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Reviews of Motel 6 Amherst, NY - Buffalo

2 out of 5
Motel 6 Amherst, NY - Buffalo
4400 Maple Rd, Buffalo, NY

Reviews

6.6
Rating 10 - Excellent. 237 out of 1001 reviews" "
Rating 8 - Good. 260 out of 1001 reviews" "
Rating 6 - Okay. 196 out of 1001 reviews" "
Rating 4 - Poor. 149 out of 1001 reviews" "
Rating 2 - Terrible. 159 out of 1001 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Peter

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had a bad boric acid smell right as you came in the door. Tried to open the window but it was screwed shut. No counter or shelf for toiletries in bathroom. Beds were like tissue paper on a pile of springs. Waited for attendant to check out, then realized it was the guy watching me from outside the glass door smoking when he finally came in after finishing his cig.
Stayed 1 night in May 2024

4/10 Poor

Diane

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stains and long black hairs on the sheets!!!
Stayed 1 night in May 2024

10/10 Excellent

Ilya

Disliked: Property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Valerie

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Overall place ok
Stayed 1 night in May 2024
Response from Brand Experience Team on May 22, 2024
Hi Valerie,Thank you for positively rating your stay!Lilith#Team6

2/10 Terrible

Marc, St-Jean-Sur-Richelieu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was OK
Stayed 1 night in May 2024
Response from Brand Experience Team on May 22, 2024
Hi Marc,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

6/10 Okay

Lasheri

Stayed 3 nights in Mar 2024
Response from Brand Experience Team on May 17, 2024
Hi LasheriThanks for your review, we really appreciate the support. Lilith#Team6

4/10 Poor

Destiny

Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all I've never stayed at a motel that didn't have a microwave or refrigerator in the room very inconvenient...The ice machine on the first floor was broken we had to go up to the second floor another inconvenience...We got our room for two nights the first night our toilet got plugged and we couldn't use it the rest of the night...The next day I went to the front desk to talk to someone about the toilet they moved us from our room to another one but the lady at the front desk was very nasty about it or bathroom the door in the second room kept locking when I went back to the front desk to ask the lady for something to open the door she got nasty with me again...I will never stay here again
Stayed 2 nights in May 2024
Response from Nancy Y. on May 15, 2024
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

10/10 Excellent

Debbie

Travelled with family and small children
Liked: Cleanliness, staff & service
This property needs to be updated and carpets need to go. Even though it’s a smoke free property, you can still smell it
Stayed 1 night in Apr 2024
Response from Brand Experience Team on May 7, 2024
Hi Debbie,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

2/10 Terrible

Marty

Disliked: Staff & service
Whats the deal with after reserving the room on expedia, having to.pay another 100 deposit??
Stayed 1 night in Apr 2024
Response from Brand Experience Team on May 7, 2024
Hi Marty,Thank you for providing your feedback. Your experience is definitely not our standard of service. We appreciate you bringing this to our attention. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

4/10 Poor

Vita

Disliked: Property conditions & facilities
Not very clean or updated.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on May 7, 2024
Hi Vita,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Maz K.#Team6

6/10 Okay

Jamil

Business traveller
Disliked: Cleanliness, property conditions & facilities
While I typically opt for accommodations beyond budget hotels/motels, the high lodging rates in Buffalo during the event weekend led me to choose this option for my one-night stay. In summary, the property would receive a 5 out of 10 rating from me. The room was relatively clean, addressing my top concern of pests, but the towels and rags were in poor condition. Despite the tub appearing clean, it was stained, and the hallways lacked sufficient lighting, creating a gloomy atmosphere. The mattress was uncomfortable and of low quality, and there were minor stains on one of the pillowcases. While suitable for a brief overnight stay and if you’re on a budget, I wouldn't recommend an extended stay at this property.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on May 1, 2024
Hi Jamil, Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience.Natalie #Team6

4/10 Poor

Jenn

Disliked: Cleanliness, property conditions & facilities
Really old and run down
Stayed 1 night in Apr 2024
Response from Brand Experience Team on May 1, 2024
Hi Jenn, Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving.We hope to see you back soon!Natalie #Team6

6/10 Okay

Linda

Liked: Cleanliness
Room was clean but is definitely a no frills kind of place. Neither of the electrical outlets in the bathroom worked. Outlets in the room worked but there wasn't a mirror in that area of the room. Our room was next door to the laundry. There wasn't any hot water for showers except in the early mornings.
Stayed 5 nights in Apr 2024
Response from Brand Experience Team on Apr 24, 2024
Hi Linda, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K.#Team6

10/10 Excellent

Darnell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service with Amy
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 24, 2024
Hi Darnell,Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon. Safe Travels! Maz K.#Team6

2/10 Terrible

Dave

Stayed 2 nights in Apr 2024

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very thoughtful gift of eclipse glasses for the solar eclipse. That was the main reason we came to Buffalo.
Stayed 4 nights in Apr 2024
Response from Nancy Y. on Apr 17, 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Amit

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and room was clean and comfortable.
Stayed 1 night in Apr 2024
Response from Nancy Y. on Apr 17, 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet but too far from mass transit.
Stayed 3 nights in Mar 2024
Response from Nancy Y. on Apr 17, 2024
Thank you for positively rating your stay!!Nancy Y.#Team6

