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Reviews of Hotel Dann Avenida 19 Bogota

3 out of 5
Hotel Dann Avenida 19 Bogota
Avenida 19, #5-72, Bogotá, Distrito Capital

Reviews

8.0

Very good

Rating 10 - Excellent. 204 out of 537 reviews" "
Rating 8 - Good. 172 out of 537 reviews" "
Rating 6 - Okay. 93 out of 537 reviews" "
Rating 4 - Poor. 42 out of 537 reviews" "
Rating 2 - Terrible. 26 out of 537 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Edelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fue una estadía placentera y corta. Quedé muy satisfecha con todo, sólo que de cambiar una pequeña cosa, sería la variedad en el buffet de desayuno. Se entiende que no es un hotel grande, pero podrían disponer de más platillos o variarlos para que no se repita el mismo menú un día tras otro. También deberían reponer las bandejas una vez se va acabando la comida. De sabor la comida estaba muy rica, el chocolate caliente es el mejor que he probado en un hotel, sólo reforzar los puntos ya señalados arriba. De volver a Bogotá, definitivamente me volvería a quedar en el Dann 19♥
Stayed 3 nights in Apr 2024
Response from Mario Díaz Granados-Manager Hotel Dann Avenida 19 on Apr 12, 2024
Buenos días, muchas gracias por sus especiales comentarios. Vamos a revisar con cuidado sus observaciones sobre el desayuno. Le esperamos siempre en Hotel Dann Avenida 19.

6/10 Okay

Johana

Travelled with family
Disliked: Staff & service, amenities
Front desk lady and restaurant waitress are very rough.
Stayed 2 nights in Mar 2024
Response from Mario Díaz Granados-Manager Hotel Dann Avenida 19 on Mar 7, 2024
Good morning, thank you very much for your special comments, we will review what you expressed and take the corresponding improvement measures. We always wait for you at Hotel Dann Avenida 19.

6/10 Okay

Mayra

Travelled with family
Liked: Cleanliness, property conditions & facilities
La habitación estaba limpia y muy cómoda. La comida en el restaurante no estuvo a la altura de lo esperado. El personal del restaurante no fue muy atento. El frente del hotel da hacia una avenida bastante concurrida. Aunque estaba limpio una vez se entraba al hotel, en las afueras no se veía muy agradable.
Stayed 2 nights in Mar 2024
Response from Mario Díaz Granados-Gerente Hotel Dann Avenida 19 on Mar 6, 2024
Buenas tardes, muchas gracias por sus especiales comentarios. Le esperamos siempre en Hotel Dann Avenida 19.

10/10 Excellent

juliette

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Dan av19 was renovated since i stayed there long ago, its nice now, it is easy to walk around, maybe the only thing they can upgrade is the breakfast. But all in all it was very good.
Stayed 3 nights in Feb 2024
Response from Mario Díaz Granados-Manager Hotel Dann Avenida 19 on Feb 23, 2024
Good morning, thank you very much for your special comments. We always wait for you at Hotel Dann Avenida 19.

8/10 Good

JC

Stayed 1 night in Dec 2023
Response from Mario Díaz Granados-Gerente Hotel Dann Avenida 19 on Jan 10, 2024
Buenos días, muchas gracias por su especial puntuación. Le esperamos siempre en Hotel Dann Avenida 19.

8/10 Good

JC

Liked: Cleanliness, staff & service, room comfort
Perfectly satisfactory hotel in downtown Bogotá
Hotel Dann was perfectly satisfactory place to stay in Bogota. The staff made an effort to make guests feel welcomed and valued. Even though it can be difficult to communicate for those non Spanish speakers. The Room and Hotel grounds for the most part were clean, nicely decorated and comfortable. Some of the furniture has seen better days, but we’re functional. It’s centrally located and within walking distance from most of the attractions in the downtown area. It seemed fairly safe during the day, but around 6-7pm most businesses, shops and restaurants close. So área might feel a bit sketchy after dark and you might find it hard to find places places for dinner or entertainment after dark without leaving the neighborhood.
Double Room
Bed in Double Room
Stayed 1 night in Dec 2023
Response from Mario Díaz Granados-Manager Hotel Dann Avenida 19 on Jan 10, 2024
Good morning, thank you very much for your special comments. We always wait for you at Hotel Dann Avenida 19.

