37-inch TV with satellite channels

Reviews of Residence Inn by Marriott Buffalo Galleria Mall

3 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 171 out of 365 reviews" "
Rating 8 - Good. 110 out of 365 reviews" "
Rating 6 - Okay. 35 out of 365 reviews" "
Rating 4 - Poor. 25 out of 365 reviews" "
Rating 2 - Terrible. 24 out of 365 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Lily

Travelled with partner
The hotel was fairly clean, a few hairs in the washroom which was a tad unpleasant. The water was luke warm but wouldn’t get any hotter. Overall it was a decent stay. Would book again!
Stayed 1 night in Mar 2024

8/10 Good

Jalene

Stayed 1 night in Feb 2024

10/10 Excellent

Rita

Stayed 1 night in Feb 2024

8/10 Good

Austin

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Sherrie, georgetown

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the layout and size of our suite which was perfect for our family of five! Friendly staff as well!
Stayed 1 night in Feb 2024

2/10 Terrible

Max

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What a nightmare of an experience! We booked a suite a month prior to arrival. As an Bonvoy member we were also offered early checkin. Upon arrival at the property at 2PM, not only were we told our room was not available, we were told the property was overbooked and they did not have our suite available, nor any other rooms. We were told to come back to check availability. We called a couple pf times and were told same thing. Three hours later we came back to the property and were told same thing. We are now at a point worrying our family will have to sleep in our vehicle. 7:30pm and a suite suddenly became available. Leaks in the ceilings, dirty showers, stained sofa. A scary and nightmarish experience.
Stayed 1 night in Feb 2024

10/10 Excellent

Adam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would 100% recommend
Amazing stay, rooms were above average and staff was first class and helpful.
Stayed 1 night in Dec 2023

10/10 Excellent

Salvatore

Stayed 1 night in Dec 2023

10/10 Excellent

Galen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Cleanliness Of The Room & The Friendliness Of The Staff Gave It A Real Right At Home Feel That I Thought Was Major And Because Of This I Will Be Bokking To Stay At Again In The Near Future.
Stayed 2 nights in Nov 2023

6/10 Okay

James

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel staff were all terrific; no matter when you walked through the lobby, the front desk always greeted you very warmly. Check in and check out was also very easy. The complimentary breakfast was also very good. The reason for the mediocre review was the condition of my room. I was in the top floor and there were water stains throughout a main drywall seam in the room. Also, cabinets (kitchen and bathroom) seemed as though they were glued together. The shower curtain also was a little less than nice and one of my towels had a long hair on it (I know it was not mine since I am bald). Overall I would try this hotel again in the hopes that it was just my room that needed an upgrade….like I said, the front desk staff were all great.
Stayed 2 nights in Nov 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Suenda

Liked: Cleanliness, staff & service, property conditions & facilities
Customers can't bring their own entertainment device.
Stayed 2 nights in Oct 2023

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bills trip
Very friendly staff - my only complaint was the $10 per day parking fee
Stayed 5 nights in Oct 2023

6/10 Okay

Mike

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We were not aware or notified at the time of booking that the pool and gym were closed until further notice.
Stayed 1 night in Oct 2023

4/10 Poor

Michael

Travelled with family
Disliked: Staff & service
Stayed at many Residence Inns in the past, but we could not get anyone to fix the coffee maker in our suite, tried 4 times over 3 days-phone, in person at the desk- nothing got action. Fitness room flooded from the pool making it unusable. The value proposition for this hotel is to have a working kitchen and they failed
Stayed 4 nights in Oct 2023

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful
Stayed 5 nights in Sep 2023

8/10 Good

renee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, close by to restaurants, shopping and night life
Stayed 2 nights in Sep 2023

2/10 Terrible

Peter

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last time booking this Hotel
I had a family emergency and had to cancel 1/2 of my reservation. All Hotels were sold out that weekend so re-booking my room was 100% guaranteed but the GM decided to deny my request, as well as, the request from Hotels.com to provide a one-time courtesy. Real nice how they treat good customers who had an unforeseen family emergency
Stayed 7 nights in Sep 2023

6/10 Okay

John

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 2 nights in Sep 2023

10/10 Excellent

Mayra

Stayed 5 nights in Sep 2023
Response from Claudia Brashear on Sep 20, 2023
Thank you for takin a moment to let us know about your recent stay. We hope to welcome you back to our hotel in the not too distant future.

2/10 Terrible

Hector

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty and dingy. Water stain on ceiling near broken smoke alarm! Understaffed during sold out holiday weekend. Door knobs were off a couple of doors, broken towel rack, small hole on ceiling. Customer service less than mediocre! Rates were outrageous for this type of service.
Stayed 2 nights in Sep 2023

10/10 Excellent

Caterina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay.
Stayed 5 nights in Jul 2023

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Terrible service
The service was terrible. The front desk who greeted us was rude. She asked for our credit card for incidentals but never told us how much. When I asked she goes “it’s just $20” which wasn’t the point. She should of said that prior to asking for the card. We asked for extra pillows at the desk and she said they would send them and never came. I called for extra pillows and never came. Then I went down to ask for pillows when my food was delivered and it never. Service needs to do better. The hotel was nice and the bed was super comfortable. There was also water stains on the ceiling in the kitchen area.
Stayed 1 night in Aug 2023

