Flat-screen TV, MP3 dock
Check availability

Reviews of DoubleTree by Hilton Carson

4 out of 5
DoubleTree by Hilton Carson
2 Civic Plaza Drive, Carson, CA

Reviews

8.2

Very good

Rating 10 - Excellent. 499 out of 1001 reviews" "
Rating 8 - Good. 275 out of 1001 reviews" "
Rating 6 - Okay. 100 out of 1001 reviews" "
Rating 4 - Poor. 59 out of 1001 reviews" "
Rating 2 - Terrible. 68 out of 1001 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff; clean.
Stayed 1 night in Mar 2024
Response from Daniel on May 9, 2024
Hello Michelle, thank you so much for your high rating. We really appreciate that a lot. We're glad you enjoyed your stay and hope you stay with us again!

8/10 Good

Donald

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked this hotel because it offered a shuttle to the cruise port. I phoned the hotel and was told there was a cruise shuttle. When we checked in we were told that the hotel does not offer a shuttle to the cruise port snd to book Uber or Lyft?
Stayed 1 night in May 2024
Response from Daniel on May 9, 2024
Hello Donald, we're so sorry about that. We apologize for the miscommunication. We'll make sure to update the information about the shuttle online. If you choose to stay with us again, i'm more than happy to make things right with you for this inconvenience.

10/10 Excellent

Tana

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Daniel on Apr 27, 2024
Hi Tana, thank you so much for the high rating. We really appreciate that. We're glad you enjoyed your stay with us and hope you stay with us again!

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Apr 2024
Response from Daniel on Apr 22, 2024
Hi Sharon, thank you so much for your high rating. We're glad you enjoyed your stay with us and hope to see you again soon!

8/10 Good

Khyati

Travelled with family, Business traveller
Okay but could be cleaner and more updated
Stayed 3 nights in Feb 2023
Response from Daniel on Apr 19, 2024
Thank you for taking the time to provide us with feedback for your stay. We're so sorry about that, I'll be passing on your feedback to the Housekeeping staff. We hope to see you again in the future and earn a perfect 5 star rating next time! Thank you again for staying with us.

10/10 Excellent

christopher

Stayed 2 nights in Apr 2024
Response from Daniel on May 9, 2024
Hello Christopher, thank you so much for your high rating. We really appreciate that a lot. We're glad you enjoyed your stay and hope you stay with us again!

6/10 Okay

isaias, Denver

Travelled with family, Travelled with family and small children
Liked: Amenities
Rooms are a bit outdated, not bad overall.
Stayed 4 nights in Mar 2024
Response from Daniel on Mar 31, 2024
Thank you for taking the time to leave us some feedback on your experience with us. We hope you enjoyed your stay with us and hope to see you again and earn a better score from you.

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and super nice staff
Stayed 1 night in Mar 2024
Response from Daniel on Mar 31, 2024
Thank you sooo much for your kinds words and high rating. We really appreciate that a lot. We're really glad you enjoyed your stay with us and hope you stay with us again in the future!

10/10 Excellent

Paul

Travelled with family
Liked: Amenities
Nice & clean
Stayed 2 nights in Mar 2024
Response from Daniel on Mar 26, 2024
Hi Paul, thank you so much for your high rating. We take great pride in our cleanliness, so thank you for that. We really do appreciate that. We're glad you enjoyed your stay with us and hope to see you again in the future!!

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It actually was a nice and well kept up hotel!
Stayed 4 nights in Mar 2024
Response from Daniel on Mar 25, 2024
Thank you so much for the kind words and high rating Jennifer! We really appreciate that a lot. We're glad you enjoyed your stay and hope you stay with us again in the future!

4/10 Poor

Peggy Bouvet Dit

Travelled with partner
Liked: Staff & service
The property is in the middle of nowhere and doesn’t provide shuttle for guests.we stayed 2 nights in a suite priced way too high for the amenities. Upon arrival we realized there was no shower gel in the bottle in the bathroom. When calling at 4pm to get it refilled, they told us that the storage room was closed à this time so we would have to wait until the next day (they gave us extra bar of soaps to compensate). The next day we had an event and left at 8am and we made sure the “do not disturb” sign was removed so they could service our room. When coming back around 6:30pm, we realized that housekeeping hadn’t come to service the room. When calling the front desk, they were only able to give fresh towels, but no one made our bed or clean the bathroom. This is not acceptable when you charge your customers over $600 a night. We had been coming every year for the rugby event and this is the last time we will be using this hotel.
Stayed 2 nights in Mar 2024
Response from Guest services on Mar 5, 2024
We're sorry your stay wasn't what it could've been, we appreciate your feedback and will work hard to improve.

