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The slamming of doors after 11pm was annoying, maybe adjust door shocks so they close a bit quieter, besides that I enjoyed my stay . Front desk lady was very nice and quite helpful. 😀
The breakfast was great. Hot and cold options. Waffle maker.
Brett
Stayed 1 night in May 2024
Response from Russel on May 13, 2024
Dear Brett,Thank you for taking the time to leave us a review! We appreciate you choosing to stay with us and are happy to see you enjoyed our breakfast selection. The next time you are in the area we hope to see you again, Brett. Have a great week!
8/10 Good
Paula
May 3, 2024
Paula
Stayed 1 night in Feb 2024
Response from Russel on May 13, 2024
Dear Paula,Thank you for choosing to stay with us and leaving us a review. We always encourage honest feedback so we know exactly what guests enjoy and dislike about their stay. It's great to see overall you enjoyed your visit but if you have any feedback, please feel free to reach out to me. Thank you again for choosing to stay with us, Paula. We hope to see you again soon. Have a great week!
Dear Jessen,Thank you for taking the time to share your experience with us. It's heartening to hear that our team's efforts made a positive impact on your stay and that our breakfast offerings were a highlight of your visit.Ensuring a welcoming atmosphere and providing great service are priorities for us, and feedback like yours affirms we're on the right track. We always welcome further insights or suggestions on how we can enhance our guest experience so feel free to reach out with additional feedback.We hope to see you again soon, Jessen. Thank you for choosing to stay with us!
10/10 Excellent
Laura
Mar 3, 2024
Laura
Stayed 1 night in Mar 2024
Response from Russel Lat on Apr 13, 2024
Thank you for choosing to stay with us, Laura. We appreciate you for taking the time to leave us a review. Your feedback is incredibly valuable. Should you have any suggestions or want to share more about how we matched or exceeded expectations, please don't hesitate to reach out. We hope to see you again soon!
Dear Doug,Our team appreciates your positive review. It's truly rewarding for our team to receive feedback from guests who have enjoyed their stay with us. Should you have any further insights, whether they highlight strengths or identify areas for improvement, we encourage you to share them with us.Thank you for choosing our hotel for your stay, Doug. We look forward to welcoming you back in the near future.
Elevator didn’t work , lady at the front desk was growly. I asked if I could purchase water from her I was told that I couldn’t because I wasn’t a rewards member. Full Friday of bottled water in plain sight.
Cole
Stayed 2 nights in Feb 2024
Response from Russel Lat on Feb 22, 2024
Dear Cole,Thank you for taking the time to share your experience with us. We are truly sorry to hear about the issues you encountered during your stay, including the elevator malfunction and the service you received at the front desk. It's clear that the situation was handled poorly, and we deeply regret that you were made to feel unappreciated. This is not the level of hospitality we strive to provide, and no guest should ever receive such treatment.Please know that we have shared your feedback with our entire team to ensure that this was an isolated incident and to prevent it from happening in the future. We are committed to making sure all our guests feel valued and welcomed.Regarding the elevator, we understand the inconvenience this caused and sincerely apologize. We contacted the company and they arrived this morning to repair it.We hope that despite these setbacks, you will consider giving us another opportunity to show you the high standard of service we are known for, Cole. We value your feedback and see it as a vital tool in our continuous effort to improve our guest experience.We sincerely apologize again for the inconvenience and disappointment you experienced and hope to have the chance to welcome you back in the future under better circumstances.
It was a fantastic stay! Great breakfast and we loved the lounge amenities.
Andrew
Stayed 2 nights in Feb 2024
Response from Russel on Feb 20, 2024
Dear Andrew,Thank you for taking the time to leave a review about your recent experience with us. We're pleased to hear that you had a satisfying stay, enjoyed our breakfast offerings, and took advantage of the lounge amenities.Our team is committed to providing a quality experience for our guests, and it's gratifying to know we met your expectations. Your positive feedback is greatly appreciated.We hope to have the pleasure of hosting you again soon for another visit, Andrew. Thank you for choosing our hotel!
