Deluxe Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchen | Private kitchen
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Reviews of VetteCity Hotel

2.5 out of 5
VetteCity Hotel
166 Cumberland Trace Rd, Bowling Green, KY

Reviews

7.4

Good

Rating 10 - Excellent. 131 out of 367 reviews" "
Rating 8 - Good. 90 out of 367 reviews" "
Rating 6 - Okay. 60 out of 367 reviews" "
Rating 4 - Poor. 48 out of 367 reviews" "
Rating 2 - Terrible. 38 out of 367 reviews" "

7.2/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

William

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Roaches
Stayed 1 night in May 2024

2/10 Terrible

Whitney

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
BED BUGS! After checking in I started looking things over as I normally do and ended up finding BED BUGS!
Response from Selmira on May 8, 2024
Whitney, On behalf of the entire staff, I want to apologize for any negative experience during your recent stay with us. I assure you we will contact pest control with priority to have this inspected.Thank you for bringing it to our attention.

4/10 Poor

Emily

Liked: Staff & service
Disliked: Cleanliness
It was fine for the one night stop to break up our long drive and the area wasnt too bad. The room seemed cpesn but the rest of the building looked filthy. The front desk staff was very friendly and helpful upon check in. Someone left the back entrance wide open in the middle of the night for several hours though. Not sure if it was staff or another person staying but made it feel unsafe since anyone could have gotten in without a room key.
Stayed 1 night in Apr 2024
Response from Selmira on May 7, 2024
Emily, We appreciate you taking the time to give us feedback, I will share this with our front desk staff, so that they are doing their scheduled walk throughs more frequently. Again thank you for bringing this to our attention, and for your time.

8/10 Good

Kelsey

Stayed 1 night in May 2024
Response from Selmira on May 7, 2024
Kelsey, On behalf of our entire staff, I want to thank you for your time and feedback. Safe Travels and we hope to see you soon!

6/10 Okay

dillon

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Selmira on May 2, 2024
Dillion,We appreciate you leaving us a score, and hope to be of accommodation on your next visit to Bowling Green.

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Selmira on May 2, 2024
Jenny, On behalf of our staff, thank you for leaving us such a great score! We hope to be of accommodation on your future travels!

6/10 Okay

Judy

Disliked: Property conditions & facilities
Looks like it was a nice hotel in it's day but needs updating. It was a good value for a one night stay though.
Stayed 1 night in Mar 2024
Response from Selmira on Apr 23, 2024
Judy, Thank you for taking the time to give us feedback, we appreciate you and hope to see you soon. Kind Regards

10/10 Excellent

Gay Doh

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel have a friendly staff and the room are clean
Stayed 2 nights in Apr 2024
Response from Selmira on Apr 23, 2024
Wow! I want to sincerely thank you for the amazing score and kind words. We hope to be of accommodation the next time you are in the Bowling Green area. Thank you & Safe Travels!

2/10 Terrible

sherry

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and pool area was cold.....the room was dirty and the halls were filthy. Noisy neighbours and could hear them through the floor as if they were in our room. Noise outsode our window all night. Awful experience. Counter staff were of no assistance
Stayed 1 night in Feb 2024
Response from Selmira on Apr 23, 2024
Dear Sherry, We appreciate you taking the time to give us feedback, I am sincerely apologetic for the negative experience during your recent stay with us. Guest satisfaction is our main priority and we are sorry that we have failed you.

6/10 Okay

Jamie

Liked: Cleanliness, staff & service
We loved the pool area. Room was
Stayed 1 night in Apr 2024
Response from Selmira on Apr 23, 2024
Jamie, We appreciate, you taking the time to give us feedback and were happy to hear you enjoyed our pool facilities. If there is anything we can be of assistance with please don't hesitate to call us direct.

4/10 Poor

Betsy

Travelled with group
Disliked: Amenities, property conditions & facilities
When checking in they didn’t not have our reservation. Room didn’t have heat or air. Brought us a space until that only did heat. Windows don’t open. There was a fight in the hall that ended in a woman banging on our door. We did not feel safe at all. Walls are paper thin. When we left we saw black mold all over by the pool entrance. Staff was friendly, would never stay here again.
Stayed 1 night in Apr 2024
Response from Selmira on Apr 23, 2024
Dear Betsy, We appreciate you taking the time to give us feedback, I am sincerely apologetic for the negative experience during your recent stay with us. Guest satisfaction is our main priority and we are sorry that we have failed you.

