Room, 1 King Bed, Non-Smoking, Upgrade, Not Pet Friendly

Reviews of Quality Inn & Suites Big Rapids

2.5 out of 5
Quality Inn & Suites Big Rapids
1705 S. State Street, Big Rapids, MI

Reviews

8.0

Very good

Rating 10 - Excellent. 388 out of 1000 reviews" "
Rating 8 - Good. 373 out of 1000 reviews" "
Rating 6 - Okay. 129 out of 1000 reviews" "
Rating 4 - Poor. 63 out of 1000 reviews" "
Rating 2 - Terrible. 47 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Jesse

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
Beds was not comfortable and rooms was not all that clean and stains on the sheets
Stayed 1 night in Apr 2024
Response from Manager on Apr 15, 2024
Hello Jesse, Thank you for sharing your experience with us. We value your feedback and will address these concerns with our team to ensure a higher standard of comfort and cleanliness for our guests in the future. We appreciate your input as it helps us improve our services for all guests.

6/10 Okay

Michael

Stayed 3 nights in Mar 2024
Response from Manager on Apr 15, 2024
Hello Michael, We appreciate you choosing our hotel for your stay. Please feel free to reach out to us directly with any feedback you may have from your experience. We value your input and hope to welcome you back in the future for an even better stay!

6/10 Okay

Richard

Travelled with family
Disliked: Property conditions & facilities
The parking lot had trash all over it. My bed had hair in it . My room smelled really bad. They should really do a deep cleaning. The staff was nice and professional.
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello Richard,We appreciate your feedback and apologize for any inconvenience you experienced. Your comments will be shared with the appropriate team for further review. It's wonderful to hear that you found our staff to be friendly and professional. We hope to have the opportunity to welcome you back in the future.

4/10 Poor

Dionne

Stayed 2 nights in Mar 2024
Response from Manager on Mar 28, 2024
Hello Dionne,We apologize that your experience did not meet expectations. Please reach out to us directly to discuss any concerns you may have had during your stay. We value your feedback and would like the opportunity to address any issues you encountered.

10/10 Excellent

Michelle

Stayed 3 nights in Mar 2024
Response from Manager on Apr 7, 2024
Hello Michelle,We're thrilled to hear you had such a wonderful experience during your stay with us! If you ever find yourself in the area again, we'd love to welcome you back for another fantastic stay.

6/10 Okay

Michelle

Stayed 1 night in Mar 2024
Response from Manager on Apr 3, 2024
Hello Michelle, We appreciate you choosing our hotel for your stay. Please don't hesitate to contact us with any feedback from your experience so we can ensure a better stay next time.

2/10 Terrible

Tara

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No elevator
Stayed 14 nights in Feb 2024
Response from Manager on Mar 13, 2024
Hello Tara, We apologize for any inconvenience the lack of an elevator may have caused during your stay. We appreciate all feedback and will share your comments with our team for future improvements. If you have any further concerns, please feel free to contact our management for assistance. Thank you for choosing our hotel for your recent visit.

8/10 Good

Darren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff members seemed very friendly. Had a minor problem with the television in our room they replaced it very quickly. Was able to park my car right outside the hotel room door loading and unloading was very convenient overall very happy with my stay.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 12, 2024
Hello Darren,We appreciate your kind words about our friendly staff and efficient service. We are pleased that we could promptly assist you with the television concern. It's great to hear that you found the parking convenient and had an enjoyable stay.

10/10 Excellent

Billie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and the people very friendly! The only thing I wish it had was card readers on the main building doors to the rooms.
Stayed 1 night in Feb 2024
Response from Manager on Feb 28, 2024
Hello Billie,We appreciate your positive feedback on our cleanliness and friendly staff. Your suggestion about card readers will be shared with the management team for future consideration. Thank you for staying with us and we hope to welcome you back again soon.

