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Reviews of TRS Cap Cana Waterfront & Marina Hotel - Adults Only - All Inclusive

5 out of 5
TRS Cap Cana Waterfront & Marina Hotel - Adults Only - All Inclusive
Boulevard Fishing Lodge, Cap Cana, Punta Cana

Reviews

8.4

Very good

Rating 10 - Excellent. 591 out of 1006 reviews" "
Rating 8 - Good. 177 out of 1006 reviews" "
Rating 6 - Okay. 117 out of 1006 reviews" "
Rating 4 - Poor. 48 out of 1006 reviews" "
Rating 2 - Terrible. 73 out of 1006 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Louis Carmen Codianna

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The place is nice, mostly clean but the main pool bar is under a walkway bridge with screaming loud music. The food is completely tasteless and the breakfast is terrible. No effort put into it. The coffee bar has unhappy people running it. The bar tenders are nice. We go to the DR often and I had high hopes because of the location.If they fix the food I would consider going back.
Stayed 4 nights in May 2024
Response from TRS CAP CANA on May 25, 2024
Dear Guest.Thank you for sharing your experience at TRS Cap Cana Waterfront & Marina Hotel to contribute to the constant improvement of our service.We sincerely regret that we did not live up to your expectations on this occasion.We hope you had an excellent trip back home. We apologize for any inconvenience you encountered during your recent trip. In this regard, let me assure you that we will address all of your comments with the departments involved in order to improve our services and the overall experience of our guests.We hope you will give us the opportunity to welcome you back to TRS Cap Cana Waterfront & Marina Hotel.Best regards,

10/10 Excellent

Mavis Bailey, Melanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredible. From the moment of arrival, we were treated like royalty. Our butler Oscar was incredibly attentive and pool bartender Edwin made us laugh & feel very special. Activities director Ninja always brought the smiles. The poolside grill cook (we didn't get his name) was not only an excellent cook but took care of us in many ways. We had a spectacular vacation and definitely plain on returning!
Stayed 5 nights in May 2024
Response from TRS CAP CANA on May 25, 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation.We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit.Cordially.

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at TRS Cap Cana - they really made us feel like family! Highly recommend a stay here. (And if you do go, please ask for Carlos; he's the best! And Natalie and Juan Luis were incredible). We did not want to leave!
Stayed 4 nights in May 2024
Response from TRS CAP CANA on May 22, 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation.We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit.Cordially.

10/10 Excellent

Rafael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have a wonderful state at the property, everything was as we expected…. Thanks
Stayed 2 nights in May 2024
Response from TRS CAP CANA on May 22, 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation.We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit.Cordially.

6/10 Okay

Robert

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Some of the staff was rude they seem to seat white people on one side of the restaurant and everyone else on the other side I don’t understand what that was about.
Stayed 3 nights in May 2024
Response from TRS CAP CANA on May 22, 2024
Dear Guest.Thank you for sharing your experience at TRS Cap Cana Waterfront & Marina Hotel to contribute to the constant improvement of our service.We sincerely regret that we did not live up to your expectations on this occasion.We hope you had an excellent trip back home. We apologize for any inconvenience you encountered during your recent trip. In this regard, let me assure you that we will address all of your comments with the departments involved in order to improve our services and the overall experience of our guests.We hope you will give us the opportunity to welcome you back to TRS Cap Cana Waterfront & Marina Hotel.Best regards,

8/10 Good

Jarisel

Liked: Cleanliness, staff & service
Nice
Stayed 4 nights in May 2024
Response from TRS CAP CANA on May 22, 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation.We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit.Cordially.

10/10 Excellent

Ankit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, resort location was quiet.
Stayed 4 nights in May 2024
Response from TRS CAP CANA on May 22, 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation.We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit.Cordially.

10/10 Excellent

Jaiya

Liked: Cleanliness, staff & service, property conditions & facilities
Nice ass resort loved everything food could of definitely been better
Stayed 4 nights in May 2024
Response from TRS CAP CANA on May 18, 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation.We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit.Cordially.