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean room
Stayed 1 night in Apr 2024
Response from Selmira on Apr 23, 2024
Pam, WOW, thank you for the amazing score! We appreciate your time and hope to be of accommodation in the future! Sincerely

6/10 Okay

Barbara

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We had a one night stay, guess it was ok for the price. Beds were VERY hard, room could have used a more thorough cleaning, and there was no breakfast except for coffee but they did not even have decaf so we had nothing. Vending machine was cash only so we could not use that either. Nice that it was non smoking but the cigarette butts were all over the ground outside. Staff was pleasant enough.
Stayed 1 night in Mar 2024
Response from Selmira on Apr 23, 2024
Barbara, We appreciate you taking the time to give us feedback, I am sincerely apologetic for the negative experience at our property and we hope for the opportunity to accommodate you and make things right!

2/10 Terrible

Elissa

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Smelled like mold! The halls and room we dirty and sketchy
Stayed 1 night in Mar 2024
Response from Selmira on Apr 23, 2024
Elissa, On behalf of our entire staff I want to thank you for taking the time to give us feedback, and apologize for the negative experience during your stay with us. Thank you and safe travels!

4/10 Poor

Jeff

Travelled with family
Liked: Staff & service
Disliked: Amenities
Could use a few updates. Hotub not working. No ice machine
Stayed 1 night in Mar 2024
Response from Selmira on Apr 23, 2024
Jeff, we appreciate you taking the time to give us feedback. I want to update you, incase of any near future plans to visit us. The hot tub is currently operational, and the hotel has two ice machines, one is located next to the pool and one is in the first floor by entrance door.

10/10 Excellent

Brittney

Stayed 1 night in Feb 2024
Response from Selmira on Apr 23, 2024
Brittany,We appreciate you giving us feedback and for the amazing score, we hope to see you in the near future! Thank you, and safe travels!

8/10 Good

Courtney

Travelled with family and small children
Wasn’t bad.
Stayed 1 night in Mar 2024
Response from Selmira on Apr 23, 2024
Courtney, We appreciate you giving us feedback, and we hope to see you in the near future! Thank you, and safe travels!

10/10 Excellent

Paula

Travelled with family
Liked: Staff & service
Was looking forward to the hot tub, it wasnt working, and the usb ports didnt work in the room.
Stayed 1 night in Mar 2024
Response from Selmira on Apr 23, 2024
Paula, We appreciate you taking the time to give us feedback. I do apologize for the negative experience and hope that we have the opportunity to accommodate you and make things right! Kind Regards

10/10 Excellent

Mike

Travelled with partner
Liked: Amenities
Polite, helpful staff
Stayed 1 night in Mar 2024
Response from Selmira on Apr 23, 2024
Mike, On behalf of our staff, I want to thank you for taking the time to give us feedback. I'm so glad to see you had an enjoyable experience and we look forward to accommodating you in the future!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Ive been coming 2 this Place since 1987 when it was Best Western! I love it and the shopping and eating here is Awesome!
Stayed 1 night in Mar 2024
Response from Selmira on Mar 19, 2024
Lisa, On behalf of our entire staff, I want to sincerely thank you for taking the time to give us feedback, and for being a return guest of our hotel over the years. We appreciate your business, and hope to see you soon.

10/10 Excellent

Roberta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay.
Stayed 1 night in Mar 2024
Response from Selmira on Mar 12, 2024
Roberta, We truly thank you for giving us a five-star review, and hope to be your choice of hotel, the next time you are in the area.Again, thank you and hope to see you soon.

6/10 Okay

lisa

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Selmira on Mar 12, 2024
Lisa,On behalf of our entire staff, I want to sincerely thank you for taking the time to give us a score! We hope to be of accommodation the next time that you are in the Bowling Green area.

10/10 Excellent

Ryan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Mar 2024
Response from Selmira on Mar 12, 2024
Ryan, WOW, we truly thank you for the five-star review. Guest satisfaction is very important to us, and we're pleased to see that you had a positive experience.Again, thank you!

10/10 Excellent

Keeton

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time!
Stayed 1 night in Mar 2024
Response from Selmira on Mar 9, 2024
Keeton, On behalf of our entire staff I want to thank you for giving us such a great review we look forward to accommodating you in the future!

10/10 Excellent

Cinthia

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and quiet! Got upgraded due to water issues. Very enjoyable weekend.
Stayed 2 nights in Mar 2024
Response from Selmira on Mar 5, 2024
Cinthia, First I want to sincerely apologize for any inconvenience during your recent stay with us, however I am pleased to hear that you enjoyed the room upgrade and we hope to be of accommodations in the future!

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Everything went smoothly
Stayed 1 night in Feb 2024
Response from Selmira on Mar 1, 2024
Christopher, On behalf of our entire staff I want to thank you for your time and hope to be of accommodation in the future! Kind Regards & Safe Travels!