Dear Kayla,Thank you for staying with us and for sharing your experience. We genuinely appreciate your feedback, as it plays a crucial role in our continuous effort to provide an outstanding stay for all our guests.We are constantly striving to enhance our service and facilities, and we welcome any additional comments or suggestions you have that could help us make your next visit even more enjoyable. Ensuring your satisfaction is our top priority.We're looking forward to the opportunity to welcome you back soon and to offer you an even better experience.Have a great weekend Kayla!
Thank you so much for your enthusiastic review! We are thrilled to hear that you had an excellent experience with us. Your kind words about our staff are greatly appreciated.Our team works hard to ensure that every guest feels welcomed and valued, and it's rewarding to know that we've made a positive impact on your stay. We look forward to welcoming you back soon Charlotte!
Dear Nick,We truly appreciate you taking the time to leave us a review. It's always encouraging for our team to see that our guests have enjoyed their stay. Your rating speaks volumes, and we're grateful for it.We're continuously working to create memorable experiences for our guests, and your feedback is a valuable affirmation of our efforts. If there's anything specific that stood out during your stay or any suggestions for improvement, we'd love to hear from you.Looking forward to welcoming you back on your next visit. Thank you again for choosing us Nick!
Dear Samantha,Thank you for your kind review! We're delighted to hear that you found our hotel to be clean and our staff friendly. These are two aspects we pride ourselves on, and it's rewarding to know they contributed positively to your experience.Your feedback is greatly appreciated as it encourages us to maintain and even exceed the level of service we strive to provide. If there’s anything more we can do to make your next stay even better, please don’t hesitate to let us know.We look forward to the opportunity to welcome you back in the future Samantha!
Dear Chelsea,We are absolutely delighted to receive your positive rating. Even without words, your high score speaks volumes, and we are genuinely grateful for the acknowledgment.It's guests like you who make our day-to-day efforts profoundly rewarding. Knowing that we were able to meet your expectations is a source of great pride for our team. We strive to offer a unique and memorable experience for each of our guests, and it is heartening to know that we succeeded during your stay.While we are thrilled with your rating, Chelsea, we also welcome any feedback or suggestions you may have. Your insights are invaluable to us as we continuously strive to enhance our services and guest experience.We would love to have the opportunity to welcome you back in the near future and hope to continue exceeding your expectations. Thank you once again for choosing our hotel, and we eagerly anticipate your next visit.
Thank you so much for taking the time to leave us a fantastic 10 out of 10 review! We're thrilled to hear that you had such a positive experience with our hotel. We're delighted that we met your expectations, and it's always rewarding to know that our efforts are making a positive impact. If you ever have more feedback or suggestions, feel free to reach out. Thank you once again for staying with us and for sharing your positive experience!Best regards,
10/10 Excellent
John
Dec 3, 2023
John
Stayed 3 nights in Nov 2023
Response from Russel on Dec 6, 2023
Dear John,Thank you for taking the time to leave us a review. We're thrilled to hear that you had a fantastic experience during your stay at our hotel. Your positive feedback means a lot to us, and we hope to welcome you back for another excellent stay in the future. If there's anything specific that stood out to you or any suggestions you'd like to share, we'd love to hear them. Have a great day John!
4/10 Poor
zach
Nov 25, 2023
zach
Stayed 1 night in Nov 2023
Response from Russel on Dec 15, 2023
Dear Zach,Thank you for taking the time to leave a review of your recent stay at our hotel. We value all feedback, and we are genuinely sorry to hear that your experience with us did not meet your expectations.We are committed to providing the best possible experience for our guests, and your feedback is crucial in helping us identify areas for improvement. We would greatly appreciate it if you could provide us with more details about your stay, such as the date of your visit or any specific concerns you may have had. This information will allow us to investigate the matter thoroughly and take appropriate actions to address any issues that may have occurred during your stay.Our goal is to ensure that every guest has a comfortable and enjoyable stay with us, and we are dedicated to making the necessary improvements to achieve that goal. We hope you will consider giving us another opportunity to provide you with a better experience in the future.Once again, thank you for your feedback, and please do not hesitate to reach out to us directly if you would like to discuss your stay in more detail. We genuinely value your input and look forward to the opportunity to serve you better in the future.
