Exterior

Reviews of Hilton Boston/Woburn

3.5 out of 5
Hilton Boston/Woburn
2 Forbes Rd., Woburn, MA

Reviews

8.4

Very good

Rating 10 - Excellent. 689 out of 1285 reviews" "
Rating 8 - Good. 298 out of 1285 reviews" "
Rating 6 - Okay. 142 out of 1285 reviews" "
Rating 4 - Poor. 85 out of 1285 reviews" "
Rating 2 - Terrible. 71 out of 1285 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Darcel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Staff was friendly and the room was nice.
Stayed 1 night in Mar 2024

4/10 Poor

Richard

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Convenient location, spacious lobby area, but not well maintained. Our first floor room had a few issues: The hot water faucet in the bathroom sink would not shut off; the bathtub drain was so slow that even a brief one minute shower resulted in a couple inches of water remaining in the tub; a wall hook in the bathroom had pulled loose from the sheetrock. These are all things that housekeeping should have noticed and had corrected before the room was deemed ready for guests. During our 2-night stay, housekeeping did not service our room at all. Overall I would have expected better from a Hilton hotel at $260/night. Next time we will look elsewhere.
Stayed 2 nights in May 2024

8/10 Good

Dawit, Lorton

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
There were at least two false fire alarms made us leave the room instead of resetting
Stayed 2 nights in May 2024

2/10 Terrible

Richa

Disliked: Cleanliness, staff & service, property conditions & facilities
The customer service was not good as I thought it would be. During the check in time the front desk person wasn’t aware that I had two rooms and my family were traveling together and still gave me rooms which were so apart.
Stayed 2 nights in May 2024
Response from Customer Service on May 22, 2024
Richa, thanks for sharing your thoughts. It’s disappointing to hear about your experience with our check-in process. Your comments have been noted, and we'll work on making sure our team members are better informed in the future. We hope your next stay is much more enjoyable.

8/10 Good

Sai Sita

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too far from boston
Stayed 3 nights in May 2024
Response from Customer Service on May 22, 2024
Sai, thank you for your feedback. We're glad you chose Hilton Boston/Woburn for your stay. While the location might not have been ideal for you, we hope you enjoyed the other amenities and services we offer. If your travels bring you back, we'd love to host you again!

10/10 Excellent

Ashlee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bar and breakfast were awesome and staff was very accommodating, very nice rooms
Stayed 2 nights in May 2024
Response from Customer Service on May 15, 2024
Ashlee, it's fantastic to learn you enjoyed your time at the Hilton Boston/Woburn. Our team members take pride in making sure every guest experience is incredible, particularly when it comes to our breakfast and bar offerings. We're thrilled you loved your room too! We can't wait till your next visit.

8/10 Good

Takeiyah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on May 15, 2024
Takeiyah, thanks for awarding Hilton Boston/Woburn high marks! Your positive rating shows us that we're doing something right and it's always great to hear when our guests leave satisfied. We'd be thrilled to welcome you back for another great stay in the future. Keep us in mind next time you come to town!

8/10 Good

Pengcheng

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Shower was as basic as my college days, 40 years ago! The drain was horrible. Otherwise fine.
Stayed 1 night in May 2024
Response from Customer Service on May 14, 2024
Pengcheng, thanks for staying with us at Hilton Boston/Woburn and sharing your feedback. Sorry to hear about the issue with your shower drain — we're onto it. It's great to know you found everything else satisfactory. Can't wait to host you again soon with an even better experience.

2/10 Terrible

Joshua

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Hotel room was dirty, the toilets don’t flush properly, the showers don’t get hot.
Stayed 1 night in May 2024
Response from Customer Service on May 13, 2024
Joshua, we regret to hear that your stay didn't meet your expectations. We're truly sorry you encountered some cleanliness and plumbing issues. Our team members are committed to providing a better experience for all our guests and these matters will be addressed promptly. We hope for an opportunity to improve your impression of our hotel in the future.

8/10 Good

Gale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on May 12, 2024
Gale, it's great to hear that your stay at the Hilton Boston/Woburn was a solid one! We're thrilled you had a good experience and can't wait to have you back again in the future. Safe travels until then!

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was fine, oddly if upon request they had no guide for their TV's, even a channel that told you what channels they did/didn't have. Was there for a two day conference, it worked for those purposes.
Stayed 1 night in May 2024
Response from Customer Service on May 11, 2024
Michael, we're thrilled to hear the Hilton Boston/Woburn served as a suitable venue for your conference. Thanks for mentioning the TV guide topic; we've taken note to improve this aspect. We appreciate your casual and straightforward feedback and hope to welcome you back soon.