8/10 Good

Adam

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Amazing resort, let down by some of the food. The two main highlights - the staff are incredible and having a butler was great, and the resort itself was amazing. The resort is quiet even when at capacity and you can always get a sun bed. Would highly recommend getting a swim up room, just amazing - such a lovely experience. Swimming pools were great, cleaned all the time and you have staff on hand all around to get drinks. All inclusive drinks were great but you have to keep asking for them. We had a bottle of cava delivered to the room everyday, sometimes two. We had drinks brought to us in the swimming pool by the room by staff, was great. Staff were great - shout out to Manuel, Venus, Sigfrido, Juan Luis and a few others. They couldn’t help more, but they do need better middle management to coordinate better. Kitchen staff in some restaurants were great, others poor. Food - steak, pasta and some breakfast bits are great. The breakfast buffet was not good, either over cooked and left out too long, or pastries left out day after day. There are two amazing restaurants a short walk away in town off the resort that are great but add cost. Cap Cana - the gated community it is situated in is safe, secure and feels nice. Beaches - the little one in the resort is nice, waters a bit green, did have dinner on it, the other one around the marina is amazing and quiet. Would say it is so close to being incredible with a few tweaks and better middle management.
Stayed 7 nights in May 2024
Response from TRS CAP CANA on May 22, 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation.We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit.Cordially.

2/10 Terrible

Victor, Philadelphia

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The food was didn’t taste good or didn’t have a good flavor
Stayed 2 nights in May 2024
Response from TRS CAP CANA on May 18, 2024
Dear Guest.Thank you for sharing your experience at TRS Cap Cana Waterfront & Marina Hotel to contribute to the constant improvement of our service.We sincerely regret that we did not live up to your expectations on this occasion.We hope you had an excellent trip back home. We apologize for any inconvenience you encountered during your recent trip. In this regard, let me assure you that we will address all of your comments with the departments involved in order to improve our services and the overall experience of our guests.We hope you will give us the opportunity to welcome you back to TRS Cap Cana Waterfront & Marina Hotel.Best regards,

8/10 Good

Jesus, Pickering

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Property; Excellent Staff and Services
Stayed 7 nights in Apr 2024
Response from TRS CAP C on May 15, 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation.We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit.Cordially.

6/10 Okay

Kira

Liked: Staff & service
Disliked: Cleanliness, amenities
My butler was amazing , the room ac was broken , the food was not good at any restaurant . The workers were amazing but property was just okay
Stayed 4 nights in May 2024
Response from TRS CAP CANA on May 15, 2024
Dear Guest.Thank you for sharing your experience at TRS Cap Cana Waterfront & Marina Hotel to contribute to the constant improvement of our service.We sincerely regret that we did not live up to your expectations on this occasion.We hope you had an excellent trip back home. We apologize for any inconvenience you encountered during your recent trip. In this regard, let me assure you that we will address all of your comments with the departments involved in order to improve our services and the overall experience of our guests.We hope you will give us the opportunity to welcome you back to TRS Cap Cana Waterfront & Marina Hotel.Best regards,

10/10 Excellent

Isaac James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome views and very peaceful!
Stayed 6 nights in Apr 2024
Response from TRS CAP CNA on May 15, 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation.We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit.Cordially.

8/10 Good

Kelly, Indianapolis

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice resort with great service. Limited places to eat. The marina had a bad smell that was a bit unpleasant.
Stayed 6 nights in Apr 2024
Response from TRS CAP CANA on May 12, 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation.We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit.Cordially.

10/10 Excellent

Sasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TRS was amazing in many ways! It’s a beautiful location on the marina, the property is clean, well-kept, modern, the room was very comfortable, the entertainment was fantastic, the food was delicious but I think the best of all were the employees and staff. They knew us by name, and always spoke to us as if they had known us for years. From the folks at the front desk, to the butler, to the housekeepers, chefs, waiters and waitresses, to the entertainers and bell services. We were very pleased with how we were treated and the level of care that we received. Everyday they went above and beyond to ensure we were well taken care of and satisfied. Would definitely come back and recommend to others.
Stayed 6 nights in Apr 2024
Response from TRS CAP CANA on May 12, 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation.We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit.Cordially.

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location of the resort, it felt private and quiet.
Stayed 4 nights in May 2024
Response from T on May 12, 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation.We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit.Cordially.

6/10 Okay

Allana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The food wasn’t up to standard.
Stayed 2 nights in May 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on May 9, 2024
Dear Guest.Thank you for sharing your experience at TRS Cap Cana Waterfront & Marina Hotel to contribute to the constant improvement of our service.We sincerely regret that we did not live up to your expectations on this occasion.We hope you had an excellent trip back home. We apologize for any inconvenience you encountered during your recent trip. In this regard, let me assure you that we will address all of your comments with the departments involved in order to improve our services and the overall experience of our guests.We hope you will give us the opportunity to welcome you back to TRS Cap Cana Waterfront & Marina Hotel. Best regards,

10/10 Excellent

sahira Altagracia henriquez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super good
Stayed 5 nights in Apr 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on May 9, 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.

