Design Apartment, 2 Bedrooms, Non Smoking | View from room
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Reviews of GLOBALSTAY. Downtown Calgary Apartments. Free parking

GLOBALSTAY. Downtown Calgary Apartments. Free parking
211 13th Avenue SE, Calgary, AB

Reviews

8.2

Very good

Rating 10 - Excellent. 59 out of 104 reviews" "
Rating 8 - Good. 22 out of 104 reviews" "
Rating 6 - Okay. 6 out of 104 reviews" "
Rating 4 - Poor. 6 out of 104 reviews" "
Rating 2 - Terrible. 11 out of 104 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Ruth

Business traveller, Travelled with group
The only thing we didn’t like is that it started snowing late in the evening. Therefore they started cleaning the sidewalk at 4 am. We did not feel it was next. Extremely noisy
Stayed 2 nights in Feb 2024
Response from Kevin on Feb 7, 2024
Dear Ruth, thank you for leaving a review. We are happy to know you had a great time saying with us! It was a pleasure hosting you and we hope to accommodate you again!

4/10 Poor

Deane

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Kevin on Jan 19, 2024
Dear Deane, thank you for providing feedback. We apologize that your expectations were not met. We will use this experience to improve our services. Thank you for staying with us.Kind regards, Kevin. Globalstay team.

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice & close to the Saddledome . Condo was clean and comfortable. Good value , I would definitely stay here again .
Stayed 2 nights in Nov 2023
Response from Kevin on Jan 2, 2024
Dear Scott, thank you for leaving a review. We are delighted to know you had a wonderful time staying with us! We will happily accommodate you again!

10/10 Excellent

Ajay

Liked: Cleanliness, property conditions & facilities
Stayed 10 nights in Dec 2023
Response from Kevin on Dec 19, 2023
Dear Ajay, thank you for the rating, We are happy ti know you had a wonderful experience with us! We hope to accommodate you again!Kind regards, Kevin. Globalstay team.

2/10 Terrible

Jennifer

Business traveller
Disliked: Cleanliness
Dirtiest place I've stayed in years.
The apt wasn't cleaned properly. Floors weren't washed, carpet was disgusting. Need looked like it had been slept in so I pulled back the sheets and found at least 15 long, dark hairs. Hair in both bathrooms, old coffee in maker which was so gross. Bathmats had crusty toothpaste on them. Urine on the back is toulet.I had to wash sheets, towels, etc at 1am so I could feel comfortable sleeping in the bed.
Stayed 5 nights in Dec 2023
Response from Kevin on Dec 19, 2023
Dear Jennifer, thank you for the feedback. We apologize for the inconvenience. It is unheard of that the unit was in such condition. We have contacted the cleaning team responsible for this unit and had a talk with them. We assure you that this situation won't happen again.

2/10 Terrible

Elisha

Travelled with group
Liked: Cleanliness, property conditions & facilities
This is an apartment building- which I was aware of… photo’s of valid government ID with selfie needed for each person staying -Asked numerous times. Vehicle information sent numerous times. $500 deposit per person paid prior to stay or no access code to get in building. Still had problems as the wrong code was emailed to us. If you breath too loud DD not refunded… Never again!
Stayed 1 night in Dec 2023
Response from Kevin on Dec 19, 2023
Dear Elisha, thank you for the feedback. Because we are not a hotel, but private apartments we provide self check-in to our guests. The requirements for this procedure are stated on the listing page and sent personally after the reservation confirmation. Our team sent you a notification to send an ID for the check-in, and on the next day, since we did not receive anything, reminded you. Regarding the car, you did not provide full information and our support member had to ask questions to fill in the blanks. After looking at your reservation details, the damage deposit was refunded on the 7th work day after your check-out.Regards, Kevin. Globalstay team.

