Lobby sitting area

Reviews of DoubleTree by Hilton Boston North Shore

4 out of 5
DoubleTree by Hilton Boston North Shore
50 Ferncroft Rd, Danvers, MA

Reviews

7.8

Good

Rating 10 - Excellent. 682 out of 1554 reviews" "
Rating 8 - Good. 355 out of 1554 reviews" "
Rating 6 - Okay. 236 out of 1554 reviews" "
Rating 4 - Poor. 155 out of 1554 reviews" "
Rating 2 - Terrible. 126 out of 1554 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ethan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was only at the property for one night passing through but I liked what I saw and would definitely stay again. Hopefully for a longer visit the next time.
Stayed 1 night in May 2024
Response from Customer Service on May 26, 2024
Ethan, thank you for sharing your experience at the DoubleTree by Hilton Boston North Shore. We're thrilled to hear you enjoyed your short stay and the property left a positive impression on you. We look forward to welcoming you back for a longer visit next time!

6/10 Okay

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities
I was disappointed. It was a nice hotel, not busy, but the room was in a basement. The ceiling was painted cement, and the room smelled. I was wondering if the room placement was because of an Expedia booking.
Stayed 1 night in May 2024
Response from Customer Service on May 25, 2024
Rebecca, thank you for sharing your experience. Guest satisfaction is important, and we strive for everyone to feel comfortable and enjoy their stay. Please be assured that room placement is not based on the booking platform used. We hope you give us another opportunity to provide you with a more pleasant stay in the future.

10/10 Excellent

Melissa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well off the beaten path which has pros and cons. Clean. Well maintained, exterior could use more signage.
Stayed 2 nights in May 2024
Response from Customer Service on May 25, 2024
Melissa, thank you for sharing your experience at DoubleTree by Hilton Boston North Shore. It is great to hear you found the property clean and well-maintained. We appreciate your feedback about the exterior signage and will take this into consideration. Looking forward to welcoming you back!

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice experience! A little difficult to find from the highway. But overall great experience. Nice restaurant and bar!
Stayed 1 night in Mar 2024
Response from Customer Service on May 24, 2024
Stephen, thank you for sharing your wonderful experience at the DoubleTree by Hilton Boston North Shore. We're delighted to hear you enjoyed the restaurant and bar. We hope to welcome you back soon!

10/10 Excellent

ana

Liked: Staff & service, amenities, property conditions & facilities
Very friendly staff and great service.
Stayed 3 nights in May 2024
Response from Customer Service on May 24, 2024
Ana, thank you for your kind words about the team and service at DoubleTree by Hilton Boston North Shore. We're so glad you enjoyed your stay and hope to see you again soon!

8/10 Good

Steve

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very beautiful inside, lots of amenities and great breakfast. The water park hours were not convenient for our stay and the room we had was a handicap room (we aren't disabled) and it smelled like smokers had been living there. We are non smokers so this was not a comfortable room but it was the one closest to our families that were also staying there.
Stayed 1 night in May 2024
Response from Customer Service on May 23, 2024
Steve, thank you for sharing your experience. It's wonderful to hear that you found the inside of the DoubleTree by Hilton Boston North Shore beautiful and enjoyed the amenities and breakfast. Sorry to hear about the inconvenience with the water park hours and your room's condition. Your feedback is valued, and we're glad you were able to stay close to your family. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Shawn

Stayed 2 nights in May 2024
Response from Customer Service on May 23, 2024
Shawn, thank you for the favorable rating! The team at DoubleTree by Hilton Boston North Shore is delighted you had a great experience. We're looking forward to welcoming you back soon.

6/10 Okay

Fuaad

Stayed 3 nights in May 2024
Response from Customer Service on May 25, 2024
Thank you for the feedback.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

4/10 Poor

Brook

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
1st - arcade was closed 2nd - hottub was closed with (sorry for inconvenience sign) 3rd - room smelled like pee. One of the toddler beds as well as by the AC unit. 4th - When trying to air out the smell from the room, opening the back smelled like smoke from people smoking on the patios. 5th - toilet wouldnt flush properly. Handle sticks. Sometimes didnt flush or would get stuck down so it would run all night (noisy) 6th - advertisement of starbucks in lobby. Limited menu, sandwiches were microwaved and hard. Would not stay here again for what was paid.
Stayed 1 night in May 2024
Response from Customer Service on May 17, 2024
Brook, the experiences you had during your stay are concerning. The team aims to provide enjoyable stays for all guests, and it is clear that some aspects did not meet expectations. Your feedback is valuable and will be shared internally to identify possible areas of improvement. Thank you for taking the time to share your thoughts.