10/10 Excellent

Amanda

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We wanted a hotel near the Dignity Health Sports Complex and this Hilton hotel was a wonderful choice. There is a Starbucks nearby, the restaurant inside the hotel was great and the staff were very friendly. We would definitely stay here again.
Stayed 3 nights in Mar 2024
Response from Guest services on Mar 5, 2024
We are so glad your stay was such a positive one! We hope to welcome you again soon!

10/10 Excellent

Karen Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Staff was really friendly and helpful. Bed was very comfortable.
Stayed 4 nights in Feb 2024
Response from Daniel on Mar 3, 2024
Hi Karen Marie, thank you soooo much for the kinds words and high rating. We really appreciate that. Thank you for choosing to stay with us, we're glad you enjoyed your stay. Hope to see you again in the future!!

10/10 Excellent

Marcel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice looking and warm
Stayed 1 night in Feb 2024
Response from Daniel on Feb 27, 2024
Thank you so much for your high rating and kind words. We really appreciate that. Hope to have you back and stay with us again in the future!

10/10 Excellent

Jessenia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest services on Feb 14, 2024
We are so glad your stay was such a good one! Hope to see you again soon!

10/10 Excellent

Kyle

Stayed 1 night in Feb 2024
Response from Daniel on Mar 22, 2024
Hello Kyle, thank you so much for the 5 out of 5 rating! We're really appreciate that a lot. Hope to have you stay with us again in the future!!

8/10 Good

Masao

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
We need to have complementary breakfast
Stayed 2 nights in Feb 2024
Response from Guest services on Feb 10, 2024
Thank you for your review we will pass along your suggestion.

8/10 Good

Aris

Stayed 1 night in Feb 2024
Response from Daniel on Mar 22, 2024
Hi Aris, thank you for the high rating. We're glad you enjoyed your stay with us. We hope to earn a perfect 5 stars from you next time!

8/10 Good

DAVID

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location
Stayed 4 nights in Jan 2024
Response from Daniel on Feb 3, 2024
Thank you so much for the kind words and high rating. We hope to see you again!!

8/10 Good

Manuel

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 2 nights in Jan 2024
Response from Daniel on Jan 26, 2024
Thank you for taking the time and giving us a high review. We're glad you enjoyed your stay with us and hope to earn a full 5 stars from you next time.

4/10 Poor

Frederick

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The cleanliness of the building was great however the customer service was not. For the amount that these rooms go for it was not worth the price. The shower in the bathroom had flooded the bathroom floor into the hallway. Front desk was of course notified and all they did was clean up the water and then lock us out of the bathroom. Called front desk again because
Stayed 1 night in Jan 2024
Response from Daniel on Jan 19, 2024
Thank you for taking the time to provide us feedback with your stay. We're so sorry about your poor experience. We hope if you stay with us again, we'll definitely make things right with you.

10/10 Excellent

Raymond

Stayed 5 nights in Jan 2024
Response from Daniel on Jan 16, 2024
Hi Raymond, thank you so much for your high rating. We really appreciate that a lot. We're glad you enjoyed your stay with us and hope to see you again soon.

6/10 Okay

Gilberto

Travelled with family
Liked: Staff & service
Place needs an update. Place smelled of strong chemical cleaner.
Stayed 1 night in Jan 2024
Response from Daniel on Jan 12, 2024
Hi Gilberto, thank you for taking the time to provide us with feedback on your stay. We're so sorry about that, i'll go ahead and pass on your feedback to the staff to make sure that doesn't happen again. We hope to make things right with you next time you choose to stay with us.

10/10 Excellent

Jean Francois

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Friendly Staff
Christine at the front desk is a gem, warm nice friendly welcome. Same with Gabby (I believe that's her name) at the restaurant, efficient smiling and friendly as well.
Stayed 3 nights in Jan 2024
Response from Daniel on Jan 12, 2024
Hello Jean, thank you so much for the high rating and kind words. We really appreciate that. We're glad you enjoyed your stay and hope you stay with us again in the near future!! )

10/10 Excellent

Diana

Stayed 1 night in Dec 2023
Response from Guest services on Jan 2, 2024
We are so glad your stay with us was such a positive one! We hope to see you again in the not-too-distant future.

10/10 Excellent

Aditud

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest services on Jan 2, 2024
We are so glad your stay with us was such a positive one! We hope to see you again in the not-too-distant future.

