Outdoor wedding area

Reviews of Carmel Mission Inn

3.5 out of 5
Carmel Mission Inn
3665 Rio Rd, Carmel, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 697 out of 1287 reviews" "
Rating 8 - Good. 325 out of 1287 reviews" "
Rating 6 - Okay. 143 out of 1287 reviews" "
Rating 4 - Poor. 74 out of 1287 reviews" "
Rating 2 - Terrible. 48 out of 1287 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

SUSAN, Foster City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on May 25, 2024
Thanks for the outstanding rating, Susan!We're delighted your time at Carmel Mission Inn was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room - clean and neat.
Stayed 1 night in May 2024
Response from Customer Service on May 24, 2024
Barbara, thank you for sharing your positive experience at Carmel Mission Inn. We're thrilled to hear that you found your room clean and neat. We're looking forward to welcoming you back!

8/10 Good

Catalin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on May 25, 2024
Thank you for the 4-star rating, Catalin!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Carmel Mission Inn. Thank you again for sharing!

8/10 Good

Peter Kwang, Alameda

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Not bad,
Stayed 1 night in May 2024

10/10 Excellent

Kao

Travelled with family
Liked: Cleanliness, amenities
Hotel was nice and cozy
Stayed 1 night in May 2024
Response from Customer Service on May 19, 2024
Thanks for the perfect rating, Kao!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Carmel Mission Inn.Have a wonderful day!

10/10 Excellent

Geoffrey, Lake Oswego

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room design was a pleasant change from other less unique properties, I am sorry that I did not have the time to enjoy the rest of the facility, the pool looked quite nice…
Stayed 1 night in May 2024
Response from Customer Service on May 17, 2024
Geoffrey, thank you for your thoughtful review of Carmel Mission Inn! We are delighted you appreciated the unique room design. We're sorry you didn't have the chance to enjoy the rest of our facilities, especially the pool. We hope to welcome you back soon so you can experience everything our hotel has to offer.

10/10 Excellent

Arvind

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and located in the center of valley.
Stayed 1 night in May 2024
Response from Customer Service on May 16, 2024
Arvind, thank you for your wonderful feedback about Carmel Mission Inn! We're delighted to hear you enjoyed our clean accommodations and central location. We look forward to hosting you again soon!

10/10 Excellent

Marissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was been refurbished, I like the theme
Stayed 2 nights in Apr 2024
Response from Customer Service on May 15, 2024
Marissa, thank you for your kind words about Carmel Mission Inn. We are delighted to hear you enjoyed the refurbished theme. Thank you for the perfect rating! We look forward to welcoming you back in the future!

8/10 Good

Necker

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room and everything works.
Stayed 2 nights in May 2024
Response from Customer Service on May 15, 2024
Necker, thank you for your positive feedback about Carmel Mission Inn. We're glad to hear that you found the room clean and everything in good working order. We look forward to welcoming you back for an even better stay!

8/10 Good

Zachary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, nothing wrong with the facility. Balcony view of the roof below or parking lot was not desirable. Little farther from the beach than I hoped. Not walking distance.
Stayed 2 nights in May 2024
Response from Customer Service on May 12, 2024
Zachary, it's great to hear that you appreciated the charm of Carmel Mission Inn. We regret that you had concerns regarding the view and the distance to the beach. Your feedback is crucial to us as we continuously strive to improve our guests' experiences. We hope to see you back again, perhaps in one of our rooms with different views.

10/10 Excellent

Robert

Liked: Amenities
I liked the bar/restaurant. Excellent food and the wait s taff and bartender were great.
Stayed 2 nights in May 2024
Response from Customer Service on May 12, 2024
Robert, we're thrilled to know you enjoyed your dining experience at Carmel Mission Inn. It's particularly encouraging to hear your positive remarks about our delicious cuisine and commendable team members.

6/10 Okay

ABHIJIT

Travelled with family
Liked: Cleanliness, staff & service
Could hear people talking outside late night. Also could smell cigarette smoke , not sure if it was coming from outside.
Stayed 2 nights in May 2024
Response from Customer Service on May 7, 2024
Abhijit, thank you for taking the time to share your feedback. It's unfortunate to hear about your encounters with noise and an unpleasant odor. Our aim has always been to maintain a pleasant and comfortable environment for our valued guests, and it's regrettable to learn that this was not the case in this instance. We hope for the opportunity to make your next stay more enjoyable.

