Outdoor pool, pool umbrellas, sun loungers
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Reviews of Club Karey

3 out of 5
Club Karey
Calle O, Reparto Kawama, Varadero, Varadero

Reviews

4.0
Rating 10 - Excellent. 1 out of 29 reviews" "
Rating 8 - Good. 3 out of 29 reviews" "
Rating 6 - Okay. 6 out of 29 reviews" "
Rating 4 - Poor. 3 out of 29 reviews" "
Rating 2 - Terrible. 16 out of 29 reviews" "

5.0/10

Cleanliness

5.4/10

Staff & service

5.4/10

Amenities

4.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nb We did NOT stay at Club Karey. They had stopped doing all-inclusive so sent us to Club Tropical closer to town. All responses apply to Club Tropical not Club Karey.
Stayed 5 nights in Jul 2019

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Property conditions & facilities
The day I arrived I was told that I need it true print the boucher. They asked me $100 deposit and go to the next town to have it printed in order to do that I had to take a taxi in a taxi back close the fees off having the boucher print it. I told him I had already paid and I did not have any money on me so they surrender my passport Anto I printed the boucher. Even though I had a screenshot of my reservation in confirmation they have me going next town to print it. I told the lady that the reason I use Expedia was to paid ahead and not having to worry about anyting when I once I got to the hotel but instead of enjoying my vacation I have to go around looking for a place to print something that they already had. I honestly do not understand how Expedia list a property like this I am very, very disappointed.
Stayed 3 nights in Feb 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
It was a very sad, dilapidated group of buildings, mess and construction with a handful of guests. it’s like they are desperate to keep a dead place alive, there was entertainment and only 4 people there. dinner was extremely depressing, and that’s not to mention the food :-( I think they didn’t bother opening for lunch because we went by a few times and it was still closed. Limited drinks. bars open and close with no rhyme or reason. when we Arrived they wanted us to get a taxi somewhere to print the confirmation and then pay a huge deposit (even though we could show confirmation showing our payment)- apparently they don’t have internet and someone hadn’t included our booking. We had no money left so they took our passports in the end and we had to follow up the next day to get them back even though this was not our fault or problem. All in all a Very sad place to go.
Stayed 1 night in Jan 2019

8/10 Good

Mark

Liked: Cleanliness, property conditions & facilities, room comfort
Good Value Varadero
Overall a good value hotel in Varadero. We stayed in the far west end of the property near the pay-as-you-go Punta Blanca bar. A long walk to the dining hall for anyone very old or infirm but the bellboy has a large cart for shuttle service & luggage. Check-in is a problem if without a printed copy of your booking confirmation. There is no wifi anywhere to send it. Can’t book in only with it on your mobile screen. The front desk woman is lovely & helpful but the check-in system made this lack of a printed booking my problem to solve. Food is good enough. I’ll stay there again.
Stayed 1 night in Dec 2018

2/10 Terrible

Verified traveller

Disliked: Staff & service
Very traumatic check in, my reservation was not at the hotel suppously. After they made me wait at the sun for about 3 hours( because I was not allow to stay at the lobby) the comercial manager came out and told me they were not getting the emails with the reservations and she really sorry but the only way to let me check in was to pay out of pocket. My brother had spend over 3 hours with orbitz at the phone to solve the problem. Food was ok but not many options. The only was at night was at the lobby but no beers. Next time I will spend more money but definitely I will not stay at a place like this hotel
Stayed 4 nights in Dec 2018

2/10 Terrible

Verified traveller

Disliked: Amenities, property conditions & facilities
This place is pretty much a dump. It was a mistake. I would be really worried about the hygiene of the kitchen. Definitely not worth the money you save.
Stayed 1 night in Jan 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