10/10 Excellent

Fine

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Guest services on Dec 19, 2023
Thank you so much for your kind review! We are so glad your stay was such a good one, we hope to see you again soon in the not too distant future. Happy Holidays

8/10 Good

Rosa

Stayed 2 nights in Dec 2023
Response from Guest services on Dec 19, 2023
Thank you so much for your kind review! We are so glad your stay was such a good one, we hope to see you again soon in the not too distant future. Happy Holidays

10/10 Excellent

Sally

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Stayed 1 night in Dec 2023
Response from Guest services on Dec 13, 2023
Thank you for your kind review. We are so glad your stay was a good one!

10/10 Excellent

Myron

Travelled with family
Liked: Amenities
Arrived at the property and was greeted by the front desk staff “Angie” She was very attentive and friendly. Made me feel welcomed. Fast check in process and the room was very clean and tidy. Definitely recommend this hotel.
Stayed 1 night in Dec 2023
Response from Daniel on Dec 10, 2023
Thank you so much Myron for the high rating and kind words about our Front Office Agent, Angie. She is definitely a shining star of ours and i'll definitely pass on the kind words of yours to her. We hope to see you again!!

10/10 Excellent

Jenienne

Liked: Cleanliness
Response from Guest services on Feb 14, 2024
We are so glad your stay was such a good one! Hope to see you again soon!

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Dec 2023
Response from Guest services on Dec 5, 2023
We are so glad your stay was a good one, hope to see you again in the not too distant future!

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Doubletree stay.
Very very nice hotel! Staff was great room was beautiful very comfortable.
Stayed 1 night in Nov 2023
Response from Guest services on Dec 2, 2023
Thank you so much for your kind review, we are so happy to hear your stay was a good one! Hope to see you again in the not too distant future

6/10 Okay

Noe

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Most of the staff was very friendly and helpful. There were a few who seemed annoyed when we would ask any questions. The bathroom in the standard 2 queen bed room was so small and the shower floor was weirdly bouncy/felt unstable. At the end, we were charged a parking fee which we believed was included since it was never mentioned upon arrival. Overall, not terrible but not great.
Stayed 2 nights in Nov 2023
Response from Guest services on Nov 28, 2023
We are sorry your time with us wasn't what you expected, we will take your feedback and work harder to ensure a better stay for future guests, we hope you'll be one of them.

2/10 Terrible

Bianca

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Terrible
I am extremely disappointed after reviewing such great reviews of this hotel. It is very misleading. We arrived in the evening after a long drive and as soon as we entered the property the lobby smelled like vomit. The next morning it smelled fine so I’m assuming there was an accident, but nobody to clean it up. I brought my 11 month old daughter with me and always choose to stay at Doubletree because it is a solid choice usually. I get up to the room, and everything seemed fine but the room was so dusty and only had one towel. I was too exhausted to worry about anything so I just put my daughter to sleep and got ready for bed. At midnight, the entire room suddenly started to smell so strongly of incense burning, and I kept hearing the a neighbor go in and out of the room. It was so late and again I was so exhausted and over this place I wanted to sleep. I have asthma and so thankfully I brought my inhaler with me because I had an allergic reaction to the incense. First thing in the morning I call the front desk and nobody answers. Then I call Hotels.com. The hotel didnt give me ANY thing, not even an offer to change floors or rooms. Hotels.com was nice enough to give me a $50 credit. I ended up checking out early and losing $500 on terrible customer service, not holding other guests accountable, and just a terrible property overall.
Stayed 3 nights in Nov 2023
Response from Guest services on Nov 16, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel.We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

4/10 Poor

william

Liked: Staff & service
Disliked: Property conditions & facilities
Room was to bright at night no curtain yo help
Stayed 1 night in Nov 2023
Response from Daniel on Nov 14, 2023
Thank you for your feedback William. We're so sorry about that. There are blackout curtains with the metal pull chain. I'll forward your feedback to the team to see if we can try to make them easier to notice/access. We hope to make things right with you next time you stay with us.

10/10 Excellent

Christopher

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazings. The rooms are so clean
Stayed 2 nights in Oct 2023
Response from Daniel on Nov 10, 2023
Thank you so much for the kind words and the high rating. We really appreciate that a lot. We hope you stay with us again in the future!!

6/10 Okay

Rodney

Liked: Property conditions & facilities
Dispensers were empty in bathroom
Stayed 1 night in Nov 2023
Response from Guest services on Nov 7, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

8/10 Good

Arsenio

Travelled with family
Liked: Cleanliness, staff & service, amenities
Aside from the door that can't be open because of the system malfunction we have to wait for more than an hour but everything is ok
Stayed 3 nights in Oct 2023
Response from Guest services on Nov 7, 2023
We are pleased to hear your stay was a good one! we hope to see you again in the not too distant future.