6/10 Okay

George

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
We enjoyed the views from our suite and the location was very convenient. The condition of the unit left much to be desired. The furnace air filter was extremely dirty, as was the cupboard it was in. The carpet must have been original to the unit when it was built and was very worn and not clean. The kitchen was extremely unclean: the oven looked as though it had never been cleaned and the stove top had a burnt on crust around each burner. Counter tops felt greasy and there was no lighting in the corner where the sink is. I could go on, but this will give you an idea.
Stayed 6 nights in Nov 2023
Response from Kevin on Dec 19, 2023
Dear George, thank you for the feedback. We are happy to know you enjoyed our location and the view our apartment provides! We apologize for the inconveniences. Our management team has investigated your claims and made arrangements to resolve them. Thank you for staying with us.Kind regards, Kevin. Globalstay team.

4/10 Poor

Karen

Disliked: Cleanliness
The view was great, but the bathrooms were not clean, hair on the floor, tub dirty, poor communication for check in….
Stayed 3 nights in Oct 2023
Response from Kevin on Oct 27, 2023
Dear Karen, thank you for the feedback. We are happy to know you enjoyed our location and wonderful view it provides.We apologize for the inconveniences. It is unusual that the unit was in such condition. We had an intense talk with the cleaning crew to make sure it doesn't happen again. Thank you for staying with us.Kind regards, Kevin. Globalstay team.

6/10 Okay

Julia

Stayed 3 nights in Jul 2023
Response from Kevin on Jul 17, 2023
Dear Julia. Thank you for the feedback. We are sorry your experience wasn't the best. We would like to know what exactly wasn't to your liking to improve our services. Best regards, Kevin. Globalstay team.

10/10 Excellent

Kurt

Liked: Cleanliness
Stayed 2 nights in Jun 2023
Response from Helen on Jun 17, 2023
Thank you for your feedback!

10/10 Excellent

Antonio

Travelled with family
Liked: Cleanliness, property conditions & facilities
Everything was just perfect!!!!
Stayed 4 nights in Jun 2023
Response from Par on Jun 8, 2023
Thank you for leaving a review, Antonio! We believe you enjoyed our apartments as well as the surrounding that encompasses the property! Hope to see you with us again!

8/10 Good

Joanne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was amazing but there were some dirty dishes in the dishwasher and a broken glass in the cupboard which could have been dangerous
Stayed 3 nights in Feb 2023
Response from Stanley on Feb 23, 2023
Thank you for your feedback. We are sorry to hear about it. If you could inform us about this issue during your accommodation, we definitely would assist you. Please note, our customer support operates 24/7 and always ready to help.

8/10 Good

Kevin

Business traveller
Liked: Cleanliness, property conditions & facilities
Neat, tidy & comfortable
Stayed 4 nights in Jan 2023
Response from Par on Jan 28, 2023
Thank you for leaving a review, Kevin! It was a big pleasure accommodating you. Hope to see you once again with us!

10/10 Excellent

Susan

Stayed 2 nights in Jan 2023
Response from Egor. Globalstay Team on Jan 19, 2023
Dear Susan, thank you so much for your gorgeous review! We are truly excited to see you enjoyed our property to the fullest! We are looking forward to accommodating you again :) Best regards,

10/10 Excellent

Stephen

Liked: Cleanliness, room comfort
Facility was fantastic.
Stayed 2 nights in Dec 2022
Response from Egor. Globalstay Team on Dec 4, 2022
Dear Stephen, thank you so much for your review! We are truly pleased to hear you enjoyed staying with us! We are looking forward to hosting you again :) Best regards,

2/10 Terrible

Razan

Travelled with group
Liked: Cleanliness, property conditions & facilities
They took 500$ from the deposit and charged me 90$ with a explanation that their carpet got dirty and needs deep cleaning and even send me a picture of it and you won’t believe that there wasn’t even a single mark and might be before from our stay but they put it on me…and who charges 90$ for a carpet cleaning that might hardly cost the same
Stayed 2 nights in Oct 2022
Response from Stanley on Nov 2, 2022
Hello Razan. The rules of accommodation and conditions were discussed with you before check-in. You have agreed to these conditions and we have provided you with access to a cleaned and ready-to-move apartment. But unfortunately, after check-out stains were found on the carpet that required deep cleaning, which is not free of charge. The cost of deep cleaning was deducted from your deposit, in accordance with the terms of the deposit, which again you agreed to before checking-in.