8/10 Good

Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very courteous and friendly
Stayed 2 nights in May 2024
Response from Customer Service on May 14, 2024
Alberto, it's great to hear that you found our team members at DoubleTree by Hilton Boston North Shore to be friendly and courteous. We strive for exceptional hospitality and appreciate your acknowledgment. We look forward to welcoming you again in the future.

6/10 Okay

Denise

Travelled with partner
Liked: Staff & service, amenities
There was no shower gel in the dispenser in our room and the toilet kept running and needs maintenance.
Stayed 1 night in May 2024
Response from Customer Service on May 14, 2024
Denise, your feedback is valuable to us. It's disappointing that your room didn't meet your expectations in terms of bathroom amenities and plumbing. Ensuring all aspects are in full working order is crucial, and we will address the matter promptly. We strive to deliver seamless stays and appreciate your patience in this matter.

10/10 Excellent

Madochee

Liked: Cleanliness, staff & service, property conditions & facilities
H
Stayed 3 nights in May 2024
Response from Customer Service on May 10, 2024
Madochee, thank you for your five-star review. It's rewarding to hear you had such a positive experience at the DoubleTree by Hilton Boston North Shore. We value your feedback and hope to welcome you back in the near future.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on May 7, 2024
Daniel, thank you for your perfect score given to DoubleTree by Hilton Boston North Shore! We're thrilled to see that you had an excellent stay with us. Our team looks forward to having you as our valued guest in the future. Safe travels!

10/10 Excellent

Kathleen

Travelled with partner
Liked: Amenities
Quiet
Stayed 1 night in May 2024

10/10 Excellent

Henry

I have stayed there many times! I would recommend it to everyone!
Stayed 1 night in Apr 2024
Response from Customer Service on May 3, 2024
Henry, it's a delight to hear that you've greatly enjoyed your multiple stays at the DoubleTree by Hilton Boston North Shore. We truly appreciate your kind recommendation to others. We eagerly anticipate your next visit with us.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on May 3, 2024
Jennifer, thank you for choosing to stay at the DoubleTree by Hilton Boston North Shore. It's great to know you had a wonderful experience. We sincerely appreciate your high rating on Expedia and hope to see you again soon.

8/10 Good

Gail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, could use some furniture updating. Bed was comfortable.
Stayed 1 night in Apr 2024
Response from Customer Service on May 2, 2024
Gail, thanks for your positive review. We're elated to hear that you found DoubleTree by Hilton Boston North Shore to be a nice place to stay and that our bed added comfort to your stay. Your suggestion about updating the furniture is acknowledged and will be taken into consideration. We hope to have the pleasure of welcoming you back in the future.

6/10 Okay

Jeff

Travelled with family
I left behind an expensive infr red medical light in the room. It had to have been seen by staff, and yet it can’t be found.
Stayed 3 nights in Apr 2024
Response from Customer Service on May 2, 2024
We appreciate your feedback, Jeff.We're deeply disappointed you had such challenges during your time with us. Your experience is not on par with the level of service we're accustomed to sharing with our guests. Please reach out to Laura Cardona directly, they would be happy to look into this for you.We do hope you give us another opportunity to share a more positive experience with you soon.

10/10 Excellent

delilah

Liked: Staff & service, amenities, property conditions & facilities
I loved how friendly the staff is, and a quick check in process.
Stayed 1 night in Apr 2024
Response from Customer Service on May 2, 2024
Delilah, thank you for sharing your wonderful experience at the DoubleTree by Hilton Boston North Shore. We're pleased you appreciated our efficient check-in process and the warm welcome from our team members. We look forward to your next visit.

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
It was fine. Bottled water was expensive!
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 30, 2024
Jessica, thank you for your review. At DoubleTree by Hilton Boston North Shore, we're glad to hear your overall stay was satisfactory. We note your concern regarding the pricing of bottled water and will ensure your feedback will be evaluated as part of our continuous efforts to serve our guests better. We hope to see you again the next time you're in the North Shore area.