The property was close to Bonnyville but not on a main highway.
A Tim Hortons is right at the entrance to the hotel and the traffic can get iffy with people driving in every direction to come-go-park.
Chris
Stayed 4 nights in Oct 2023
Response from Russel on Oct 16, 2023
Thank you for taking the time to leave us a review Chris. We appreciate you staying with us and do hope to see you again soon.
Thank you Sandra. Our team works hard and it is always appreciated by all of us when a guest takes the time out of their day to say they enjoyed their stay. We hope to see you again the next time you are in Bonnyville.
Never been to Bonnyville before. Facility exceeded my expectations, as did the people (both at the Hotel and in town).
Artur
Stayed 1 night in Sep 2023
Response from Russel on Nov 6, 2023
Thank you for taking the time to leave us a review Artur! We truly appreciate the kind comments and are glad you enjoyed your stay in Bonnyville. We hope to see you again soon Artur.
Fast and easy check in, cleanliness, and friendly staff
Monear
Stayed 1 night in Sep 2023
Response from Russel on Sep 21, 2023
Thank you Monear. Our team works hard & always appreciates when guests take the time to comment. We hope you visit us again soon!
10/10 Excellent
Harun
Travelled with group
Sep 8, 2023
Liked: Amenities
Friendly stuff. Breakfast was much better than other similar hotels.
Harun
Stayed 3 nights in Aug 2023
Response from Russel on Sep 21, 2023
Thank you for the positive comments about our team. We do try to make our breakfast stand out so always appreciate positive comments about it. Thank you Harun!
Thank you for completing the survey regarding your recent stay at our property.Your comments are genuinely appreciated.Hope you will come back se us again soon.
Cleanliness, easy approach, good staff, quiet place, excellent parking area.
AFZAL
Stayed 1 night in Sep 2023
Response from Russel on Sep 21, 2023
Our team appreciates when guests enjoy their visit and take the time to let us know. Thank you for taking the time to leave a review. We hope to see you again soon.
Thank you for your kind comments. We are pleased that you enjoyed your stay. We are hoping that you comeback again together with your family. Thank you again for staying with us.
Not having the fridge running in my room when I arrived was slightly inconvenient but not the end of the world
Cameron
Stayed 1 night in Aug 2023
Response from Russel on Sep 21, 2023
Thank you for leaving us a review Cameron. When making a reservation with us, request that you would like the fridge turned on. It will be in our notes on the date of your arrival. You may also call ahead on the day you are arriving and we will absolutely do that for you. We appreciate your business Cameron.
Good morning Ben,Thank you for the review on your recent stay. I would like to address your concerns, unfortunately as you booked through a 3rd party I do not have your contact information. Please feel free to call me directly at 780-826-6226 for further discussion.Thank you,
Very clean rooms and hotel overall. Extremely well maintained / presentation. Staff are very polite and helpful. Great variety for breakfast and everything tasted good. The hotel is pet friendly but be aware that there is a $25 extra charge if you have a pet. We didn’t know about the charge as nowhere during the Expedia booking process was this extra charge mentioned. This extra charge was the only detractor of our stay at this hotel.
John
Stayed 1 night in Mar 2023
Response from Sonia on Apr 3, 2023
Good morning John,Thank you for the wonderful review of your recent stay with us. We appreciate your kind comments.I'm sorry you were not aware of the pet fee at the time of booking. Expedia does have it in the fine print but you really have to look for it. I agree it should be made more clear on the 3rd party sites.Thank you again for the great review and we hope to see you again.
Had a great stay, the games rooms were a awesome surprise and a lot of fun. Pool table, ping pong, fooseball and 2 separate simulator rooms with sports projection; golf, hockey, dodgeball, soccer games, another room with racing simulator units. Will definitely stay again when up in the Bonnyville area.
Jeffrey
Stayed 2 nights in Oct 2022
Response from Sonia on Oct 20, 2022
Hi Jeffery,Thank you for the fantastic review and pictures. We are so happy you enjoyed the games rooms. Once our guests know they are here it is an awesome surprise.Thank you again and we look forward to seeing you on your next visit.