4/10 Poor

Irina

Stayed 3 nights in Dec 2023
Response from Mario Díaz Granados-Gerente Hotel Dann Avenida 19 on Dec 21, 2023
Buenos días Señora Irina, muchas gracias por su puntuación, siempre estaremos dispuestos a oir todas las inquietudes de nuestros clientes y tomar las medidas correctivas que sean necesarias. Le esperamos siempre en Hotel Dann Avenida 19.

10/10 Excellent

Alexis

Everything ok!
Stayed 1 night in Nov 2023
Response from Mario Díaz Granados-Manager Hotel Dann Avenida 19 on Nov 5, 2023
Good afternoon, thank you very much for your special comment. We are always waiting for you at Hotel Dann Avenida 19

10/10 Excellent

lucilene

Stayed 1 night in Oct 2023
Response from Mario Díaz Granados-Gerente Hotel Dann Avenida 19 on Oct 27, 2023
Buenas tardes, muchas gracias por su especial puntuación. Le esperamos siempre en Hotel Dann Avenida 19.

10/10 Excellent

Sergio

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Excelentísimo Servicio Al Cliente
Originally I bought a room with a queen bed and 2 pullout sofas which turns out that option doesn't exist as it was incorrectly written on the website. Realizing the mistake the hotel staff didn't hesitate to move me to one that was better than the one i originally purchased. This is the second time I stay at this hotel and wont hesitate to stay again. Thank you Hotel Dann. Plenty of hot water and awesome breakfast, also a good location.
Stayed 3 nights in Oct 2023
Response from Leonardo Gutierrez on Oct 20, 2023
Good afternoon; Mrs. SergioWe appreciate his valuable comments, we are happy to know that she enjoyed the attention of our work team and that she felt the love that we put into each of our functions, thank you for the recognition.Cordially

8/10 Good

Balbir

Stayed 1 night in Oct 2023
Response from Leonardo Gutierrez on Oct 4, 2023
Estimado sr. BalbirPara nosotros es un gusto que nos visite, gracias por la oportunidad de brindarle nuestro mejor servicio.Recuerde que siempre queremos brindar bienestar y confort durante su estadía en nuestras instalaciones.Cordialmente,

10/10 Excellent

Ariel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es viejo, pero muy bonito, buena Atención y queda cerca de todo.
Stayed 2 nights in Sep 2023
Response from Mario Díaz Granados-Gerente Hotel Dann Avenida 19 on Sep 27, 2023
Buenos días Señor Ariel, muchas gracias por su especial comentario. Le esperamos siempre en Hotel Dann Avenida 19.

10/10 Excellent

Antonio C

Stayed 3 nights in Sep 2023
Response from Mario Díaz Granados-Gerente Hotel Dann Avenida 19 on Sep 27, 2023
Buenos días Don Antonio, muchas gracias por su especial puntuación. Le esperamos siempre en Hotel Dann Avenida 19.

10/10 Excellent

Antonio C

Stayed 4 nights in Sep 2023
Response from Mario Díaz Granados-Gerente Hotel Dann Avenida 19 on Sep 23, 2023
Buenas noches Señor Antonio, muchas gracias por su especial puntuación, le esperamos siempre en Hotel Dann Avenida 19.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
I recommend this place amazing
Stayed 3 nights in Sep 2023
Response from Leonardo Gutierrez on Sep 16, 2023
Apreciada Señora Nicole Para nosotros es un gusto que nos visite, gracias por la oportunidad de brindarle nuestro mejor servicioRecuerde que siempre queremos brindar bienestar y confort durante su estadía en nuestras instalaciones.Cordialmente,

6/10 Okay

Nina Krishna

Travelled with group
Free breakfast
Stayed 3 nights in Aug 2023
Response from Mario Díaz Granados-Manager Hotel Dann Avenida 19 on Aug 11, 2023
Good afternoon, thank you very much for your special comment. We are always waiting for you at Hotel Dann Avenida 19.