10/10 Excellent

Christabeth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I stay here often for business travel and it’s always a great place to land- good location, quick and easy check in/check out, helpful staff, I can usually find a deal, comfortable beds.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 28, 2024
Christabeth, thank you for your kind words. It's wonderful to hear that DoubleTree by Hilton Boston North Shore consistently meets your expectations, particularly with our prime location and efficient check-in/check-out process. Our team members strive to provide a helpful and comfortable environment for all our guests. We appreciate your continued patronage and look forward to welcoming you back on your next business trip.

10/10 Excellent

Tom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly check in staff. Nice service facilities, gym restaurant etc.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 27, 2024
Tom, it's wonderful to hear about your positive experience at DoubleTree by Hilton Boston North Shore! We truly appreciate your kind words about our team members during check-in and the services they provided. It's fantastic that our fitness center and restaurant met your expectations. We warmly welcome you back anytime you're in Boston!

6/10 Okay

Willie

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 26, 2024
Willie, thanks for taking a moment to rate your recent stay. It seems there may have been some areas that fell short of expectations. We're committed to making all of our guest experiences positive and your feedback would greatly help us improve. We hope for another opportunity to provide a superior experience on your next stay.

8/10 Good

Sheyna

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to get away with ur family
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 24, 2024
Sheyna, it's wonderful to hear you had a positive getaway with your family at DoubleTree by Hilton Boston North Shore. We appreciate your feedback and look forward to your next visit.

2/10 Terrible

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My reservation was supposedly not showing up It took almost 30 minutes to check in and then they weren’t able to give me a room with a king bed so i had to stay in a double, It was very inconvenient since i had made the reservation weeks in advance I’ve used Expedia many times and never had an issue but lately it’s been nothing but problems
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 22, 2024
Amanda, your recent experience with us is certainly not reflective of the smooth and efficient service we aim to deliver. We apologize for the time it took for you to check in and the accommodation not meeting your initial preference. Your feedback is essential in helping us refine our process and we appreciate you bringing this to our attention. We're confident your next visit will be much more satisfying if you grant us the opportunity.

10/10 Excellent

esneda

Stayed 2 nights in Apr 2024
Response from Customer Service on May 12, 2024
Esneda, we're delighted to see your five-star Expedia review for DoubleTree by Hilton Boston North Shore. Thank you for letting us know that your experience with us met your standards. We look forward to welcoming you back in the near future!

10/10 Excellent

evelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the family rooms. Only thing i would add is nightlight on the kids side as i have a child who has anxiety and likes light.
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 22, 2024
Evelyn, we're thrilled to hear you enjoyed your stay at DoubleTree by Hilton Boston North Shore, particularly appreciating our family rooms. We value your suggestion on adding a nightlight for the kids area; feedback like this helps us enhance our guest experience. We look forward to welcoming you and your family back on your next visit.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
My family had a great time!
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 20, 2024
Ashley, it's wonderful to hear that your family thoroughly enjoyed their experience at DoubleTree by Hilton Boston North Shore. We love to offer our guests a delightful stay and your feedback certainly brings smiles to our team members' faces. Do come and visit us again soon!

4/10 Poor

Maryann

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the usual standards of a Hilton. Old and rundown furniture and rugs in rooms, dirty windows. Waitstaff at dinner time was very un-enthusiastic to say the least. Food at breakfast, especially my omelet, was the worst...couldn't eat it.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 19, 2024
Maryann, we appreciate your feedback. It's regrettable to hear that aspects of your stay didn't meet your expectations. We believe in continuous improvement and sincerely apologize for the less than stellar conditions you experienced. Similarly, your dining experience is not indicative of the high level of service we strive to provide. Your feedback will be shared with our colleagues and reflected upon in future improvement plans. We hope to have the opportunity to provide an exceptional experience on your next visit.

2/10 Terrible

Arlene

Travelled with family
Disliked: Staff & service
The front end staff was rude, the service overall was not good. If things don't change I can see it closing down
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 19, 2024
Arlene, it's disappointing to hear about your recent experience. Top-notch service is our primary goal, so it's regrettable to know we didn't meet your expectations. We're constantly working to improve our guest experience and your feedback is invaluable in this process. We genuinely hope you'll revisit us in the future to see the positive changes we're implementing.

