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Reviews of Tru by Hilton Bowling Green, KY

2.5 out of 5
Tru by Hilton Bowling Green, KY
1864 Cave Mill Road, Bowling Green, KY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 644 out of 960 reviews" "
Rating 8 - Good. 205 out of 960 reviews" "
Rating 6 - Okay. 62 out of 960 reviews" "
Rating 4 - Poor. 29 out of 960 reviews" "
Rating 2 - Terrible. 20 out of 960 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

Bryan

Stayed 1 night in May 2024

8/10 Good

Susan

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice. I was a little taken back by the extra charge for my small dog.
Stayed 1 night in Apr 2024

4/10 Poor

Filomena

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Jetta

Stayed 1 night in Mar 2024

10/10 Excellent

Lar

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean and tidy
Stayed 1 night in Apr 2024

10/10 Excellent

julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here and had no problems what so ever. The front desk was very nice and polite
Stayed 1 night in Apr 2024

10/10 Excellent

Matthew

Stayed 1 night in Apr 2024

10/10 Excellent

Jamie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean newer hotel, nice room, comfortable bed. Only down side was a lot of dust in room especially bathroom vent, a towel supposed to be clean was dirty yellow stain on towel. But nice place.
Stayed 1 night in Apr 2024

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an easy off during our drive home from spring break. It was convenient, clean, fun, and breakfast was good. We’d stay again!
Stayed 1 night in Apr 2024

10/10 Excellent

Maria, Alpharetta

Stayed 1 night in Apr 2024

8/10 Good

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Amy

Travelled with family
Did not like the minimalistic approach - no actual dressers or closets. A very bare bones hotel
Stayed 1 night in Apr 2024

10/10 Excellent

martha

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very easy to find
Stayed 1 night in Mar 2024

8/10 Good

Andrew

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun and colorful with nice lobby, plenty of seats and cubbies to do work from. Rooms are typical for what you pay for. Dog friendly!!
Stayed 1 night in Mar 2024

10/10 Excellent

Ivana

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms (no carpet), amazing staff
Stayed 1 night in Mar 2024

6/10 Okay

Lynn, Spring

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of road noise
Stayed 1 night in Mar 2024
Response from Travis Strain, General Manager on Mar 30, 2024
LynnOur apologies for the road noise you experienced during your stay. Bowling Green can be quite busy during the Spring and Summer tourist seasons. We're glad you enjoyed the other aspects of our property, and if you're in the Bowling Green area again in the future, please visit again. We have amenities such as earplugs available at the front desk, should guests be adversely affected by the noises other travelers and guests can make while visiting. Have a wonderful 2024!

10/10 Excellent

SARA

Travelled with family and small children
Liked: Amenities
The desk associate was so lovely! We loved our room!
Stayed 1 night in Mar 2024

10/10 Excellent

Becki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were just in town for one night and was greeted well and was a timely checkin, had free fresh coffee and hot chocolate option out front. The room was clean, and was so many dining options around town. Will definitely stay again
Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer, Metropolis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful. Breakfast was very good and had a large variety of items to choose from. The pool was not working when we were there so that should be listed in the site just in case someone was booking for an indoor pool.
Stayed 1 night in Mar 2024

6/10 Okay

Carrie

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Property was clean and staff friendly, but the hotel is loud. You can hear everything through the paper thin walls.
Stayed 1 night in Mar 2024
Response from Travis Strain on Mar 27, 2024
Dear Carrie, Thank you for reaching about and letting us know about the inconveniences you experienced during your stay at our property. We are always looking for ways to improve our services, and constructive criticism from guests such as yourself can be very useful. We’ll be speaking to our staff about improvements, and we hope you can give us another chance if you’re traveling in the Bowling Green area in the future. Have a wonderful 2024!Travis StrainGeneral Manager, Tru by Hilton, Bowling Green, KY

10/10 Excellent

Melissa

Stayed 1 night in Mar 2024

6/10 Okay

Cameron

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
First time staying at a Tru property. It was neat, clean, & comfortable with a modern style I think appeals to a younger crowd. It’s also very bare bones as far as amenities. No closet or dresser to store clothing; SMALL fridge and nothing more in the room. Tile floors through out the room; no carpet. Bathroom was nice; a big walkin shower, but no handle on the inside of the shower door to close it with(?). We were only there one night, and I wouldn’t want to stay multiple days living out of a suitcase. Breakfast was included, however the “build your own” breakfast is nothing different than the serve yourself breakfast bar offered by other chains.
Stayed 1 night in Mar 2024

6/10 Okay

Jessica

Disliked: Property conditions & facilities
Broken heater. Uncomfortable bed. Uncomfortable pillows.