6/10 Okay

Sharron

Stayed 2 nights in Aug 2023

10/10 Excellent

Lisa

Stayed 5 nights in Aug 2023

6/10 Okay

sarah

Stayed 1 night in Aug 2023

10/10 Excellent

Marlene

Stayed 1 night in Aug 2023

4/10 Poor

Jarissa

Disliked: Property conditions & facilities
Fairly nice hotel but it rained one night and the roof leaked and there were puddles all over the room
Stayed 3 nights in Jul 2023

6/10 Okay

MICHAEL

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Close but no cigar!
Good hotel in need of some repair. Much room for improvement. When we booked the hotel it was made clear that our room would be serviced every other day for an extended stay which was fine. Unfortunately, after being there three days we had to request service and the towels we requested were never delivered. Out of a 9 night stay our room was serviced only twice. Used the fitness room everyday, some days they had towels, others they did not. No disinfectant wipes or spray and one day, no trash can. Monitors missing on all equipment. With a little bit of effort this could be a great place.
Stayed 9 nights in Jul 2023

2/10 Terrible

Rachel

Disliked: Cleanliness
Stayed 5 nights in Jul 2023

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were very happy with the service we got from Sharinda(I am sorry if I have got her name wrong)It was her service that day(My birthday)that made our stay memorable.Because of her we will certainly stay at you hotel on future visits.
Stayed 1 night in Jul 2023

2/10 Terrible

Skylar

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

2/10 Terrible

Liza

Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
Room dated and feels old. Cabinets banged up. Shower tiles cracked and fillled. Shower curtain rod not properly anchored so moves (missing one of two screws on both brackets), carpet frayed along whole length of washroom door, can see underpaid. Duvet stained. Good on wall by kitchen table. Old used coffee insert still in coffee machine. Poor kitchen amenities. Provided with one large pot. No frying pan, kettle, or smaller pot. Ok utensils and 3 sets dishes. No additional pillows for sofa bed and when asked front desk was told hotel is full so none available. Extra linen for sofa bed limited and not even folded properly in closet so ?used?. When asked for additional pot or kettle, young woman asked why we needed it (implying it was not needed)… and said we could either heat water in a cup in microwave or come down and she would give us boiled water (???!!!). POOL was ok. But of hair one day and was nice but NOT HEATED… but second day we came down it had black stuff on bottom… I grabbed the pool cleaner and put it in and it was HAIR!!! Tons of hair on the bottom of the pool!!! so disgusting. Front desk also told me many people housed there who are displaced from fires or floods… I must say some Sketchy looking people and I did not feel comfortable really. Our room also overlooked a small courtyard with fire pit and a bunch of people sat and smoked and talked there both nights… not only did the sound bother us and keep us awake but drive my dog nuts too.
Stayed 2 nights in Jun 2023

2/10 Terrible

anshuman

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
One of the worst experience ever . There is some issue between the staff and management it seems. I stayed there for 2 nights, not for one day were the linens changed even after repeated requests. I had asked for additional Yoel and blanket , got none. For the first time saw no telephone in a room to make a call to reception. I don’t recommend this hotel at all.
Stayed 2 nights in Jun 2023

10/10 Excellent

william

Stayed 4 nights in Jun 2023

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service
Great Service
The staff is very professional and friendly.
Stayed 1 night in Jun 2023

6/10 Okay

Patricia

Travelled with family
Liked: Staff & service, property conditions & facilities
My was not to clean
Stayed 5 nights in Jun 2023

8/10 Good

IGOR

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Close to Canadian border close to Walden Galleria
Stayed 2 nights in Jun 2023

4/10 Poor

Eric

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Very Disappointed!
My wife and I stayed here for two nights on the weekend to attend a family event. We have stayed at many Marriott properties and this one was by far the worst. First the good points: 1. Afternoon lady at reception was great. Very friendly and accommodating. Check in was quick and smooth. 2. The condition of the lobby and eating area was up to Marriott standards. 3. The breakfast buffet was very good. Now the bad points: 1. Overall property cleanliness was terrible. When we arrived there was garbage everywhere. Garbage bags left in the hall ways, outdoor trash cans overfilled, broken open bags of food lying around the property with seagulls feeding on the garbage. I advised the front desk twice over two days and nothing was done. It was only on the Monday morning after we were leaving that they had someone finally cleaning things up. 2. We were staying in their King suite which is a nice large room with an open concept. We have stayed in these rooms at other Residence Inns and really enjoy the layout and comfort. Right when we opened the door we noticed and stale odour and even after turning on the lights the room was very dim. The couch and carpet were old and ripped up. The furniture and cabinets had many scrapes. The refrigerator had about 5 or 6 dents in the door. Overall this room was well beyond "tired" and in my view should not be used until it is brought up to Mariott standards.
Stayed 2 nights in Jun 2023

10/10 Excellent

Wesley

Stayed 3 nights in May 2023

10/10 Excellent

Scott

Stayed 4 nights in May 2023

8/10 Good

Elaine

Stayed 5 nights in May 2023

4/10 Poor

Jacqueline

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023

2/10 Terrible

Therasa

Stayed 10 nights in May 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

2/10 Terrible

Neelima

Disliked: Cleanliness, property conditions & facilities
Paid $1800 but by means property was worth that much. Showing leaked sealing. The flooring was sticky, the washrooms clogged easily, the ceiling showed leakage spots, not enough utensils for 5 people in a two bedroom suite.
Stayed 2 nights in May 2023

10/10 Excellent

Rey

Stayed 1 night in May 2023

8/10 Good

Matthew

Stayed 1 night in Apr 2023