4/10 Poor

Teressa

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I should know better than to book the cheapest room in town. Expedia’s 8 rating talked me into it. Unfortunately, this ended up being a property that is more of a “weekly rates” location rather than a clean, comfortable overnight. People clearly live here long-term, so it gives off a run-down vibe just because of that. Also, rooms open to outdoor corridors. Super low budget fixtures and furnishings. The bed was advertised as 1 queen but was definitely only a double—though clean and comfortable. Fridge was not operational, shower didn’t regulate temp and only 6 of the 30 holes in the shower head sprayed water. Pros: walkable to FSU hockey arena, front desk staff was very friendly and efficient. Would not stay here again, nor recommend it to others.
Response from Manager on Feb 27, 2024
Hello Teressa, We appreciate your detailed feedback about your recent stay with us. We are glad you found our staff friendly and efficient and that the bed was clean and comfortable. Your comments on the room and facilities have been noted and will be shared with our team for improvements. Thanks for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Excellent

James

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Everything was good. The only downside was that our room was way on the other side of the hotel.
Stayed 1 night in Feb 2024
Response from Manager on Feb 22, 2024
Hello James,We are thrilled to hear you had a great stay overall. We appreciate your feedback regarding the room location and will take it into consideration for future improvements. Thank you for choosing to stay with us, we hope to welcome you back soon!

6/10 Okay

Amanda

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Manager on Feb 22, 2024
Hello Amanda,We appreciate you choosing our hotel for your stay! Please feel free to share any feedback with us directly to help us improve our services. We hope to welcome you back soon for an even better experience next time.

10/10 Excellent

Gerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price, nice hotel and workers
Stayed 1 night in Feb 2024
Response from Manager on Feb 20, 2024
Hello Gerry,We appreciate your positive feedback on our affordable rates, pleasant accommodations, and helpful staff. Guest satisfaction is our priority, and we strive to maintain a welcoming environment for all visitors. Should you have any further comments or require assistance, please feel free to reach out to our management team. Thank you for choosing to stay with us.

8/10 Good

Timithy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff - had a small issue with our room and they didn't hesitate to move us as not to inconvenience us
Stayed 1 night in Feb 2024
Response from Manager on Feb 20, 2024
Hello Timithy,We appreciate your kind words about our staff's approach. Ensuring our guests' comfort is a top priority for us. Should you have any future concerns, please do not hesitate to reach out to us directly.

8/10 Good

Seda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 18, 2024
Hello Seda,We're delighted to hear you had a wonderful stay with us! If you have any suggestions for improvement, please don't hesitate to contact us directly. We hope to welcome you back soon for another fantastic experience!

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very nicely taking care of
Response from Manager on Feb 17, 2024
Hello Brenda,Thank you for your kind feedback on how well-maintained our property is. Our team takes great pride in ensuring a pleasant and comfortable stay for all our guests. We appreciate your recognition and hope to welcome you back in the future.

2/10 Terrible

Kristine

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was no reminded abt reservations. No time to cancel. Have covid.
Stayed 1 night in Feb 2024
Response from Manager on Feb 13, 2024
Hello Kristine, Thank you for sharing your feedback with us. We apologize for any inconvenience you might have experienced. The safety and well-being of our guests is our top priority, and we strive to adhere to all necessary protocols. We encourage you to communicate your concerns directly with our management team so that they can address them appropriately.

10/10 Excellent

Cristin

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Cristin,We're thrilled to hear you had a fantastic experience at our hotel! We hope to welcome you back again soon for another memorable stay.

8/10 Good

Jan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The mattress was sagging
Stayed 1 night in Feb 2024
Response from Manager on Feb 7, 2024
Hello Jan, Thank you for your feedback regarding the mattress. We apologize for any discomfort you experienced during your stay. We value your comments and will share them with our team for future improvements.

6/10 Okay

Becki

Travelled with pets, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Room was dirty, cracked plaster on walls, cracked floor boards, and dingy floor heating units. Room smelled like stale smoke even though it was a nonsmoking room.
Stayed 1 night in Jan 2024
Response from Manager on Jan 31, 2024
Hello Becki, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you encountered during your stay. Our team is committed to providing a clean and comfortable environment for all our guests. We have shared your concerns with the appropriate departments to ensure that improvements are made. We appreciate your valuable input as it allows us to continue enhancing our services.

