Lobby sitting area

Reviews of Motel 6 Brooks, AB

2 out of 5
Motel 6 Brooks, AB
1119 2 Street West, Brooks, AB

Reviews

8.6

Excellent

Rating 10 - Excellent. 145 out of 317 reviews" "
Rating 8 - Good. 124 out of 317 reviews" "
Rating 6 - Okay. 30 out of 317 reviews" "
Rating 4 - Poor. 10 out of 317 reviews" "
Rating 2 - Terrible. 8 out of 317 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Rebecca

Nice and newly renovated. Basic room. What I expect for the $
Stayed 3 nights in May 2024
Response from KS on May 22, 2024
Hi Rebecca,Thank you very much for such a great rating and review. we are glad that you had the best experience with us. thank you so much for choosing Motel 6.Thank you,Team 6

6/10 Okay

Athena

Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from ks on May 11, 2024
HI Athena,we appreciate your rating.Thank you very much.Team 6

8/10 Good

Mary Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from KS on May 9, 2024
Hi Mary,we appreciate your rating. Thank you very much.Team M6

10/10 Excellent

Xanel

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great stay. Only issue, light bulb above sink wasn’t working.
Stayed 1 night in Apr 2024
Response from KS on May 2, 2024
Hi XANEL,We apologize on the behalf of whole team and management for such inconvenience that you had to go through. And thank you very much for brining up the issue, we will try our next time you visit our Motel 6. and Also we appreciate for such a good review. Thank you very much for staying with us at Motel 6,Motel 6 Team

10/10 Excellent

Ismail

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for your money
Stayed 2 nights in Apr 2024
Response from KS on May 2, 2024
HI ISMAIL,THANK YOU VERY MUCH LEAVING SUCH A GREAT REVIEW. WE HOPE YOU HAVE HAD THE BEST EXPERIENCE WITH US.THANK YOU VERY MUCH FOR STAYING WITH US,MOTEL 6 TEAM.

10/10 Excellent

Ismail

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice modern rooms, very clean and best bang for your buck ! (Goodprice)
Stayed 4 nights in Apr 2024
Response from KS on Apr 28, 2024
HI ISMAIL, THANK YOU VERY MUCH FOR SUCH A GREAT REVIEW. WE APPRECIATE THAT A LOT. WE HOPE THAT YOU HAD THE BEST EXPERIENCE STAYING WITH. THANK YOU,TEAM 6.

10/10 Excellent

Jami, Whitecourt

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I booked this property for my son and husband as they are working away. They took a $200 room deposit and the site says $150. Just to give travellers a heads up about hotels and damage deposits. DO YOUR RESEARCH BEFORE NOT EVERY HOTEL/MOTEL TAKES A ROOM DEPOSIT.
Stayed 1 night in Apr 2024
Response from RT on Apr 28, 2024
HI JAMI, WE DO APPOLOGIZE FOR THAT INCONVINIENCE. THANK YOU SO MUCH FOR BRINGING UP THAT ISSUE WITH US. WE WILL SURELY FIX THAT. WE ARE VERY SORRY FOR THAT AGAIN. BUT ALL THE DEPOSITS ARE REFUNDABLE ON CHECK OUT TIME.THANK YOU,MOTEL 6

8/10 Good

David

Business traveller
Clean accommodations
Stayed 5 nights in Apr 2024
Response from NL on Apr 15, 2024
Thank you for your feedback David, We hope to see you again soon!

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice motel. Check in staff super friendly. Room was nice & clean Beds and pillows very comfortable Road onsite around the motel in need of major maintenance, it had been raining and there was a massive puddle (pond) Would stay here again if in area
Stayed 1 night in Apr 2024
Response from NL on Apr 8, 2024
Hello Robert thank you for sharing your experience with us, We are happy you loved your stay with us. Yes we have that project in place already for this spring :). Thank you so much, we hope to welcome you again soon!

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful.
Stayed 1 night in Apr 2024
Response from NL on Apr 15, 2024
Thank you for sharing your experience with us Stephen, it was our pleasure to serve you. We hope to welcome you again soon!

