Bar (on property)

Reviews of Freepoint Hotel Cambridge, Tapestry Collection by Hilton

4 out of 5
Freepoint Hotel Cambridge, Tapestry Collection by Hilton
220 Alewife Brook Parkway, Cambridge, MA

Reviews

8.4

Very good

Rating 10 - Excellent. 494 out of 1002 reviews" "
Rating 8 - Good. 287 out of 1002 reviews" "
Rating 6 - Okay. 112 out of 1002 reviews" "
Rating 4 - Poor. 65 out of 1002 reviews" "
Rating 2 - Terrible. 44 out of 1002 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
The woman who checked us in was very helpful and welcoming. The pool table was great for my teens and the relaxing areas were great for small bits of work.
Stayed 1 night in May 2024

8/10 Good

Jie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, clean
Stayed 3 nights in Apr 2024
Response from Freepoint Hotel Front Desk on May 15, 2024
Good Morning Jie,On behalf of the staff and our management team, please allow me thank you for your feedback. We're pleased to have provided for your stay with us, and look forward to future stays with us.Thanks Freepoint Team

10/10 Excellent

Guerline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great great
Stayed 4 nights in May 2024
Response from Freepoint Team on May 14, 2024
Dear Guerline, Please accept our gratitude for taking the time to review your stay at Freepoint Hotel Cambridge, Tapestry Collection by Hilton! We are thrilled to know that we exceeded your expectations during your stay with us. On behalf of everyone at the hotel, we appreciate your business and we look forward to your next visit!Thank you,Freepoint Team

8/10 Good

MARIE GERALDE

Travelled with family
Liked: Amenities, property conditions & facilities
The front desktop employees had a nonchalant attitude. They could be more professional
Stayed 2 nights in May 2024
Response from Freepoint Team on May 14, 2024
Dear MARIE GERALDE, Thank you for choosing Freepoint Hotel Cambridge, Tapestry Collection by Hilton for your trip to our area. Although we are pleased to see that you enjoyed your stay with us, we are disappointed for any concerns you had with our staff at the front desk. We have taken up this issue and we assure you nothing but the best on your next visit to our city.Thank you,Freepoint Team

4/10 Poor

Warner

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The facilities themselves were fine and the staff were good. But there were surprise fees ($25/day for parking and a $25/day "destination fee") that added an unexpected $150 to my bill. The destination fee was particularly annoying. You could use the "credit" for the restaurant or bar or "store" but I had no interest in any of those. I did use it for the overpriced items in the "store" so it wasn't wasted but I will not return.
Stayed 3 nights in May 2024
Response from Freepoint Team on May 14, 2024
Dear Warner, It brings us pleasure to know that you enjoyed our amenities, and we are happy to learn you had a good experience with our accommodating staff. However, we apologize for not meeting your expectations during your recent visit. Our destination fee allows us to offer additional amenities for all of our guests, and information regarding this fee is readily available on our website; we do regret if this was not noticed before your arrival. We regret any inconvenience the parking fee may have caused as our aim is to provide the best overall value for your stay. We appreciate your feedback, and we do hope you will stay with us another time so we can provide you with a much more enjoyable experience.Thank you,Freepoint Team

10/10 Excellent

Monica

Travelled with partner
Liked: Staff & service, property conditions & facilities
I’d prefer a more walkable location but other than that, the Hotel is really great.
Stayed 3 nights in May 2024
Response from Noah on May 14, 2024
Thank you for your review.

10/10 Excellent

Inez

Travelled with family
Very convenient.
Stayed 2 nights in Apr 2024
Response from General Manager on May 11, 2024
Dear Inez, Thank you for your gracious review of Freepoint Hotel Cambridge, Tapestry Collection by Hilton. We are glad our location was convenient for everything you wanted to do on this visit. We appreciate your business and hope to see you again on your next visit to Cambridge.Thank you,Freepoint Team

2/10 Terrible

Peyton

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from General Manager on May 10, 2024
Dear Peyton, Thank you for sharing your rating. We genuinely care about ensuring our guests' comfort, and we apologize if we did not meet these expectations. We hope you will consider giving us another chance on your next visit to Cambridge so we can provide you with a much-improved stay. Thank you,Freepoint Team

