Double Room

Reviews of Hôtel La Fontaine Caen Centre

2 out of 5
Hôtel La Fontaine Caen Centre
26 Rue De La Fontaine, Caen, Calvados

Reviews

9.4

Exceptional

Rating 10 - Excellent. 193 out of 283 reviews" "
Rating 8 - Good. 78 out of 283 reviews" "
Rating 6 - Okay. 9 out of 283 reviews" "
Rating 4 - Poor. 3 out of 283 reviews" "
Rating 2 - Terrible. 0 out of 283 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Isaac

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and friendly staff. Room was clean and comfortable. Convenient to shops amd restaurants
Stayed 2 nights in Mar 2024
Response from Zoé and Mathieu on Mar 21, 2024
Thank you very much

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very central. Did not provide any tea/coffee making facilities in room. Otherwise, very comfortable
Stayed 2 nights in Jan 2024
Response from Zoé and Mathieu on Feb 2, 2024
Tea /coffee for free at reception to 10pm.

10/10 Excellent

christinmark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ChristineMark
This is a lovely Hotel, right in the heart of Caen very charming and lovely welcoming staff
Stayed 1 night in Jan 2024
Response from Zoé and Mathieu on Feb 2, 2024
Thank you very much.

6/10 Okay

william

Travelled with family
Liked: Cleanliness, property conditions & facilities
It is what it is a 2 star hotel in an old building
Stayed 2 nights in Sep 2023
Response from Zoé and Mathieu on Sep 29, 2023
Thank you.

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central in Caen
Centrally located, great for us. Underground nearby with a daily charge. Good continental breakfast.
Stayed 2 nights in Jun 2023
Response from Zoé and Mathieu on Jul 3, 2023
Thank you very much.

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent visit ! Thank you for being such great hosts. The coffee/tea station in the common area was simply wonderful and location was perfect. The only challenge was the pull out sofa bed with an uncomfortable mattress as well as a pointy metal bar sticking out at the bottom of the bed which could have caused injury (we had to cover it up by wrapping towels over it) but overall excellent hotel that has everything we needed. Merci !
Stayed 3 nights in May 2023
Response from Zoé and Mathieu on May 22, 2023
Thank you. Indeed, it's 1 large double bed and 1 sofa bed in familly room for a familly with kids. We propose double rooms with large bed or 2 separate beds.for a confortable stay.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful owners, very welcoming and helpful. Great location, clean comfortable room! Would definitely stay again.
Stayed 4 nights in May 2023
Response from Zoé et Mathieu on May 13, 2023
Thank you very much.

10/10 Excellent

Cortney

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel operated by a warm and friendly family. Matteiu was helpful and checked in on our comfort. The rooms were updated, stylish, and comfortable. We had an amazing dinner at a pizza/pasta restaurant around the corner. Great location!
Stayed 1 night in Apr 2023
Response from Zoé and Mathieu on Apr 23, 2023
Thank you very much.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful host. Thank you.
Stayed 1 night in Mar 2023
Response from Zoé and Mathieu on Mar 12, 2023
Thank you very much.

10/10 Excellent

Pascale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great spot, perfectly located. Great breakfast and service. Highly recommended!
Stayed 1 night in Feb 2023
Response from Zoé and Mathieu on Feb 12, 2023
Thank you very much.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jan 2023
Everything was amazing from start to finish. The hotel is modern, clean, comfortable and in a great location but still very quiet! The hosts are lovely and helpful and accommodating. Couldn't change anything!
Stayed 2 nights in Jan 2023
Response from Zoé and Mathieu on Feb 1, 2023
Thank you very much.

10/10 Excellent

kieron

Stayed 2 nights in Dec 2022
Response from Zoé et Mathieu on Dec 8, 2022
Merci beaucoup.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful It was very nice and clean. There are a lot of stairs and no elevator so it may be a problem for those with mobility issues
Stayed 1 night in Oct 2022
Response from Zoé and Mathieu on Oct 7, 2022
Thank you very much. We can take in charge luggage.

10/10 Excellent

Debora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay here. Basic but clean. Breakfast very good. Definitely recommend.
Stayed 1 night in Sep 2022
Response from Zoé and Mathieu on Oct 4, 2022
Thank you very much.