8/10 Good

samuel

Stayed 2 nights in May 2024

10/10 Excellent

Katie

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Great place to bring the pups and stay as a family
Stayed 1 night in May 2024
Response from Customer Service on May 5, 2024
Katie, thank you for sharing your experience at Carmel Mission Inn. It's wonderful to hear that your entire family, including your furry ones, enjoyed their stay. Your kind feedback is instrumental in helping others discover our pet-friendly and family-oriented environment.

6/10 Okay

Jeff

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Rude front desk clerk….I guess asking about the difference in booked price vs charged price is not kosher in fashionable Carmel ? And the snarky comment “have you stayed in Carmel?” Was that condescending or what? Oh, and the 6:15am alarm going off was a special touch…really? Doesn’t your cleaning staff check these things? Way over priced for the amenities and the staff!!
Stayed 1 night in May 2024
Response from Customer Service on May 3, 2024
Jeff, thank you for taking the time to share your experience. We're sorry to hear of some discomfort around your interaction with our front desk team and the unexpected wake-up call. Your concerns regarding the room rate and alarm check have been duly noted. Addressing these potential oversights is important for us to improve our guest experiences. While we believe our rates reflect the value we offer, your perspective gives us pause for revisiting this area. We hope your future travels lead to more satisfying accommodations.

10/10 Excellent

Kryshana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one night, but absolutely loved our time at the Carmel Mission Inn, and will definitely be back here any time we're in the area. First off, the location is fantastic — just walking distance from local boutiques, coffee and a grocery store right across the street in Carmel Valley. But the true magic of this place is the friendliness and kindness of the staff, and all the little details. For us, it was everything from the wooden room keys with sweet little messages to the postcards offered in the lobby, the spacious outdoor seating area, the luxury toiletries, soft towels and robes, and absolute stellar cleanliness and upkeep! The staff was so friendly, accommodating and kind. Every single person we encountered was smiling and sweet! In the past, we've always stayed at little B&Bs when we've visited the area, but Carmel Mission Inn is definitely THE place to go, and we'll be staying here on every trip back in the future : )
Stayed 1 night in Apr 2024

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 29, 2024
Roberta, it's fantastic to see your 5/5 rating for Carmel Mission Inn! Clearly your stay with us left a fantastic impression and we're grateful for that. Thank you once again for choosing Carmel Mission Inn. We look forward to welcoming you back in the future for yet another magnificent stay!

4/10 Poor

Tanya

Disliked: Cleanliness
Hidden fees charged to my card was double of original shown invoice
Stayed 1 night in Apr 2024
Response from Customer Service on May 1, 2024
Tanya, we're truly sorry to read about the unexpected charges you came across. While our billing process is usually transparent, it appears there might have been a misunderstanding on your end regarding the fee structure. We encourage our guests to reach out to us for any billing queries for swift assistance and clarification. We're committed to ensuring full honesty in all our transactions, so we'll be sure to double-check this for you. Thank you for bringing this to our attention.

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, well maintained property and rooms.
Stayed 5 nights in Apr 2024
Response from Front Desk on Apr 28, 2024
Thank you for taking the time to leave a review of your recent stay with us! We'd love to welcome you back to Carmel Mission Inn in the future!

10/10 Excellent

Susan

Stayed 1 night in Apr 2024
Response from Customer Service on May 17, 2024
Thank you for taking the time to leave this wonderful rating, Susan! We hope to see you again soon at Carmel Mission Inn so we can share yet another amazing experience!

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Everything looks new and everything was clean. Can't ask for more. Fantastic location. Wherever we needed to be, we were no more that 15 minutes away. Highly recommend.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 27, 2024
Mark, it's wonderful to learn about your positive experience at Carmel Mission Inn. We're pleased to know you appreciated the cleanliness, refreshed aspects of our property, and our prime location. Looking forward to your next visit!

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 27, 2024
Thank you for the great rating, Brian!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Carmel Mission Inn. We'd like to share an even better experience with you soon.

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, would definitely stay again!
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 26, 2024
Joshua, it's wonderful to know that Carmel Mission Inn met your expectations and you're considering us for your future stays! Your high regard is very much appreciated and we look forward to your return visit.

