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Reviews of Mountain Lake Lodge

3.5 out of 5
Mountain Lake Lodge
14735 Sylvan Drive, Bigfork, MT

Reviews

9.2

Wonderful

Rating 10 - Excellent. 282 out of 405 reviews" "
Rating 8 - Good. 85 out of 405 reviews" "
Rating 6 - Okay. 24 out of 405 reviews" "
Rating 4 - Poor. 9 out of 405 reviews" "
Rating 2 - Terrible. 5 out of 405 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Jake

Travelled with family
Liked: Staff & service
Staff was great. When I booked it said there was a nice restaurant but that doesn’t exist. It’s still a great view and check in was great they had everything ready to go when we got there. The room was clean but someone left the heater on so it was 95 degrees when we got there. All in all I would still come back
Stayed 1 night in May 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Stevan, Mead

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time thank you
Stayed 2 nights in May 2024
Response from Laura on May 6, 2024
Thank you for your feedback. We appreciate it . Come back again.

10/10 Excellent

Sarah

Stayed 1 night in Apr 2024

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking lot is really tight until you get used to it. The steps, shower, hot tub, and the grounds lack an awareness for mildly handicapped guests; a few more hand-holds would be a good improvement. That said, this place is a major step up over most of the places that I've stayed in the last year; and I tend to stay in the best available places. If this is how the place is always run you can't go wrong.
Stayed 1 night in Apr 2024
Response from Laura on Apr 14, 2024
Thank you for your feedback. We hope you come back and see us again

10/10 Excellent

Glen, Pinehurst

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little small town hotel that had a great room and great staff. The views are great and the hottub area is great
Stayed 1 night in Apr 2024
Response from Laura on Apr 14, 2024
Thank you for your feedback! So glad you enjoyed your Stay!

10/10 Excellent

Mandy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Laura on Apr 14, 2024
Thank you for your feedback! We look forward to the next time!

8/10 Good

Amanda

Travelled with partner
Liked: Staff & service, property conditions & facilities
Rooms were dated but nice, it is pet friendly so some rooms had a slight animal odor. We were upgraded from 1 room to another due to the fireplace not working. Was fine because the original room also had an odor. Staff was nice, helpful and accommodating. Restaurant was nice, friendly staff, and great food. Would stay again. Unfortunately the weather wasn't great so views were limited but that's just bad luck.
Stayed 1 night in Mar 2024
Response from Laura on Mar 27, 2024
Thank you for your feedback. We appreciate it.

10/10 Excellent

Patty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are beautiful and the staff wonderful
Stayed 2 nights in Mar 2024
Response from Laura on Mar 25, 2024
Thank you for your feedback. come again

10/10 Excellent

Kimberly

Stayed 1 night in Mar 2024
Response from Laura on Apr 14, 2024
Thank you for your feeback! Come see us again !

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly and helpful.
Stayed 1 night in Mar 2024
Response from Laura on Mar 21, 2024
Thank you for your feedback ! We hope you visit us again.

10/10 Excellent

Jenifer

Travelled with family
Liked: Staff & service, amenities
Check in was easy and staff was so kind.
Stayed 1 night in Mar 2024
Response from Laura on Mar 17, 2024
Thank you for your feedback . Come see us again.

10/10 Excellent

Precious Angelica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has a very homey, cozy and calm feeling. I would recommend this big time!!!! Staff are very nice and accommodating!
Stayed 1 night in Mar 2024
Response from Laura on Mar 10, 2024
Thank you for your feedback! We really appreciate it. Come back soon.

8/10 Good

Shelby

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Laura on Mar 3, 2024
Thank you for your feedback. We appreciate it!

10/10 Excellent

Andrew, Polson

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent gem overlooking Flathead Lake.
Stayed 1 night in Feb 2024
Response from Laura on Feb 26, 2024
Thank you for your feedback. We hope to see you again!

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was awesome. The big jetted tub was just what we needed on a snowy winter evening. I used Expedia to book it and wish I would have booked directly. I would have got a better deal. Still the hotel is excellent.
Stayed 1 night in Feb 2024
Response from Laura on Feb 15, 2024
Thank you for your feedback. We are so happy you enjoyed your stay with us!

10/10 Excellent

Will

Travelled with partner
Liked: Cleanliness, amenities
Gorgeous!
Stayed 1 night in Jan 2024
Response from Richard on Feb 1, 2024
Thank you very much for your complement.We look forward to seeing you again soon.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second time we’ve stayed here. Love the separate bedroom, deck and fireplace.
Stayed 1 night in Jan 2024
Response from Kim on Feb 2, 2024
Thank you, please come back again.Kim

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Laura on Jan 25, 2024
Thank you for your feedback! We look forward to next time.