10/10 Excellent

Melody

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Was a great place to stay easy access to McCleod Trail and underground parking was nice. Easy walking to 17th and downtown, some stores available within the block. Was a quiet building and apartment is well stocked and comfortable.
Stayed 3 nights in Sep 2022
Response from Arty on Oct 12, 2022
Thank you so much Melody for your detailed review. We are happy that you satisfied with your stay with us and hope to see you again!

8/10 Good

Raven

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2022

6/10 Okay

Verified traveller

Liked: Cleanliness
Book a real hotel instead
Good location. Convenient layout for people looking for longer term stays. Beds were not comfortable and pillows were awful. Lots of clean linens and towels. Way more convenient to just stay at a hotel; there were so many steps to check-in, emails with rules and “must do’s”l, extra paying of $500 deposit, having to enter/exit several times with bags because the elevator doesn’t go down to the parking level in the parkade, so you have to take stairs or walk around several loops. Say yourself the hassle and book a real hotel.
Stayed 3 nights in Jul 2022
Response from Verone on Jul 17, 2022
Thank you for your review. Please note, you can see all of our requirements in the listing prior to making a reservation. As soon as the reservation is made we send you an email with your requirements. We advice all our guests to provide us the information requested prior to arriving. If you decide to do it last minute - it might take some time for you to wait at the property. Regards,

4/10 Poor

Angela

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property itself was gorgeous; but the communication was terrible and unprofessional. We did not receive our check in information until the last minute (after multiple phone calls). They also state that is sleeps 4, we had 4 people and then received a notice that there would be a $20/person charge for two people. This wasn’t stated when booking.
Stayed 1 night in Jul 2022
Response from Par on Jul 16, 2022
Since your reservation was made for two people only we request a guest to provide us with information of actual amount of total guests. If you have made the reservation for a correct number you wouldn't have experienced charge for extra guest fee. This is stated in terms of policy of our company. We hope you understand.

2/10 Terrible

Evan

Liked: Cleanliness, room comfort
Stayed 4 nights in May 2022
Response from Nick on May 25, 2022
We never received any complaints from Evan during his stay and we can't agree with this review. Please note that our customer support team operates 24/7 and we're always happy to help our guests.

2/10 Terrible

Ty

Stayed 1 night in May 2022
Response from Verone on May 23, 2022
Hello! We are sorry to hear you had a bad experience at one of our properties. Please contact us to discuss the issues that you had. Your feedback is really important for us!

10/10 Excellent

Darren

Business traveller
Liked: Cleanliness, room comfort
Really nice
Great location. Last minute check in was a bit of a hassle but that was me not reading the information. Great place. Great location. Great service.
Stayed 2 nights in May 2022
Response from Best regards, Nancy on May 22, 2022
Thank you so much for your review, Darren! We are glad that you enjoyed your stay and liked the location and service. We will happy to host you again in the future!

10/10 Excellent

Anish

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice and clean place.
Stayed 2 nights in May 2022
Response from Anastasya on May 13, 2022
Thank you Anish so much for your great review. We’ll be glad to see you again in any of our apartments.

8/10 Good

michael

Stayed 6 nights in Jan 2022

10/10 Excellent

Louisa

Stayed 4 nights in Dec 2021
Response from Dave on Dec 24, 2021
Dear Louisa! Thank you for the great rate. Welcome to our apartments worldwide! Kind regards, Simply Comfort Team

8/10 Good

Alexies

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Sep 2021

10/10 Excellent

Verified traveller

Stayed 3 nights in Jul 2021
Response from Best regards, Alice on Jul 17, 2021
Thank you so much for your terrific review. Hope to see you at any time!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, room comfort
Stayed 1 night in Mar 2021
Response from Arty on Mar 29, 2021
Dear guest could you please specify what you did not like in our apartment. Thank you in advance!

