Hi Anne, Thank you so much for staying with us, we are happy to hear that our staff provided you with excellent service and our housekeeping with a well kept room. We are sorry about the inconvenience with the microwave, we do have a small fleet and a few are available on request and we do have one in the office our guests are able to use 24-hours a day. We once again would like to thank you for staying, and it was a pleasure having you as a guest at our property.

Hi Andrew, Thank you so much for staying and mentioning the items that we did well on. We aim to please at Centro and providing our guests with as much as we can at our price point. Thank you again for staying with us and we would love to welcome you back!

Hi Carmen, thank you so much for staying with us and we are happy to hear you had a satisfactory stay, we appreciate you letting us know that our staff were welcoming. We hope to see you back!

Hi Greg, Thank you so much for staying with us, we are happy to hear that you found your stay to be satisfactory, and suitable for your needs. We apologize for the connectivity issues you experienced as we are working with our IT team to make an improvement to this service. We hope to see you back at Centro in the future!

Hi Trysten, thank you so much for staying with us and we are happy to hear you found your time with us to be satisfactory. We would love to have you back!

Hi Tom, Thank you again for staying with us and we are happy to hear your stay went well an found our property to your satisfaction as our hard working team puts in 110% into ensuring our rooms are clean and our guests feel welcome. We hope we have the chance to see you again and once again we would love to thank you for staying.

Hi Ed, Thank you for staying and leaving a review, we are incredibly happy to hear that your stay went well and were satisfied with the service our amazing team provides. We would love to welcome you back!

Hi Scott, thank you so much for staying with us and we are happy to hear you found our location convenient for your needs. We hope to have you back at our property in the future as our valued guest.

Hi Hardeep, Thank you so much for staying with us and we are happy to hear you found your stay to be satisfactory. We hope to see you back at our property in the future!

Hi Gena, Thank you so much for the amazing detailed review, We are thrilled to hear that you found your stay at our property to be enjoyable. The small touches at Centro is what sets us apart from the competition such as the welcome letter, and our post check in calls. We strive to provide some of the best value and service in the city and we are happy to hear we are making an impact on our guests. We would most certainly love to welcome you back in the future on your next visit to Calgary! Thank you again for choosing us for your accommodation.

Hi Chi-Chang, Thank you so much for the 5/5 review! We are happy to hear you found your stay to be satisfactory and our staff to provide great service. We would love to welcome you back!

Anistetus, Reviews are incredibly important and reaching a high rating on a value-friendly property is no easy task, constructive reviews allow us to improve our offerings and provide the guest experience that we are known for. Your review and the misinformation that you provided, is not this. We understand your frustration with the outcome of your check-in attempt. However, it's important to clarify that our check-in procedures are designed to uphold the safety and security of all our guests. As such, we require guests to meet basic industry standard criteria, including having available credit on a valid credit card, to ensure our property can stay well appointed and in good working order for future travelers. Our agent handled your check-in attempt with personal dignity and professionalism, and even gave you a full refund as you were unable to check in. They did not allow you to check in due to not meeting our basic requirements that were agreed upon when booking via Expedia. Additionally, it's noted that you lacked the financial means to travel in any regard, which unfortunately contributed to the inability to complete the check-in process.Furthermore, we take misinformation extremely seriously, and it is unethical to misrepresent an experience in a public format regarding a small business who is simply ensuring the property and procedures are sustainable for our valued guests. It's important to address any inaccuracies and ensure that the public receives truthful information about our establishment.We want to address the behavior left out of your review. We take guest misconduct and lack of respect for our property and staff very seriously. Your attempt to intimidate our guest service agent with vague threats and the threat of a negative review for upholding our policies, threatening them to get them terminated for doing their job is completely unacceptable. We want to emphasize that our policies are clearly outlined on Expedia's platform, and guests are expected to adhere to them when booking. Unfortunately, your review does not accurately represent the circumstances of your check-in attempt.

Hi Granniel, thank you so much for staying with us, we are happy to hear you found everything in your room to be satisfactory. We would to have you back at our property in the future!

Hi Patrick, Thank you so much for the 5/5 review! We are happy to hear you had an excellent stay with us and hope to welcome you back to our property in the future!

Hi Deena, Thank you for the 5/5 Review! we are happy to hear you had a good stay with us. We look forward to you staying again at our property!

Hi Darren, thank you so much for staying with us, we are happy to hear you were satisfied with your stay. Thank you so much for the recommendations as word of mouth is the best review we can receive. We look forward to having you again at our property and thank you again for staying!

Hi Jeongjin, Thank you for taking the time to leave your feedback, we are sorry to hear that you experienced some issues with the heater. Due to the age of our property we do not have microwaves in every room, but we do have a small fleet and they can be requested when available. However as you mentioned, we do have a microwave available to our guests 24 hours a day at the front office.