2/10 Terrible

Irina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A place of horror
I’ve been to Cuba a dozen times and I’m not a picky person, but this was the worst place in Cuba, if not the planet. There was garbage all over the grass on the grounds, the beach had glass everywhere, only 4 beach umbrellas and 5 broken chairs. The room smelled like mold and there was no hot water during our whole stay. The buffet was horrible, the “eggs” had shells in them, dead flies and cockroaches in the pasta, no cappuccinos, cola was always warm, we ate only bread. Upon check in, they demanded a printout of our reservation, which we had on our phones and would not check us in until we gave them printouts of it. There is no WiFi on the resort and no computer so we spent 4 hours trying to find a printer in Varadero... many other guests had the same problem. The walkways had potholes with stagnant water in them, cigarette butts every inch of the resort, the tables haven’t been wiped in weeks, a girl about 10 years old worked the bar, they didn’t want to give you more fries at the snack bar, if you already had some- even though the fries were the only edible thing on the resort. Bed bugs in the beds, the room smelled horrible... This is where vacations go to die... please... stay somewhere else , please!!! I wouldn’t go back if I was payed to...
Stayed 1 night in Dec 2018

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The pool and the sport area looked clean to me. The room was a bit defreshed, but really.. the main point is the restaurant and drinks. I would have apprecaited a better/refreshed inside for the cafeteria, but most of all, an All inclusive may include choices of drinks other than a fake pina colada and a cola. No juices, no coco, no chance to consume any local product in any of the bars or restaurant. The wine is an old acid grape juice while the beer is not really a reference neither. Only after 10 pm, the bar provides tins of beer that are really great. Restaurants.. other than the pool area, with such a location, an outside cafeteria would be an amazing deal for breakfast/diner rather that half filled room dark in the need of re paint with some light.. . That said, the waiters and receptionists were really nice and smily, ready to arrange any situation. With a little bit of progress in restaurants/drinks.. This hotel would have a great potential.
Stayed 3 nights in Dec 2018

6/10 Okay

ROGER

Liked: Staff & service
Excellent people work over there
Workers are excellent. All of them try to make you feel good, I would like to greet especially Lazaro and Mandy. Although the place lacked some supplies the manager was always trying to solve problems. In my opinion, the most important issue was the swimming pool which was not really clear. If they solve the lacking of some basic products, Klub Karey should deserve a better qualification.
Stayed 2 nights in Jul 2018

4/10 Poor

Klaus

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
eine übernachtung mit schlechten erfahrungen
check in - man wollte die buchungsbestätigung in papierform haben. wenn man unterwegs auf cuba bucht, kann man kaum was drucken. nach einer weile ging es dann. zimmer grundsätzlich in ordnung. kein warmes wasse3r, tv funktionierte nicht. toilettenpaper nicht vorhanden, nur ein handtuch, zimmer nicht sauber, essen nicht abwechslungsreich. wir hatten zum glück nur für eine nacht gebucht. für einen längeren aufenthalt wäre diese unterkunft nicht empfehlenswert.
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
El personal muy bueno amable pero las abitaciones están muy mal falta de limpieza y no ahí agua caliente la tele no funciona
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Club Karey hat sich in den letzten zwei Jahren verbessert. Essen ist gut, das Hotel wird von vielen russischen Gästen besucht.
Stayed 2 nights in Dec 2019

2/10 Terrible

cristian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
El peor hotel del planeta
Un desastre en general, se esfuerzan para ser el peor hotel
Stayed 4 nights in Dec 2019

2/10 Terrible

Franziska

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ikke overnatte der!
Det kalles ikke for hotell, alle casa particular vi har bodd i på Cuba er mye finere. Rommet var skitten, ting ødelagt, sjefen uhøflig, romdøren kunne ikke låses engang! På naborommet lekket klimaanlegget det var en liten innsjø under senga. Vi reiste videre samme dagen, pengene fikk vi ikke tilbake!
Skapet, liksom... bruk av safen koster ekstra
Stayed 3 nights in Dec 2019

8/10 Good

Anna Clelia

Travelled with group
Liked: Staff & service
Stayed 7 nights in Nov 2019

2/10 Terrible

Yanko

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel de mala muerte
No sirve para nada ese hotel porque es un robo y una falta de desconsideración hacia el mismo ciudadano, y también tienen muy mala atención al cliente completamente
Stayed 1 night in Feb 2019