8/10 Good

Jim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 25, 2024
Hello Jim, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

4/10 Poor

gabriel, BIG RAPIDS

Travelled with partner
Stayed 1 night in Jan 2024
Response from Manager on Jan 25, 2024
Hello gabriel, We're sorry to see that you rated your stay with us a 2 out of 5. We'd appreciate it if you could reach out to us directly so that we can address any concerns you may have had during your time with us. We value your feedback and want to ensure that we provide the best experience for our guests. Please contact us at your convenience.

10/10 Excellent

Antoinette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 23, 2024
Hello Antoinette,We appreciate your time in rating us. Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

4/10 Poor

Ruby

Disliked: Staff & service, room comfort
Steer clear!
We stayed this past Saturday in a room with a jet tub. After 20 mins of the jets not working i called room service. After some back and forth, someone came to look at the tub and when he took the cover off you could smell it burning. The motor was melting stuff because it was so hot. He told us wait 10 mins, if it works great if not he would move us to a different room. After 10 mins we are told there are no other rooms with a jet tub and theyll give us a discount because we got a "regular room" instead of a jet tub room. The lousy $26 discount (off $146) was charged to us instead of taken off, and then they refunded $52 ( the original refund plus the "accidental" charge) and charged us 52 the same day. So still made it nowehere. Stay elsewhere. Do yourself a favor.
Stayed 1 night in Jan 2024
Response from Manager on Jan 20, 2024
Hello Ruby, Thank you for sharing your experience with us. We apologize for the inconvenience you faced with the jet tub in your room. Our team strives to provide the best service possible, and we regret that we were unable to resolve the issue to your satisfaction. We appreciate your feedback and will use it to improve our services. We hope you will consider giving us another chance to provide you with a memorable stay.

2/10 Terrible

Scotty

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Check in was good. Desk clerk was great. TWO Rooms had dirty sheets that were NOT changed between customers.
Stayed 1 night in Jan 2024
Response from Manager on Jan 13, 2024
Hello Scotty,Thank you for sharing your feedback about your recent stay with us. We apologize for any inconvenience you may have experienced regarding the cleanliness of the sheets in your rooms. We have shared your comments with our housekeeping team to ensure that this does not happen in the future. Your satisfaction is important to us and we appreciate your valuable input.

2/10 Terrible

Drew

Stayed 2 nights in Jan 2024
Response from Manager on Jan 31, 2024
Hello Drew, We're sorry to hear that you didn't have the best experience during your stay with us. We encourage you to reach out to our hotel directly so we can address any specific concerns you may have had. We value feedback from our guests and would appreciate the opportunity to make it right.

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Larry,We are delighted to hear that you had such a fantastic experience during your stay with us! We appreciate your high rating and hope that you had a memorable time at our hotel. If you have any further comments or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future and providing you with another exceptional stay.

10/10 Excellent

donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello donald,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience with us. If you have any further feedback or questions, please don't hesitate to reach out to us. We hope to welcome you back in the future for another wonderful stay!

2/10 Terrible

Miciah

Disliked: Cleanliness, staff & service, property conditions & facilities
Unfortunately, my experience at this hotel was terrible. My room was dirty. I had to use my own cleaning products to clean the room and on top of that the refrigerator broke in the middle of the night and all my food was spoiled so $75 dollars worth I had to throw out on top Of that when mentioning these issues to management, there was nothin done
Stayed 5 nights in Dec 2023
Response from Manager on Jan 10, 2024
Hello Miciah, Thank you for bringing this to our attention. We apologize for the inconvenience you experienced during your stay. We strive to provide clean and well-maintained rooms, and we are sorry that we fell short of your expectations. We have shared your feedback with our housekeeping team to ensure this does not happen again in the future. We appreciate your understanding and hope you will consider giving us another opportunity to serve you better in the future.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello Paul,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating and are glad to hear that you had a satisfactory experience with us. If you have any additional feedback or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back on your next visit.