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from General Manager on May 8, 2024
Dear Melissa, Thank you for the outstanding rating. We are delighted that we could provide you with a great stay at Freepoint Hotel Cambridge, Tapestry Collection by Hilton, from check-in through check-out. We look forward to your return and wish you all the best with your future travels.Thank you,Freepoint Team

6/10 Okay

Dexie

Disliked: Cleanliness
Originally i booked this hotel because of the price and location but when I checked in i found out there are other extra charges, like parking fee $25/day and miscellaneous fee $50…Very disappointed…
Stayed 2 nights in Apr 2024
Response from General Manager on May 6, 2024
Dear Dexie, We are pleased we made an excellent first impression with our hotel rates and lovely location. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. However, we understand your frustrations with the parking charges and not meeting all of your expectations while you were here. Thank you for being our guest. We look forward to your next visit!Thank you,Freepoint Team

10/10 Excellent

jacob, Harish

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in May 2024
Response from Freepoint Team on May 4, 2024
Dear jacob, Thank you for being our guest at Freepoint Hotel Cambridge, Tapestry Collection by Hilton. We are glad our location was convenient for everything you wanted to do on this visit. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Thank you,Freepoint Team

6/10 Okay

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Fine room and friendly, helpful staff. However, I had two problems: 1) no shuttle service to the T line on the weekend, without which I would have had to take a dangerous walk along a major highway-like road (I Uber-ed instead. 2) They did not disclose that the $25 destination fee is subject to an additional tax, amounting to $29 total. Why so many fees?!? So, okay hotel, but next time I will find a place in a more convenient location that is more upfront abour all of their fees.
Stayed 1 night in Apr 2024
Response from Freepoint Team on Apr 30, 2024
Dear Robert, Our goal is to provide all of our guests with exceptional service and amenities. Thank you for admiring our staff and our guest rooms. However, we regret your disappointment with our destination fee. These fees are competitively priced and listed on our website. We apologize if this was not adequately communicated with you, and we will share your comments appropriately. While we strive to make all fees transparent during the booking process, your feedback highlights the importance of continuously enhancing our communication. We will certainly review our website to ensure it is as clear as possible, and we hope you give us an opportunity to host you again on your next visit.Thank you,Freepoint Team

10/10 Excellent

Twyla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service from all staff! I will return!!
Stayed 4 nights in Apr 2024
Response from Freepoint Hotel Front Desk on Apr 24, 2024
Good Night and thanks for your feedback in terms of your stay with us. We would like to thank you for choosing the Freepoint Hotel/Hilton Tapestry collection and would love to provide future stays with us.ThanksFreepoint Hotel Front Desk Team

10/10 Excellent

Jeffrey Wallace

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Pet friendly!
Stayed 3 nights in Apr 2024
Response from Freepoint Team on Apr 18, 2024
Dear Jeffrey, Thank you for the kind review. We are pleased everything went great for you during your visit and that our excellent location made it even better. It was a pleasure hosting your visit, and we are delighted that we could exceed your expectations in so many areas. We appreciate you mentioning to future guests we are a pet-friendly hotel. Thank you once more, and we look forward to seeing you again soon at the Freepoint Hotel Cambridge, Tapestry Collection by Hilton.Thank you,Freepoint Team

10/10 Excellent

Marwin, Wake Forest

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Apr 2024
Response from Freepoint Team on Apr 18, 2024
Dear Marwin, Thank you for choosing the Freepoint Hotel Cambridge, Tapestry Collection by Hilton. We were pleased that we exceeded your expectations during your visit to the city. Thank you for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Thank you,Freepoint Team

10/10 Excellent

Christine, Queensbury

Stayed 1 night in Apr 2024
Response from Daisy on Apr 24, 2024
Hello Christine,We're thrilled to see that you enjoyed your stay! Thank you for choosing the Freepoint Hotel Cambridge. We look forward to seeing you next time!