2/10 Terrible

Patricia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un vrai cauchemar, horreur
Personnel pas aimable, j’ai été séparé de mes enfants, pas d’eau chaude, pas de bouteille d’eau, pas d’internet dans tout l’établissement y compris dans Le hall, pas d’animation ou si peu, chambres très sales, salle bain rouillée, sol et vitres très sales, matelas très mauvais, fenêtre bloquée car tenue avec des clous, porte ajourée voire cassée, tout est très vieux, TV ne fonctionne pas, nourriture médiocre et insuffisante, éloigné de tout, l’établissement se compose de plusieurs blocs de chambres étalés sur 2 km, pas de navette vers la ville, éloigné de tout, nous avons été très déçus a éviter
Stayed 3 nights in Mar 2019

4/10 Poor

Verified traveller

Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The most horrible experience in Cuba for me and my boyfriend. First night we got the worst room because the hotel was completely full. The room was filty. Construction on building, felt unsafe, couldn’t take a shower, just filty everywhere. I still can’t believe I was sleeping there. We asked to change the room next day and the new room was little better but still AC didn’t work, and there were so many bugs in the toilet that I was using the toilet at the pool(still dirty there). The worst part was when our room key didn’t work on the last day. The entire staff was so slow that we were waiting for more than 1 hour to get inside the room. Besides that, the service at the buffet was horrible. Didn’t know what to eat, didn’t trust utensils, funny how they were putting out dirty plates. Everything was so disgusting and we never want to go back to this place even if it’s free.
Stayed 2 nights in Feb 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Feb 2019

2/10 Terrible

Verified traveller

Liked: Staff & service
No habia pan comida poca pesima y a por seleccionsr no habia frutas era increible.
Stayed 2 nights in Dec 2018

8/10 Good

Lurow

Liked: Cleanliness, room comfort
L'hotel est situé un peu en retrait des activités. C'est donc un bon cadre pour se reposer et profiter de la plage. Les chambres sont spacieuses et le personnel chargé de les entretenir les maintien dans un bon état. Le gros point négatif concerne la restauration et le personnel chargé de l'accueil sans oublié le fait qu'on est dans un environnement surveillé jour et nuit (on se sent un peu en prison). Compte tenu de la température la nourriture tourne assez vite mais le personnel la maintien et la ressert au besoin toute la journée. A l'accueil suivant la personne, on refuse de te servir en te revoyant vers le chef ou on t'accompagne mais après une demie journée ou plus d'attente. Je ne recommanderai pas particulièrement cet endroit pour les jeunes car il n'y a aucune activité sur place le déplacement vers le centre ville coûte entre 5 et 10 CUC. A vous de voir.
Stayed 4 nights in Jan 2019

6/10 Okay

Omar

Liked: Cleanliness
No esperar mucho...
Pasamos un fin de semana muy buen tiempo. La parte de la playa no es la mejor de Varadero. La instalación está siendo reparada después del huracán que pasó en 2018. Sin embargo las terminaciones no son buenas a pesar de ser una instalación robusta. La comida regular, aunque no somos exigentes en ese sentido, bien elaborada pero muy pobre y con poca variedad de oferta. El trato es bueno.
Stayed 1 night in Jan 2019

2/10 Terrible

Christine

Disliked: Property conditions & facilities, room comfort
Non à cet hôtel
Pas d’eau chaude, pas de frigo dans la chambre, pas de bouteille d’eau de fourni j’ai dû acheter moi même.... buffet très ordinaire et peu varié.. resto à la carte c’était froid.. pas de surveillance à la piscine nis à la plage et j’en passe
Stayed 7 nights in Jan 2019

2/10 Terrible

Carlo

Disliked: Staff & service, property conditions & facilities, room comfort
Komplett heruntergekommen, sehr schlechtes Essen, insgesamt absolut nicht zu empfehlen
Stayed 5 nights in Dec 2018

2/10 Terrible

Verified traveller

Stayed 1 night in Nov 2018

6/10 Okay

Jose, honduras

Liked: Staff & service
es un poco molesto el que estaban remodelando en cabañas contiguas,la persona de la recepcion muy amable, en general bien,la piscina un poco sucia,en uno de estos dias estaban en el proceso de limpieza
Stayed 2 nights in Aug 2018