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Reviews of Marco Polo Parkside Beijing

4.5 out of 5
Marco Polo Parkside Beijing
No. 78 Anli Lu, Chaoyang District, Beijing, Beijing

Reviews

7.8

Good

Rating 10 - Excellent. 59 out of 202 reviews" "
Rating 8 - Good. 94 out of 202 reviews" "
Rating 6 - Okay. 27 out of 202 reviews" "
Rating 4 - Poor. 11 out of 202 reviews" "
Rating 2 - Terrible. 11 out of 202 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Zhengbiao, Newcastle

Disliked: Staff & service, amenities
Stay experience sucks. Went for buffet breakfast the guy at the entry was not polite at all, not well trained. Staff not really helpful
Stayed 1 night in Mar 2024

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024

8/10 Good

Xuecheng, elmhurst

Travelled with family
Liked: Staff & service, amenities
Room's condition is somehow not that new.
Stayed 2 nights in Dec 2023

2/10 Terrible

kate

Lost clothes in laundry…house keeping mentioned they had never seen it…bad experience
Stayed 2 nights in Nov 2023

10/10 Excellent

Ying

Liked: Cleanliness, staff & service
good service
good location. good service. good breakfast. The only issue is that it is too old. It is a 16 years old hotel.
Stayed 1 night in Nov 2023
Response from Steven on Nov 13, 2023
Thank you very much for the valued feedback about your stay, we will expect to welcome you back in the future.

6/10 Okay

Freddy

Liked: Staff & service
Stayed 3 nights in Nov 2023
Response from Steven on Nov 13, 2023
Thank you very much for the valued feedback about your stay, we will expect to welcome you back in the future.

10/10 Excellent

Mingfang

Travelled with family
Liked: Amenities
Gym is clean with good view. Breakfast is delicious. Staff are friendly. Convenient to everywhere.
Stayed 8 nights in Aug 2023
Response from 北京中奥马哥孛罗大酒店 on Nov 13, 2023
thank you for your valued comments, we are looking forward to see you again in the future.

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from 北京中奥马哥孛罗大酒店 on Nov 13, 2023
非常感谢您选择入住马哥孛罗大酒店并给予我们好评，我们致力于为您提供亲切周到的入住体验，我们会继续努力，真诚期待您的再次光临.

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020
Response from 北京中奥马哥孛罗大酒店 on Nov 13, 2023
非常感谢您选择入住马哥孛罗大酒店并给予我们满分好评，我们致力于为您提供亲切周到的入住体验，我们会继续努力，真诚期待您的再次光临

10/10 Excellent

binbin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

10/10 Excellent

Ivan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
solid choice
This was a very affordable and convenient hotel. I had no major complaints. The staff were very helpful and the rooms were very clean. The location is very convenient for the Olympic Park area of Beijing.
Stayed 6 nights in Nov 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
V good hotel, close to convention centre.
Great stay - slight musty smell to the room, although that may just be Beijing air. Friendly staff. Wish I had more time to enjoy the amenities.
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Staff was polite and very helpful and most of them could speak good English.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. The breakfast is great with a lot of options.
Stayed 2 nights in Feb 2019

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Have to put a substantial deposit on the room as well as pay up front upon arrival. Good location for our needs. Close to public transport. Language barriers were a bit of an issue. Cup of coffee in the lounge is $16 AUD. Excellent pool facilities. The spa was not functioning at the time we were there. Very nice rooms. Not a great room cleaning service. Average experience.
Stayed 7 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Decent hotel for the price
The service was great, especially Maryna. Some of the other staff were not experienced so luckily she was there to make everything smooth. The property is slightly dated but functional.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After staying in some other hotels in another city in China, it was a relief to come back to the Marco Polo Beijing, even for 1 night. The staff is wonderful, congenial, and easy to communicate with. The hotel rooms are very nice with comfortable bedding and lots of space in the room. We had room for 4 large suitcases, 4 carry on bags, and us!! I would recommend this hotel to anyone looking for a nice, convenient hotel to stay in!
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness
very poor food quality. Room condition need updated.
Stayed 2 nights in Dec 2018

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, room comfort
The staff were excellent and the room was spacious with a great layout. The sliding bathroom door was not in good condition and came off the tracks.
Stayed 6 nights in Sep 2018

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good biz hotel in Beijing
Marco Polo is an excellent business hotel. Very comfortable, top-notch service. Could use a refresh remodel, but still nice.
Stayed 3 nights in Jul 2018

10/10 Excellent

Gerard James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in a great location.
Stayed 4 nights in Jul 2018