2/10 Terrible

Catrina

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont waste your money!
Absolutely the worst stay ive had here. The room was old, dirty and had a string smell of mold and decay. The couch and chair were stained so badly i didnt want to sit on them. The noise all night was beyond what you should have to deak with. The breakfast had minimal items with signs out stating equipemt was broken and supplies were hard to find. When i talked to the front desj about the room i was told there was nothing they could do and i would not be abke to get a refund but i could go find another hotel.
Stayed 1 night in Dec 2023
Response from Manager on Jan 2, 2024
Hello Catrina, Thank you for sharing your feedback with us. We regret to hear about the inconveniences you experienced during your stay. Your concerns will be shared with the relevant departments for further improvement. We apologize for any difficulties you encountered with our breakfast offerings, as well as the response you received from our front desk. We appreciate your comments and value your feedback as it helps us enhance our services.

8/10 Good

TERRY

Stayed 5 nights in Dec 2023
Response from Manager on Jan 21, 2024
Hello TERRY,We appreciate you choosing our hotel for your stay! We hope you had a pleasant experience and enjoyed your time with us. If you have any further feedback or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future.

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Dec 2023
Response from Manager on Dec 31, 2023
Hello Joe,Thank you for choosing to stay with us! We are thrilled to hear that you enjoyed your time at our hotel. We strive to provide a comfortable and memorable experience for all of our guests. We hope to welcome you back for another great stay in the future.

10/10 Excellent

Curt

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on Dec 30, 2023
Hello Curt,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Travis

Stayed 4 nights in Dec 2023
Response from Manager on Jan 14, 2024
Hello Travis,Thank you for choosing our hotel for your stay! We appreciate your positive rating and are glad to hear that you had a great experience with us. We hope to have the opportunity to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Angela

Stayed 1 night in Dec 2023
Response from Manager on Dec 21, 2023
Hello Angela,We are delighted to hear that you had an excellent stay with us! We strive to provide top-notch service to all our guests and we are thrilled that we met your expectations. If there is anything else we can do to make your future stays even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

8/10 Good

Jimmie

Travelled with group
Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Hello Jimmie, We appreciate you taking the time to rate our hotel. Your satisfaction is important to us, and we hope you had a pleasant stay. If you have any specific feedback or would like to share your experience in more detail, please don't hesitate to reach out to us. We value your input and look forward to welcoming you back in the future.

10/10 Excellent

Cornelius

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Real, nice hotel
Rooms, we excellent great job staff A+++
Stayed 1 night in Dec 2023
Response from Manager on Dec 12, 2023
Hello Cornelius,Thank you for your positive feedback on our excellent rooms and staff! We appreciate your kind words and are delighted to hear that you had a great experience during your stay with us. We strive to provide exceptional service and a comfortable atmosphere for all our guests. It was a pleasure having you as our guest, and we hope to welcome you back in the future for another wonderful stay.

6/10 Okay

Hugh Harvey

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Manager on Dec 11, 2023
Hello Hugh Harvey, We appreciate you choosing our hotel for your stay. We regret that your experience was not up to your expectations. If you could kindly reach out to us with any specific feedback, we would be more than happy to address your concerns. We hope to have the opportunity to better serve you in the future.

6/10 Okay

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Super outdated but friendly staff.
Stayed 1 night in Dec 2023
Response from Manager on Dec 7, 2023
Hello Jessica, Thank you for your feedback. We appreciate your kind words about our friendly staff. We're always working on improving our facilities and your comments will be shared with the team. If you have any further concerns or suggestions, please feel free to reach out to our management team directly. We hope to welcome you back in the future.