10/10 Excellent

Liam

Stayed 1 night in Jul 2022
Response from Zoé et Mathieu on Jul 26, 2022
Merci beaucoup

10/10 Excellent

Wendy

Stayed 1 night in Jul 2022
Response from Zoé and Mathieu on Jul 15, 2022
Thank you very much

10/10 Excellent

Alison

Stayed 1 night in Jul 2022
Response from Zoé et Mathieu on Jul 7, 2022
Meri beaucoup.

10/10 Excellent

Eugene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming hotel close to everything. Rooms and dining were clean and tidy. The inn keeper/owner was super warm and friendly. He made us feel very welcome. Highly recommended.
Stayed 1 night in May 2022
Response from Zoé and Mathieu on Jun 11, 2022
Thank you very much.

10/10 Excellent

Felipe

Stayed 1 night in Apr 2022
Response from Zoé and Mathieu on Apr 30, 2022
Thank you very much.

6/10 Okay

Mark D

Travelled with family
Liked: Cleanliness, staff & service
The hotel is in a nice part of the city, convenient to shopping and some good restaurants. The room itself was clean, quite small, with limited amenities.
Stayed 4 nights in Apr 2022
Response from Mathieu on Apr 19, 2022
Thank you. We propose superior double room for a more confortable stay.

10/10 Excellent

John, Charlotte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, location was central.
Stayed 2 nights in Oct 2021
Response from Zoé and Mathieu on Oct 18, 2021
Thank you very much.

10/10 Excellent

diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The owner is very friendly and accommodating. The hotel location is great with a wine and grocery store nearby. we enjoyed our stay here!
Stayed 1 night in Mar 2020
Response from Zoé and Mathieu on Mar 16, 2020
Thank you very much.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Zoé et Mathieu on Mar 6, 2020
Merci beaucoup

10/10 Excellent

Carole, Uk

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, seems like a new hotel, small rooms but contain all that's needed
Stayed 1 night in Feb 2020
Response from Zoé et Mathieu on Mar 3, 2020
Thank you very much.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is perfectly located in the city, clean room, friendly staff and great breakfast. Stairs are easy to climb
Stayed 1 night in Feb 2020
Response from Zoé and Mathieu on Feb 12, 2020
Thank you very much.

10/10 Excellent

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Location and great stay! 4 Stars
Excellent hotel, in the middle of the city Centre. Walking distance to shops, restaurants, banks, and local attractions. Owner operator hotel, that was very attentive and thoughtful. Considerations before booking: No lift/elevator for people with limited mobility. Minimum of two flights of stairs until reception desk. Total of four flights of stairs to the top floor. We didn’t have an issue with the stairs. Tips: We used Uber to World War II museum. There are limited amount of Ubers so check the queue on Uber app. Taxis are also available but more costly. Lite continental breakfast available for purchase no hot food except for coffee, tea, and hot coco. There are many other offerings walking distance, from the hotel such as, bakeries/ pastry shops. D-Day Beaches: A better option to visit the D-Day beaches and landmarks is to stay in Caen and drive into these areas. We did not rent a car, and decided to take a Uber for $30-42 to the location and taxi back to Caen (because of limited Ubers by the beaches). The drivers were super helpful, and some are like tour guides, such a bonus and worth the trip! There are hotels closer, Bayeux, BUT the a significant decrease in quality and comfort. We stayed in Bayeux and will not make the same mistake on a future trips - which had high marks but unfortunately the Bayeux “hotel” was disappointing. Stay in La Fontaine Hotel. Bayeux itself is a beautiful town to visit for half a day. I really loved Caen & this hotel
Stayed 1 night in Nov 2019
Response from Z. and M., Anonymous owner :-) on Dec 3, 2019
Thank you very much. Have a gret trip with all your familly.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2019
Response from Zoé et Mathieu on Oct 31, 2019
Merci.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
La Fontaine Caen Centre  (Mathieu and Zoe) sent us an email after our stay and offered a refund if we would not write any reviews about our experience with them and the La Fontaine Hotel.  If this is common practice, then it would help explain how they have received so many good reviews. Unfortunately, our experience was not so great. We had to cancel our first night stay with them because a rail strike prevented us from arriving on schedule. We notified the hotel the day before our reservation by text, email, and phone that we had to cancel our room for one night due to the strike.  We offered to pay any service fee but asked for a refund even if only partial.  Mathieu told us he rented our room when we cancelled our reservation but could not issue a refund because it was not booked though him and it was past the cancellation period. So he actually received double payment for our room.  The hotel itself is rated at 2 stars, which in some ways seems generous. It is very basic with small, dormitory type rooms and no AC (they do have small fans upon request). No lift - we had more that 70 steps to our room.  We did not accept their “bribe” (which indicates he could have refunded our money) and paid in full for 2 nights but only stayed one night.  Very disappointing experience at La Fontaine Caen Centre.
Stayed 3 nights in Sep 2019
Response from Mathieu on Nov 21, 2019
Dear Haters / anonymous, You want to be dissapointed. You reserve 3nights with an online travel agency As write on our description hotel la fontaine is a 2 stars hotel completely renoved in city center without AC (16°/60F in september and propose fan), no elevator (we take in charge luggage). We propose double Superior room for a more confortable stay. You decide to cancel the first night the day before the arrival day. As write on your reservation it's not free cancellation. The day after, when you check-in around 1pm and when I see your attitude I proposed you to go to an another hotel for free cancellation (your wife was already crying in the stairs haven't seen the room yet). We only want happy guests. You don't accept. You decide to stay in our hotel for the 2 last nights. We take in charge your lugggage and offer you cofee. The day after, you want to leave our hotel completely renoved in city center. We proposed you to not stay in our hotel at all, you decline. We proposed you to offer you 1no-show, you decline. You want to be dissapointed.

