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Staff was great, restaurant was awesome. Parking was a little confusing but we figured it out. Our room got upgraded cause the one that was booked wasn't completed from construction. Booked the hotel for the pool for the kids and got there was told its closed, wish it was mentioned online or with the confirmation email. Price reduction would have been nice but the upgrade of the room was appreciated.
Fantastic spot! Check in was smooth and easy. I forgot to grab the lady’s name but she was very good and friendly.
Great amenities in the suite. Parking was convenient. Nothing negative to say about the place. Was my second time staying here and they always exceed expectations.
Construction occurring around the hotel, and the hallways looked poorly managed and not clean. Also no wifi the whole stay.
zeel
Stayed 2 nights in Apr 2024
6/10 Okay
Erin
Travelled with partner
Apr 15, 2024
Liked: Cleanliness, staff & service
Noisy as it backs onto the highway. Also very thin walls amd could clearly hear ppl in room next to us. Lots of children/families. Baseboards had all been ripped off and wallpaper was pealing up the wall. Not what I was expecting, especially for how expensive it was. Wouldnt book here again, but sufficient enough. Walking distance to downtown.
Erin
Stayed 2 nights in Apr 2024
8/10 Good
Amanda
Apr 11, 2024
Amanda
Stayed 1 night in Mar 2024
6/10 Okay
Laura
Apr 8, 2024
Disliked: Property conditions & facilities
Laura
Stayed 2 nights in Apr 2024
Response from Ivy on Apr 11, 2024
Hello Laura, On behalf of the entire hotel team, I would like to thank you for your recent stay with us and also for taking the time to complete our guest satisfaction survey with 3 star rating, hope we can make your stay as perfect as possible next time you decided to come back in the area. Sincerely,IvyGuest Services Supervisor
Lots of construction. The pool was busy and the entrance to the pool was congested. Limited dining options. The rooms were alright but they are old and some shoddy work in the bathrooms. Ran out of parking onsite. Overall it was an okay stay.
Riley
Stayed 3 nights in Mar 2024
Response from Ivy on Apr 11, 2024
Hello Riley, On behalf of the entire hotel team, I would like to thank you for your recent stay with us and also for taking the time to complete our guest satisfaction survey with 3 star rating. It is normally busy on weekends and I understand it gets congested in the pool area as we share the building facilities to other property management companies/guests in the building. However, the renovation was scheduled early this year to be ready for the upcoming peak season and we apologized if that happened during your stay. Hope we can make your stay as perfect as possible next time you decided to come back in the area with our new look!Kind Regards,IvyDual Property Guest Services Supervisor
6/10 Okay
Carla
Apr 1, 2024
Disliked: Staff & service
Construction around property and the staff did not explain how certain things worked. They did not even have uniforms/name tags on.
Carla
Stayed 2 nights in Mar 2024
Response from Ivy on Apr 11, 2024
Hello Carla,On behalf of the entire hotel team, I would like to thank you for your recent stay with us and also for taking the time to complete our guest satisfaction survey with 3 star rating, hope we can make your stay as perfect as possible next time you decided to come back in the area. Sincerely,IvyGuest Services Supervisor
We rented a 2 bedroom suite for a girls trip. The suite had a nice layout, it was spacious and cozy. However, the floors was very dirty and the kitchen lacked many essentials ( i.e there was only 2 bowls, 2 wine glasses, 1 champagne flute. Not well stocked.
Eva
Stayed 2 nights in Mar 2024
8/10 Good
Kristen
Travelled with family
Mar 28, 2024
Liked: Cleanliness, amenities
Everything was pretty good aside from the fact that there was construction going on at the time we stayed which wasn’t disclosed until the day before we arrived. Pool facility was fun for the kids but needed more seating and the hallway to get to the pool was very tight.
Kristen
Stayed 2 nights in Mar 2024
Response from Ivy on Apr 11, 2024
Hello Kristen,On behalf of the entire hotel team, I would like to thank you for your recent stay with us and also for taking the time to complete our guest satisfaction survey with 4 star rating. The renovation was scheduled early this year to be ready for the upcoming peak season, we apologized if it was not communicated in advance due to changes in the anticipated schedule. Hope we can make your stay as perfect as possible next time you decided to come back in the area! Sincerely,IvyGuest Services Supervisor
6/10 Okay
Julie
Mar 27, 2024
Julie
Stayed 3 nights in Mar 2024
6/10 Okay
Kaitlyn
Travelled with family
Mar 24, 2024
Liked: Staff & service
Overall stay was good. The suite was nice to have two bedrooms for a family of 4 with a kitchen and space for kids to play away from the beds. Disappointed in the cleanliness. Showed up to our room and the bbq had not been cleaned, it was still opened with open bottle of bbq sauce and used plates, tongs, napkins sitting on it. The room could use a few just maintenance things which would probably help the cleanliness feel of the place.