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Amenities
Stayed 8 nights in Jan 2021
Response from Arty on Jan 24, 2021
Could you please specify what exactly you did not like with your stay. Every review is important for us. Thank you.

2/10 Terrible

Mathew, Saskatoon

Business traveller
Disliked: Cleanliness, property conditions & facilities
Worst communication and setup ever, avoiid at all costs! Far better more professional places to stay in that beautiful city
Stayed 3 nights in Jan 2021
Response from Arty on Jan 18, 2021
Mathew was not staying with us, we asked him to pay the damage deposit (this policy mentioned in our listing and you can see this before reservation) and answer on our questions regarding covid-19 which is very important in current situation. He never answered on questions and did not pay the deposit, so we was not able to send him check-in instructions. Our team made a call to Mr. Mathew and explained all things that have to be done before check-in, but it was not done anyway. We ask Mr. Mathew and all our customers to read property rules and policy before making a reservation. Thank you !

10/10 Excellent

Ruhi, Calgary

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Awesome View! We really enjoyed staying at the place. Highly recomended.
Stayed 2 nights in Jan 2021
Response from Arty on Jan 8, 2021
Thank you Ruhi for your great review! Hope to see you again any time!

8/10 Good

Ian, Parksville, BC

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great view and location! The availability of free underground parking was a nice bonus. Very cooperative regarding a couple of minor complications. I would definitely stay with Simply Comfort again.
Stayed 4 nights in Dec 2020
Response from Dina on Dec 15, 2020
Thank you for your review! We are happy you liked our apartments. I’ll be glad to see you anytime. Have a nice day! Best regards

10/10 Excellent

Verified traveller

Stayed 3 nights in Nov 2020
Response from Dina on Dec 15, 2020
Thank you for your great review! Hope to see you again!

10/10 Excellent

Verified traveller

Stayed 3 nights in Nov 2020
Response from Anastasya on Dec 2, 2020
Thank you for your review! We are very glad that you liked it!

10/10 Excellent

Cedric, Montreal

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Lovely place. Host was very helpful. Had a great time :)
Stayed 3 nights in Nov 2020
Response from Best regards, Alice on Nov 22, 2020
Thank you so much, Cedric! I am so glad to read such terrific words. I'm happy you are satisfied with our service. Looking forward to seeing you again!

10/10 Excellent

Verified traveller

Stayed 7 nights in Oct 2020
Response from Vika on Nov 6, 2020
Thank you for your review. We're glad you enjoyed our service. Hope to see you again!

10/10 Excellent

Jorg

Stayed 1 night in Oct 2020
Response from Vika on Nov 6, 2020
Thank you. We appreciate your great review. And we are glad you enjoyed our service. Hope to see you at any time!

10/10 Excellent

Avneet

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Jul 2020
Response from Natalie on Aug 5, 2020
Thank you Avneet for your great review! We're happy to see you had a great stay. Hope to host you again soon!

6/10 Okay

Gord

Travelled with family
Disliked: Cleanliness, room comfort
Stay somewhere else
They let us book into an apartment with a 2 year old and the building was adult only. They security at the entrance wasn't going to let us in the building or stay at the property. 4 hours after we finally got access to the apartment simply comfort texted me to say we had to move locations. We had indicatedultiple times before arrival we were twcvrling with a toddler. Overall communication with this company is bad. They will demand a $200 deposit via PayPal before sharing any info about the property with you. Check in and out is not convenient. And the property was only half cleaned with a dirty bath tub and sheets piled up on the beds. Would not recommend
Stayed 2 nights in Jul 2020
Response from Stanley on Aug 19, 2020
Hello Gord! Thank you for your review. Your opinion is very important to us since it helps us improve our service. Take care and have a nice day.

