2/10 Terrible
daniel
Travelled with family
May 13, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
upon arrival it was quite obvious that the pictures shown online are nothing like what the building or rooms look like.
We travelled with a baby and a lot of bags which was difficult enough, but when we saw the size of the elevator to get to the 3rd floor we knew it was going to be a shocker.
The elevator was only big enough to send 1 bag up at a time and it wasn't big enough to put the pram in, even with no one else or nothing else in the elevator!
The room looked absolutely nothing like the pictures shown online. When i asked the receptionist why the pictures were very different she said that the pics online are from their best room when it was redecorated and it i wanted to see pics of the room we had booked and been allocated then i could have requested them. My family didn't feel comfortable staying at Casa Lirio so we asked for a refund so we could go to a different hotel and were told that they would not issue a refund under any condition. We eventually moved to The Grand Marina Hotel and had a fantastic stay.
I couldn't recommend Casa Lirio any less, it was a shocker, and how they feel that they can use the word "Boutique" in their name i will never know!
daniel
Stayed 6 nights in May 2024