Kaitlyn
Stayed 2 nights in Mar 2024
8/10 Good
Jennifer
Mar 18, 2024
Jennifer
Stayed 1 night in Mar 2024
Response from Ivy on Apr 11, 2024
Hello Jennifer,Thank you for sharing your recent stay with us here at The Grande Rockies Resort. We appreciate the 4 star rating. We hope to see you again when your travels bring you back to the area. Have a lovely year ahead!Kind Regards,IvyGuest Services Supervisor
8/10 Good
Marita
Mar 16, 2024
Liked: Cleanliness, staff & service
Marita
Stayed 1 night in Mar 2024
10/10 Excellent
Andrew
Mar 15, 2024
Andrew
Stayed 1 night in Mar 2024
Response from Ivy on Apr 5, 2024
Hello Andrew,We sincerely appreciate the 5-star rating you gave us and we hope you had a relaxing stay with us. Hope to see you again next time you come back in the property.Have a great day!Kind Regards,IvyGuest Services Supervisor
10/10 Excellent
Singh
Mar 13, 2024
Liked: Cleanliness
Singh
Stayed 1 night in Mar 2024
Response from Ivy on Apr 11, 2024
Hello Singh,Thank you very much for taking the time to complete a guest survey. I am delighted to learnthat we were able to leave a positive and lasting impression on you during your stay with us.Our goal is to provide you with exceptional service and to ensure that each one of your stays with us is a most pleasant and memorable one. Kind Regards,IvyDual Property Guest Services Supervisor
8/10 Good
Sherry
Mar 12, 2024
Liked: Cleanliness, staff & service
Beautiful view of the mountains. Clean room but quite dated and tired
Sherry
Stayed 1 night in Mar 2024
Response from Ivy on Mar 14, 2024
Hello Sherry, Thank you very much for taking the time to complete a guest review. I am delighted to learnthat we were able to leave a positive and lasting impression on you during your stay with us.We are in the process of refurbishment and hopefully you get to experience it next time you decided to stay in the property. Hope to see you in the future, have a great year ahead!Kind Regards,IvyGuest Services Supervisor
Hello Alejandra,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and we sincerely appreciate the 5 star rating! Thanks again and have a wonderful year. Sincerely,IvyGuest Services Supervisor
6/10 Okay
Jillian
Mar 12, 2024
Disliked: Property conditions & facilities
Other than the waterslide not being on in the morning when the pool opened, and our coffee maker in the room being broken, the hotel is in a great location. Front desk staff were slower to get us checked in and morning staff was on her phone scrolling when I needed to talk to her.
Excellent, but some guests may too load.
Thank you
Heidden
Stayed 1 night in Mar 2024
Response from Ivy on Mar 13, 2024
Hello Heidden, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and we sincerely appreciate the 4 star rating! Thanks again and have a wonderful year. Sincerely,IvyGuest Services Supervisor
Our stay was convenient and everything we needed for arrangements while we were visiting the area were there. The service when we first came to check in seemed a little short with us, but there were no issues. We really appreciate the facilities you had to offer, and we enjoyed our stay :)
Hello Joanne, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority. Hope to see you again if you decided to visit the property. Sincerely,IvyGuest Services Supervisor
Restaurant is excellent. Coffeemaker overflowed on 2 attempts. Dishwasher was leaking. Floor was black with dirt which we discovered when cleaning up the water.
We stayed in the annex building and found it to be very disappointing. The room was small, the view was another building about 6 feet away, and the walls were all patched up. The pool was great
Late check in and early check out.
No change rooms for pool. We stayed and annex and was extremely inconvenient to go to the pool.
Staff was unfriendly and unhelpful. Asked for extra robes and towels as we were 4 and they only had 2 in the room. Said they’d bring things to room and never came. We will not be staying here again
Roxanna
Stayed 1 night in Feb 2024
6/10 Okay
Danielle
Feb 23, 2024
The Good: location, mountain view, fireplace in room.
The Bad: bed runner had stains. Mattress needs to be replaced - divots (295). Room wasn’t especially soundproof. Annex building inconvenient when room key stopped working and I had to walk to main building.