4/10 Poor

Megan

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 29, 2024
Hi Megan, We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

6/10 Okay

Grant

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Beds were comfortable, room was ok for the price. Parking lot pavement was a mess, potholes and muddy, couldn’t help but track into the room!
Stayed 2 nights in Mar 2024
Response from Chris on Mar 24, 2024
We are sorry we weren't able to fully meet your expectations. We can assure you we are working towards having our parking lot re-done! We hope to see you again in the future!

10/10 Excellent

tyler

Stayed 1 night in Mar 2024
Response from Chris on Apr 1, 2024
Thank you for your 5/5 review!

10/10 Excellent

Donald

Stayed 4 nights in Mar 2024
Response from Chris on Apr 1, 2024
Thank you for your 5/5 review!

10/10 Excellent

Lyndsay

What we needed
Stayed 1 night in Mar 2024
Response from NB on Mar 3, 2024
Thank you for your amazing review, happy to assist you on what you needed. We highly appreciate it!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Feb 2024
Response from KS on Feb 14, 2024
thank you so much for such a great review. we will do our best assist you for next time as well.thank youregardsmotel 6 team

10/10 Excellent

kevin

Liked: Staff & service, amenities, property conditions & facilities
Great spot, especially for the price.
Stayed 1 night in Feb 2024
Response from KS on Feb 14, 2024
thank you for such a good review. we appreciate that a lot.regards motel 6 team

4/10 Poor

Patricia

Liked: Staff & service
Beds were comfortable. Toilet didn’t flush properly and no sink drain stopper in sink.
Stayed 3 nights in Jan 2024
Response from Brand Experience Team on Feb 6, 2024
Hi Patricia,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

10/10 Excellent

Eldon

Was good
Stayed 2 nights in Jan 2024
Response from Mortal 6 on Jan 29, 2024
It was our pleasure to serve you. we are hoping for you to have a wonderful experience at mortal 6. Thank you so much and you are most welcome at motel 6.

10/10 Excellent

Mark

Stayed 4 nights in Jan 2024
Response from Brand Experience Team on Feb 7, 2024
Hi Mark,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

Gerald T

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfy, and easy parking.
Stayed 2 nights in Jan 2024
Response from Brand Experience Team on Feb 6, 2024
Hi Gerald,Thank you for the perfect rating!Lilith#Team6

8/10 Good

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had everything I needed in my room. Staff was helpful
Stayed 3 nights in Jan 2024
Response from Brand Experience Team on Jan 29, 2024
Hi Alexander, We are glad you had a great experience and appreciate your feedback! Maz K.#Team6

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, quiet, would stay here again.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Jan 29, 2024
Hi Ivan, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

10/10 Excellent

Gerald T

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from KS on Feb 14, 2024
thank you so much for giving such a great rating. regards,motel 6 team

6/10 Okay

Mark

Liked: Cleanliness, staff & service
Unfortunately no coffee or tea is supplied in the suite. Easy parking in front of your suite. I recommend a 2nd floor suite as I was woken at 2AM by the visitor above who sounded like they were rearranging the furniture for 1 hour.
Stayed 1 night in Jan 2024
Response from Nancy Y. on Jan 23, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Kimberly

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was fantastic. Rooms were clean, beds and pillows very comfortable. Price was good. Met every expectation based on hotel description.
Stayed 1 night in Jan 2024
Response from Nancy Y. on Jan 16, 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Hitomi

Stayed 1 night in Jan 2024
Response from KS on Feb 14, 2024
thank you so much for giving such a great rating. we will keep giving our best to provide you the best experience. thank you so much,motel 6 team

10/10 Excellent

Anthonie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from RJ on Jan 8, 2024
Dear Anthonie,Thank you so much for taking the time to share your positive experience at Motel 6 Brooks. We're delighted to hear that you enjoyed your stay with us. Our team works hard to provide a comfortable and welcoming environment, and your feedback is truly appreciated. We look forward to welcoming you back on your next visit.