6/10 Okay

Benjamin, colorado

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
nice hotel and great location but customer service was terrible
Stayed 6 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marco Polo Parkside
Very conveniently placed hotel for the Olympic Park, access to the subway and with excellent restaurants just across the street.
Stayed 1 night in Jul 2018

8/10 Good

LY, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good services
Staffs are nice & good services. A lot of restaurants nearby. Room is a bit old but still acceptable. Difficult to use the TV
Stayed 3 nights in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near Beijing 2008 Olympic Park, lots of restaurants around the hotel, nice place to relax and meet friends there!
Stayed 2 nights in Feb 2018

6/10 Okay

Maureen, Santa Cruz, Ca

Liked: Staff & service
Disliked: Room comfort
Smoking hotel
The hotel lobby is nice and has a pleasing appearance. The rooms are clean but the main problem with this hotel for Americans is that people smoke in the rooms and that makes the whole floor smell. If you are unused to cigaret smoke it's hard to handle. The staff is polite but not English speaking so be prepared to order your own taxi if you have the right app on your phone. Recommend getting google translate also as that helps with communications. Hotel restaurant was OK with a good wine list and some pretty good buffet dinners. If you order a la carte you'll probably be disappointed.
Stayed 3 nights in Oct 2017

8/10 Good

Casey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in good location.
Check-in can be further improved. Arrived early and tried to check-in but room was not ready, but this was not the Hotel's fault. Was told to come back 2 hours later which I did, but the room was still not ready. The chamber staff had gone on and cleaned other rooms first even though they were informed by receptionists that the customer is waiting. By the time I manage to check-in, it was already 3.5 hours later. This is not good for business travelers coming to Beijing on an overnight "red eye" flight. There were also no attempts to provide some kind of "free beverage or coffee" while you wait. While checking-in I was informed that all rooms are 'Non-smoking". When I got to my level, there were at least 3 rooms with guests puffing away with their doors wide open while cleaning was in progress. Food prices especially breakfast was expensive. Buffett breakfast rates are almost 30% of the room rates, at 30 pounds a pop. That's why the Cafe is almost always empty. Prices are similar to London or New York. Room was decently clean but sliding doors to the toilet were falling off its hinges, a complete safety hazard. This is 5-star wannabe hotel with 3-star service quality. Ordered room service one nite and had the room cleaned the next day, but they decided to leave the leftover food in the room until I came back in the evening. Had expected more from a Marco Polo. Kinda disappointed. There's a Maccas, Supermarket, Bakery across the street so it did make things a little easier.

8/10 Good

sinoramadebbie, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed the breakfast buffet!
Stayed here for the last nights of our Sinorama Tour. The company uses this hotel because of its proximity for our Beijing sites. The breakfast buffets are worth getting up early for! By this point in our tour, many of us had the custom prepared bowl of noodles so we started having them for breakfast, we liked them that much! They also have English, American and Japanese style breakfasts, as well as continental so basically everyone is able to find something they like. A little chaotic in there, but that's very much a part of the Chinese culture. You aren't in Germany after all!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lost laundry. Rude reception. Not willing to help the guest at all

4/10 Poor

unhappy, US

Disliked: Staff & service
Bad experience during breakfast
Bad service..the servers were more interested in their business rather than the customer's.

6/10 Okay

Xiaolei

Basic hotel.
Very basic hotel, not worth the price but it seems BJ's hotels are all pricy. Not usual Maco polo standard, very local feeling.

8/10 Good

Dominic

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stay here most times I go to Beijing. Expensive but well located for my business. Room was getting tired and paintwork a bit dirty etc. Good rate booking through Hotels.com. Beware incidental's are expensive. But overall, will continue to use hotel.

8/10 Good

Wenran

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
It is close to several restaurants, however the front desk service is not as joyful as it supposes to be, I saw some staff were sitting there and play moblie, and front desk lady talking to you with no smile at all.

8/10 Good

jingyi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Mediocre hotel at 5 star prices
Rooms are ok but restaurant is dirty with poor quality food and service is terrible. Eat elsewhere at all costs.

6/10 Okay

Johnny, SF Bsy Area

Disliked: Cleanliness, property conditions & facilities
Rather 4 than 5 stars, but nice location
The location of this hotel is great - lots of restaurants and life around it. The hotel is comfortable, and the staff is very friendly. Negatives: rooms are dirty, the food in the hotel is bad (breakfast, for example) at best, and the staff's proficieny in English is not where it ought to be. Though, they like to be helpful.

