All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Supposed to be 4 star luxury, but many things are well used and in poor cosmetic or working condition. It was still ok, and price was good. But wasn’t as nice as I was expecting.
Haibin
Stayed 2 nights in Apr 2024
10/10 Excellent
Suzette
Travelled with group
Apr 14, 2024
Liked: Property conditions & facilities
Great place to stay.
Suzette
Stayed 2 nights in Apr 2024
8/10 Good
Kaylee
Apr 13, 2024
Our bathtub had a stain in it at check in. Cleaning was called right away. Handled very well by manager.
Hello Kimberley,Thank you for sharing your recent stay with us here at The Solara Resort. We are thrilled tohear that you enjoyed your stay and I am delighted to learn that we were able to leave a positive and lasting impression. We sincerely thank you for the 5 star rating!We hope to see you again when your travels bring you back to the area. Have a lovely year ahead!Kind Regards,IvyDual Property Guest Services Supervisor
Hello Bianca, Thank you for sharing your recent stay with us here at The Solara Resort. We are thrilled to hear that you enjoyed your stay and I am delighted to learn that we were able to leave a positive and lasting impression. We will surely pass this on to our team. We hope to see you again when your travels bring you back to the area. Have a lovely year ahead!Kind Regards,IvyDual Property Guest Services Supervisor
6/10 Okay
chelsea
Travelled with family
Apr 7, 2024
Liked: Cleanliness, staff & service
Nice rooms. Very loud stomping from above. Loud crowded pool and hot tub area.
chelsea
Stayed 3 nights in Apr 2024
8/10 Good
Eugene
Apr 7, 2024
Liked: Cleanliness
Eugene
Stayed 3 nights in Apr 2024
Response from Ivy on Apr 11, 2024
Hello Phoenix,We appreciate your 4 star rating with our resort. We are glad you enjoyed your stay with us and hope to see you again next time and have a great year ahead!Kind Regards,IvyDual Property Guest Services Supervisor
Hello Peter, Thank you very much for taking the time to complete a guest survey. I am delighted to learnthat we were able to leave a positive and lasting impression on you during your stay with us.We sincerely appreciate the 5 star rating!Kind Regards,IvyDual Property Guest Services Supervisor
Room was spacious and had a nice layout. Balcony was a nice size too. Kitchen and bathroom nicely stocked with all the needed supplies. Great location and access a bonus.
Laurel
Stayed 4 nights in Apr 2024
Response from Ivy on Apr 11, 2024
Hello Laurel,We appreciate your outstanding review of our resort. We are glad you enjoyed our location and comfortable rooms. Thank you for making us your home away from home here in the Canadian Rockies, hope to see you again next time and have a great year ahead!Kind Regards,IvyDual Property Guest Services Supervisor
Hotel was beautiful. The suite was very spacious with a great kitchenette.
Jill
Stayed 2 nights in Apr 2024
Response from Ivy on Apr 11, 2024
Hello Jill, We appreciate your outstanding review of our resort. We are glad you enjoyed our suites. Thank you for making us your home away from home here in the Canadian Rockies, hope to see you again next time and have a great year ahead!Kind Regards,IvyDual Property Guest Services Supervisor
Hello Catherine, Thank you very much for taking the time to complete a guest survey. I am delighted to learnthat we were able to leave a positive and lasting impression on you during your stay with us.We sincerely appreciate the 5 star rating!Kind Regards,IvyDual Property Guest Services Supervisor
8/10 Good
iryna
Travelled with family, Travelled with family and small children
Fabulous apartment, about 15 minutes walk from the centre of Canmore. Spacious living area, a well equipped kitchen and very comfortable beds. Also had washer and dryer. We didn't have a mountain view but since we were out and about all day, this didn't matter too much! The Stay Well initiative which allows free use of snow shoes and fat wheel bikes (and more) is a brilliant idea. Enormous hot tub was great after a day in the mountains but the pool is small and often busy.
Would definitely stay again!
Hello Emily, We appreciate your outstanding rating of our resort. Thank you for making us your home away from home here in the Canadian Rockies, hope to see you again next time and have a great year ahead!Kind Regards,IvyDual Property Guest Services Supervisor
The property wasn’t as advertised. There wasn’t queen bed as advertised there was two queen beds pushed together. They wanted to charge a $500 pet fee at the start when we asked in advanced for a pet friendly room and there wasn’t any available when they said there was when I booked it. The parking lot was underground and was very dirty espically because in order to access the swimming pool and other amenities you had to go through the underground parking lot to the swimming pool.
The swimming pool bathrooms where very dirty
The room was also dirty as the carpet hasn’t looked like it hasn’t been cleaned and there where stains everywhere
Appliances such as the hair blower was not working
Also the internet and TV was constantly down
There was significant amount of noises in the morning
But I do have to commend the staff they where rockstars and I want to know this reflection on this review has zero reflection on the staff working there they where awesome
Alexander
Stayed 2 nights in Mar 2024
10/10 Excellent
Madonna
Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner, Travelled with group
This was not the first time we stayed here. We love it and we always book here. You bring your own food, no one bothers you, easy access to all facilities and a bonus of being pet friendly
Madonna
Stayed 2 nights in Mar 2024
Response from Ivy on Apr 11, 2024
Hello Madonna, Thank you very much for taking the time to complete a guest review. I am delighted to learnthat we were able to leave a positive and lasting impression on you during your stay with us.We sincerely appreciate the 5 star rating and we are very thankful that you came back and loving it. Hope to see you again next time you plan to come back in the area. Kind Regards,IvyDual Property Guest Services Supervisor
The shower water was warm with intermittent cold, so that wasn’t great.
Katherine
Stayed 2 nights in Mar 2024
6/10 Okay
Aaron
Travelled with family
Mar 28, 2024
Liked: Staff & service
The resort is in a very convenient location and is walking distance to dining and shopping. The views from our balcony were nice. The unit we stayed in had a broken dishwasher handle and the fridge alarm kept going off for some strange reason.
We stayed for 3 nights in the chinook building and it was an infuriating experience. We were on the main floor facing reception and were woken up by cleaners using loud vacuums, garbage trucks, delivery trucks etc all before 7am!!!! They give you a number to call 24hrs for front desk but no one actually picks it up and when I went over to ask what the terrible noise was that woke up my family for 2 nights in a row, the lady said she didn’t know because the condo board hires out trades and “they like to do things early”
The pool was tiny for the complex and so crowded we couldn’t get in.
I wouldn’t stay again, I didn’t sleep for 3 nights and didn’t get any help from the staff
Run down - couch was peeling, blinds didn’t work, no hot water, unclear rules around pool and relax zone, poor check in and check out times, bad lighting in room, broken lamp
Love the beautiful one bedroom suites and the amazing bathrooms. Hot tub is nice. Price is great for the space and nice rooms you get. Beds are a bit too soft for my back.
Cheryl
Stayed 1 night in Jan 2024
10/10 Excellent
Rita
Travelled with family and small children, Business traveller
I like staying at this resort when I frequent Canmore. I did notice though on my recent stay that there was garbage and linen in the hallway during my stay. It stayed there all night and I had to step over it to get to the elevator. I would consider this a fire hazard as it's blocking the hallway. I mentioned this to the front desk when I checked out. Other than that, it was a comfortable stay. I like the underground parking. Don't have to worry about ice and snow.