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. Very nice room, large and clean. We like staying there.
Stayed 1 night in Dec 2023
Response from Manager on Dec 5, 2023
Hello Thomas,Thank you for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed your stay and found our room to be spacious and clean. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, room comfort
Great place to stay!
The facilities are a little dated, but it’s very clean and comfortable and the staff were exceptionally friendly and helpful!
Stayed 1 night in Dec 2023
Response from Manager on Dec 5, 2023
Hello Daniel,Thank you for choosing our hotel for your stay and for sharing your experience. We are pleased to hear that you found our establishment clean and comfortable. We strive to provide exceptional customer service, and we appreciate your kind words about our friendly and helpful staff. We value your feedback and we look forward to welcoming you back in the future.

6/10 Okay

Douglas

Stayed 1 night in Nov 2023
Response from Manager on Dec 23, 2023
Hello Douglas,We appreciate you choosing our hotel for your stay. We encourage guests to reach out to us directly with any feedback they may have had during their stay. We hope to have the opportunity to welcome you back in the future and provide you with a truly exceptional experience.

10/10 Excellent

kimberly

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Quiet, spacious and great value for price.
Stayed 1 night in Nov 2023
Response from Manager on Dec 5, 2023
Hello kimberly,Thank you for sharing your positive feedback with us! We're delighted to hear that you found our hotel to be quiet, spacious, and offered great value for the price. It's always our goal to ensure our guests have a comfortable and enjoyable stay. We appreciate your kind words and hope to have the opportunity to welcome you back again in the future.

2/10 Terrible

Angie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reserved and paid for a suite with soaker tub. Got a room that smelled very musty, no heat, VERY loud refrigerator and a smaller than normal bathtub not anything like the photos.
Stayed 1 night in Nov 2023
Response from Manager on Dec 2, 2023
Hello Angie,Thank you for sharing your experience with us. We're sorry to hear about the issues you encountered during your stay. We understand the importance of a comfortable and pleasant stay and apologize for any inconvenience caused. We appreciate your feedback and will address these concerns with the relevant departments. If you have any further questions or concerns, please don't hesitate to reach out to our management team.

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has been completely remodeled! Super clean, fridge and microwave in the room. Lots of space. Sofa was great to have. Overall a great value for the price. Would definitely stay here again!!
Stayed 1 night in Nov 2023
Response from Manager on Dec 2, 2023
Hello Melissa,Thank you for choosing our hotel for your stay and for sharing your positive experience. We are pleased to hear that you found our recently remodeled rooms to be clean and well-equipped with amenities like a fridge and microwave. It's also great to know that you appreciated the extra space and the comfortable sofa. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Lazaro

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice
Stayed 5 nights in Nov 2023
Response from Manager on Nov 30, 2023
Hello Lazaro,Thank you for your kind words about your recent stay with us. We always strive to provide a pleasant experience for our guests. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Just a great place to stay.
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello William,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you had a great stay at our hotel. We pride ourselves on providing excellent hospitality and ensuring our guests have a memorable time. We would love to welcome you back on your next visit.

2/10 Terrible

Stacy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here frequently for family but when we came in, there was blood stains and unknown substances on the bedding. When we called for clean linen, we were told there’s no housekeeping and we’re staying in a holiday and should expect uncleanliness!! He continued to say we should have called within the same hour of checking in, even though we didn’t use the bed until we needed it!! He did end up bringing us clean sheets but the attitude was palpable and this room was not clean and smells like cigarettes!!!!
Stayed 1 night in Nov 2023
Response from Alicia on Nov 24, 2023
We do apologize that your room was not to your liking. That is not the impression that we want to leave you with. The gentleman at the front desk is new and I will retrain him on how best to handle this situation in the future. We hope you will give us another chance to earn your business.

10/10 Excellent

Rob

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big Rapids Michigan
Great place to stay!
Stayed 1 night in Nov 2023
Response from Manager on Nov 23, 2023
Hello Rob,Thank you for your feedback! We appreciate your kind words and are glad to hear that you had a great experience during your stay with us. We strive to provide exceptional service and are delighted to know that we succeeded in making your stay enjoyable. We hope to have the pleasure of welcoming you back in the future.