Dear Sir, It is possible that mosquitoes may have entered the room during the airing time specified in our sanitary protocol. I apologise for the inconvenience, but please be aware that if you had noticed this at the reception desk we would have come to check on the cleanliness to make sure that the necessary adjustments were made. The team is fully available and attentive to ensure you have a comfortable stay, for example, another room could have been offered to you if you had requested it.

Dear Sir or Madam, I am glad that breakfast satisfied you, you have probably tasted our homemade puddings and cakes, our guests appreciate them very much. Your card must have been regularly exposed to an electronic device, however, I am pleased to see that the team has taken care of you conscientiously. I hope you have been able to enjoy the city of Bordeaux, accessible in less than 30 minutes by tram. Delphine Rousseaux General manager of the hotel The Original City Apolonia Bordeaux Lac

Sir, Madam, We apologize once again for the inconvenience caused by the failure of the hot water system. We did everything we could to find solutions: we requested an emergency intervention, but the troubleshooting took longer than expected. In addition, we have tried to relocate you nearby, but in this period of high demand, this has not been possible. Our rooms are indeed non-smoking, but we are never exempt from incivility, so you should not hesitate to talk to us about it on site. All the information concerning the rooms is indicated on the booking platform (size, equipment, photos...) we are totally transparent on the level of services we offer, so I do not understand your surprise. I'm sorry there's nothing positive in your comment, but I hope you still had a restful stay and enjoyed our generous and varied breakfast. Delphine Rousseaux General manager of the hotel The Original City Apolonia Bordeaux Lac

Dear traveller, Our entire team is delighted to hear your comments, thank you for giving us the perfect mark! I have personally ensured that your compliments on the staff are passed on to each of them. It is a great reward to read that you will come back without hesitation. On our side, we are looking forward to seeing you soon! Delphine Rousseaux General manager of the hotel The Original City Apolonia Bordeaux Lac

Dear traveller, We have remembered you very well, especially Laurenne, who accompanied you during your stay. Once again, I apologize for the visit to your first room, it should not have been offered to you. Our teams have nevertheless been reactive in proposing a new one. I can also understand your displeasure with the heat wave. In anticipation, we have checked all our air conditioning systems, which are functional, but unfortunately insufficient in the face of these remarkable temperatures. We have therefore offered our guests fans to improve their comfort. I must admit that I find your testimony a little severe, we have done everything possible to make your stay pleasant. Also, I hope you enjoyed our tasty breakfast, as we served it to you ! I would like to invite you to come back and see us during a softer period. We will show you the real image of our hotel in Bordeaux. Delphine Rousseaux General manager of the hotel The Original City Apolonia Bordeaux Lac