4/10 Poor

Harry

Business traveller
Disliked: Staff & service
Very disappointing
To begin with the Frank counter agent did not find the reservation. It took about 25 minutes to check in the next day. We waiting for somebody to clean up the room and it was two in the afternoon and nobody clean your room. We came to the front counter and we asked the person and she said in 10 minutes the room will be clean so we leave we came back and McKnight and the room was never clean. We have to pick up our stuff and go to the lobby and get another room which took about an hour. That was very disappointing. The next day we have a fly going to Cali Columbia at 7:30 in the morning and we went by the restaurant at 6:05 which is the restaurant supposed to be open at six in the morning and the food was not ready until 620 so we have to leave because we cannot wait.
Stayed 3 nights in Aug 2023
Response from Mario Díaz Granados-Manager Hotel Dann Avenida 19 on Aug 10, 2023
Good afternoon. Thank you very much for your special comments, we are very sorry for the bad experience in our hotel, it is not really our service objective that these things happen, but we understand that eventually the service standards can vary negatively. We will analyze this case to take the necessary corrective measures. Best regard.

6/10 Okay

Francisco

Stayed 3 nights in Jul 2023
Response from Leonardo Gutierrez on Jul 24, 2023
Estimado Señor FrnaciscoAgradecemos el tiempo dedicado a exponer su experiencia con nosotros. Esperamos tener pronto la oportunidad de recibirlo nuevamente y brindarle lo mejor de nuestros servicios y productos.Cordialmente

10/10 Excellent

ANGEL DAVID

Stayed 1 night in Jul 2023
Response from Mario Díaz Granados-Gerente Hotel Dann Avenida 19 on Jul 18, 2023
Buenos días Don Angel, muchas gracias por su especial puntuación. Le esperamos siempre en Hotel Dann Avenida 19.

10/10 Excellent

Jie

Stayed 1 night in Jul 2023
Response from Leonardo Gutierrez on Sep 5, 2023
Estimado Señor JieGracias por compartir con nosotros la experiencia de su alojamiento, es un gusto saber que logramos nuestro objetivo y brindar memorables momentos.Esperamos nos visite nuevamente para que disfrute de los servicios que a diario fortalecemos.Cordial saludo,

10/10 Excellent

Jonathan

Stayed 3 nights in Jul 2023
Response from Mario Díaz Granados-Gerente Hotel Dann Avenida 19 on Jul 9, 2023
Buenas tardes, muchas gracias por su especial puntuación. Le esperamos siempre en Hotel Dann Avenida 19.

8/10 Good

Manuel

Stayed 1 night in Jun 2023
Response from Mario Díaz Granados-Gerente Hotel Dann Avenida 19 on Jun 15, 2023
Buenos días Don Manuel, muchas gracias por su especial puntuación. Le esperamos siempre en Hotel Dann Avenida 19.

8/10 Good

jaime

Stayed 2 nights in Jun 2023
Response from Mario Díaz Granados-Gerente Hotel Dann Avenida 19 on Jun 12, 2023
Buenos días Señor Jaime, muchas gracias por su especial puntuación. Le esperamos siempre en Hotel Dann Avenida 19.

10/10 Excellent

Susan

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Leonardo Gutierrez on Jun 5, 2023
Estimada Señora SusanGracias por compartir con nosotros la experiencia de su alojamiento, es un gusto saber que logramos nuestro objetivo y brindar memorables momentos.Esperamos nos visite nuevamente para que disfrute de los servicios que a diario fortalecemos.Cordial salud

8/10 Good

Marta Cecilia

Stayed 1 night in Jun 2023
Response from Mario Díaz Granados-Gerente Hotel Dann Avenida 19 on Jun 4, 2023
Buenos días Señora Martha Cecilia, muchas gracias por su especial calificación. Le esperamos siempre en Hotel Dann Avenida 19.

8/10 Good

Guoyong

Stayed 2 nights in May 2023
Response from Mario Díaz Granados-Gerente Hotel Dann Avenida 19 on May 23, 2023
Buenos días, muchas gracias por su especial puntuación. Le esperamos siempre en Hotel Dann Avenida 19.

6/10 Okay

luis

Stayed 4 nights in Apr 2023
Response from Leonardo Gutierrez on May 6, 2023
Estimado Señor LuisPara nosotros es un gusto que nos visite, gracias por la oportunidad de brindarle nuestro mejor servicio Recuerde que siempre queremos brindar bienestar y confort durante su estadía en nuestras instalaciones.Cordialmente

10/10 Excellent

Ada

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I really liked the location of the hotel , close to pretty much everything restaurant, museums etc. I felt very safe . The staff was very friendly, hotel and room was very clean . I would definitely will stay again in any future trip to the capital .
Stayed 1 night in Apr 2023
Response from Mario Díaz Granados-Manager Hotel Dann Avenida 19 on May 1, 2023
Good morning Miss Ada, thank you very much for your special comments. We are always waiting for you at Hotel Dann Avenida 19.