8/10 Good

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It’s very loud late into the night in the area behind the hotel. Other than that and the light switches not working in the room, we had no issues.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 22, 2024
Brandon, we appreciate you taking the time to share your experience. It's unfortunate to hear about the disturbances you encountered and the problem with your room lights. We value your feedback as it aids us in bettering our services for future guests. Despite these issues, we're glad your overall stay was enjoyable. We hope you’ll consider staying with us again so we can provide a more refined experience.

6/10 Okay

Jennifer

Travelled with family, Travelled with pets
Liked: Amenities
Fees upon fees. Extra $100 dollars for a “pet friendly” room that is non-refundable. Paid on-line for a resort fee. At property had to pay an additional service fee for things as internet etc. Ridiculous! All of this should have been included in the price of the room!!! It wasn’t cheap to begin with!
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 21, 2024
Jennifer, it's regrettable to hear that our pricing structure did not meet your expectations. Transparency and clarity are critical to us, and we aim to ensure all costs, including pet-friendly room surcharges and service fees, are evident during the booking process. We value your input and will use it to review our approach. Thank you for bringing this to our attention.

8/10 Good

Jung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 20, 2024
Thank you for the 4-star rating, Jung!We are delighted to see that you had a wonderful time at Carmel Mission Inn. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

10/10 Excellent

Dolores

Stayed 1 night in Apr 2024
Response from Customer Service on May 2, 2024
Dolores, it is wonderful to know that you had a positive experience at Carmel Mission Inn. Thank you for choosing our hotel for your stay.

2/10 Terrible

Igor

Stayed 1 night in Apr 2024
Response from Customer Service on May 1, 2024
Igor, it would appear that your experience did not meet your expectations. We sincerely regret any inconvenience you may have encountered. Your feedback matters greatly to us and helps us identify areas for improvement. Please feel free to elaborate about your stay, as this could help us to enhance the services and offerings for our future guests.

10/10 Excellent

Michelle

Stayed 1 night in Apr 2024
Response from Customer Service on Apr 29, 2024
Michelle, thank you for your perfect score on Expedia. We're thrilled that Carmel Mission Inn was able to deliver an exceptional stay.

2/10 Terrible

Veronica

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 9, 2024
Veronica, it seems you've marked us quite low but haven't provided us with specific details. We're here and willing to listen if you wish to share more information about your stay. This will aid us in understanding where we need improvement. We value your patronage and hope to have the opportunity to address any concerns you might have.

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 10, 2024
Thanks for the fantastic rating, Israel!It's outstanding we could exceed your expectations during your stay at Carmel Mission Inn. We're all looking forward to your next stay with us.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 8, 2024
Heather, it's delightful to hear that you appreciate the beauty of Carmel Mission Inn. Thanks for sharing such positive feelings with us!

10/10 Excellent

Lan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 9, 2024
Lan, thank you for the amazing rating you've given Carmel Mission Inn. We're thrilled you enjoyed your stay and we would love to hear more about your experience. We're eager to welcome you back on your next visit.

8/10 Good

Alondra

Stayed 1 night in Apr 2024
Response from Customer Service on Apr 27, 2024
We appreciate your lovely rating, Alondra!The satisfaction of our guests is important to us so we can't wait to see you back again at Carmel Mission Inn soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

6/10 Okay

Deborah

Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 25, 2024
Deborah, thank you for taking the time to rate your stay. We value your opinion and strive to ensure every guest has a satisfactory experience. Feedback always helps us improve, so if there were any specific areas you felt could be enhanced, please let us know.

10/10 Excellent

Betsy

Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 24, 2024
Betsy, it's truly rewarding to hear about your fantastic experience at Carmel Mission Inn. We deeply appreciate the perfect score you granted us. Thank you once again, and we look forward to welcoming you back for another excellent visit.

8/10 Good

Perla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice affordable place to stay and close to everything.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 3, 2024
Perla, your kind words are greatly appreciated. We are delighted that the affordability and convenient location of Carmel Mission Inn enhanced your stay.

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful and friendly staff.
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 1, 2024
Eric, it's great to know that you found our team members at Carmel Mission Inn both supportive and amicable. We appreciate your favorable feedback. Additional feedback is always welcome.

10/10 Excellent

Christine

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 2, 2024
Christine, it's fantastic to hear of your positive experience at Carmel Mission Inn. Your high rating is a tremendous encouragement for our team members!