8/10 Good

Jie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Zoé et Mathieu on Oct 14, 2019
Merci

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Super clean and modern room close to everything in the city.
Stayed 1 night in Sep 2019
Response from Zoé and Mathieu on Oct 2, 2019
Thank you very much

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything!!! The hotel is beautiful, peaceful, clean... the view to the garden is great... it is really good place to get a rest. The person who received us, is really great, he make us feel like home, he gave us a really good advice to go around and had the time and patience to explained to us everything. I really recommend this place, it was perfect!
Stayed 1 night in Sep 2019
Response from Zoé and Mathieu on Sep 22, 2019
Thank you very much

8/10 Good

Kat, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family owned hotel, very welcoming and helpful. Rooms were small but that’s ok since we were busy exploring the area they offer trips to visit the d-day beaches. Breakfast is available. No elevator.
Stayed 3 nights in Oct 2018
Response from Zoé and Mathieu on Sep 15, 2019
Thank you

8/10 Good

Alejandra

Liked: Cleanliness, staff & service
Lack of space.
No elevator, and going up to the third floor.
Stayed 2 nights in Sep 2019

10/10 Excellent

Michelle

Stayed 1 night in Aug 2019

6/10 Okay

William

Travelled with family
Bill, from canada
This is a budget hotel at 4 star prices, web site advertised free parking but we found out only after 7 PM, owner thought it was amusing when I enquired about the advertised free parking. If you want to see sights of Caen in the daytime you have to keep returning to put money in the parking meter. Average breakfast, good coffee, no eggs, croissants were under cooked. Room was stifling hot and the the street noise was annoyin.
Stayed 2 nights in Aug 2019
Response from Mathieu on Sep 1, 2019
Bill, you reserve with a travel online agency a standard double room completely renoved (with triple glass to stop noise) in city center for 99€ per night during in the assumption weekend. We take in charge luggage. You pay 10€ for breakfast including home made yogurt and cake, pastries with local butter, fresh bread, Apple juice from farm, Lavazza coffee, Tropicana for orange juice. …Website mentionned parking availalbe : you can park in the underground parking at 50m from the hotel (1.50€ for the night) or in the street (and use app to pay). We propose fan if you ask for it. Be careful if you reserve a 4 stars hotel in high season for less than 100€ in city center : you will be dissapointed one more time. Mathieu

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff very clean good location and very responsive to any requests
Stayed 2 nights in Aug 2019
Response from Zoé and Mathieu on Aug 23, 2019
Thank you very much.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great location: an easy walk to the older part of town. The host was so inviting and had great recommendations for dinners. Note that you do need to pay for parking at at Indigo (and there is a lot of construction around the parking lot when we were there), but we never had any issues finding a spot. The room and bathroom were both very clean and made for a wonderful place to rest at the end of the day walking around. Very quiet even when sleeping with the window open.
Stayed 3 nights in Jul 2019
Response from Zoé and Mathieu on Aug 21, 2019
Thank you.