8/10 Good

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly
Stayed 4 nights in Mar 2024
Response from Freepoint Team on Apr 3, 2024
Dear Kristina, Thank you for staying at the Freepoint Hotel Cambridge, Tapestry Collection by Hilton, and for sharing your kind remarks. It was a pleasure to read that you found our staff friendly, and we will enjoy sharing your compliments with them. We hope you will consider us your home away from home every time you visit Cambridge, and we look forward to seeing you again!Thank you,Freepoint Team

8/10 Good

Sara, Florence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an affordable spot for Cambridge, with pluses and minuese. The Alewife T is a 15 minute walk away, so if you are staying in Cambridge when the weather is nice, you have decent access to public transportation. The 74/78 bus has a stop nearby as well. It is not in the most walkable part of Cambridge. We had issues each of the two nights we stayed there with excessive noise. The walls/ceilings are far from sound-proof, and on the first night, we were just above the lobby, and it did not get quiet until 3 am. Until that point we heard banging and noisy doors for hours past when we wanted to go to sleep. We moved to the 3rd floor on the second night, but we were in a room near the traffic circle, and we got a lot of street noise (5 am delivery truck noises). We also had a very noisy upstairs neighbor. The breakfast was expensive and not very good, but being attached to a Starbucks was an advantage. Parking was very convenient and affordable ($25 a night), so it was nice to have easy access to your car.
Stayed 2 nights in Mar 2024
Response from Freepoint Team on Mar 25, 2024
Dear Sara, Thank you for your recent stay at our hotel. We appreciate the time you took from your day to share your experience. It was great to read about the enjoyable aspects of your visit. However, we apologize for any difficulties you had during your stay. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We apologize for not providing the outstanding service you should always expect from us; your comments will help us to ensure a better experience for every guest in the future. We hope to welcome you again soon.Thank you, Freepoint Team

8/10 Good

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Rooms were very nice. Not happy about having to pay for parking ($25 per night) and about no free breakfast.
Stayed 2 nights in Mar 2024
Response from Freepoint Team on Mar 23, 2024
Dear Diane, Thank you for staying with us and taking the time to give us a review. We enjoyed having you as our guest at Freepoint Hotel Cambridge, Tapestry Collection by Hilton. It is excellent to know that you got a great night's rest and that the room and amenities met your needs. However, we understand your concerns about the parking fee and the breakfast, and we will certainly consider your comments, as we always welcome feedback on improving our guest experience. It would be a pleasure to welcome you back anytime you visit our area.Thank you,Freepoint Team

8/10 Good

Lara

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff
Stayed 1 night in Mar 2024
Response from Freepoint Team on Mar 19, 2024
Dear Lara, Thank you for the rating and for posting your review. Our staff is committed to providing excellent service, and they will be happy to know their efforts helped make your stay a great one. We appreciate your feedback and look forward to your next stay at the Freepoint Hotel Cambridge, Tapestry Collection by Hilton.Thank you,Freepoint Team

10/10 Excellent

TIFFANY, BROOKLYN

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Starbucks, that’s the only reason my daughter wants me book this hotel. I love The location, Noah the manager is awesome. Hotel is clean, parking is easy.
Stayed 2 nights in Feb 2024
Response from Freepoint Team on Mar 3, 2024
Dear Tiffany, We truly appreciate your generous compliments about our location! We are delighted you and your daughter had an excellent stay at Freepoint Hotel Cambridge, Tapestry Collection by Hilton. Thank you for this fantastic review, and we hope to welcome you again soon.Thank you,Freepoint Team

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Jan 2024
Response from Freepoint Team on Feb 20, 2024
Dear Joseph, What a pleasure to read your outstanding review of your time at Freepoint Hotel Cambridge, Tapestry Collection by Hilton. We are thrilled you had an excellent experience while visiting Cambridge. We appreciate you being our guest and would love to welcome you back the next time you are in the area. Thank you again for the feedback. Thank you,Freepoint Team

10/10 Excellent

Sulai

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem
This hotel is not easy to find it is sort of hidden but once you find it it is really nice inside very clean friendly staff quiet and free self parking. I recommend for a quick short stay.
Stayed 1 night in Feb 2024
Response from Freepoint Team on Feb 13, 2024
Dear Sulai, Thank you for choosing Freepoint Hotel Cambridge, Tapestry Collection by Hilton, and taking the time to share your experience. We are glad you could appreciate all that we have to offer, most notably the free parking. We respect your comments about our friendly staff and clean accommodations. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Thank you, Freepoint Team

8/10 Good

Rosario

Stayed 3 nights in Feb 2024
Response from Freepoint Team on Feb 8, 2024
Dear Rosario, Thank you for being our guest and for the high rating! It is wonderful to learn how much you enjoyed your time at Freepoint Hotel Cambridge, Tapestry Collection by Hilton, and that we exceeded all of your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Thank you, Freepoint Team

