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NH Cartagena Urban Royal

3.5 star property
Comfortable Cartagena hotel in Cartagena Walled City with rooftop terrace

Choose dates to view prices

your current months are May, 2024 and June, 2024.
May 2024
June 2024

Photo gallery for NH Cartagena Urban Royal

Terrace/patio
Exterior
Minibar, in-room safe, desk, free WiFi
Lunch and dinner served, international cuisine
Reception
Reviews
8.0

Very good

Popular amenities

  • Pool
  • Pet-friendlyPet-friendlyPet-friendly
  • Breakfast availableBreakfast availableBreakfast available
  • LaundryLaundryLaundry
  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant

Check out the area

Map
Plaza de los Coches Cr 7# 34-10, Cartagena, Bolivar, 130001
  • Popular LocationClock Tower1 min walk
  • Popular LocationCartagena de Indias Convention Center7 min walk
  • Popular LocationWalls of Cartagena8 min walk
  • AirportCartagena (CTG-Rafael Núñez Intl.)16 min drive
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Room options

View all photos for Superior Room (Extra Bed 2 Adults + 1 Child)

Superior Room (Extra Bed 2 Adults + 1 Child)

Superior Room (Extra Bed 2 Adults + 1 Child)

Highlights

Air conditioning
Refrigerator
LCD TV
Eco-friendly toiletries
Hair dryer
Private bathroom
Eco-friendly cleaning supplies
Minibar
  • 205 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Room (View)

Minibar, in-room safe, desk, free WiFi

Superior Room (View)

Highlights

Air conditioning
Refrigerator
LCD TV
Eco-friendly toiletries
Hair dryer
Private bathroom
Eco-friendly cleaning supplies
Minibar
  • 172 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, Balcony

Minibar, in-room safe, desk, free WiFi

Deluxe Room, Balcony

Highlights

Balcony
Air conditioning
Refrigerator
LCD TV
Separate bedroom
Eco-friendly toiletries
Hair dryer
Private bathroom
  • 194 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, Balcony (Extra Bed 2 Adults + 1 Child)

Minibar, in-room safe, desk, free WiFi

Deluxe Room, Balcony (Extra Bed 2 Adults + 1 Child)

Highlights

Balcony
Air conditioning
Refrigerator
LCD TV
Eco-friendly toiletries
Hair dryer
Private bathroom
Eco-friendly cleaning supplies
  • 194 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room

Minibar, in-room safe, desk, free WiFi

Standard Room

Highlights

Air conditioning
Refrigerator
LCD TV
Eco-friendly toiletries
Hair dryer
Private bathroom
Eco-friendly cleaning supplies
Minibar
  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed

Similar properties

Walk to Clock Tower

Front of property

Voilá Centro Histórico

Cartagena Walled City
Pool
Breakfast included
Pet-friendly
Free WiFi
9.0 out of 10, Wonderful, (309)
The price is CA $233
CA $233 total
includes taxes & fees
May 27 - May 28
Voilá Centro Histórico

About the area

Cartagena

NH Cartagena Urban Royal is located in Cartagena Walled City, a neighborhood in Cartagena, and is near a train station. Clock Tower and Walls of Cartagena are notable landmarks, and the area's natural beauty can be seen at Bocagrande Beach and Blanca Beach. Naval Museum Cartagena and Caribbean Naval Museum are also worth visiting. Looking to get your feet wet? Snorkeling and windsurfing adventures can be found near the property.
Visit our Cartagena travel guideOpens in a new window

What's nearby

  • Clock Tower - 1 min walk
  • Bolivar Square - 4 min walk
  • Cartagena de Indias Convention Center - 7 min walk
  • Walls of Cartagena - 8 min walk
  • San Felipe de Barajas Castle - 2 min drive

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 17 min drive

Restaurants

  • Amaretto - 2 min walk
  • Mirador Café & Bar - 1 min walk
  • Plaza de los Coches - 1 min walk
  • The Clock Pub - 1 min walk
  • San Valentín Restaurante - Bar - 2 min walk

About this property

NH Cartagena Urban Royal

Hotel located in Cartagena Walled City
Close to Clock Tower and Cartagena de Indias Convention Center, NH Cartagena Urban Royal provides a rooftop terrace, laundry facilities, and a bar. The on-site international cuisine restaurant, Restaurante Cafe del Relo, offers lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a business center.
Additional perks include:
  • An outdoor pool
  • Buffet breakfast (surcharge), airport drop-off service (surcharge), and a water dispenser
  • A 24-hour front desk, smoke-free premises, and concierge services
  • Luggage storage, free newspapers, and a porter/bellhop
  • Guest reviews give good marks for the helpful staff and location
Room features
All guestrooms at NH Cartagena Urban Royal offer comforts such as air conditioning, in addition to amenities like free WiFi and safes.
Extra conveniences in all rooms include:
  • Reusable coffee/tea filters, recycling, and LED light bulbs
  • Bathrooms with eco-friendly toiletries and showers
  • LCD TVs with cable channels
  • Eco-friendly cleaning products, refrigerators, and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour airport drop-off shuttle on request for a surcharge

Food and drink

  • Buffet breakfast available for a fee: COP 33,904 to 75,311 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Restaurante Cafe del Relo

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2011
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • LCD TV with cable channels

Food and drink

  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 11 to September 25:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 115246 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 55 lbs per pet)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. This is included in the price displayed. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately COP 33904–75311 per person
  • Airport shuttle fee: COP 83000 per vehicle (maximum occupancy 4)
  • Pet fee: COP 115246 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests planning to check in with a pet must provide the pet's health certificate at check-in.