8/10 Good

Awilda

Travelled with partner
Liked: Cleanliness
I didn’t like the beach. While asleep, someone came inside the room. I didn’t appreciate that at all! But, the service was amazing, the food was good.
Stayed 2 nights in May 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on May 9, 2024
Dear Guest.Thank you for sharing your experience at TRS Cap Cana Waterfront & Marina Hotel to contribute to the constant improvement of our service.We sincerely regret that we did not live up to your expectations on this occasion.We hope you had an excellent trip back home. We apologize for any inconvenience you encountered during your recent trip. In this regard, let me assure you that we will address all of your comments with the departments involved in order to improve our services and the overall experience of our guests.We hope you will give us the opportunity to welcome you back to TRS Cap Cana Waterfront & Marina Hotel. Best regards,

10/10 Excellent

Lina M Pujals

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on May 9, 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.

10/10 Excellent

Griffin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on May 9, 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.

10/10 Excellent

Megan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great small resort if it's what it is you are looking for, pools are amazing but beach is small. You do have option for one day pass to different TRS hotel that has great beach. Food and drinks are top for All Inclusive resort, staff is really friendly and they remember you during the stay, don't ignore you when they see you. Definitely worth the trip and stay, 5 stars
Stayed 7 nights in Apr 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on May 4, 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.

6/10 Okay

Hannah

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on May 9, 2024
Dear Guest.Thank you for sharing your experience at TRS Cap Cana Waterfront & Marina Hotel to contribute to the constant improvement of our service.We sincerely regret that we did not live up to your expectations on this occasion.We hope you had an excellent trip back home. We apologize for any inconvenience you encountered during your recent trip. In this regard, let me assure you that we will address all of your comments with the departments involved in order to improve our services and the overall experience of our guests.We hope you will give us the opportunity to welcome you back to TRS Cap Cana Waterfront & Marina Hotel. Best regards,

8/10 Good

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from TRS CAP CANA on May 25, 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation.We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit.Cordially.

10/10 Excellent

Tashima

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a really nice stay especially for couples
Stayed 4 nights in Mar 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on Apr 30, 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.

10/10 Excellent

Tracey, Kanata

Liked: Cleanliness
Stayed 14 nights in Apr 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on Apr 30, 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.

10/10 Excellent

Ingrid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t have any bad thing to say I went with family and we had a great time !
Stayed 2 nights in Apr 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on Apr 29, 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.

10/10 Excellent

Meaghan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing week at TRS Cap Cana, from beginning to end it was splendid. The property is very safe and the cleanliness is no joke. The staff are so kind and helpful, our butler Oscar was great with setting everything up for us and the food is very good. If you want a reset, this is the place.
Stayed 7 nights in Apr 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on Apr 29, 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall hotel was nice staff was excellent. Room service was excellent slow and at times didn’t even respond.
Stayed 4 nights in Apr 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on Apr 26, 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.

8/10 Good

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on Apr 29, 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.

8/10 Good

Rita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except the food was mediocre
Stayed 4 nights in Feb 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on Apr 25, 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.

10/10 Excellent

Joseph

Stayed 3 nights in Apr 2024
Response from TRS CAP CANA on May 12, 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation.We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit.Cordially.

6/10 Okay

Sonia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is beautiful and the property is clean but we expected better service from a resort that provides butler service. Upon arrival, check in was confusing and took much longer than anticipated, especially after checking in online, traveling most of the day, and arriving after check in time. Even though we met directly with our butler and reviewed what we would like to have in our mini bar daily, we felt like we had to beg to have it restocked. Robertico in the lobby bar was attentive, personable, and polite. The resort has a lot of potential but the inconsistencies are a big downside.
Stayed 6 nights in Apr 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on Apr 22, 2024
Dear Guest.Thank you for sharing your experience at TRS Cap Cana Waterfront & Marina Hotel to contribute to the constant improvement of our service.We sincerely regret that we did not live up to your expectations on this occasion.We hope you had an excellent trip back home. We apologize for any inconvenience you encountered during your recent trip. In this regard, let me assure you that we will address all of your comments with the departments involved in order to improve our services and the overall experience of our guests.We hope you will give us the opportunity to welcome you back to TRS Cap Cana Waterfront & Marina Hotel. Best regards,

6/10 Okay

Michelle

Travelled with partner
Liked: Staff & service, amenities
Nice average. Staff was very nice.
Stayed 3 nights in Apr 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on Apr 22, 2024
Dear Guest.Thank you for sharing your experience at TRS Cap Cana Waterfront & Marina Hotel to contribute to the constant improvement of our service.We sincerely regret that we did not live up to your expectations on this occasion.We hope you had an excellent trip back home. We apologize for any inconvenience you encountered during your recent trip. In this regard, let me assure you that we will address all of your comments with the departments involved in order to improve our services and the overall experience of our guests.We hope you will give us the opportunity to welcome you back to TRS Cap Cana Waterfront & Marina Hotel. Best regards,