Hi Gerald, Thank you so much for staying with us, we are glad to hear you had a good stay with us and we are always more than happy to assist our guests to the best of our abilities, we hope to have you back at our property in the future as our valued guest.

Hi Jenny, Thank you so much for staying with us, we are happy to hear you had a great experience with our property and our staff. We hope to see you back!

Hi Steven, Thank you again for staying with us and the 5/5 Review. We hope to see you back as our valued guest.

Hi James, thank you so much for the 5/5 review. We are happy to hear you had an excellent stay with us and found our rooms to your liking. We pride ourselves in providing excellent amenities and value that other properties in our price range do not offer. We hope to see you back in the future and thank you again for staying!

Hi Philip, We are sorry to hear about your experience with the noise in the room. We did not hear any feedback from you on check out regarding your stay with us, and we always encourage our guests to contact the front desk for any concern with excessive noise especially during our quiet time periods. While our facility is vintage, we do offer ear plugs in each room to our guests who are lighter sleepers. We hope to have the opportunity to welcome you back in the future to provide a better experience, and we sincerely appreciate you staying with us.

Hi Xiaofan, Thank you so much for staying with us and we are happy to hear you found your room to be clean. We hope to see you again!

Hi Ken, Thank you for the 4/5 rating. We are happy to hear your stay went well and we hope to have you back!

Hi Sheena, Thank you for the 4/5 review and we are happy to hear you had a good stay with us. we hope to have you back!

Hi Kara, we would like to express how sorry we are that you felt any fear at Centro as it is our priority to ensure all of our guests are taken care of and comfortable. After check in, at check out and also during the occurrence, we did not receive any feedback from you regarding these issues which would have been immediately addressed as concerns like this take high priority. We can confirm that we have protocols in place to mitigate any safety issues including constant monitoring of the property as well as recorded surveillance, much like our industry partners. We encourage our guests to make any concerns known to our on-site team as they are trained and equipped to deal with any issues and could have perhaps put your mind at ease.Please reach out to us directly so we can better understand the situation to improve our guest experience and address any further concerns.

Hi Janadine, Thank you for the 5/5 Rating! We are happy to hear everything went well and we hope to have you stay with us in the future.

Hi Santhosh, Thank you for leaving a review, we are happy to hear you found your room to be clean. We would love to welcome you back to Centro as our valued guest.

Hi Yue, Thank you for the review! We are happy to hear and look forward to having you back.

Hi Maureen, Thank you so much for the kind words! We are happy to hear your stay was to your satisfaction and we hope to have you back!

Thank you for your wonderful review! We're thrilled to hear that you found Centro's proximity to the hospital convenient, and that you appreciated the convenience of the nearby shop. We look forward to welcoming you back for another great stay!

Thank you for your lovely review! We're delighted to hear that you found Centro Motel to be a nice place to stay and our accommodation to be a great value. Your feedback is important to us, and we'll continue to strive for excellence in providing a positive experience for our guests. We hope to welcome you back soon for another enjoyable stay!

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with us, from our friendly reception to our clean, modern units. Your feedback is invaluable to us, and we're delighted that you enjoyed your stay. We look forward to welcoming you back soon!

Thank you for your recent stay with us! We appreciate your rating and hope you had a comfortable experience overall. Your satisfaction is our priority, so if there's anything we can do to turn your next visit into a 5-star stay, please don't hesitate to reach out. We look forward to welcoming you back in the future!

Hi Danielle, Thank you so much for the 5/5! We are happy to hear you found the room and the service our staff provide to be satisfactory, we hope to see you back!

Hi Van, Thank you for the rating and staying with us! We hope to see you again.

Hi Terry, Thank you for staying with us. We are happy to hear you had a good stay. We hope to see you back!

Hi Akshay, Thank you so much for the 5/5 review and we are happy to have had you! We hope to see you back.

Hi Claire, Thank you for the 5/5 rating! We are happy to hear everything went well. We hope to have the opportunity to welcome you back to our property in the future.

Thanks Sapanjang for the shoutout. We are pleased that you enjoyed your stay!

Hi Cynthia, Thank you so much for the review! We are happy to hear you found your stay to be enjoyable. Pleasantly surprised is the best reaction we can receive. We hope to see you back!

Hi David, Thank you for staying and leaving a review. We are happy to hear you found your rooms to be clean and service to up to your expectation. We would love to have you back!

Hi Denise, Thank you for staying! We are so happy to hear we exceeded your expectations and would love to have you back.

Hi Robert, We are shocked to hear about your stay being a 2/5 as on departure you mentioned that everything was satisfactory. Please reach out to us directly in order to better serve our guests better.

Hi Travis, Thank you so much for coming back! We are happy to hear that you enjoy staying with us and we hope to see you a third!

Hi Rick, Thank you so much for staying with us and leaving a review. We are happy to hear you found our property to suit your needs. We hope to see you again!