10/10 Excellent

Sharmane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on May 10, 2024
Sharmane, it's awesome to hear that you enjoyed your time with us at Hilton Boston/Woburn! We've loved having you and we hope to see you back soon for another stellar experience. Safe travels till then!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean and wonderful restaurant onsite. Will definitely book again
Stayed 2 nights in May 2024
Response from Customer Service on May 8, 2024
Carlos, your kind words about the Hilton Boston/Woburn light up our day! Thrilled that our spotless premises and fantastic onsite dining caught your attention. We can't wait to host you again. Remember, a memorable experience awaits!

8/10 Good

Natalie, Zephyr

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, thanks!
Stayed 2 nights in May 2024
Response from Customer Service on May 7, 2024
Natalie, it's fantastic to hear you had a great time at Hilton Boston/Woburn. We deeply appreciate your thumbs up. Can't wait to see you again for another memorable stay, thanks!

10/10 Excellent

Summer

Stayed 1 night in May 2024

10/10 Excellent

Estee

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always our favorite place to stay in Boston. Clean and easy rooms. Staff is always nice and helpful. King size bed, pet friendly, easy to park and our dog was able to be with us for drinks. Our fridge didn’t work very well but that was our only complaint. Love this hotel and will be back again.
Stayed 3 nights in Apr 2024
Response from Customer Service on May 6, 2024
Estee, it's simply wonderful to hear that Hilton Boston/Woburn continues to be your preferred choice in Boston. It sounds like your journey with us is easy and hassle-free, from our accommodating rooms to our easy parking. We're thrilled your furry friend can join for the fun as well! As for your comment about the fridge, your feedback is valued and our team is on top of it. Can't wait to welcome you and your pup back for another great stay, and possibly some more drinks!

10/10 Excellent

Jason

Stayed 3 nights in Apr 2024

8/10 Good

shafic

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 3 nights in Apr 2024
Response from Customer Service on May 2, 2024
Shafic, thank you for your brief yet delightful review. We're thrilled you found Hilton Boston/Woburn beautiful! The team members can't wait to welcome you back for yet another stellar experience. Safe travels until then!

10/10 Excellent

Irene

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Customer Service on May 2, 2024
Irene, it's terrific to hear you had a great stay at Hilton Boston/Woburn! It seems like we hit the mark without needing any words. We'd love to see you again soon for another top-notch visit!

4/10 Poor

Julia

Disliked: Cleanliness, amenities, property conditions & facilities
I didn’t think that it took over an hour and 30 minutes to get my remote. I was able to finally go to the pool with 30 minutes left! I did and I’ll appreciate the way the woman text me in the morning when I was trying to tell her there were five 100 of your bills missing out of my belongings! I tried to tell her that I would provide a reward if it was returned she just kept speaking over me and was I would never stay at this place again
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 30, 2024
Julia, we regret to hear that your recent experience with us didn't meet your expectations. Our team strives to provide efficient service and it seems you experienced a delay in receiving your remote. We also understand you had a less-than-stellar interaction regarding an issue with your belongings. Our goal is to always communicate effectively and respectfully, treating every concern seriously. We see there is room for improvement based on your feedback and assure you we're already working on these areas. While we understand you're disappointed right now, we do hope we have the chance to regain your trust in the future.

8/10 Good

Krista

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable hotel. Staff is always nice
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 30, 2024
Krista, it's really fantastic to hear you found comfort during your stay at Hilton Boston/Woburn. Kudos to our pleasant team members who made a difference! We're eagerly looking forward to your next visit.

8/10 Good

Regine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on May 1, 2024
Regine, it's a delight to know your time with us was well-spent. We're always eager to offer an enjoyable stay and we're glad we hit the mark for you at Hilton Boston/Woburn. Hope to see you back soon for some more good times!

10/10 Excellent

Macrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 29, 2024
Macrina, it's great to hear you enjoyed your stay at the Hilton Boston/Woburn! We're thrilled we ticked all the boxes for you. Can't wait to welcome you back on your next trip.

2/10 Terrible

Alexander

Disliked: Cleanliness, staff & service, property conditions & facilities
No labels of where rooms are Very bad customer service. Staff was not friendly
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 28, 2024
Alexander, we're sorry to hear about your experience, especially in regard to the navigation and interactions with our team. It's essential that our guests feel warmly received and well-informed, and your feedback illustrates where we can certainly improve on both counts. We appreciate you sharing your thoughts with us. We hope for another chance to provide a far better stay in the future.