4/10 Poor

Mark

Travelled with family
Disliked: Staff & service
Y
Stayed 1 night in Apr 2024
Response from Nancy Y. on Apr 17, 2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

4/10 Poor

greg

Travelled with family, Business traveller
Disliked: Amenities
I wasn't told about a $100 security deposit. Loud commotion in the hallway & banging on door down the hallway from our room.
Stayed 1 night in Apr 2024
Response from Nancy Y. on Apr 17, 2024
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

4/10 Poor

Jack

Disliked: Amenities, property conditions & facilities
Could hear everything going on in the adjacent rooms. Very loud. Decently clean, great location, nice staff, but everything happening in the adjacent rooms is very loud and clear. Do not recommend.
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on Apr 12, 2024
Hi Jack,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

10/10 Excellent

Clarence Edward

Stayed 7 nights in Mar 2024

8/10 Good

Andre

Travelled with partner
Liked: Cleanliness, staff & service
The location is great except for the rooms facing Hwy 290 because of the noise; rooms on the other side have no noise issues but the maintenance in general is not the best. The washroom sink in both rooms we had were nearly fully plugged. The mattresses need to be replaced and the bed covers all need a good wash.
Stayed 3 nights in Mar 2024
Response from Nancy Y. on Apr 3, 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

4/10 Poor

Brianne

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very rude. Room was very outdated. It smelt very bad.
Stayed 2 nights in Mar 2024
Response from Nancy Y. on Apr 3, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 Okay

Adilet

Stayed 7 nights in Mar 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic but room had everything we needed for our one night stay. We had a great dinner at the Anchor Bar next door.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 13, 2024
Hi JamesThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

2/10 Terrible

Mohammed

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No WiFi
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on Mar 13, 2024
Hi Mohammed,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

4/10 Poor

Angyal

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Feb 7, 2024
Hi Angyal, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

8/10 Good

Ali

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Brand Experience Team on Feb 7, 2024
Hi Ali,Thank you for positively rating your stay!Lilith#Team6

6/10 Okay

Paul

Just what i expected, good for 2 nights to watch Buffalo lose to KC ..... Again.... wide right
Stayed 2 nights in Jan 2024
Response from Brand Experience Team on Feb 7, 2024
Hi Paul,Thank you for positively rating your stay!Lilith#Team6

8/10 Good

James

Liked: Cleanliness, staff & service, amenities
The room was big and very quiet. Quite for being on the first floor near an entrance door.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Jan 30, 2024
Hi James, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

2/10 Terrible

Mark

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Bedbugs. Bedbugs are bad here. First and second room both had them. The staff was shown and still insisted that they didn't have the bedbugs. Never again will I stay there, questioning use of Xpedia too.
Stayed 1 night in Jan 2024
Response from Nancy Y. on Jan 24, 2024
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
It was wonderful the desk associate was great. Only complaint no microwave or fridge. People and room were wonderful
Stayed 1 night in Jan 2024
Response from Nancy Y. on Jan 24, 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

4/10 Poor

Drew

Liked: Cleanliness
Disliked: Staff & service, room comfort
Check your accounts. They keep incidental fees.
Heard all different animal noises all night long, didn't even stay the whole night left because I could not sleep. The hotel charged me a $100 incidentals fee and never refunded me the money. The man at the front desk was very rude and unfriendly.
Stayed 1 night in Dec 2023
Response from Nancy Y. on Jan 17, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Sky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2023

4/10 Poor

Hailee

Stayed 1 night in Dec 2023

6/10 Okay

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Tv was small no soaps
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Jan 9, 2024
Hi Alicia,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith#Team6

4/10 Poor

Jesus

Stayed 1 night in Dec 2023

6/10 Okay

robert

room could have been warmer
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Jan 3, 2024
Hi Robert, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

8/10 Good

Fred

Stayed 1 night in Dec 2023

6/10 Okay

Shanna

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was horrible and my children and I stayed in our Jeep one night and no one would refund our money and the hotel isn’t in good condition it’s to bad I booked threw you for years now and feel so bad no one would make it right what’s my Platinum status for then?
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Dec 26, 2023
Hi Shanna, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

6/10 Okay

sunny

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Room was too cold
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Dec 21, 2023
Hi Sunny, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

4/10 Poor

Amy

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No microwave, no hairdryer. Booked an accessible room and they put us in a regular room
Response from Brand Experience Team on Nov 29, 2023
Hi Amy,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 Okay

Sarah

Stayed 1 night in Nov 2023

6/10 Okay

Ronald

Disliked: Cleanliness, staff & service, property conditions & facilities
So so, get what you pay for I guess
Found hairs in my towels and an opened gum pack on my nightstand. Plus no elevator.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Nov 29, 2023
Hi RonaldWe appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around. Until then, we’ll leave the light on. For you. Lilith#Team6

10/10 Excellent

John

Stayed 2 nights in Nov 2023

8/10 Good

Daniel

Stayed 1 night in Nov 2023

8/10 Good

Walter

Liked: Staff & service, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Bruce

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint and beautiful establishment
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Nov 21, 2023
Hi Bruce,Thank you for the excellent review! We hope to see you soon.Lilith#Team6

8/10 Good

Derval

Business traveller
Liked: Cleanliness, staff & service, amenities
Professionalism displayed by staff. Clean room, service quality good.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Nov 15, 2023
Hi Derval, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6