8/10 Good

Liz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
V central and welcoming hotel
Lovely stylish hotel at a good price. Quibbles? Breakfast a bit expensive for a family (€30 for a family of 4); bathroom could do with some hooks for clothes and a shelf for products in the shower. A further shelf in the bathroom that was not over the toilet would be great! Still, v nice, welcoming place, very very central. We enjoyed and would return.
Stayed 2 nights in Jul 2019
Response from Zoé and Mathieu on Aug 19, 2019
Thank you. Breakfast is 10€ per adult with home made cake and yogurt, local product (pastries with local butter, camembert, teurgoule, apple juice from farm, fresh bread tradition), high quality product (Lavazza coffee, Tropicana for orange juice, ham, emmental), …2 hooks are in bathroom and can be improved, I'm agree with you.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Basic but clean and functional. Good helpful staff. Very central location. Great for a short stay.
Stayed 1 night in Aug 2019
Response from Zoé et Mathieu on Aug 9, 2019
Thank you very much

4/10 Poor

DENZIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Mathieu on Jul 15, 2019
You reserve 1 night in a standard double room completely renoved in city center for 89€ with hotel.com. We propose Superior double room for a more confortable stay. You destroy the wall and towel holder in the room. We don't charge you for this.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff made you feel that they appreciated your service and were very helpful, friendly, and professional. The room was bright, clean, comfortable, and quiet. Lovely, delicious breakfast as well.
Stayed 1 night in Jul 2019
Response from Zoé and Mathieu on Jul 13, 2019
Thank you very much.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in the city centre
The hotel is located in the centre of CAEN behind Galleries Lafayette. The owner, Mathieu, was very welcoming on arrival. The room we had was on the top floor, compact, without being too small, and in excellent condition. Extra pillows and towels were provided on request. We left the window to the balcony open at night to keep the room ventilated, and found there was a bit of noise from the street, which lighter sleepers might find problematic. We would definitely stay here again.
Stayed 3 nights in Jul 2019
Response from Zoé and Mathieu on Jul 7, 2019
Thank you very much.

10/10 Excellent

Nic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find and modern
A great find for a city centre as it was quiet. The rooms were spotlessly clean and newly renovated. The bathroom shower was excellent. Zoe was very helpful and even gave us a fan to help with the heatwave. Zoe also recommended a fantastic area of the city to eat in. A great place to stay to or from the ferry.
Stayed 1 night in Jun 2019
Response from Zoé and Mathieu on Jul 2, 2019
Thank you very much.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Zoé and Mathieu on Jun 21, 2019
Thank you very much.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great friendly location.
Staff helped with luggage and working parking meters. (Would still be trying to figure it out). Very friendly.
Stayed 2 nights in May 2019
Response from Zoé and Mathieu on May 16, 2019
Thank you very much.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and friendly, knowledgeable staff
Stayed one night before a visit to Juno Beach so we weren’t there long but the manager was very helpful and knowledgeable of the history of Juno. Area is very nice with many historic sites nearby and fantastic restaurants. I would recommend “ Boeuf and Cow”
Stayed 1 night in May 2019
Response from Zoé and Mathieu on May 6, 2019
Thank you very much. We propose also private D-Day tour on canadian sector.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the service of the hands on owners. Would highly recommend to future customers.
Stayed 2 nights in Apr 2019
Response from Zoé and Mathieu on Apr 18, 2019
Thank you very much.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Zoé et Mathieu on Apr 2, 2019
Merci

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Mathieu was the perfect host and organised a private D-day tour which was fantastic. A very memorable experience. The hotel was also in a great location in Caen
Stayed 2 nights in Mar 2019
Response from Z. and M. on Mar 15, 2019
Thank you very much.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Comfort in the center of town.
The manager was very nice and accommodating. We were only there for the night and there was nothing really wrong with the room. Very stylish, but not very practical for doing anything other than sleeping. Again, it was nice, however it was impossible to shower without getting the floor of the bathroom wet and there are no towel holders. Actually, I spotted a thing on the very top of the shower glass that I had thought was part of the support for the stall, but maybe that could have been used? I'm really nitpicking, location was outstanding, central to everything. Room was clean and stylish and the bed was comfortable. All good.
Stayed 1 night in Feb 2019
Response from Zoé and Mathieu on Feb 22, 2019
Thank you. Indeed, at the top of the glass you can found support to hang towels. We propose Superior double room for a more confortable stay with sofa.