4/10 Poor

Susan

Stayed 3 nights in Apr 2024
Response from Customer Service on May 16, 2024
We appreciate the feedback, Susan.We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

4/10 Poor

Susan

Business traveller, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Very bad customer service. One person at the check in desk. Computer problems at 11:30pm when i checked in. I sidnt get into my room until 1:30am due to the long check in time. There was a single person in front of me. Two days later my key did not work to my room. Had to go to end of check in libe to fix my key.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 26, 2024
Susan, we're really bummed to hear about your less-than-perfect experience at the check-in desk and the delay in getting to your room. It's definitely not the smooth welcome we aim for. Also, those key mishaps can be a real pain, we get it. Our team is constantly working on ways to streamline these processes and avoid these hiccups in the future. Thanks so much for giving your insights and allowing us to better our services. We hope to get another chance to show you the Hilton Boston/Woburn hospitality we're so proud of!

8/10 Good

Kayla

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I chose this hotel to bring my daughter to, that she could swim at and have a nice time during spring break. The only complaint I have is that I paid extra for a room with a balcony and upon arrival it was a balcony overlooking the restaurant. They do not have balconies that are outside there so I was confused at why there would be an extra charge to have a room over a loud restaurant. Other than that it was fantastic!
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 23, 2024
Kayla, thanks for choosing Hilton Boston/Woburn for your daughter's spring break! It's great she had a blast swimming and overall, you had a cool time. Your remark about the balcony is noted; while they may not provide outside views, they offer a unique perspective. We apologize if it wasn't what you expected. Thanks again, and we hope you give us another try when you're planning the next fun getaway.

8/10 Good

Robin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and modern. Comfortable beds. Slightly dated despite being rehabbed. Doors are loud and so were some of the guests
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 21, 2024
Robin, thank you for sharing your experience at the Hilton Boston/Woburn! We're thrilled you appreciated the clean, modern touches and the comfortable beds. Noted on the observation regarding noise and feel of the hotel. We're always looking to improve and your feedback will help us to do so. Look forward to welcoming you back next time!

10/10 Excellent

Michael

Stayed 1 night in Feb 2024
Response from Customer Service on May 10, 2024
Thanks, Michael! It's outstanding your time at Hilton Boston/Woburn was fantastic. We can't wait until your next visit!

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 20, 2024
Michael, it sounds like you enjoyed our pool at Hilton Boston/Woburn! We're thrilled you took the time to point it out and we hope to see you back for another relaxing swim. Thanks for taking the time to share your thoughts!

2/10 Terrible

Bryan

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wouldn’t recommend staying here. They had no hot water for the shower, tv channels didn’t work, and the food was bland!
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 19, 2024
Bryan, we regret to hear about your recent experience. It's saddening that you faced issues related to water temperature, TV functionality, and taste of the meal served. We take these matters very seriously and have alerted the appropriate teams to ensure these are not repeated. Thank you for bringing this to our attention. Your feedback is invaluable for making improvements.

10/10 Excellent

Robert

Response from Customer Service on May 9, 2024
Robert, wow, a perfect score! We're thrilled to hear you had a fantastic stay at Hilton Boston/Woburn. Seems like our laid-back vibe hit the spot. Hope you'll drop by and hang out with us again.

10/10 Excellent

Trey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was beautiful! Before booking I was skeptical on booking but am so glad that I did. My girl and I had an amazing time. The room was spacious and clean. The restaurant in the hotel had delicious options. We’ll definitely be back when we’re in Boston again.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 19, 2024
Trey, it's a thrill to hear you and your girl had a smashing time at Hilton Boston/Woburn! We're glad you enjoyed the ample space in your room and found our on-site dining scrumptious. Can't wait to welcome you back when your travels bring you to Boston again.

2/10 Terrible

Tara

Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were not clean, comforter on bed stained, bathroom was very dirty, stained shower curtain and the floor was not clean. The pool was not open as promised when called. The Buffett was horrible cold and very over priced food!
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 22, 2024
Tara, it's disappointing to hear of the issues you faced during your stay. A setback in your room's cleanliness is not a reflection of our usual hospitality, and it's unfortunate that you found the food options not up to par. Also, we regret any miscommunication you might have experienced regarding pool availability. Your insights are valuable to us for improving guest experiences. We hope to host you again, providing you with a true example of our dedication to guest comfort and satisfaction.

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 17, 2024
Jean, we're thrilled to know you had such a good time at Hilton Boston/Woburn. Thanks for dropping by and leaving us this awesome note. Hope to see you again soon!

4/10 Poor

Neto

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor experience. Housekeeping did not change our sheets, towels, or clean really. Awful experience.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 16, 2024
Neto, it's unfortunate to hear that your stay didn't meet your expectations. It seems there were challenges with the upkeep aspects of your room - we value cleanliness greatly. Our team members strive to provide a seamless experience and it's clear we fell short during your visit. We'll take your feedback into serious account as we constantly look for ways to improve. Thanks for bringing this matter to our attention.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 15, 2024
Thank you for sharing your perfect rating with us, Anthony!It's wonderful to see how much you appreciated your time at Hilton Boston/Woburn! We want everyone to feel right at home at Hilton Boston/Woburn. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 13, 2024
Sarah, thank you so much for the top-notch rating! We're thrilled to know you had a great time at Hilton Boston/Woburn. Nothing makes us happier than satisfied guests! Thanks for choosing us, we can't wait to welcome you back. Safe travels until then!