10/10 Excellent

Gralin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Barbara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. Friendly staff! Clean and pretty good breakfast,) Would stay here again!
Stayed 1 night in Mar 2024

8/10 Good

John

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Friendly front desk person! Wondering why the pool was closed!!! Part of my selection of this hotel was the indoor pool! Disappointed it was closed, looked like it was operating, but a sign on door saying it was closed
Stayed 1 night in Mar 2024

10/10 Excellent

Kym

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast. Friendly staff. We would stay there again.
Stayed 3 nights in Mar 2024

10/10 Excellent

Louise A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Beth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very modern decor and scaled towards millennials in amenities. Works for a college town
Stayed 1 night in Mar 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Marilyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Soaps and lotions are in containers on the wall that must be squeezed very hard. Not doable for anyone with arthritis or weakness in their hands. Would have been impossible to deal with if my husband wasn’t there to stand outside the shower and help me. Also, rooms r small with absolutely no drawer space.
Stayed 1 night in Mar 2024

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great. Breakfast bar, not so much!
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very nice. Rooms are very small and only one chair to sit in. Two chairs would have been nice for eating.
Stayed 2 nights in Feb 2024

6/10 Okay

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Beverley

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, clean, good breakfast and staff friendly and helpful, only issue we had was our heating/cooling system would not turn off so we had a somewhat sleepless night because of this. Called front desk and she tried to move us but again could not turn off system in the other room, Shelley was very helpful and polite.
Stayed 1 night in Feb 2024

10/10 Excellent

KRISTINA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was excellent the staff very friendly the rooms are decent need to clean under the mattress foundations.
Stayed 1 night in Feb 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Feb 2024

10/10 Excellent

Thomas, Naperville

Travelled with pets, Travelled with partner
Pet friendly and decent free breakfast. Good location right near a pizza joint for convenient dinner option. The Expedia rate was better than the regular house rate, even with the AARP discount.
Stayed 1 night in Feb 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation trip - very pleased with this facility. Quite a new building - lobby and check in clerk welcoming. Room clean and comfortable. Good breakfast options.
Stayed 1 night in Feb 2024

10/10 Excellent

Vedran

Stayed 1 night in Feb 2024

10/10 Excellent

Priscilla

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk person was super nice and charismatic. The hotel is new and the rooms were very nice and clean.
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will Stay Again
Relaxed atmosphere, very clean. Lower cost for comparable amenities you would find elsewhere. I will stay here again.
Stayed 1 night in Feb 2024

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Great hotel! Very nice staff. Breakfast staff was great as well. Pool not as warm as you'd think but enjoyed everything. Convenient location for everything! Would stay again.
Stayed 1 night in Feb 2024

10/10 Excellent

David

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We enjoyed our stay at the Tru by Hilton. The check in was easy and the staff was friendly. The room was clean and we appreciated the lack of clutter--no coffee maker (there was coffee 24-7 in the lobby) and simple environmentally friendly soap/shampoo/conditioner dispensers. The breakfast was good and convenient.
Stayed 1 night in Feb 2024
Response from Shelly Compton (AGM) on Feb 7, 2024
Thank you for your recent stay at Tru by Hilton, Bowling Green KY property. We are very happy to hear that your check in was easy, our staff was very friendly and you "Tru-ly" enjoyed your stay. We hope to see you again soon!!!

10/10 Excellent

carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
conveniently located and many dining options
Stayed 2 nights in Feb 2024
Response from Shelly Compton (AGM) on Feb 7, 2024
Thank you for the 5/5 review!!!

6/10 Okay

paul

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
We had a handicapped room for our father who is in a wheelchair. The room was nice and spacious to navigate. The bathroom and shower area was spacious. When we got ready for bed, I found a large clump of hair on the sheets and several other hairs from someones head. It was too late at night to try and switch rooms, so I saved the hair and showed the staff on checkout. Hopefully this is a one off and not the norm. This was our first ever stay at a TRU property and were not as impressed as we were at others.
Stayed 1 night in Jan 2024
Response from Travis Strain, General Manager on Feb 2, 2024
Dear Paul, Thank you for reaching about and letting us know about the inconveniences you experienced during your stay at our property. We are always looking for ways to improve our services, and constructive criticism from guests such as yourself can be very useful. We’ll be speaking to our staff about improvements, and we hope you can give us another chance if you’re traveling in the Bowling Green area in the future. Have a wonderful 2024!Travis StrainGeneral Manager, Tru by Hilton, Bowling Green, KY

10/10 Excellent

Kevin

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly clean safe
Stayed 1 night in Jan 2024
Response from Shelly Compton (AGM) on Feb 7, 2024
Thank you for the 5/5 review and hope to host you again soon!

10/10 Excellent

Nadja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean, comfy, and conveniently near everything. Hotel staff was very friendly and check in was fast
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pillows
Be sure to bring your own pillow. The pillows are terrible. Everything else is excellent.
Stayed 1 night in Jan 2024