Property amenity

Reviews of Staybridge Suites Buffalo-Amherst, an IHG Hotel

3 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 669 out of 1002 reviews" "
Rating 8 - Good. 217 out of 1002 reviews" "
Rating 6 - Okay. 60 out of 1002 reviews" "
Rating 4 - Poor. 24 out of 1002 reviews" "
Rating 2 - Terrible. 32 out of 1002 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alisa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay here again!
Stayed 1 night in Apr 2024
Response from Theresa on May 22, 2024
Alisa, thank you for the perfect rating and the best compliment! We would love to welcome you back!

8/10 Good

mary, geneseo

Liked: Cleanliness, staff & service
some room furniture could use an update Breakfast was great, but ended at 9 am, too early
Stayed 1 night in May 2024
Response from Theresa on May 14, 2024
Thank you for taking the time to review your stay mary. We are so glad you enjoyed breakfast! Sorry that you wanted it to last longer. We hope to have the honor of welcoming you back.

10/10 Excellent

Nashalee

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great place to stay
Stayed 1 night in May 2024
Response from Theresa on May 3, 2024
Thank you, Nashalee! We are glad you chose us for your stay and that we have the honor of welcoming you back!

8/10 Good

Karol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was clean, and I felt very safe
Stayed 1 night in Apr 2024
Response from Theresa on May 3, 2024
Thank you, Karol! We are happy you felt safe and comfortable during your stay. Hopefully, next visit we will be even better

10/10 Excellent

Nancy

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is super friendly and helpful.
Stayed 2 nights in Apr 2024
Response from Theresa on Apr 29, 2024
Thank you, Nancy for the perfect rating and wonderful compliments!We hope we have the honor or welcoming you back soon!

10/10 Excellent

Gilda

Travelled with family
Great service, I would definitely stay again.
Stayed 2 nights in Apr 2024
Response from Theresa on Apr 29, 2024
Gilda, thank you for the perfect rating and wonderful compliment! We are so happy you will return!

10/10 Excellent

Skylar

Stayed 2 nights in Apr 2024
Response from Theresa on May 14, 2024
Thank you for the perfect rating, Skylar!

10/10 Excellent

Brad

Stayed 1 night in Apr 2024
Response from Theresa on May 14, 2024
Thank you for the perfect rating, Brad!

10/10 Excellent

Edward, Fallon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location.
Stayed 7 nights in Apr 2024
Response from Theresa on Apr 16, 2024
Thank you, Edward for the perfect rating. We are happy that you took advantage of our location and hope to see you again soon!

10/10 Excellent

VENTZESLAV

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property made for an amazing family vacation. The breakfast every morning included eggs, breakfast meats, waffles, fresh fruits, a variety of baked goods, fresh juices, hot coffee and so much more. The pool was clean and fun for my kids, there was even free laundry facilities. There was a fun social event M-W evenings with appetizers and drinks to enjoy and they set out cookies to snack on every evening we were there. The staff was all so kind and I would recommend staying at Staybridge Amherst NY to everyone going to the area!
Stayed 7 nights in Apr 2024
Response from Theresa on Apr 16, 2024
VENTZESLAV thank you for the perfect rating and wonderful compliments. We are so happy you enjoyed your stay with us! We greatly appreciate your recommendation and hope to have the privilege of welcoming you back each time you are in the area.

10/10 Excellent

Sandhya

Travelled with family and small children
Liked: Amenities
Great staff. Wonderful breakfast. Nice part of town
Stayed 1 night in Mar 2024
Response from Theresa on Apr 2, 2024
Sandhya thank you for the perfect rating and lovely compliments! We hope you will give us the honor of welcoming you back

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Theresa on Mar 31, 2024
Thank you for taking the time to rate your stay, Mike. We are so happy you had a wonderful stay and hope you will return soon!

4/10 Poor

Paulette

Stayed 1 night in Mar 2024
Response from Theresa on Apr 8, 2024
Paulette,We have no record of you staying with us. Very sorry you had a negative experience somewhere.

8/10 Good

Adrian

Liked: Cleanliness, staff & service, amenities
Na
Stayed 1 night in Mar 2024
Response from Cassandra -Operations Supervisor on Mar 15, 2024
Thank you, Adrian! Hoping, next visit we can provide you with a 5 out of 5 stay.

8/10 Good

Pravinth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is overall very nice, spacious room and amazing staff.
Response from Theresa on Mar 13, 2024
Thank you, Pravinth! We are so happy you enjoyed your stay and greatly appreciate the compliments! Hoping, next visit we can provide you with a 5 out of 5 stay.

6/10 Okay

Austin

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Really what was bad about the hotel was the pool, the water was definitely not clear and the tile around the top of the pool was gross, it really needs to be cleaned. Staff was super nice and helpful, but please clean your pool.
Stayed 1 night in Mar 2024
Response from Cassandra -Operations Supervisor on Mar 4, 2024
We are very sorry to learn that you ran into cleanliness issues with the pool. We appreciate that you took the time to let us know and we will make certain this does not happen again.