10/10 Excellent

Miriam

Stayed 1 night in Apr 2024
Response from Customer Service on May 8, 2024
Miriam, thank you for leaving such a fantastic rating for DoubleTree by Hilton Boston North Shore! It seems we left a positive impression, and we couldn't be more thrilled. Looking forward to welcoming you back on your next visit to the area.

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, clean and smelled good. They had aloof the amenities I needed. Free parking Starbucks in the lobby on site dining and a watermark
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 19, 2024
Kelly, it brings us joy to hear your fantastic comments about DoubleTree by Hilton Boston North Shore. We're thrilled to know our cleanliness, delightful aroma, and ample amenities, including complimentary parking, on-site Starbucks, and dining options met your needs. Don't forget our water park is always here for you! We look forward to welcoming you back for another enjoyable stay.

4/10 Poor

Rachel

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The pool was closed because someone vomitted and no one was as on staff to clean it. Due to April break the park rate increase and no discount was offered to guest. Also, the hotel on the first and second floor reeked of cigarette smoke while little children ran around unsupervised. The clerk at the front desk never sent the additional towels we requested because while the pool was opened before it was closed the pool area ran out of towels. It was a such a crap show and I am never going to stay at this hotel EVER again.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 19, 2024
Rachel, it's unfortunate to hear about your disappointing experience. Regrettably, sometimes, unpredictable incidents such as the pool situation arise, but we make an effort to address these as quickly and efficiently as we can. In terms of the smoke smell you noted and the unsupervised children, we always strive to maintain a clean, family-friendly environment, and apologize if this was not your experience. It's regrettable as well to hear about the issue with the towels. We're constantly working to improve our services and appreciate your input. We hope you'll reconsider and give us another chance to provide the quality stay you expected.

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for outstanding accommodations.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 15, 2024
Dale, it's fantastic to hear about your positive experience at the DoubleTree by Hilton Boston North Shore. We appreciate your recognition of our stellar accommodations and we look forward to offering the same excellence in service during your next visit. Safe travels till then!

2/10 Terrible

Trey

Disliked: Staff & service, property conditions & facilities
This has turned into a party hotel. Not going back.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 16, 2024
Trey, it's regrettable to hear that your recent experience didn't live up to expectations. We aim to offer a tranquil atmosphere and we're sorry this wasn't what you encountered. We'll certainly discuss your feedback with management to ensure we maintain a peaceful environment that everyone can enjoy. We would like to offer you a more balanced experience should you choose to return.

10/10 Excellent

Zeiza, Dorchester

Liked: Staff & service, property conditions & facilities
Very nice place
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 14, 2024
Zeiza, it's heartening to know that you had an enjoyable stay at the DoubleTree by Hilton Boston North Shore. We appreciate your feedback and hope to welcome you again soon.

10/10 Excellent

Kathy, Morgantown

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, staff was friendly and the hotel had many options of things to do such as the pool, gym and coffee shop.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 14, 2024
Kathy, it's pleasing to see that you had a terrific stay at DoubleTree by Hilton Boston North Shore. We're thrilled to hear how much you relished the various amenities, including the pool, fitness center, and coffee shop. Furthermore, it's great to see our team members made a positive impression on you with their cordial hospitality. We anticipate welcoming you back in the future for another fantastic stay!

10/10 Excellent

Patrick, Southfield

Stayed 1 night in Apr 2024
Response from Customer Service on Apr 30, 2024
Thanks for the fantastic rating, Patrick!It's outstanding we could exceed your expectations during your stay at DoubleTree by Hilton Boston North Shore. We're all looking forward to your next stay with us.

10/10 Excellent

Nataliya

Liked: Cleanliness, staff & service, property conditions & facilities
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Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 11, 2024
Nataliya, thank you for taking the time to share your experience at DoubleTree by Hilton Boston North Shore. It's wonderful to see that you had a five-star stay! We look forward to welcoming you back in the future.

