8/10 Good
Gwen
Travelled with family
May 14, 2024
Liked: Cleanliness, amenities, property conditions & facilities
Upon checking in we were informed that our booked room was not available and that we would be downgraded (with the appropriate discount, of course). However, this was an anniversary trip for us and the room that we had booked was pretty important to us. The staff were not at all sympathetic or even helpful, only telling us to just check back the next day to see if another room was available. We bypassed the front desk and found the HR office where the lady there was so very nice and immediately set out to help us. She contacted the manager that was on site, and he immediately appeared and made everything good. We are so very appreciative of the result and it turned our whole vacation around! To their credit, there was a convention or two in the area, and I'm suring there were booking issues there. However, it didn't seem fair to bump us from our room for that reason or without any prior notification. I do recommend this hotel for a stay and the area is beautiful.
Gwen
Stayed 3 nights in May 2024