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Reviews of Il Capri Hotel

5 out of 5
Il Capri Hotel
Via Roma, 71, Capri, Città Metropolitana di Napoli

Reviews

8.8

Excellent

Rating 10 - Excellent. 19 out of 29 reviews" "
Rating 8 - Good. 5 out of 29 reviews" "
Rating 6 - Okay. 3 out of 29 reviews" "
Rating 4 - Poor. 1 out of 29 reviews" "
Rating 2 - Terrible. 1 out of 29 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Elena

Liked: Staff & service, property conditions & facilities
It is very nice hitel but much overpriced. Stuff is very nice, room is very beautiful, but breakfast very ordinary . No lift . But main thing- the feeling wa that they wanted more and more money from you. Even slippers put into your room were @150?Euros, Body notation - only for sale. But prices were not attached - so you do nit know how much it will be charged. Very noisy outside- so many tourists passing under your window.
Stayed 2 nights in May 2024

4/10 Poor

Collin

Worst bed I ever slept on in a 5 star hotel
Stayed 1 night in May 2024
Response from Il Capri Hotel on May 23, 2024
Dear Collin,Thank you for sharing your opinion with us.We are sorry to hear that because every single element of the hotel has been chosen with passion and attention to details. In this case, the mattress "Hypnos" is a luxurious mattress made with natural and sustainable filling.We are always pleased to upgrade our guests when we have the chance, just like we did with you and we hope that you enjoyed the upgrade from a Small to a Medium with sea views and a balcony.All the best.

10/10 Excellent

sumeet

Travelled with partner
Liked: Property conditions & facilities
We loved the boutique property. The staff was very nice to upgrade us to a larger room without asking. The location was very convenient for dining and shopping.
Stayed 2 nights in May 2024
Response from Il Capri Hotel on May 7, 2024
Dear Sumeet,Thank you very much for your beautiful words!We are very glad to hear that you loved the Hotel and the staff.Hope to see you soon!All the best

6/10 Okay

jihad, Gainesville

Stayed 1 night in Oct 2023
Response from Il Capri Hotel on Nov 9, 2023
Thank you Mr. Jihad.Hope to see you next time.

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Il Capri Hotel was truly exceptional. The staff's incredible friendliness and attention to detail made me feel incredibly welcome and valued throughout my visit. The rooms were nothing short of luxurious, with elegant decor, comfortable beds, and stunning views. The hotel's amenities, including the restaurants, added to the overall experience. Its convenient location made it easy to explore the surrounding area. Il Capri Hotel offers a remarkable blend of hospitality and comfort, making it a top recommendation for a memorable stay.
Stayed 2 nights in Sep 2023
Response from Il Capri Hotel on Sep 29, 2023
Grazie mille Brandon!Thanks for your beautiful words. We are so happy that you enjoyed our Hotel and staff.Hope to see you soon!

10/10 Excellent

Arnold, Hamilton

Travelled with group
Very friendly
Stayed 1 night in Sep 2023
Response from Il Capri Hotel on Sep 19, 2023
Thank you so much Arnold for your kind feedback.Hope to see you soon!

10/10 Excellent

Terry, Charleroi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The IL CAPRI Hotel is a gem on the island of Capri. Although not inexpensive, it is actually a value in comparison with many other hotels on the island. The property is an easy walk (even with luggage) from the cable car that brings you up from the port. The rooms have very nice views and comfortable beds. The bathrooms are large by European standards, The staff is the real gem. They are friendly, attentive and go beyond expectations (shout out to Michele). The included breakfasts were good and the service great. They had good suggestions for other restaurants for us and even looked them up on their own phones to give directions. We thoroughly enjoyed our stay there and heartily recommend this hotel.
Stayed 3 nights in Aug 2023
Response from Il Capri Hotel on Sep 14, 2023
Dear Terry,Thank you so much for your beautiful words! We are so glad you enjoyed the stay, the Hotel and our staff.We hope to see soon :)

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and the hotel was very clean and in an amazing location. I highly recommend!
Stayed 1 night in Aug 2023
Response from Il Capri Hotel on Sep 10, 2023
Thank you very much Michael!Hope to see you soon!

10/10 Excellent

Perrin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic, gorgeous, pink!
Il Capri Hotel was fantastic. The style is amazing and we felt like we were staying in a Wes Anderson movie. Perfect location, great view (the pool!!!), nice staff. Only annoyance was that every surface and hook in the bedroom is covered in products for sale. They really push the hotel merch. Definitely recommend this place and wish we had more time there.
Stayed 1 night in Jun 2023
Response from Il Capri Hotel on Sep 19, 2023
Dear Mr. Perrin,Thank you so much for your beautiful words and pictures!Hope to see you next time.

10/10 Excellent

Branden

Liked: Cleanliness, staff & service, property conditions & facilities
Team is the best
Stayed 4 nights in Jul 2023
Response from Il Capri Hotel on Aug 6, 2023
Hello Mr. Branden!Thank you so much for your kind feedback.Can't wait to see you again!