2/10 Terrible

Iteona

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Property is filthy! Disgusting! I would never ever ever stay again! The price u payed compared to what I received feels like I was robbed!!!! They need ti close this dirty place down. I am sooo disappointed in Expedia and their false ratings!!!
Stayed 2 nights in Mar 2024
Response from Theresa on Mar 3, 2024
Iteona thank you for taking the time to review your stay. We are very disappointed to learn that you had a poor experience. We appreciate your calling us tomorrow.

10/10 Excellent

Kwai Hong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location!
Stayed 1 night in Mar 2024
Response from Cassandra -Operations Supervisor on Mar 3, 2024
Kwai Hong, we are so glad you enjoyed your stay with us! We hope to welcome you back on your next visit to Buffalo.

10/10 Excellent

Erica

Clean and friendly staff
Stayed 2 nights in Feb 2024
Response from Theresa on Feb 26, 2024
Erica, thank you for the perfect rating and compliments!We hope to have the honor of welcoming you back!

8/10 Good

J'Ariam

Stayed 1 night in Feb 2024
Response from Cassandra -Operations Supervisor on Mar 24, 2024
Thank you, J'Ariam! Hoping, next visit we can provide you with a 5 out of 5 stay.

8/10 Good

Arne

Stayed 2 nights in Feb 2024
Response from Cassandra -Operations Supervisor on Mar 24, 2024
Thank you, Arne! Hoping, next visit we can provide you with a 5 out of 5 stay.

10/10 Excellent

Michael

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room clean and comfortable.
Stayed 1 night in Feb 2024
Response from Theresa on Feb 20, 2024
Michael, thank you for the 5 star rating and the beautiful compliments!We hope to welcome you back soon!

10/10 Excellent

Abby

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast spacious room!
Stayed 1 night in Feb 2024
Response from Cassandra -Operations Supervisor on Feb 19, 2024
Thank you, Abby for the perfect rating and lovely compliments! We hope you will honor us with future visits.

8/10 Good

Matt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice large, clean rooms and friendly staff. Good breakfast in the morning.
Stayed 1 night in Feb 2024
Response from Cassandra -Operations Supervisor on Feb 19, 2024
Matt, we thank you for rating your stay and the lovely compliments! We hope next visit we provide you with a 5-star stay.

4/10 Poor

Arkadi

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run down property
Everything is spotted and has heavy abuse sings. Dirty swimming pool with milky water. The only pros is breakfast buffet
Stayed 2 nights in Feb 2024
Response from Theresa on Feb 17, 2024
Arkadi thank you for taking the time to review your stay. We are sorry you didn't share your disappointment while you were at the property.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Liars
The location is nice with places to eat. The bed is very uncomfortable, the pool water looks dirty, the breakfast they serve in the morning is not good. If you smoke marijuana do not leave any wrap residue in the trash of your room they will lie and say you was smoking in the room just off of the residue in the trash even when the front desk staff can verify you went outside to smoke. They will lie and say your room smell like marijuana when there was no smoking done in the room at all and charge you $250. I will never stay with them again.
Stayed 2 nights in Feb 2024
Response from Theresa on Feb 15, 2024
Dear Anonymous we are sorry that you chose to smoke in the room after you signed the agreement that you would not. Contrary to your statement you were not penalized you just won't be welcomed back in the future.

10/10 Excellent

Ruben

Stayed 7 nights in Feb 2024
Response from Cassandra -Operations Supervisor on Mar 24, 2024
Thank you, Ruben! We appreciate the perfect rating and hope to welcome you back on your next trip to Buffalo!

10/10 Excellent

Ishbel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional and friendly staff. Nice accommodations with lots of amenities. Will definitely return!
Stayed 3 nights in Feb 2024
Response from Theresa on Feb 8, 2024
Thank you, Ishbel! We are so excited you will be returning! We appreciate the wonderful compliments and perfect rating!

8/10 Good

David

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Theresa on Jan 30, 2024
David we thank you for rating your stay. We hope next visit we provide you with a 5-star stay.

10/10 Excellent

Judith

Great, comfortable and convenient
Stayed 2 nights in Jan 2024
Response from Theresa on Jan 27, 2024
Thank you, Judith for the perfect rating and lovely compliments. We have you will honor us with future visits.

6/10 Okay

Meghan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Average hotel nice stay for Chiefs - Buffalo game
Stayed 2 nights in Jan 2024
Response from Theresa on Jan 23, 2024
Meghan thank you for reviewing your stay. Very sorry we did not provide you with a great stay!

8/10 Good

Theresa, Marion

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. The double beds are a bit small. Would be better with queens. Service was great! We would stay again.
Stayed 2 nights in Jan 2024
Response from Theresa on Jan 23, 2024
Thank you, Theresa. We definitely advertise that the beds are full size. We are sorry that you wished to have queen beds. Thank you for the compliments and look forward to welcoming you back!