8/10 Good

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities
Good motel. Comfortable stay and clean. Comfy beds! Had to change rooms as 116 had plumbing issues. No lights working for above bathroom sink in both rooms I was in which was annoying for getting ready the next day but there is another mirror by the door at least that isn’t dark.
Response from RJ on Jan 8, 2024
Dear Sophia, glad you still enjoyed your stay despite your difficulties. Our front desk is always avail able to help you 24/7. The light switch for the sink lights are on the wall between bed and washroom, it’s the location is sometimes hard to see. Thank you for stay with us. We hope to serve you better next time.

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from RJ on Jan 8, 2024
Dear Aaron,Thank you so much for taking the time to share your positive experience at Motel 6 Brooks. We're delighted to hear that you enjoyed your stay with us. Our team works hard to provide a comfortable and welcoming environment, and your feedback is truly appreciated. We look forward to welcoming you back on your next visit.

10/10 Excellent

Gerald T

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, comfortable bed, good restaurant/pub, friendly staff. Ruby greeted me by name again, which is a nice touch.
Stayed 2 nights in Nov 2023
Response from Nancy Y. on Dec 12, 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Kerry

Stayed 1 night in Nov 2023
Response from Kerry on Jan 8, 2024
Dear Kerry,Thank you so much for taking the time to share your positive experience at Motel 6 Brooks. We're delighted to hear that you enjoyed your stay with us. Our team works hard to provide a comfortable and welcoming environment, and your feedback is truly appreciated. We look forward to welcoming you back on your next visit.

8/10 Good

Pam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great price, clean, and staff at check in and check out were great.
Stayed 1 night in Nov 2023
Response from Nancy Y. on Dec 5, 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

8/10 Good

Amanda

Travelled with family, Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Decent stay for a motel. Floor was a little dirty as my daughter and I found our white socks to be brown on the bottom while inside the room. Few potholes on the pavement, but we were able to check in early so that was nice. The rooms were slightly updated but floor is quite creaky.
Stayed 1 night in Nov 2023
Response from Nancy Y. on Dec 5, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Pauline

Stayed 1 night in Nov 2023
Response from RJ on Nov 25, 2023
Dear Pauline,Thank you for staying with us at Motel 6 Brooks! We're thrilled to hear you had a positive experience. Your kind words mean a lot to us. We hope to welcome you back soon!Best,Motel 6 Brooks

10/10 Excellent

Steve, Calgary

Stayed 1 night in Nov 2023
Response from RJ on Jan 8, 2024
Hello Steve,We are delighted to hear you had a great stay with us. We look forward to having you with us again. Cheers!

8/10 Good

Gerald T

Stayed 2 nights in Nov 2023
Response from RJ on Nov 25, 2023
Dear Gerald,Thank you for staying with us at Motel 6 Brooks! We're thrilled to hear you had a positive experience. Your kind words mean a lot to us. We hope to welcome you back soon!Best,Motel 6 Brooks

10/10 Excellent

Gerald T

Stayed 2 nights in Nov 2023
Response from RJ on Nov 15, 2023
Dear Gerald,Sincere thanks from all of us at Motel 6 Brooks for taking the time to share your positive experience! Your feedback have brightened our day, and we're grateful.It warms our hearts to know that you enjoyed your stay with us. Your appreciation for our accommodations and services fuels our commitment to providing excellent hospitality.We value your trust in us and eagerly anticipate the pleasure of serving you again on your future visits to Motel 6 Brooks.Warm regards,MOTEL 6 BROOKS

8/10 Good

James

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was reasonably priced. No maid service unless requested wasn't great.
Stayed 3 nights in Nov 2023
Response from RJ on Nov 15, 2023
Dear James,Thank you for sharing your feedback with us. We're pleased to hear that you found our pricing reasonable. We are delighted to hear that overall your stay was great.We apologize if the lack of automatic maid service fell short of your expectations. Your comments are important to us, and we'll use them to improve our services.Should your travels bring you back our way, we would welcome the opportunity to better meet your expectations.Warm regards,Motel 6 Brooks