10/10 Excellent

Moises

Stayed 3 nights in Apr 2023
Response from Leonardo Gutierrez on Apr 28, 2023
Buenas tardes; Sr. MoisésPara nosotros es motivo de alegría saber que cumplimos con sus expectativas, le agradecemos sus comentarios y esperamos nos acompañe en una próxima ocasión

10/10 Excellent

Pascal

Stayed 6 nights in Mar 2023
Response from Mario Díaz Granados-Gerente Hotel Dann Avenida 19 on Apr 15, 2023
Buenos días, muchas gracias por su especial puntuación. Le esperamos siempre en Hotel Dann Avenida 19.

8/10 Good

Felix A

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Mario Díaz Granados-Gerente Hotel Dann Avenida 19 on Apr 12, 2023
Buenos días Señor Félix, muchas gracias por su especial calificación. Le esperamos siempre en Hotel Dann Avenida 19.

2/10 Terrible

ray

Stayed 1 night in Apr 2023
Response from Mario Díaz Granados-Gerente Hotel Dann Avenida 19 on Apr 10, 2023
Buenas tardes, muchas gracias por su comentario. En nuestro interés por mejorar día a día le agradezco, si es posible, detallar su opinión acerca del hotel. Gracias.

8/10 Good

Daniel, Ranchos de Taos

Liked: Cleanliness, staff & service, property conditions & facilities
Decent hotel at a decent price in a lively, noisy and diverse part of the city. Lots of restaurants and shops around. Good breakfast included. Excellent service.
Stayed 7 nights in Mar 2023
Response from Mario Díaz Granados-Manager Hotel Dann Avenida 19 on Mar 25, 2023
Good afternoon, thank you very much for your special comments. We are always waiting for you at Hotel Dann Avenida 19.

6/10 Okay

Justin

Stayed 1 night in Mar 2023
Response from Mario Díaz Granados-Gerente Hotel Dann Avenida 19 on Mar 22, 2023
Buenas noches, muchas gracias por su especial comentario. Le esperamos siempre en Hotel Dann Avenida 19.

2/10 Terrible

luis carlos

Stayed 2 nights in Mar 2023
Response from Mario Díaz Granados-Gerente Hotel Dann Avenida 19 on Mar 21, 2023
Buenas tardes, muchas gracias por su evaluación. Nos preocupará siempre cuando nuestro clientes no reciben el servicio deseado, por lo cual agradecería si es posible ampliar su experiencia, ojalá con detalles, para revisar los temas en los que podemos estar fallando. Le esperamos siempre en Hotel Dann Avenida 19.

10/10 Excellent

Jj

Liked: Cleanliness, staff & service, property conditions & facilities
It is very close to Golden Museum
Stayed 3 nights in Mar 2023
Response from Mario Díaz Granados-Manager Hotel Dann Avenida 19 on Mar 16, 2023
Good morning, thank you very much for your special comment. We are always waiting for you at Hotel Dann Avenida 19.

10/10 Excellent

Jorge

Stayed 1 night in Mar 2023
Response from Mario Díaz Granados-Gerente Hotel Dann Avenida 19 on Mar 6, 2023
Buenas noches Don Jorge, muchas gracias por su especial reconocimiento. Le esperamos siempre en Hotel Dann Avenida 19.

6/10 Okay

Luis Alberto

Stayed 1 night in Feb 2023
Response from Mario Díaz Granados-Gerente Hotel Dann Avenida 19 on Feb 18, 2023
Buenos días Don Luis Alberto, muchas gracias por sus especiales comentarios. Le esperamos siempre en Hotel Dann Avenida 19.

6/10 Okay

AIVEN

Stayed 11 nights in Jan 2023
Response from Mario Díaz Granados-Gerente Hotel Dann Avenida 19 on Feb 12, 2023
Buenas tardes, muchas gracias por su evaluación. Le esperamos siempre en Hotel Dann Avenida 19.