4/10 Poor

Blanca

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than the pool being closed for 2 days, we caught a cleaning person inside our room as we were walking outside the elevator. We distinctly said we did not need any services other than more clean towels and toiletries-we would order them and would get them delivered. The water park on Saturday was out of control as people from the water park were entering the hotel pool. The hotel pool was a disaster on Saturday. The guy at the reception table was on his phone and chatting with his friend. Everyone was allowed to enter the pool. The pool was area was a mess. Then closed for 2 days. Disappointed bc this is our go to hotel for 3 yrs in a row. I don’t think we willl be coming back to this place again.
Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 4, 2024
Blanca, it's disheartening to hear about your recent experience. We regret that certain incidents during your stay didn't meet your expectations, particularly concerning the pool area and the unscheduled cleaning of your room. Our hotel prioritizes the wishes of our guests, hence your feedback is quite vital. In relation to your comment regarding our colleagues' approach, we've noted it and will use your insights to improve. We understand you're disappointed and considering alternative options, but we would be grateful for a chance to regain your trust and deliver the exceptional service you've known us for in the past.

10/10 Excellent

Dinora

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 22, 2024
Thank you for the perfect rating, Dinora!We are very pleased to hear that you had a wonderful stay at DoubleTree by Hilton Boston North Shore. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 2, 2024
Julia, it's wonderful to see your top-rated experience at DoubleTree by Hilton Boston North Shore. We appreciate you taking the time to rate us and we're looking forward to welcoming you back soon.

8/10 Good

Andre

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 2, 2024
Andre, it's great to see that you had a positive experience at DoubleTree by Hilton Boston North Shore. Your high rating is appreciated and we hope to welcome you back soon.

2/10 Terrible

Desserae

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I've been here numerous times and never had a bad experience until this stay.Nasty pool water, to many people at once in pool.Had to call multiple times for room service and still never received the items I asked for ,bad light sockets.Never received my warm chocolate chip cookies at check in! Horrible stay all around and don't think I will be back!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 31, 2024
Desserae, we regret to find that your recent stay did not meet your expectations - especially regarding the pool and room service experience, as well as missing out on our traditional warm cookies. Your feedback is greatly appreciated as we continually strive to better our guest experience. We hope to have the opportunity to transform your perspective about your stay in future.

8/10 Good

Isis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good experience for me and my children thank you
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 28, 2024
Isis, it's truly comforting to hear that both you and your children had a pleasant experience at DoubleTree by Hilton Boston North Shore. We sincerely appreciate your kind words and we anticipate the opportunity to host your family once again in the future. Thank you for choosing us.

6/10 Okay

Tasha Ann, Chicago

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 30, 2024
We appreciate the feedback, Tasha.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

6/10 Okay

Akeha

Travelled with family
Liked: Cleanliness, staff & service
It's decent, and i was grateful that there were available. The 2 toddler beds were a cute idea! That being said, there were some things I thought could be improved. - There was no bath plug. I used my heel to keep the water in the tub to have a warm bath. - The beds were not very comfortable. - I wished they had tooth brushes and a hair brush, and some water bottles in the room. But for the last minute need, and the price and the size of the room, I am still totally grateful for the experience!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 27, 2024
Akeha, we appreciate your feedback. It's wonderful to hear you found availability at the last minute and that the room size was satisfactory for you. We also took note of your points that could have elevated your stay, such as a bath plug as well as the presence of additional amenities like a toothbrush and a hairbrush. Enhancing guest comfort is always our priority, and your feedback is invaluable. We hope to improve on these factors to ensure a better experience next time. Thank you and we hope to welcome you back.

6/10 Okay

Vivian

Disliked: Cleanliness, staff & service, property conditions & facilities
Needs a remodel asap! Dirty!
Stayed 6 nights in Mar 2024
Response from Customer Service on Mar 27, 2024
Vivian, we appreciate your feedback and your desire to see updates happen to our property. We also regret that the cleanliness didn't meet your expectations. Please know that we work hard to maintain high standards and your input will guide us in enhancing our services. We hope for a chance to better serve you during your next stay.

8/10 Good

Thomas

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 13, 2024
Thanks for the 4/5 rating, Thomas!We're thrilled you enjoyed your time at DoubleTree by Hilton Boston North Shore so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

10/10 Excellent

Tong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 7 nights in Mar 2024
Response from Customer Service on Mar 14, 2024
Tong, thank you for choosing the DoubleTree by Hilton Boston North Shore. We are thrilled to note that your stay met your expectations. We are excited to welcome you back for another perfect experience.