8/10 Good

Leonard

Stayed 1 night in Nov 2023
Response from RJ on Nov 25, 2023
Dear Leonard,Thank you for staying with us at Motel 6 Brooks! We're thrilled to hear you had a positive experience. Your kind words mean a lot to us. We hope to welcome you back soon!Best,Motel 6 Brooks

10/10 Excellent

Roch

Stayed 1 night in Nov 2023
Response from RJ on Nov 25, 2023
Dear Roch,Thank you for staying with us at Motel 6 Brooks! We're thrilled to hear you had a positive experience. Your kind words mean a lot to us. We hope to welcome you back soon!Best,Motel 6 Brooks

10/10 Excellent

Bram

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place
Stayed 1 night in Oct 2023
Response from Nancy Y. on Nov 7, 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Cameron

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 2 nights in Oct 2023
Response from Nancy Y. on Nov 7, 2023
Thank you for the perfect rating!!Nancy Y.#Team6

10/10 Excellent

Trevor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great convenient location with restaurant/bar onsite and short walking distance of lots of stores and restaurants
Response from Nancy Y. on Nov 7, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from RJ on Nov 15, 2023
Dear Mark,On behalf of the entire team at Motel 6 Brooks, we extend our heartfelt gratitude for your positive reviews! Your time to give a feedback is truly appreciated, and we're delighted to hear about your positive experiences during your stay with us.We're thrilled that you enjoyed our accommodations and services. Your feedback inspires us to continue providing exceptional hospitality to each of our guests. Knowing that you had a great experience is the best reward for our efforts.Thank you for choosing Motel 6 Brooks. We look forward to welcoming you back and providing you with another outstanding stay.Sincerely,MOTEL 6 BROOKS

10/10 Excellent

Bruce

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly service. The bed mattress was firm which is excellent. The manager gave me a 5.00 food voucher for the restaurant. The turkey dinner was excellent, just needed little more meat. It was home cooked and my compliments to the chef.
Stayed 2 nights in Oct 2023
Response from Brand Experience Team on Oct 31, 2023
Hi BruceWe appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

8/10 Good

Gerald T

Stayed 1 night in Oct 2023
Response from RJ on Nov 15, 2023
Dear Gerald,On behalf of the entire team at Motel 6 Brooks, we extend our heartfelt gratitude for your positive reviews and your loyalty with us! Your time to give a feedback is truly appreciated, and we're delighted to hear about your positive experiences during your stay with us.We're thrilled that you enjoyed our accommodations and services. Your feedback inspires us to continue providing exceptional hospitality to each of our guests. Knowing that you had a great experience is the best reward for our efforts.Thank you for choosing Motel 6 Brooks. We look forward to welcoming you back and providing you with another outstanding stay.Sincerely,MOTEL 6 BROOKS

8/10 Good

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Was surprised to see the pub closed at 9:00 Staff was friendly, beds comfy Great room for the price!
Stayed 1 night in Oct 2023
Response from RJ on Nov 15, 2023
Dear Rhonda,Thank you so much for sharing your thoughts with us! We appreciate your feedback and are delighted to hear that you found our staff friendly, beds comfy, and the room great for the price.We apologize for any inconvenience regarding the pub's closing time, and we'll take your comments into consideration for future improvements.We look forward to welcoming you back for another pleasant stay in the future.Warm regards,Motel 6 Brooks

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in the heart of Brooks. Close to shopping and restaurants. Rooms are clean and beds comfortable. Very affordable. Would stay there again.
Stayed 2 nights in Oct 2023
Response from RJ on Oct 19, 2023
Dear Nicole,Thank you for taking the time to leave such a positive review! We're delighted to hear that you enjoyed your stay with us. It's wonderful to know that you found our location convenient, the rooms clean, and the beds comfortable. We're also pleased to hear that you found our rates reasonable. We look forward to welcoming you back for another great stay!Warm regards!

10/10 Excellent

Alana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from RJ on Oct 19, 2023
Dear Alana,Thank you so much for your positive feedback! We're thrilled to hear that you had a great experience. If you ever need anything else or have any suggestions, please feel free to let us know. We look forward to welcoming you back in the future!Warm regards!