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Cool decor hotel. Modern yet comfortable. Great customer service.
Stayed 3 nights in Feb 2024
Response from Freepoint Team on Feb 6, 2024
Dear Julie, Thank you for your positive review of Freepoint Hotel Cambridge, Tapestry Collection by Hilton. We're thrilled you enjoyed our decor, comfortable ambiance, and excellent customer service. Your feedback is appreciated, and we look forward to welcoming you back for another delightful experience.Thank you, Freepoint Team

6/10 Okay

Stanley

Liked: Cleanliness, property conditions & facilities
The charge of $25 to self-park ones' vehicle in the open-air parking lot in front of the hotel was excessive. The hotel is located right after a roundabout. When going through the roundabout, it is hard to see the sign for the hotel and the entrance is easily missed.
Stayed 1 night in Jan 2024
Response from Freepoint Team on Jan 31, 2024
Dear Stanley, Thank you for reviewing your experience. We are glad to know that you enjoyed many aspects of your stay. We also appreciate knowing where we have room for improvement. We have noted your comments regarding the hotel signage and will share this appropriately. Your feedback about the parking fee is important to us. We regularly assess our pricing to ensure it aligns with the current market in our area, and we appreciate your input as we strive to improve our guests' experiences. Thank you for being our guest, and we hope you will give us another chance to demonstrate the excellent service you should have experienced on this visit.Thank you, Freepoint Team

8/10 Good

Ahmad

Stayed 2 nights in Jan 2024
Response from Freepoint Team on Mar 21, 2024
Dear Ahmad, Thank you for staying at the Freepoint Hotel Cambridge, Tapestry Collection by Hilton. We appreciate you leaving your kind rating for our hotel. Your satisfaction is important to us, so we are pleased to have met your expectations. We hope to see you again soon!Thank you,Freepoint Team

10/10 Excellent

Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Freepoint Team on Jan 18, 2024
Dear Kent, Thank you for the outstanding rating. We are delighted that we could provide you with a great stay at Freepoint Hotel Cambridge, Tapestry Collection by Hilton, from check-in through check-out. We look forward to your return and wish you all the best with your future travels.Thank you,Freepoint Team

10/10 Excellent

THOMAS

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff
Stayed 7 nights in Jan 2024
Response from Freepoint Team on Jan 14, 2024
Dear THOMAS, Please accept our gratitude for reviewing your stay at Freepoint Hotel Cambridge, Tapestry Collection by Hilton. It is nice to see this type of recognition for our staff, and we will surely share this lovely feedback with them. We appreciate your feedback and look forward to your next visit.Thank you,Freepoint Team

10/10 Excellent

Vera

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Although it looks a bit dated (doors, walls, popcorn ceiling), the hotel is very clean. Nice toiletries in the bathroom. Beds and pillows were very comfortable. 25 $ parking fee was a surprise but nothing out of the ordinary in a city. Nice location for the hotel. There is a lake nearby with walking paths. Dunkin Donuts is right around the corner. I would most definitely stay there again and recommend this place to friends and family.
Stayed 1 night in Jan 2024
Response from Freepoint Team on Jan 8, 2024
Dear Vera, It is a pleasure to read your fantastic review of the Freepoint Hotel Cambridge Tapestry Collection by Hilton. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit Cambridge.Thank you,Freepoint Team

2/10 Terrible

mohammad

Stayed 1 night in Dec 2023
Response from Freepoint Team on Jan 23, 2024
Dear Mohammad, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Thank you,Freepoint Team

10/10 Excellent

Jess

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Freepoint Team on Jan 7, 2024
Dear Jess, We are thrilled you had an excellent stay at Freepoint Hotel Cambridge, Tapestry Collection by Hilton, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Thank you,Freepoint Team

6/10 Okay

Bryant

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Heat didn’t work
Stayed 2 nights in Dec 2023
Response from Freepoint Team on Dec 23, 2023
Dear Bryant, Thank you for sharing your experience at our hotel. We want to apologize for the issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience we strive to provide every guest.Thank you,Freepoint Team

6/10 Okay

Judia

Business traveller
Liked: Staff & service
Stayed 3 nights in Dec 2023
Response from Freepoint Team on Dec 20, 2023
Dear Judia, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if any issues kept it from being perfect. We appreciate you choosing our hotel and hope you will return for the exceptional experience we are known for providing.Thank you,Freepoint Team

