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Despite weather in the high 20’s both the pool and outdoor deck were closed. There was no notice of these closures ahead of time. As a result, we cut our trip short by a day. But the hotel chose to retain the payment for our last night. We will stay somewhere else next time.
The hotel was clean and looked newly renovated. Check in was fast and easy. The lady who checked us in named “Cate” was kind, professional, and efficient. Eleanore the Night Auditor was also personable and polite. Eleanore had great customer service skills and is an asset to the hotel. Check out was also fast and easy. Well done team.
Open wifi - should be secure wifi at this pricepoint. No night light in bathtoom. No local TV channels and TV guide information incorrect on many channels. Labelling on bulk cleaning products should be larger in order to read while in shower.
Location was good for our needs and service was very good.
Pillows are too big and too hard hurts your neck and the walls are thin we heard the next door TV after 2AM but the property otherwise is good value and the lounge / breakfast on 7th floor top notch
Received a call from the front desk at 10pm on a Friday night saying that they had a complaint from the neighbours that we were being too loud. We were literally just sitting and talking at a low volume. We could also hear the next door neighbours when they spoke as well. There was an adjoining door to our room, so I expect that was half the issue