10/10 Excellent

Zhenyu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really comfort bed
Stayed 2 nights in Jan 2024
Response from Theresa on Jan 23, 2024
Zhenyu, thank you for the perfect rating! We are so glad the bed was really comfortable! We love to promote good night's sleep!

10/10 Excellent

Jerry, Mount Airy

Stayed 1 night in Jan 2024
Response from Cassandra -Operations Supervisor on Jan 15, 2024
Thank you, Jerry! We are so glad that you enjoyed your stay!

10/10 Excellent

shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Cassandra -Operations Supervisor on Jan 15, 2024
Thank you, Shawn! We are so glad you enjoyed your stay with us!

8/10 Good

Ormanic

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice friendly staff. Conveniently located just minutes away from everything.
Stayed 5 nights in Dec 2023
Response from Theresa on Jan 23, 2024
Thank you, Ormanic! We appreciate the compliments and are glad that our location was perfect for you!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
Great place with incredibly friendly staff. Location is perfect for us and there is plenty of restaurants if needed out the front door. It is definitely a little outdated but it’s clean and comfortable.
Stayed 9 nights in Dec 2023
Response from Theresa on Jan 10, 2024
Thank you, Robert! We are so happy you enjoyed your stay and appreciate the wonderful compliments! We do look forward to our future renovation!

10/10 Excellent

Sherrie, Mesa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome! Staff super friendly! Free laundry! Free food perks that we didn't even know about! Complimentary breakfast was fabulous! Beds comfy. 10/10 - great price, location, amenities, and service.
Stayed 10 nights in Dec 2023
Response from Theresa on Jan 10, 2024
Thank you Sherrie! We appreciate the perfect rating and wonderful compliments! We hope we have the privilege of welcoming you back each time you are in the area!

2/10 Terrible

Adilen

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Convenient to the airport
Stayed 7 nights in Dec 2023
Response from Theresa on Jan 10, 2024
Thank you, Adilen for your comments. As you can see with many of our reviews, our staff and team are complimented often for our levels of service and friendliness, we hope we have the opportunity to show you this level of service on your return visit.

10/10 Excellent

Marcos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal, local anda service
Stayed 7 nights in Dec 2023
Response from Theresa on Jan 10, 2024
Marcos, thank you for taking the time to review your stay. We are excited you enjoyed your stay with us and look forward to welcoming you back when you are in the area.

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Theresa on Jan 10, 2024
Thank you, Joan! We are so happy you enjoyed your stay with us! We hope to have the honor of welcoming you back.

8/10 Good

Khanh

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
This is my 4th stay at this particular property. I liked how it’s so close to the Buffalo campus and the options below. I enjoy looking out my window to see foot traffic. Noise wasn’t bad at all- however I’m a city girl, noise level is all relative.
Stayed 3 nights in Dec 2023
Response from Theresa on Jan 5, 2024
Khanh we thank you for your review! Hopefully, next visit we provide you with a 5 star stay.Wishing you the best in the New Year

10/10 Excellent

Sarah

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My go to hotel when in Buffalo-close to family and anywhere you want to visit,shop,eat! Staff is always so helpful and friendly!
Stayed 5 nights in Dec 2023
Response from Theresa on Jan 5, 2024
Thank you, Sarah! We are so happy you enjoyed your stay again and that we can look forward to your return! Happiest wishes for the New Year

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Theresa on Dec 30, 2023
Thank you, Elizabeth! We hope we have the honor of welcoming you back!

2/10 Terrible

Joshua

Stayed 5 nights in Jun 2023
Response from Theresa on Dec 27, 2023
Joshua we are very sorry to learn that you did not enjoy your stay in June of this year. We wish you would have let us know while you were with us that you were not enjoying your stay so we could work together and take care of what may have been wrong.

10/10 Excellent

Michael

Stayed 2 nights in Dec 2023
Response from Theresa on Dec 25, 2023
Thank you, Michael! We hope we get the opportunity to welcome you back.

8/10 Good

Randy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Theresa on Dec 24, 2023
Thank you, Randy! Hopefully, next visit we provide a 5 star stay.

10/10 Excellent

Aisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Theresa on Dec 24, 2023
Thank you, Aisha!

10/10 Excellent

Robert

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We came into town for the Bills / Cowboys game and overall enjoyed the stay. Our kitchen was a little dirty still and some ants but besides that everything was great. Morning breakfast was excellent and the restaurants/ tavern next door were also great. We will definitely come back to this hotel on our next trip to Buffalo. Super close to airport and downtown Buffalo!! 4.5 ⭐️
Stayed 3 nights in Dec 2023
Response from Theresa on Dec 23, 2023
Robert thank you for the terrific rating and very nice review. We are very sorry that your kitchen was not cleaned to perfection. We hope the staff took care of this right when you brought it to their attention. We hope we have the privilege of welcoming you back when you return to the area.

10/10 Excellent

aviva

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023
Response from Theresa on Dec 13, 2023
Thank you, aviva!