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Freepoint Team on Dec 19, 2023
Dear Erin, We are thrilled you had an excellent stay at Freepoint Hotel Cambridge, Tapestry Collection by Hilton, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Thank you,Freepoint Team

10/10 Excellent

Tatiana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the 3rd time ee stayed at Freepoint. Every time was impeccable. I guess the price is comparable to other hotels in the area.
Stayed 1 night in Dec 2023
Response from Freepoint Team on Dec 9, 2023
Dear Tatiana, Thank you for being our guest at Freepoint Hotel Cambridge, Tapestry Collection by Hilton. We work hard to ensure our guests have a comfortable and memorable stay with us. Therefore, seeing that you had an enjoyable stay and found us valuable is lovely. It was our pleasure to host your stay, and we look forward to your next visit.Thank you,Freepoint Team

10/10 Excellent

Karla

Stayed 2 nights in Dec 2023
Response from Freepoint Team on Dec 10, 2023
Dear Karla, We are thrilled you had an excellent stay at Freepoint Hotel Cambridge, Tapestry Collection by Hilton, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Thank you,Freepoint Team

10/10 Excellent

SEISHIN

Stayed 1 night in Nov 2023
Response from Freepoint Team on Dec 5, 2023
Dear SEISHIN, We are thrilled you had an excellent stay at Freepoint Hotel Cambridge, Tapestry Collection by Hilton, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Thank you,Freepoint Team

8/10 Good

Daryl

Travelled with pets, Travelled with partner
Liked: Property conditions & facilities
Room size and decor comfortable and attractive. Again did not like a charge for parking itdidnnysay parking fee. And also to find out it was not pet friendly. Wanted to charge $100. Could not find on website that there was such a charge. Under amenities it says pet friendly but no charge is mentioned. All reasons not to return though.
Stayed 1 night in Nov 2023
Response from Freepoint Team on Dec 3, 2023
Dear Daryl, Thank you for taking the time to post your feedback regarding your time at Freepoint Hotel Cambridge, Tapestry Collection by Hilton. We regularly receive praise for our spacious rooms, and we are glad you enjoyed the relaxing atmosphere. We truly regret any miscommunication regarding any extra charges during the check-in process. Rest assured, we take your feedback seriously and will thoroughly investigate these concerns to ensure they are addressed appropriately. We hope you choose to stay with us again when your travels bring you back to the area so we may ensure your next stay is the outstanding one you deserve.Thank you,Freepoint Team

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Staff from desk to housekeeping all really friendly helpful and efficient. Manager Yodit exceptional. And so is Saba at the front desk. Its a lovely place with comfortable large rooms tasteful hip design, impeccably clean and oddly affordable!
Stayed 1 night in Nov 2023
Response from Freepoint Team on Nov 29, 2023
Dear Rebecca, Thank you for being our guest at Freepoint Hotel Cambridge, Tapestry Collection by Hilton. We are delighted to know that you had an excellent stay with us. We are happy your room provided all the comforts you expected and that you enjoyed our in-room amenities. It is nice to see this type of recognition for our staff, and we will surely share this lovely feedback with them. We appreciate your great feedback and hope to have you as our guest again. Thank you,Freepoint Team

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were wonderful, very helpful
Stayed 2 nights in Nov 2023
Response from Freepoint Team on Nov 29, 2023
Dear Helen, Thank you for being our guest at Freepoint Hotel Cambridge, Tapestry Collection by Hilton. Your compliments are a pleasure to read, particularly regarding our staff. We take pride in providing exceptional hospitality to our guests, so it is great to see our efforts acknowledged. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Thank you,Freepoint Team

4/10 Poor

Ann

Liked: Cleanliness, staff & service
We were on 3rd floor and could hear the people above us all night. No sleep!
Stayed 2 nights in Nov 2023
Response from Freepoint Team on Nov 27, 2023
Dear Ann, Thank you for your feedback regarding the noise concerns during your time with us. Please accept our sincere apologies for the inconvenience caused. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We take noise concerns seriously and will investigate the issue to address it effectively. Your feedback is appreciated, and we hope to provide you with a more tranquil and enjoyable stay in the future.Thank you,Freepoint Team