10/10 Excellent

alicia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and welcoming
Stayed 1 night in Oct 2023
Response from Daniel on Oct 31, 2023
Hello Alicia, thank you so much for the high rating and kind words. We really appreciate that. We hope you stay with us again in the future!!

10/10 Excellent

Gabriel

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You need to have better coffee pot in the rooms
Stayed 2 nights in Oct 2023
Response from Daniel on Oct 29, 2023
Thank you for taking the time for the review and feedback. We're so sorry about that, we'll discuss how to improve the coffee pots in the room. We hope everything else was to your liking. Hope to see you again in the near future!!

10/10 Excellent

Kristyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff when I arrived were so gracious and very welcoming! The room was nice as well!
Stayed 2 nights in Oct 2023
Response from Daniel on Oct 27, 2023
Thank you so much for the kind words. Really appreciate it. We hope to see you again soon!!

10/10 Excellent

Kristy

Stayed 2 nights in Oct 2023
Response from Daniel on Nov 3, 2023
Thank you so much for your high rating Kristy. We really appreciate that a lot. We hope you stay with us again in the future!! Thank you for staying with us.

2/10 Terrible

Peggy, Irvine

Travelled with family
Disliked: Cleanliness, staff & service, amenities
I booked a junior king suite. Around 4:30pm I showed up with my little girl for only two of us. The front desk told me they booked me by mistake. There was no room for me and my little girl to stay there. 😡
Stayed 1 night in Oct 2023
Response from Daniel on Oct 10, 2023
We're so very sorry about your reservation. We had an incident that caused us to have to relocate your reservation to another hotel. We did take care of your hotel charges as well. We apologize for the inconvenience. And hope to make it right with you if next time you chose to stay with us. Thank you for your understanding.

4/10 Poor

Bonnie

Business traveller
Disliked: Staff & service
Just found front desk staff unfriendly at check-in and check-out
Stayed 2 nights in Oct 2023
Response from Daniel on Oct 10, 2023
We're very sorry we fell short of our service. We apologize for our behavior and hope to make things right with you next time you chose to stay with us. Please ask for Daniel at the Front Desk should you return. Thank you very much.

4/10 Poor

Raymond

Travelled with family, Business traveller
Disliked: Property conditions & facilities
Room AC didn’t work. And next door room was so noisy. Wasn’t able to sleep the entire night.
Stayed 1 night in Oct 2023
Response from Daniel on Oct 10, 2023
We're very sorry about the issues you faced. We definitely want to make things right with you, and hope if you choose to stay with us again, we will do just that. Please ask for Daniel at the Front Desk Thank you for providing us feedback with your experience.

2/10 Terrible

Hendra

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk agent is rude and call my wife a liar And there was an incident happened around 3:45 pm We just check in and we were taking nap and relaxing All of the sudden the housekeeping dont Even bother to knock the door just walk in and me and my wife were shocked we thought there was somene trying to steal something !!! And another incident I went down stair the front desk lady was rude , don’t make eye contact and don’t even smile just plain nasty attitude and she should be fired and one of my wife friend room Next door was very noisy and she can’t sleep and I won’t stay at the double Hilton after these bad experiences.
Stayed 1 night in Oct 2023
Response from Julio on Oct 9, 2023
Thank you for taking the time to review your stay with us. I'm very sorry to hear about the situation that transpired. We take pride in the service we deliver and we are truly sorry that this time around the service fell short of your expectations. I'll personally review this issue with the team at the hotel.

6/10 Okay

James

Stayed 1 night in Oct 2023
Response from Daniel on Oct 28, 2023
Hi James, thank you for taking the time to review us. We're so sorry we fell short of your expectations. We hope to make things right with you. If you ever stay with us again, please let us know what we can do to earn your 5 stars next time. Thank you so much!!

8/10 Good

Elaine Joyce

Liked: Staff & service, property conditions & facilities
friendly staff and mostly near to the places i wanted to go.
Stayed 2 nights in Oct 2023
Response from Daniel on Oct 5, 2023
Thank you so much for you review and kind words. We really appreciate that. We're glad you enjoyed your stay and we hope to see you again in the future!!

2/10 Terrible

Justin

Stayed 4 nights in Sep 2023
Response from Julio on Oct 23, 2023
I'm sorry to see that you did not have the best experience during your stay. We aim to earn 5/5 on these surveys. Hope that we can earn that on the next round!