10/10 Excellent

LUIS

Stayed 1 night in Feb 2023
Response from Mario Díaz Granados-Gerente Hotel Dann Avenida 19 on Feb 3, 2023
Buenas noches Don Luis, muchas gracias por su especial comentario. Lo esperamos siempre en Hotel Dann Avenida 19.

10/10 Excellent

Gokhan

Stayed 2 nights in Jan 2023
Response from Hotel Dann Av.19 on Jan 31, 2023
Buenas tardes; Sr Gokhan Agradecemos sinceramente el escogernos como su opción de alojamiento, sus comentarios fortalecen la confianza de nuestros equipos de trabajo, es un verdadero placer saber que cumplimos sus expectativas

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location and felt very safety . Staff very educated and kind
Stayed 1 night in Jan 2023
Response from Mario Díaz Granados-Manager Hotel Dann Avenida 19 on Jan 25, 2023
Good morning, thank you very much for your special comments.

10/10 Excellent

GLORIA E

Stayed 2 nights in Nov 2022
Response from Mario Díaz Granados-Gerente Hotel Dann Avenida 19 on Dec 7, 2022
Señora Gloria buenas tardes. Muchas gracias por su opinión sobre nuestro producto y servicio, la misma nos motiva a seguir trabajando por ustedes los clientes, nuestra principal razón de existir.

10/10 Excellent

Marko

Stayed 2 nights in Nov 2022
Response from Hotel Dann Av.19 on Nov 29, 2022
Estimado Señor MarkoPara nosotros es un gusto que nos visite, gracias por la oportunidad de brindarle nuestro mejor servicio. Recuerde que siempre queremos brindar bienestar y confort durante su estadía en nuestras instalaciones.Cordialmente,

2/10 Terrible

Jean, San Juan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I only stayed one night. Surrounding area is unsafe. Terrible conditions and disgusting. Hope to receive a refund for two nights.
Stayed 3 nights in Oct 2022
Response from Hotel Dann Av.19 on Oct 18, 2022
Dear Mrs JeanWe deeply regret the inconvenience caused by places outside the hotel, we offer our most sincere apologies, without first emphasizing that as such we do not have control of public roads or the places surrounding the hotel.

8/10 Good

Juan Carlos

Stayed 2 nights in Sep 2022
Response from Hotel Dann Av.19 on Sep 28, 2022
Estimado Señor CarlosPara nosotros es un gusto que nos visite, gracias por la oportunidad de brindarle nuestro mejorservicio y por disfrutar de nuestro Spa.Recuerde que siempre queremos brindar bienestar y confort durante su estadía en nuestrasinstalaciones.

10/10 Excellent

Maxwell, sherman oaks

Liked: Staff & service, amenities, property conditions & facilities
great hotel in a wonderful location , close to shops great staff
Stayed 4 nights in Sep 2022
Response from Hotel Dann Av.19 on Sep 28, 2022
Good morning Mr. MaxwellReceive our thanks in advance for sharing your experience in our facilities, for us it is of vital importance to receive comments from our guests, since they help us improve our operations every day.

6/10 Okay

Andres

Stayed 5 nights in Sep 2022
Response from Hotel Dann Av.19 on Sep 28, 2022
Apreciado Señor AndrésAgradecemos mucho que nos haya compartido su experiencia en nuestro Hotel, estaremos atentos para mejorar y cumplir con las expectativas de ustedes nuestro huéspedes

10/10 Excellent

GERARDO

Stayed 2 nights in Aug 2022
Response from Hotel Dann Av.19 on Sep 28, 2022
Estimado Señor GerardoPara nosotros es un gusto que nos visite, gracias por la oportunidad de brindarle nuestro mejor servicio.Recuerde que siempre queremos brindar bienestar y confort durante su estadía en nuestrasinstalaciones.Cordialmente,

6/10 Okay

Mayola

Travelled with partner
Liked: Cleanliness, staff & service, amenities
El baño olía demasiado a caño.
Stayed 1 night in Aug 2022
Response from Hotel Dann Av.19 on Sep 28, 2022
Apreciado Señor MayolaAgradecemos inmensamente sus observaciones , este feedback en cuanto al baño, permite que tomemos acciones frente a esta situación puntual de servicio y evitar que se presenten nuevamente inconvenientes de este tipo.Esperamos tenerlo pronto de regreso.Cordial saludo,