8/10 Good

Dominique

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The property is very relaxing and quiet. Food offerings and menus are great and excellent but could use expansion and more options. The buttes service was amazing. Housekeeping and room service is spotty at best with many days lacking service. For a small boutique hotel, that was disappointing.
Stayed 8 nights in Apr 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on Apr 22, 2024
Dear Guest.Thank you for sharing your experience at TRS Cap Cana Waterfront & Marina Hotel to contribute to the constant improvement of our service.We sincerely regret that we did not live up to your expectations on this occasion.We hope you had an excellent trip back home. We apologize for any inconvenience you encountered during your recent trip. In this regard, let me assure you that we will address all of your comments with the departments involved in order to improve our services and the overall experience of our guests.We hope you will give us the opportunity to welcome you back to TRS Cap Cana Waterfront & Marina Hotel. Best regards,

10/10 Excellent

Abdiel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything about this place The food ,the rooms..10/10
Stayed 1 night in Apr 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on Apr 22, 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.

2/10 Terrible

Valarie, Bedford

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hi I arrived at the hotel 4/15/24 and it did not appear as it did online . There is major construction going on leading up to the hotel . The hotel is outdated and the room was I was given was moldy and dirty . There are flies in my room and I cannot enjoy the swim up because there is no screen every time I go on the patio flies get into the room because there is no patio screen. I asked if there was a screen for the patio and received no response . I am not comfortable staying at this hotel it’s dampening my first time experience in Punta Cana . I would like a full refund . Please avoid at all cost false advertisement. First it’s not a resort it’s a hotel and dirty one at that . During my stay the power was shut off for hours , the food is horrible . There are flies and bugs in the room . Please do not book here . The staff are writing good reviews that are not honest . Very disappointing , when it rains water will leak into your hotel room. It was so bad I ended my vacation early and flew back home .
Stayed 3 nights in Apr 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on Apr 23, 2024
Dear Guest.Thank you for sharing your experience at TRS Cap Cana Waterfront & Marina Hotel to contribute to the constant improvement of our service.We sincerely regret that we did not live up to your expectations on this occasion.We hope you had an excellent trip back home. We apologize for any inconvenience you encountered during your recent trip. In this regard, let me assure you that we will address all of your comments with the departments involved in order to improve our services and the overall experience of our guests.We hope you will give us the opportunity to welcome you back to TRS Cap Cana Waterfront & Marina Hotel. Best regards,

8/10 Good

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on May 9, 2024
Dear Guest.Thank you for sharing your experience at TRS Cap Cana Waterfront & Marina Hotel to contribute to the constant improvement of our service.We sincerely regret that we did not live up to your expectations on this occasion.We hope you had an excellent trip back home. We apologize for any inconvenience you encountered during your recent trip. In this regard, let me assure you that we will address all of your comments with the departments involved in order to improve our services and the overall experience of our guests.We hope you will give us the opportunity to welcome you back to TRS Cap Cana Waterfront & Marina Hotel. Best regards,

2/10 Terrible

Brianna

Stayed 5 nights in Apr 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on Apr 18, 2024
Dear Guest.Thank you for sharing your experience at TRS Cap Cana Waterfront & Marina Hotel to contribute to the constant improvement of our service.We sincerely regret that we did not live up to your expectations on this occasion.We hope you had an excellent trip back home. We apologize for any inconvenience you encountered during your recent trip. In this regard, let me assure you that we will address all of your comments with the departments involved in order to improve our services and the overall experience of our guests.We hope you will give us the opportunity to welcome you back to TRS Cap Cana Waterfront & Marina Hotel. Best regards,

8/10 Good

Sayda Briyite Garcia

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Only .. the beach no to close
Stayed 3 nights in Apr 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on Apr 19, 2024
Dear Guest.Thank you for sharing your experience at TRS Cap Cana Waterfront & Marina Hotel to contribute to the constant improvement of our service.We sincerely regret that we did not live up to your expectations on this occasion.We hope you had an excellent trip back home. We apologize for any inconvenience you encountered during your recent trip. In this regard, let me assure you that we will address all of your comments with the departments involved in order to improve our services and the overall experience of our guests.We hope you will give us the opportunity to welcome you back to TRS Cap Cana Waterfront & Marina Hotel. Best regards,