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Only registered guests are allowed in the guestrooms

Property is also known as

Reloj Royal
Reloj Urban
Royal Reloj
Urban Royal Puerta Reloj
Urban Royal Puerta Reloj Cartagena
Urban Royal Puerta Reloj Hotel
Urban Royal Puerta Reloj Hotel Cartagena
NH Cartagena Urban Royal Hotel
Urban Royal Hotel
NH Cartagena Urban Royal
Urban Royal
NH Cartagena Urban Royal Hotel
NH Cartagena Urban Royal Cartagena
NH Cartagena Urban Royal Hotel Cartagena

Frequently asked questions

Does NH Cartagena Urban Royal have a pool?

Yes, this property has an outdoor pool. The pool is closed seasonally each year from September 11 to September 25.

How much does it cost to stay at NH Cartagena Urban Royal?

As of May 13, 2024, prices found for a 1-night stay for 2 adults at NH Cartagena Urban Royal on May 31, 2024 start from CA $129.32, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is NH Cartagena Urban Royal pet-friendly?

Yes, NH Cartagena Urban Royal allows cats and dogs (limit 2 total) with a maximum weight of up to 55 lbs per pet. There's a fee of COP 115246 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at NH Cartagena Urban Royal?

NH Cartagena Urban Royal doesn't offer parking.

What time is check-in at NH Cartagena Urban Royal?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at NH Cartagena Urban Royal?

Check-out is at noon.

Does NH Cartagena Urban Royal provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport that runs on request. A fee of COP 83000 per vehicle applies.

Where is NH Cartagena Urban Royal located?

Located in Cartagena Walled City, this hotel is steps from Plaza de los Coches and Clock Tower. Cartagena de Indias Convention Center and Walls of Cartagena are also within 15 minutes.

NH Cartagena Urban Royal Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 156 out of 382 reviews" "
Rating 8 - Good. 117 out of 382 reviews" "
Rating 6 - Okay. 58 out of 382 reviews" "
Rating 4 - Poor. 25 out of 382 reviews" "
Rating 2 - Terrible. 26 out of 382 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

VERONICA

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
El personal muy atento y una buena ubicacion
Stayed 4 nights in Apr 2024

6/10 Okay

Lino

Travelled with family, Travelled with partner, Travelled with group
Disliked: Property conditions & facilities
The hotel itself is ok. It’s smack in the middle of el centro feet from the clock tower. A little wear and tear, but that’s not a big deal. The room did look nicer on the pictures if I had to be honest. The comforter had a couple of yellow stains on it. The AC unit did not cool very well. I didn’t anticipate nor appreciate that they charge a fee for every visitor you have over. I have family and friends in Cartagena so this was definitely an unexpected inconvenience for me. There is no mention of this fee for guests anywhere online or in the rental agreement they have you sign at check in. I discussed it with the staff there and they agreed with me that there was no mention of the fee anywhere but refused to waive it. I’ve stayed in bocagrande before, particularly in the Estellar and the prices for both hotels are about the same only the estellar is MUCH nicer. Personally, I’ll look at other hotel options and just take taxis to el centro next time I visit my family and friends there.
Stayed 4 nights in Apr 2024

10/10 Excellent

Zack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. The front desk, staff, restaurant, the security and the cleaning staff did a great job. I felt safe and welcomed.
Stayed 2 nights in Apr 2024

4/10 Poor

Lino

The hotel itself is ok. The issue is that if you want to have a guest visit you, they charge you. This is nowhere to be found online when you are booking the hotel and it doesn’t even appear in the contract they have you sign when you arrive, surprise fees are unappreciated by me. For the cost of the hotel room and the fee for guests, you are better off staying in one of the nicer hotels in Boca Grande. I’ll never stay here again

8/10 Good

Tyrone

Stayed 3 nights in Mar 2024

6/10 Okay

Laura

Liked: Staff & service
Stayed 4 nights in Mar 2024

10/10 Excellent

Albert, New Orleans

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We rented 9 rooms for 8 days. The staff was really helpful and very accommodating, especially Benjamin, Daniella, Victor, Sara, Christian, Albert, & Antonio. Thank you all for a fabulous trip!!
Stayed 4 nights in Feb 2024

2/10 Terrible

SandraMarie, Richmond Hts

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel room smelled of mildew, blind was broke, no face towels, room was super loud -construction and activities outside of window. I asked for a room change no availability. Side note Victor was great and upgraded me to a balcony room it was just too loud
Stayed 4 nights in Feb 2024

10/10 Excellent

Jesus m

Stayed 2 nights in Feb 2024

8/10 Good

Rafael

Liked: Staff & service
Disliked: Property conditions & facilities
The location is excellent and the staff is incredibly friendly. I was assigned a room with humidity issues and I contacted the staff. I got a dehumidifier in my room that greatly improved the problem
Stayed 2 nights in Jan 2024