6/10 Okay

Brad

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The reason my wife and I brought our 2 granddaughters to this hotel was to swim in their indoor swimming pool. But the water temperature was extremely too cold for an indoor swimming pool. Which means we had 2 very unhappy little girls in a hotel room with limited cable channels to watch. So, I asked the guy at the front desk if he could raise the temperature of the kitty pool up just a little bit. He proceeded to tell me how The week before, there were so many people staying at the hotel and swimming, that the water was warm. And next week could end up the same way. Which didn't have anything to do with the night we were there. Then, there was the non-existent free continental breakfast. Anyhow, we will not be back and neither will any of our friends!
Stayed 1 night in Feb 2024
Response from Selmira on Mar 1, 2024
Brad, We appreciate you taking the time to give us feedback, and I am sincerely apologetic for the negative experience during your recent stay with us. Unfortunately, we do not offer a breakfast, I'm unaware of any advertisement for it, but I will make sure to double check in ensuring our guests are not mislead. Thank you & safe travels!

10/10 Excellent

M. Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Small, quiet area. Safe parking with a peaceful environment.
Response from Selmira on Feb 17, 2024
Matthew, On behalf of our entire staff I want to thank you for your time. Guest feedback is truly important to us and we look forward to accommodating you in the future! Kind Regards

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow
A few days away for a small break from the rest of ue family
Stayed 1 night in Feb 2024
Response from Selmira on Feb 17, 2024
Jason, We appreciate you taking the time to give us feedback, we are truly apologetic for any negative experience and we hope for the opportunity to make things right for you! Safe Travels!

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jason and Jacob
The room was cold no heat. The bathtub was full of little hairs. The sheets and bedspread had burnt holes and stains.
Stayed 1 night in Feb 2024
Response from Selmira on Feb 17, 2024
Jason,We appreciate your feedback, and apologize for any negative experience. If we do have the opportunity to accommodate you in the future place call our front desk staff at any time, so we can make things right!

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Feb 2024
Response from Selmira on Feb 17, 2024
April, WoW! On behalf of our entire staff I want to sincerely thank you for your kind words and great score! We look forward to accommodating you in the future!

8/10 Good

Marsha

Stayed 1 night in Feb 2024
Response from Selmira on Feb 17, 2024
Marsha, I want to thank you for giving us a great score, and we look forward to accommodating you in the near future! Safe Travels!

2/10 Terrible

Donna

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Selmira on Feb 17, 2024
Donna, Thank you for taking the time to give us a score! We are apologetic for any negative experience during your stay with us and we hope for the opportunity to make things right for you!

4/10 Poor

Jessica

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very outdated. Floors and bathroom were nasty. Beds were like rocks. Attendant seemed a little off as we seen him multiple times after checking in, this made my kids and myself very uncomfortable.
Response from Selmira on Feb 17, 2024
Jessica, We appreciate you taking the time to give us feedback. I want to sincerely apologize for the negative experience during your recent stay with us. Kind Regards

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place!
This was my first experience with this hotel and I was VERY impressed! Staff was very friendly and helpful. The room was so QUIET and peaceful! Very unexpected in a hotel. This is my new favorite place to stay when I am in Kentucky.
Stayed 1 night in Jan 2024
Response from Selmira on Jan 31, 2024
Teresa, On behalf of our entire staff, I want to thank you for taking the time to give us such an amazing review! We truly value your feedback, and hope to see you soon.Kind Regards

2/10 Terrible

Michael

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never will be back very nasty!!!
As I checked into the hotel, it was very dirty paws cloudy hot tub is broke, then continue to go into my room to find roaches, crawling all over the walls in the towels on the floor things were broke, then went to the front desk to asked to be changed into a new room they continue to change me into a new room that was worse tell holders Hollyn off the wall, toilet rolls, fallen off the wall, all the fixtures hanging down the room was very nasty and dirty. The TV was very fuzzy not clear very disgusting
Stayed 2 nights in Jan 2024
Response from Selmira on Jan 27, 2024
Michael, We want to thank you for leaving us a review, and apologize for the experience you encountered. We will have this looked into with priority, and appreciate your business.Kind Regards

8/10 Good

Ibrahim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Selmira on Jan 23, 2024
Ibrahim, Thank you for taking the time to give us such a great score! We truly appreciate your time and hope to see you the next time you are in the Bowling Green area.

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing
Stayed 2 nights in Jan 2024
Response from Selmira on Mar 12, 2024
Courtney, On behalf of our staff, I want to sincerely thank you for taking the time to give us feedback and for the amazing score! We hope to be of accommodation the next time you are in the Bowling Green area.