6/10 Okay

Shaletta

Liked: Cleanliness
The hot water in the shower only worked if the sink was left running. The mirrors, coffee pots had rust on them. The language barrier was annoying. The butler, Firedigo....didn't do anything except take us our room and bring us our shiw Tickets. The food was just ok. I wouldn't return to this property.
Stayed 3 nights in Apr 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on Apr 15, 2024
Dear Guest.Thank you for sharing your experience at TRS Cap Cana Waterfront & Marina Hotel to contribute to the constant improvement of our service.We sincerely regret that we did not live up to your expectations on this occasion.We hope you had an excellent trip back home. We apologize for any inconvenience you encountered during your recent trip. In this regard, let me assure you that we will address all of your comments with the departments involved in order to improve our services and the overall experience of our guests.We hope you will give us the opportunity to welcome you back to TRS Cap Cana Waterfront & Marina Hotel. Best regards,

10/10 Excellent

MIGDALIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was definitely a 5 star hotel I was very impressed with everything Will definitely be back
Stayed 4 nights in Apr 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on Apr 15, 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.

10/10 Excellent

Luis Raul Navedo

Stayed 5 nights in Apr 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on May 4, 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.

10/10 Excellent

Victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is perfect for couples looking for R&R. It’s quaint, clean m, not crowded, and has nice secluded areas. The beach is small, but clean and pleasant and the water is sublime! The infinity pool is excellent and the swim up room is a unique touch.
Stayed 6 nights in Apr 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on Apr 14, 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.

8/10 Good

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Great Butler Service By Aronni
Stayed 3 nights in Apr 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on Apr 15, 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.

10/10 Excellent

Sondra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again
Stayed 3 nights in Feb 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on Apr 12, 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.

10/10 Excellent

Shlawnda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room 3111 is right next to a not so clean area outside of the room. Which caused a lot of gnats to come into the room. There needs to be some sort of wall separating the area that was full of gathered seaweed.
Stayed 4 nights in Apr 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on Apr 12, 2024
Dear Shlawanda.Thank you for sharing your experience at TRS Cap Cana Waterfront & Marina Hotel to contribute to the constant improvement of our service.We sincerely regret that we did not live up to your expectations on this occasion.We hope you had an excellent trip back home. We apologize for any inconvenience you encountered during your recent trip. In this regard, let me assure you that we will address all of your comments with the departments involved in order to improve our services and the overall experience of our guests.We hope you will give us the opportunity to welcome you back to TRS Cap Cana Waterfront & Marina Hotel. Best regards,

10/10 Excellent

Ben

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun week off lots to do. Mr Charlie is the best !!
Stayed 5 nights in Apr 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on Apr 10, 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.

8/10 Good

Sashelle Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
The property is gorgeous. The outdoor furniture looks brand new. The grounds are always kept clean. I even saw men raking the the ocean for seaweed. I loved the swim up room. The water in all the pools was crystal clear. Our butler was Aroni and he was GREAT! We had a few hiccups along the way, but he was able to sort everything out quickly. Now on to the things that are in need of improvement. The young lady working in the coffee shop had the worst attitude of all the staff on the property. She was rude and our encounter with her was before we'd even seen our room, so imagine upon arriving being greeted by someone with such a nasty attitude? She does not need to be in customer service until she learns how to greet customers. Aroni addressed her and we chose not to use the coffee shop during the rest of our stay due to her rudeness. He manager needs to speak with her immediately. The man who works for the spa attempting to get people to sign up for spa services was entirely too aggressive. We told him several times that we had already booked our spa services and he continued to bother us, interrupt us while we were trying to enjoy ourselves, to keep asking us about the services we'd booked and who we booked it with. It was annoying to say the least. Even after he saw us IN the spa getting ready for our services, he still harassed us. The pool bar staff also needs more training on customer service. We were ignored so many times until again,
Stayed 4 nights in Apr 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on Apr 12, 2024
Dear Sashelle.Thank you for sharing your experience at TRS Cap Cana Waterfront & Marina Hotel to contribute to the constant improvement of our service.We sincerely regret that we did not live up to your expectations on this occasion.We hope you had an excellent trip back home. We apologize for any inconvenience you encountered during your recent trip. In this regard, let me assure you that we will address all of your comments with the departments involved in order to improve our services and the overall experience of our guests.We hope you will give us the opportunity to welcome you back to TRS Cap Cana Waterfront & Marina Hotel. Best regards,

10/10 Excellent

Ramon Adorno

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ambiente de tranquilidad
Stayed 5 nights in Apr 2024
Response from TRS Cap Cana Waterfront & Marina Hotel on Apr 9, 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.