8/10 Good

Julie

Liked: Cleanliness, staff & service
beautiful grounds. staff was very friendly. room was very comfortable. Only problems we had were that the fireplace (electric) was not working. It would have put out some heat, but was mainly aesthetic. So it was no big deal as there was another source of heating. And for some odd reason we could not get the TV to turn off. We finally had to unplug it. The remote worked as we could change the channels and volume control worked. It just wouldn't turn off. Other than that - I would definitely recommend this hotel. The attached restaurant, Riley's, was pretty awesome. We had a huge family gathering that basically took up the whole restaurant. They did a fantastic job of serving us and the food was good.
Stayed 2 nights in Jan 2024
Response from Kim on Feb 2, 2024
I am sorry about your problems with the TV and fireplace. Just had all of the TV boxes changed out and are still working on troble shouting. I remember your family and you were all really nice and alot of fun. Thank you for staying with us. Kim

10/10 Excellent

Chelea

Stayed 2 nights in Jan 2024
Response from Laura on Jan 8, 2024
Thank you for your feedback ! We areso happy you enjoyed your stay with us!

10/10 Excellent

Jeffrey, FPO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Laura on Jan 8, 2024
Thank you for your feedback! We appreciate it!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
We love this place. Great location for exploring Woods Bay and Bigfork. The 24hr outdoor hot tub and the jacuzzi tub in the room (not all rooms) are the best! Room did seem to need a little help. The fireplace was not working unfortunately and the heating was either too hot or too cold. But we will be back.
Stayed 1 night in Dec 2023
Response from Laura on Jan 8, 2024
Thank you for your feedback! We are addressing the fireplace issue. We are looking forward to welcoming you back!

10/10 Excellent

Jack, Issaquah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here before, enjoy the quiet and the staff is great
Stayed 2 nights in Dec 2023
Response from Laura on Jan 7, 2024
Thank you for your feedback, We appreciate your feedback!

6/10 Okay

Michelle

Liked: Property conditions & facilities, room comfort
Don't expect any housekeeping services
We stayed 4 days and 3 nights and learned on the 3rd day that housekeeping doesn't service the room except every 3 days. So I guess they serviced it the DAY WE CHECKED OUT? We were out of kleenex, almost out of TP, had to go to the front desk and ask for more soap and bath towels and we had to empty our own trash. Not very impressed due to the lack of service.
Stayed 4 nights in Dec 2023
Response from Kim on Feb 2, 2024
Michelle We do service on request, but always on the third day. I am sorry the front desk didn't explain that to you on check-in. we will try to do better letting our guest know about our policy. I am sorry you had to empty your own trash we would of gladly serviced your room if we had known you requested it. Kim

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel is an aging beauty. It’s a great venue, has an amazing location and extremely friendly and accommodating staff. Riley’s restaurant is great! However, the hotel is showing its age and sorely needs redecorating and refurbishing. Wallpaper is peeling. Furniture is a little beat up (the bed was new and great!), and cleaning leaves a lot to be desired. The couch pillows were disgusting! The gas fireplace didn’t work. There were cobwebs behind the furniture. This “aging beauty” is a wonderful place and with some updating, care and attention could still be brought back to excellence! Until then I’ll have to stay elsewhere. I may return to enjoy the restaurant however.
Stayed 3 nights in Dec 2023
Response from Laura on Feb 15, 2024
Thank you for your feedback!

10/10 Excellent

Krystle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Laura on Dec 18, 2023
Thank you for your feedback. We appreciate it and are glad you enjoyed your stay!

10/10 Excellent

iain

Liked: Cleanliness, staff & service, property conditions & facilities
Mountain Lake Lodge is situated with views of Woods Bay and beyond from every unit.
Stayed 3 nights in Nov 2023
Response from Happy customer on Dec 2, 2023
Thank you for your feedback! Come see us again.

8/10 Good

Kyle

Very remote, no uner drivers not much to eat
Stayed 1 night in Nov 2023
Response from Laura on Nov 30, 2023
Thank you for your feedback.

