceeded your expectations. We appreciate your kind words and look forward to welcoming you back in the future.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Manager on Apr 5, 2024
Hello Amanda,We are happy to hear you had a wonderful stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us. We look forward to welcoming you back soon!

10/10 Excellent

Cammie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay, clean room and friendly service.
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Cammie,We are pleased to hear that you enjoyed your stay with us and found our room and service to your satisfaction. If you have any further feedback or suggestions, feel free to reach out to us. Thank you for choosing our hotel.

4/10 Poor

Aaron

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was not clean: the walls were spattered with brown liquid, there were pretzel bits on the floor, and the sink drain was clogged. There was not enough seating for breakfast, and the one staff member was struggling to keep up with demand, so items were often out. I guess the animal trap outside our door was better than an animal in our room, but also a bit disconcerting. Although, given there was a whole breakfast on the sidewalk (e.g. eggs, toast, etc) I’m not surprised there might be an animal problem.
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Aaron, We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and have shared your concerns with the relevant teams for review. Your satisfaction is our priority, and we encourage guests to contact management directly regarding any issues for further assistance.

8/10 Good

michelle

Stayed 1 night in Mar 2024
Response from Manager on Apr 15, 2024
Hello michelle, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello Katherine,We are delighted to hear that you had a wonderful stay at our hotel! Should you have any further comments or need assistance in the future, please don't hesitate to reach out to us. We look forward to welcoming you back soon!

10/10 Excellent

Brian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very affordable for how nice the property is maintained and how safe and friendly it feels.
Stayed 3 nights in Mar 2024
Response from Manager on Mar 22, 2024
Hello Brian,We are pleased to hear that you found our property well-maintained, safe, and friendly. We strive to offer a comfortable and welcoming environment for all our guests to enjoy their stay to the fullest. Your feedback is valuable to us, and we hope to have the pleasure of welcoming you back in the future.

8/10 Good

Eric

Travelled with family
Liked: Staff & service, property conditions & facilities
Nice but close to a busy road so that might be an issue for some
Stayed 4 nights in Mar 2024
Response from Manager on Mar 22, 2024
Hello Eric, We appreciate your feedback regarding the location. It's important for us to know how we can improve our guests' experience. Should you have any further comments or concerns, please feel free to reach out to our management team directly. Thank you for staying with us.

2/10 Terrible

Paul

Liked: Cleanliness
Disliked: Staff & service
We had a reservation for a room and when we arrived there after a long drive the motel had given our room to someone else and they did the same thing for another family with a child. You make reservations for a reason-to have a room when you arrive. Will not ever stay here and may not use Wyndham again. We were told that there complaint department would contact us in 3-5 days, been 2 weeks and nothing. Be aware of your reservation here.
Stayed 1 night in Mar 2024
Response from Manager on Mar 14, 2024
Hello Paul, We apologize for any inconvenience you experienced. It's disheartening to hear about your room allocation issue, and we understand the frustration it caused. We recommend contacting Wyndham directly for a more immediate resolution to address your concerns. Your feedback is valuable, and we hope your future stays exceed your expectations.