8/10 Good

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues with the property aside from issues with the keys several times. Staff were friendly, kind, and helpful. Checkin was simple and quick. Checkout went smoothly. A random safety alarm went off early in the morning that’s was fairly inconvenient but I’d rather people get the care they need and lose a bit of sleep myself. The room was extremely warm even tho we turned off the heat for the entire stay.
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 10, 2024
Joseph, it's great to hear you found the Hilton Boston/Woburn team members warm and efficient, making your check-in and check-out experiences smooth. However, we regret that you encountered challenges with your room keys and experienced an unexpected disturbance due to a safety alarm. We also apologize that the room temperature wasn't quite right. Definitely, prioritizing safety is paramount but we see how that could have been a bit unsettling. Thanks for balancing your understanding with your feedback, we learn from it every day. Looking forward to providing you a top-notch stay next time.

10/10 Excellent

David

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 30, 2024
Thanks for the perfect rating, David!We're pleased to hear that you have fully enjoyed your stay at Hilton Boston/Woburn, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 Excellent

Blondine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will come back again I love it there
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 9, 2024
Blondine, it's a delight to know you enjoyed your time at Hilton Boston/Woburn. We take great pride in delivering a comfortable and relaxed experience and we are glad we succeeded! We eagerly await your return for another lovely stay. Thanks for being our guest.

6/10 Okay

Dana

Stayed 1 night in Apr 2024
Response from Customer Service on Apr 10, 2024
Thank you for taking the time to share your feedback, Dana.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

10/10 Excellent

Steven

Business traveller
Liked: Staff & service, property conditions & facilities
Very clean
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 9, 2024
Steven, we're stoked to hear you found the Hilton Boston/Woburn to be spotless! We always aim to provide a neat and tidy environment for our guests. Can't wait to see you again for another high-standard experience!

8/10 Good

Tianna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved the indoor balcony
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 2, 2024
Tianna, it's great to hear you enjoyed the unique indoor balcony at Hilton Boston/Woburn. We love providing special experiences for our guests. Hope to see you back soon for another chill getaway.

10/10 Excellent

Meaghan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I have been coming to this property for a couple of years now in March, I absolutely love it! Very clean rooms, helpful staff and a great restaurant/bar. I will be back next year!
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 1, 2024
Meaghan, it's awesome to hear you've become something of a regular at Hilton Boston/Woburn! We're stoked that you always find our rooms spotless and our team members ready to lend a hand. Thrilled to see that our restaurant and bar meet your mark too. Counting down the days till we see you next year!

6/10 Okay

Kelly

Travelled with family
Having the pool was a plus for the children. Free parking on site, with plenty of spots. Fast and easy check in. The downside was the room during the stay. 2nd floor balcony facing the dining/bar. It was pretty noisy and the smell of food/odor was not pleasant. The room could use some touch up.
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 1, 2024
Kelly, we're glad to know the kids enjoyed the pool and the free parking made things easier for you. It sounds like the location of your room wasn't quite your cup of tea and we get that. Making sure our guests feel comfortable is a big deal for us. So, for your next stay at Hilton Boston/Woburn, feel free to request a different room location. We're always here to make your stay fantastic!

10/10 Excellent

Reza

Liked: Cleanliness, staff & service, property conditions & facilities
Nice way of having rooms facing the inside when inside is surrounded by glass
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 27, 2024
Reza, it's great to know you appreciated our unique design concept at the Hilton Boston/Woburn. Isn't it cool how the rooms face inward with the surrounding transparent facades? Glad you dug it. Hope to see you again real soon!

10/10 Excellent

Brianne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. No complaints!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 22, 2024
Brianne, it's great to hear you had an excellent time at Hilton Boston/Woburn! We strive to deliver an exceptional experience to our guests, and we're absolutely over the moon to hear we nailed it for you. Thanks for staying with us, and we hope we get to see you again very soon!

10/10 Excellent

GreggGreggg

Stayed 1 night in Mar 2024
Response from Customer Service on Mar 20, 2024
GreggGreggg, it's fantastic to hear you had a great experience at Hilton Boston/Woburn. Our team absolutely loves knowing guests are ticking all fives. Can't wait to welcome you back next time!

10/10 Excellent

Makenzie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, friendly staff, and clean rooms!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 19, 2024
Makenzie, isn't it great when a clean room, a welcoming environment, and our cheerful team make for an enjoyable stay? Your experience at Hilton Boston/Woburn seems to have hit the spot. A big thank you for your lovely words - can't wait to have you back on the property!