6/10 Okay

SCOTT

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
A few steps and it would be better
No room servicing so out of coffee, shampoo and soap. Helpful front desk resolved the problem, but why? TV didn't work correctly.
Stayed 2 nights in Oct 2023
Response from Kim on Nov 3, 2023
I am very sorry you ran out of coffee and shampoo, but I am glad our desk clerk was able to help you. We do offer daily room service on request as stated in your registration check-in form and posted at our front desk. thank you Kim

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view to Flathead Lake is a terrific amenity. It would be nice if there was a trail or designated route to hike along the lake front.
Stayed 2 nights in Oct 2023
Response from Laura on Oct 25, 2023
Thank you for your feedback! Come and visit again:)

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay, would recommend.
Stayed 5 nights in Oct 2023
Response from Laura on Oct 23, 2023
Thank you for your feedback! We greatly appreciate it!

10/10 Excellent

Monica

Stayed 4 nights in Jul 2023
Response from Laura on Oct 23, 2023
Thank you for your feedback!! We appreciate hearing from you!

8/10 Good

Laurent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Staff very nice. Beautiful view and atmosphere amazing !
Stayed 1 night in Oct 2023
Response from Laura on Oct 21, 2023
Thank you for your feedback! we do appreciate it :)

10/10 Excellent

Brenda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was a beautiful location and check in and out easy.
Stayed 1 night in Oct 2023
Response from Kim on Oct 16, 2023
Thank you for staying with us, please come again.Kim

10/10 Excellent

Ronald W

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The accommodations and staff were wonderful!!
Stayed 1 night in Oct 2023
Response from Laura on Oct 27, 2023
Thank you for your feedback! We hope to welcome you again!

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Laura on Oct 11, 2023
Thank you for your feedback. We appreciate it.!

10/10 Excellent

Wayne, RIGBY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very refreshing to enjoy the setting, the staff and the other guests.
Stayed 1 night in Oct 2023
Response from Laura on Oct 11, 2023
Thank you for your feedback. We appreciate it , and hope to welcome you back

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Laura on Oct 9, 2023
Thank you for your feedback. We appreciate it!

4/10 Poor

Chelsi Lynn

Disliked: Cleanliness, property conditions & facilities
* Slight sewage smell to water * TV (Spectrum) resets every 20 mins on both tvs and takes 10 minutes to start back up * Bed very uncomfortable and hard * Floors dirty * Shower floor very slippery * Cobb webs all over rooms * Very outdated * Sliding door doesn’t lock or is very tricky * No secondary curtains behind blackout curtains so had to keep them drawn at all times
Stayed 4 nights in Sep 2023
Response from kim on Oct 15, 2023
I am very sorry about your stay. I will address your issues with our staff. we have just recently updated our spectrum TVs and yes have been having problems and we have contacted Spectrum to fix them.

10/10 Excellent

Lisa

Stayed 2 nights in Oct 2023
Response from Laura on Oct 25, 2023
Thank you for your feedback! We appreciate it!

10/10 Excellent

Gayle

Stayed 3 nights in Aug 2023
Response from Laura on Oct 22, 2023
Thank you for your feedback! We appreciate it ! Come again:)

10/10 Excellent

marshall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great getaway in bigfork
Stayed 2 nights in Sep 2023
Response from Laura on Oct 2, 2023
Thank you for your feedback . We appreciate it ,and would love to see you again.

6/10 Okay

Whitney

Liked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Laura on Oct 2, 2023
Thank you for your feedback

10/10 Excellent

Tammy

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Unique
Stayed 1 night in Sep 2023
Response from Kim on Sep 27, 2023
Thank you

10/10 Excellent

Sue

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful lodge. Enjoyed our stay. Very nice pool and hot tub area. Our room was very nice and comfortable.
Stayed 3 nights in Sep 2023
Response from Laura on Sep 23, 2023
Thank you for your feedback. Come see us again

10/10 Excellent

Rebekka

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Laura on Sep 23, 2023
Thank you for your feedback.! Please come again.

10/10 Excellent

Dana

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed outdoor hot tub, in room jetted spa, fireplace, comfortable bed. Beautiful grounds and area, view of the lake, and on and on. Will definitely come back and will recommend to all. There is nothing we didn't like.
Stayed 1 night in Sep 2023
Response from Laura on Sep 23, 2023
Thank you for your feedback. We appreciate it :)

10/10 Excellent

John

Great place. Loved it
Stayed 1 night in Sep 2023
Response from Laura on Oct 27, 2023
Thank you for your feedback. Please come again.

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the area around Flathead Lake, and we ate by the marina. The room was very nice, large, and quiet.
Stayed 1 night in Aug 2023
Response from Laura on Sep 21, 2023
Thank you for your feedback. We appreciate it. Come see us again