10/10 Excellent

Anita

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My husband picked this hotel solely. Based on the fact that it was called vet city motel and he likes corvettes. We were traveling through and just needed a place to stay for the night. We did not have high expectations. But we were very pleasantly surprised by the hotel.. It had clearly been recently refurbished. It was very clean. The bads were very comfortable. The internet was good and the staff service was also good. It was excellent value for the price..
Stayed 1 night in Jan 2024
Response from Selmira on Jan 23, 2024
Anita, On behalf of our entire staff I want to thank you for taking the time to give us feedback. We are pleased to hear that you enjoyed your stay with us and look forward to accommodating you in the future! Thank you

8/10 Good

Kara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Young very loud crowd. Constant revving Of car engine
Stayed 1 night in Jan 2024
Response from Selmira on Jan 9, 2024
Kara, On behalf of our entire staff we want to thank you for giving us feedback, and we are truly sorry to hear of the negative stay regarding other guests. We value all of the feedback, and are always looking to improve our guest hotel experience.

8/10 Good

Kasey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was a good overall stay only thing that was kinda inconvenient is its a smoke free facility and there is a $100 deposit just make sure you use cashinstead of a card cause it takes forever to go back on your card
Stayed 2 nights in Jan 2024
Response from Selmira on Jan 9, 2024
Kasey, We appreciate you taking the time to give us a review and we are glad to hear that you had a pleasant experience on your recent stay with us.

6/10 Okay

Pauletta

Disliked: Amenities, property conditions & facilities
It rained and the hotel was leaking everywhere. There has to be mold lurking in the walls and ceiling.
Stayed 1 night in Jan 2024
Response from Selmira on Jan 9, 2024
Pauletta, On behalf of our entire staff, I want to thank you for taking the time to give us a review, guest feedback is truly important to us.Kind Regards

8/10 Good

Ethan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is good for the price. Hot tub was out of service, which based on reviews had been an ongoing occurrence. Room was nice, minus the lamp being broken and a slight stench. Seems partly remodeled and remodeled areas are quite nice
Stayed 1 night in Dec 2023
Response from Selmira on Jan 3, 2024
Ethan, We appreciate you taking the time to give us feedback. I am sincerely apologetic for our hot-tub being down we are looking to get this issue resolved, with priority. Thank you again, and we hope to see you soon.

10/10 Excellent

Gary

Stayed 3 nights in Dec 2023
Response from Selmira on Jan 23, 2024
Gary, We appreciate you taking the time to give us a 5-star review! Guest satisfaction is our top priority and we're glad you had a pleasant experience. Kind Regards

2/10 Terrible

Khai

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Selmira on Jan 3, 2024
Khai, Thank you for giving us a score! I am sincerely apologetic for the negative experience and hope for the opportunity to accommodate you and make things right!

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Selmira on Jan 3, 2024
Paul, On behalf of our entire staff, I want to sincerely thank you for taking the time to give us a score! We hope to be of accommodation on your next visit to Bowling Green.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Christmas Shopping sleep over
I didn’t read the fine print in the Hotels.com app that said a $100 deposit was required at check-in (my fault but still a shock) The room was clean and neat, the beds were ROCK as a ROCK. Personnel were courteous.
Stayed 1 night in Dec 2023
Response from Selmira on Jan 3, 2024
Dear Traveler, We thank you for taking the time to give us feedback. I do apologize for any confusion in regards to our deposit policy and hope that the rest of your trip was pleasant and that you had a great holiday!

4/10 Poor

Jennifer

Travelled with family
Disliked: Staff & service, amenities
The room we stayed in had roaches climbing on the wall and across the ceiling. The front desk person didn't speak much English and he was hard to communicate with. There was water from the pool thru out the halls down to the rooms which made it a fall hazard for someone like me who is on crutches. There wasn't any mats of any kind for the ppl in the pool to be able to dry their feet b4 they tracked the water into the halls and around the stairs.
Stayed 3 nights in Dec 2023
Response from Selmira on Jan 3, 2024
Jennifer, We appreciate you taking the time to give us feedback. I do apologize for the negative experience during your stay with us. Guest satisfaction is our main priority and it's disappointing to hear that we have failed you.Again, I apologize for your stay and hope for the opportunity to accommodate you and make things right!

2/10 Terrible

Jeffery

Disliked: Cleanliness, staff & service, property conditions & facilities
I thought the stay was poor I stayed in a room the TV didn't work and reported it and still never got a TV so we were stuck without any thing to do but walk around the property that was being remodeled at the time. I would love to get another room or be reimbursed. Thank you
Stayed 1 night in Nov 2023
Response from Selmira on Dec 14, 2023
Jeffery, We always appreciate our regular & repeat guests and are truly apologetic for your stay being unsatisfactory this time around. We look forward to accommodating you again, and making things right!

10/10 Excellent

Justin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room setup and TV were very nice.
Stayed 1 night in Dec 2023
Response from Selmira on Dec 14, 2023
Justin, I want to sincerely thank you for taking the time to give us feedback. Guest satisfaction is very important to us and we look forward to seeing you on your future travels to Bowling Green.