10/10 Excellent

Sydney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We picked this place mostly because it was one of the only places I could cancel last minute just in case! We were so pleased with our rooms, the location, and amenities of our stay! Will definetly look into staying here again next time!
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 31, 2024
Sydney, thank you for sharing your wonderful experience at Carmel Mission Inn. We're delighted to learn that you appreciated your rooms, our prime location, and our amenity offerings. It's fantastic to know you'd consider us for your future stays! We can't wait to welcome you back next time!

10/10 Excellent

Danny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 31, 2024
Danny, it's fantastic to hear you had a positive stay at Carmel Mission Inn. Your concise review speaks volumes, and we are pleased you found everything to your liking. We hope to welcome you back soon!

6/10 Okay

Debra

Travelled with partner
Liked: Staff & service
A bit surprised by the quality given the massive price tag. The room was noisy and cold with no heat & the bed was uncomfortable. We were really disappointed in the room. The shining light was a lovely bartender who was very pleasant. Carmel is worth the stop but try staying elsewhere.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 31, 2024
Debra, we're sorry to hear that your experience didn't meet your expectations. We aim to provide a comfortable and peaceful atmosphere, and it's disappointing to know that wasn't the case during your stay. It's important that all aspects, including temperature control and the comfort of the bed, meet our usual high standards. We're pleased to hear positive feedback regarding our bartender. Your comments are valued and will be used to enhance the overall guest experience in the future.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 31, 2024
Thank you for sharing, Peter!At Carmel Mission Inn, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 Excellent

Kristine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing area for our first time in Carmel. Perfect and convenient location to explore between Monterey, Santa Cruz and Big Sur. Close to airport and surrounded by supermarkets, gas stations and lots of eateries. Thank you for having us!
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 29, 2024
Kristine, we're thrilled to hear you enjoyed your first visit to Carmel and found the location of Carmel Mission Inn perfect for your exploration plans. We're delighted that our proximity to various amenities helped to make your stay more convenient. It's wonderful to know that you had a satisfying stay with us.

10/10 Excellent

Hillary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable stay option with great amenities. Comfortable room. Good dining options nearby. Close to Carmel and Monterey.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 28, 2024
Hillary, it is wonderful to hear that you found the Carmel Mission Inn to be a value-packed choice with a convenient location. It sounds like our nearby dining options and comfortable accommodations added positively to your stay. Thank you for your feedback.

8/10 Good

Jeannie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 26, 2024
Jeannie, we're thrilled to hear that your stay at Carmel Mission Inn was enjoyable. It's wonderful that you appreciated your experience with us. Your additional feedback is greatly welcomed. We’re looking forward to welcoming you back in the near future.

4/10 Poor

Samantha

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We really liked the room we booked with the balcony. Unfortunately we had a terrible sulfur smell coming out of the bathroom and it was leaking into our room. It was overwhelming and we had to end up switching rooms. We were treated as if we were the problem and felt disrespected, the room they switched us to had no balcony. They originally didn’t apologize or inform us we were getting downgraded to a different room with no balcony. We had to ask for some kind of compensation or refund of cheaper rate which they couldn’t provide since we booked through Expedia. Overall it was a nice hotel, front desk staff wasn’t very educated or friendly. The restaurant staff was very pleasant. We liked the breakfast menu and specialty coffees. May give it one more try in the future.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 25, 2024
Samantha, it's concerning to learn about your experience. We apologize for the issues related to your room facilities. We strive to provide superior accommodations for all guests and regret any misunderstanding that occurred during the room change process. We're seeking to address training needs to enhance our guest dealings at the front desk. It's nice to hear, though, that you found our culinary team members and breakfast offerings enjoyable. Being given another chance to host you in the future will give us the opportunity to deliver a far superior experience.

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Experience over all great!
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 25, 2024
Christina, we're thrilled to hear that your experience at Carmel Mission Inn was great! We're passionate about providing exceptional experiences, and it's wonderful to know we met your expectations. Thank you for the perfect rating! We look forward to welcoming you back in the future for yet another magnificent stay!

8/10 Good

Vera

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Thanks for the 4/5 rating, Vera!We're thrilled you enjoyed your time at Carmel Mission Inn so much! We look forward to sharing an even better experience with you soon.

8/10 Good

Esther

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 24, 2024
Thank you for the 4/5 rating, Esther!We are excited to see that you had an enjoyable experience at Carmel Mission Inn. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!