6/10 Okay

amy

Disliked: Cleanliness
average experience and expensive
The hotel seems pretty new but teared down so fast. During my stay at the hotel, the lobby was pouring from the leaking ceiling whenever there were raining. The bathroom door was also keep felling down and made it very unsafe especially for little kids. The pool is pretty good and gym is excellent.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

2/10 Terrible

Samer B.

Disliked: Staff & service
Suoer Overated
Room Bathroom was clogged for our entire stay of 8 Days. We called front desk they only sent us a plumber on the 4th day after several complaints. The same night we had the same exact problem. Staff was unhelpful and unfriendly. They will not do a currency exchange unless your money is 100 percent new with no folds or signs of sitting in your wallet. The hotel was the worst thing on our trip to Beijing. The free breakfast is only given to 1 person in your room. Even if there are 2 guests. Everything is overpriced. The hotel is sort of small. The rooms are very small. The hotel should be rated a 3.5 star. Definitely not a 5 Star.

8/10 Good

jawaid, texas

Liked: Cleanliness, room comfort
Everything was good except internet service, network was very slow

10/10 Excellent

Suk Oi, Beijing CBD Hotel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in CBD, needs just a slight improvemen
great location but a bit far from subway entrance. I go for business and the hotel is perfect for its location and facilities.

6/10 Okay

Lucas, Hong Kong

Liked: Cleanliness, room comfort
Disliked: Staff & service
Not feel good
The service is getting worse and worse. First, the check in process was very slow. Front desk is one of the most important parts of a hotel as the staff at front desk is the first person who interacts with clients, but the staff at front desk had not been trained properly, because she did not know the facilities and services the hotel provided. Additionally, she gave me a room for disabled clients, but I am not a disabled person, I don’t know what she is doing, if I continued to stay in this room, there would be no rooms for disabled clients, this made me felt so bad. I tried to call front desk but the staff at front desk could not speak English, so I had to go to the front desk and requested to change another room. The supervisor of front desk Jennifer apologized to me and intended to upgrade my room but I refused and asked for my standard room. If I accept the upgraded room, it means I accept their apologies and mistakes. I think upgrading rooms is for VIP and frequent clients and the clients on birthday. I don’t think that it is an issue on the staff named Manrida but the responsibility on management team.

6/10 Okay

lianhua

Liked: Staff & service, room comfort

4/10 Poor

SIU BIK, Hong Kong

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lousy experience with HOTELS.COM
The stay was not too bad as we had anticipated the first minute we stepped into the hotel. Though it was starred 4.5, we found the service was totally inadequate comparing to other 4-star hotels. The most annoying incident was we paid for a 3-night stay including breakfast for 2 persons, however, we were told the price only covered one breakfast. TRUST ME - IT WAS SO EMBARRASSED FOR US TWO being denied at the entrance of the cafe. We were asked to contact the front desk ourselves and left standing at the reception awkwardly instead of seating us in the cafe first and dealed with the case by the hotel staff. That was the first time we were ill-treated by a 4-star hotel and we felt extremely insulting. My companion showed them the confirmation from her mobile phone, nevertheless, they insisted that it was HOTELS.COM's fault, not their's. To sum up, both my friend and I will never use HOTELS.COM again nor will we choose to stay at the Marco Polo Hotel group. That was the first time we used HOTELS.COM and definitely would be the last time as well. At the same price range, we would have many other better choices to choose from. OUR MISFORTUNE!! (p.s. the hotel was very dusty)

10/10 Excellent

Lynda, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Graet stay !
Fantastic hotel , great location, awesome staff!

6/10 Okay

Danny, Canada

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Not great service and no air conditioning
No air conditioning in the room - hotel's excuse was "its cold outside" - room was stifling. Tried to put me in a smoking room even though requested non smoking weeks ago. Noise from street below.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff very helpful, polite and thank you for speaking English so well. I needed that!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very nice and the location is a short cab ride to the Beijing Conference Center. It is a bit far to most of the main tourist attractions though. My only other complaint is that the restaurant is quite overpriced.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

tradesdean, British Columbia

Disliked: Staff & service, property conditions & facilities
Worst Hotel Ever
I was so disappointed with my 4 day stay here. The first room had such a bad sewer smell coming from the toilet that I had to be moved. They never even helped with the move, other than open the door to the next room. Nothing was provided for the inconvienence. After two nights in the next room, the toilet kept plugging. Again, I had to move rooms and no help.As well, internet was poor, TV channels sometimes "fluttered" and I had a package FEDEXed to this hotel and they refused to accept it which meant tracking it down in Beijing. I stay over 100 nights a year around the world and this was my worst experience ever. As well, very few people that work here speak English. Never again.