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
The Freepoint Hotel location was perfect for visiting Cambridge/Somerville for nature walks, dining, museums and shopping. Fresh Pond, Alewife Brook Reservation and the Minuteman Bikeway and Danehy Park provided beautiful, refreshing strolls within walking distance. The adjacent Fresh Pond Mall provided easy access to shopping and groceries. A short, free hotel shuttle ride to Harvard Square provided access to museums. It was an easy walk or T ride to Davis and Porter Squares where we found many dining and shopping options. The hotel staff were very friendly and helpful. The room was economically priced, especially spacious for the area, very clean, and with a unique, fun decor. Parking was easy and right in front of the hotel. I would definitely recommend this hotel and I would stay here again.
Stayed 1 night in Nov 2023
Response from Freepoint Team on Nov 23, 2023
Dear Jennifer, It is a pleasure to read your fantastic review of the Freepoint Hotel Cambridge Tapestry Collection by Hilton. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit Cambridge.Thank you, Freepoint Team

10/10 Excellent

george

Liked: Cleanliness, staff & service, property conditions & facilities
good hotel at a good price
Stayed 1 night in Nov 2023
Response from General Manager on Nov 19, 2023
Dear george, Thank you for your positive feedback about Freepoint Hotel Cambridge, Tapestry Collection by Hilton. We're delighted to hear you found our hotel good at a good price. Your satisfaction is important to us, and we look forward to welcoming you back for another enjoyable stay at our property.Thank you, Freepoint Team

4/10 Poor

Jessica, Franklin

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Construction in the lobby generated loud noise at all hours of the night. The staff were pleasant and helpful, however the ongoing work on the building is a drag.
Stayed 1 night in Nov 2023
Response from Freepoint Team on Nov 18, 2023
Dear Jessica, Thank you for staying with us and reviewing your experience. We take great pride in delivering friendly, professional service to all our guests, so we appreciate your generous remarks. However, we apologize for the noise issues you experienced due to our remodel. We understand your frustration, and we are grateful for your patience. We hope you will consider a return visit when our improvements have been completed to experience our revitalization firsthand. We look forward to welcoming you back soon.Thank you,Freepoint Team

10/10 Excellent

Andrea

Stayed 3 nights in Nov 2023
Response from Freepoint Team on Dec 5, 2023
Dear Andrea, We are thrilled you had an excellent stay at Freepoint Hotel Cambridge, Tapestry Collection by Hilton, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Thank you,Freepoint Team

6/10 Okay

Marc

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice staff but hotel is in need of some more attention. Bar lacking several items. In room HVAC loud. Water pressure in shower low. Gym very small and lacked air circulation during our stay.
Stayed 1 night in Nov 2023
Response from Freepoint Team on Nov 13, 2023
Dear Marc, Thank you for choosing to stay with us. It is lovely to know that your interactions with our staff have been exceptional. We will certainly share your words of appreciation with them. However, our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. We will share your comments with our team members and use them as an opportunity to improve our guest experience. We look forward to another chance to regain your complete trust. Thank you,Freepoint Team

8/10 Good

TAMOGENE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Freepoint Team on Nov 9, 2023
Dear TAMOGENE, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Freepoint Hotel Cambridge, Tapestry Collection by Hilton. We hope to have the pleasure of doing so again on your next visit to the area.Thank you, Freepoint Team

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities and service from the team
Stayed 1 night in Nov 2023
Response from Freepoint Team on Nov 9, 2023
Dear John, We're thrilled that you had a great experience at Freepoint Hotel Cambridge, Tapestry Collection by Hilton. Our team takes pride in providing excellent service, and we're delighted you enjoyed our facilities. Your positive feedback is much appreciated, and we can't wait to welcome you back for another wonderful stay.Thank you, Freepoint Team

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super comfortable beds, great walkable area with grocery and retail shopping next store. The staff was wonderful and contributed to a great stay.
Stayed 2 nights in Nov 2023
Response from Freepoint Team on Nov 7, 2023
Dear Barbara, Thank you for being our guest at Freepoint Hotel Cambridge, Tapestry Collection by Hilton. We are glad our location was convenient for everything you wanted to do on this visit. We are pleased to learn how much you enjoyed your guest room and slept well during your stay. Our staff does a wonderful job maintaining our accommodations, and it will be a pleasure to share your kind remarks with them. We appreciate your generous review and hope you will be back to revisit soon.Thank you,Freepoint Team