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location is perfect Staff amazing and helpful
Stayed 4 nights in Jul 2023
Response from Il Capri Hotel on Sep 14, 2023
Thank you very much Kelly!Hope to see you soon!

2/10 Terrible

franco

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Should be a 2 star not a 5.
Stayed 3 nights in Jul 2023

6/10 Okay

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
The property says it is "5 Star" hotel; no way or at least not under the conventional rating system. The positives: 1. good location. 2. fantastic staff; front desk is about the best I have experienced in Europe! 3. nice breakfast and restaurant space. 4. excellent air conditioning system. 5. Good size bathroom with nice showers, although the quality of the tiling installation was mixed. 6. Nice hotel lounge and bar service. The negatives: 1. the bed is the worst I have ever slept on at any hotel in the world and it is supposedly one year old mattress. 2. The carpet in the bedroom is not carpet, but a material that hurt my feet to stand on, so I looked for complimentary slippers that most good hotels provide guests; however, this hotel did not offer them, but had them for sale at €150,00. 3. No mini bar. 4. Did not have an in room safe, but it was installed in my room after I complained about it. 5. I wanted to speak with the owner of the property, who was at the property, about the marketing description of the hotel, but he refused to meet with me. 6. My room was very noisy from people on the roof bar or transiting through the hallway, which was annoying as they walked past my room in the wee hours of the morning... 7. There is no in room television. I have never experienced any 2 star hotel that did not provide an in-room TV. 8. The closet and drawers are too small. I do NOT recommend; but I hope to meet the staff at other hotels in Capri in 2024.
Stayed 4 nights in Jul 2023

10/10 Excellent

rafael

Stayed 3 nights in Jun 2023
Response from Reception Team on Jun 26, 2023
Dear Rafael,Thank you so much for your feedback!Hope to see you again!Il Capri Hotel

8/10 Good

Angelo

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in Oct 2023
Response from Il Capri Hotel on Oct 20, 2023
Gentile Angelo,Grazie per il Suo feedback.Speriamo di rivederLa presto.Cordiali saluti

10/10 Excellent

Mau

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing
Stayed 3 nights in Oct 2023
Response from Il Capri Hotel on Oct 12, 2023
Dear Mau,Thank you so much for your kind feedback!We are very glad you enjoyed the Hotel.Hope tp see you soon :)

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel incrível
Stayed 1 night in Oct 2023
Response from Il Capri Hotel on Oct 6, 2023
Hello :)Thank you so much for your feedback!

6/10 Okay

draga

Liked: Cleanliness
Disliked: Property conditions & facilities
Hotel nella media , buona posizione ma camere piccole e non sempre luminose e con vista. Noi ci aspettavamo una camera standard ma non aveva niente a che fare con la foto sul sito. Abbiamo fato uno upgrade di €250 a notte per evitare di guardare una parete con la machina dell’aria condizionata a Capri Camere poco attrezzate, no frigo ne acqua fresca. La colazione solo su menu’ poco assortito e poco Sud
Stayed 2 nights in Jul 2023

10/10 Excellent

Alice

Stayed 2 nights in Jul 2023
Response from Reception Team on Jul 25, 2023
Dear Alice,Thank you very much for your feedback!Hope to welcome you next time!

10/10 Excellent

Laura

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Il Capri Hotel on Jul 10, 2023
Dear Laura,Thank you so much for your feedback!Hope to see you soon!

10/10 Excellent

Andrea, Milano

Stayed 3 nights in Jun 2023

8/10 Good

Torbjörn

Stayed 2 nights in Jun 2023
Response from Il Capri Hotel on Jul 10, 2023
Dear Torbjorn,Thank you so much for your feedback!Hope to see you again!

10/10 Excellent

Jorge Elias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
De los mejores hoteles que eh comprado
Stayed 2 nights in Jun 2023
Response from Reception Team on Jun 26, 2023
Dear Jorge, Thank you so much for your beautiful words.We hope to see you again next time!Il Capri Hotel

8/10 Good

Thiago

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Faltam ao quarto amenidades necessárias a um hotel desse nível (cofre, frigobar, armários).
Stayed 4 nights in May 2023

10/10 Excellent

Javier Enrique

Stayed 2 nights in May 2023
Response from Reception Team on May 21, 2023
Dear Javier Enrique,Thank you so much for your feedbeck!We hope to see you again here at Il Capri Hotel!

10/10 Excellent

Guillaume

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour dans un excellent hôtel
Un hôtel récemment rénové dans le cœur de Capri. Hôtel très propre et restaurant incluant le petit déjeuner de très bon niveau. La vue des chambres sur la baie est magnifique
Stayed 1 night in May 2023
Response from Reception Team on May 21, 2023
Dear Guillame,Many thanks for your beautiful words.We are really happy you enjoyed our resturant Vesuvio and the Hotel.We hope to welcome you again at Il Capri Hotel!

10/10 Excellent

Clélia

Stayed 2 nights in Apr 2023
Response from Reception Team on May 21, 2023
Dear Clélia,Thank you so much for your feedback!We hope to see you again soon.