8/10 Good

Ryan, fort Saskatchewan

Travelled with family and small children
Liked: Cleanliness
When i book this property i specifically asked about the fitness facilities be open and was told they were but when i asked closer to the check-in date i was told they weren't. Not a huge deal. The apartment i had was similar to the pictures shown and the location to downtown was good BUT across the street was what seemed to be a halfway house but it wasn't the worst. At least there was underground parking. we ended up renting a car also and there wasnt the ability to use the visitor parking or reserve a 2nd stall.
Stayed 4 nights in Jul 2020
Response from Best regards, Alice on Jul 23, 2020
Thank you, Ryan for your visit and detiled review. Hope to see you again in the future!

4/10 Poor

Verified traveller

Stayed 1 night in Jun 2020
Response from Best regards, Alice. on Jul 3, 2020
Dear guest! I'm really sorry that you have such a bad experience in our apartment. We are always available on the phone or on the website. Anyway I hope you enjoyed Calgary!

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The pictures of this property were VERY inaccurate, our place had almost no windows and very outdated furniture but the pictures were of floor to ceiling windows and fancy new furniture. There was no garbage bags, dirt in the sink, and dirty linens in the laundry room. the check in was smooth and communication was good. However we had an issue after we left with the company taking $50 off of our deposit without notifying us for a reason. After I noticed they informed me that we broke a doorstop, nothing was broken when we left and we were very cautious, but they were VERY shady about trying to take our money. WOULD NOT recommend staying here.
Stayed 3 nights in May 2020
Response from Tom on Jun 1, 2020
Thank you for the review. We are terriby sorry for all the inconveniences, I will check this information with our team. Please let us know more about the issues. Thank you in advance! Best regards, Tom

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2020
Response from Vika on Apr 8, 2020
Thanks for your review. We're glad you enjoyed our service. Hope to see you again :)

6/10 Okay

Tim

Business traveller, Travelled with family
Liked: Cleanliness, room comfort
Puzzled
I would like to give a much better rating but given the fact that after a 13 hour treacherous drive, we arrived and according to instructions were able to enter unit, half way thru unloading our belongings we were apprehended by security for unknown reasons telling us we couldn't go to our unit. We were forced to call the police to help us resolve the situation. We were told we could stay one night out of the four I paid for, then to resolve this in morning. Our paranoids were now set. In morning I got ahold of someone at Simply Comfort and was told that this was a big mistake. Other than that, the apartment was lovely and suited all our needs. Unit was clean, well equipped with an excellent view of the city. Unfortunately, the last night of our stay, the kitchen tap which we found to be faulty to start, stopped working. We did have close, good taps, in bathroom to finish our stay. I can't help but laugh now when I tell my friends of this unusual turn of events.
Stayed 4 nights in Mar 2020
Response from Vika on Apr 8, 2020
Thanks for your review.We are really sorry for all inconveniences.We will fix all things in the unit.Hope to see you again :)

10/10 Excellent

Linda

Liked: Cleanliness, room comfort
Must see
Place was amazing the view of the city I one u would see off a picture. The communication was on point and in a timely manor. Paying was easy. I would definitely stay again
Stayed 1 night in Mar 2020
Response from Tom on Apr 6, 2020
Thank you for your great review, Linda! We are really glad you have enjoyed your stay. Looking forward to your next visit! Best regards, Tom

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 4 nights in Mar 2020
Response from Best regards, Alice on Mar 29, 2020
Thank you! We appreciate your great review. And we are glad you enjoyed our service. Hope to see you at any time!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a beautiful condo for my son and I for 10 days. Would definitely book again.
Stayed 11 nights in Mar 2020
Response from Vika on Mar 22, 2020
Thanks for your review. We're glad you enjoyed our service. Hope to see you again :)

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities
Stayed 1 night in Mar 2020
Response from Stanley on Mar 22, 2020
Dear guest Thank you for your rating. your opinion is very important to us

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location was great, had a Starbuck and a market within walking distance. I wished it had a pool, but we enjoyed our stay nevertheless.
Stayed 2 nights in Mar 2020
Response from Stanley on Mar 22, 2020
Dear guest! Thank you for your visit. We are happy you enjoyed your stay and I’ll be glad to see you again in any of our apartments.