Lobby sitting area

Reviews of MTN House By Basecamp

4 out of 5
MTN House By Basecamp
1 Silvertip Trail, Canmore, AB

Reviews

9.4

Exceptional

Rating 10 - Excellent. 399 out of 515 reviews" "
Rating 8 - Good. 82 out of 515 reviews" "
Rating 6 - Okay. 16 out of 515 reviews" "
Rating 4 - Poor. 8 out of 515 reviews" "
Rating 2 - Terrible. 10 out of 515 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Design of rooms
Stayed 1 night in May 2024
Response from Chris on May 13, 2024
Thank you for appreciating our room design! Your feedback means a lot to us, and we're delighted that you enjoyed your stay. We look forward to welcoming you back soon!

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing scenery, lovely room
Stayed 2 nights in May 2024
Response from Chris on May 13, 2024
We're so glad you enjoyed the stunning scenery and your room! Thank you for choosing to stay with us. We hope to welcome you back soon for another wonderful experience.

10/10 Excellent

William, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Chris on May 13, 2024
Its great to hear that you had a good stay with us. We look forward to welcoming you back soon!

8/10 Good

Lei

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in May 2024
Response from Chris on May 11, 2024
Thanks for the great review! I hope we have the opportunity to host you again soon!

8/10 Good

Cindy

Travelled with partner
Liked: Amenities
Very clean
Stayed 1 night in May 2024
Response from Chris on May 11, 2024
Thanks for your feedback! We're glad you found our place clean and enjoyable. Looking forward to welcoming you again soon!

10/10 Excellent

Brittany

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful property. You don’t feel like you’re in a regular hotel room. Restaurant is wonderful. Going to be an Amazing stay once the Nordic spa is done.
Stayed 1 night in May 2024
Response from Chris on May 11, 2024
We're so glad you enjoyed the vibe of our unique property. Our restaurant really is a gem, isn't it? And just wait until our Nordic spa is ready – it's going to be the icing on the cake! We can't wait to have you back for an even more incredible stay. See you soon!

10/10 Excellent

Bonnie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying here and I’ll be back. Beautiful property and lovely rooms!
Stayed 1 night in May 2024
Response from Chris on May 10, 2024
Thanks for choosing MTN House! Its so great to hear you enjoyed the ambiance and appreciated the rooms. We're glad to hear you will consider staying with us next time you're in town. Until next time!

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property in easy accessible location. Staff excellent. Restaurant on site with chef. Meals we ate were delicious. Even offered Happy Hour from 3 pm to 6pm. If we have a chance would definitely choose this hotel again along our travels
Stayed 2 nights in May 2024
Response from Chris on May 9, 2024
We're thrilled that you had an excellent experience at our property! Thank you for highlighting our convenient location, excellent staff, and delicious meals (and deals) at the Rhythm & Howl. It would be our pleasure to welcome you back whenever your travels bring you this way. Thank you for choosing us, and we look forward to hosting you again.

8/10 Good

Mary

Liked: Cleanliness, staff & service, amenities
Staff service is excellent. Receptionist was very accommodating and helpful. The problem was the screeching aircon/ heater in the room that goes all through out the night.We were in the first floor of the building and at the end of the day, when you just want to have a good and peaceful sleep, you couldnt because of the noise from the aircon. Was not able to tell the staff coz we were mostly out during the day and only come home in the evening. Would have been an easy all 5 star rating if not for that.
Stayed 1 night in May 2024
Response from Chris on May 9, 2024
We're thrilled to hear that you appreciated our excellent staff service and found our receptionist accommodating and helpful. However, we're truly sorry to hear about the inconvenience caused by the noisy air conditioning/heater in your room. Your feedback is important to us, and we apologize for any disruption to your sleep. We will ensure our maintenance team addresses the noisy AC unit. We value your business and hope to have the opportunity to make your next stay with us truly exceptional.

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very trendy property. Fun Photo Booth room that looks like a fishing shack. Quiet and great overall experience. Beds were great!
Stayed 1 night in May 2024
Response from Chris on May 9, 2024
We're delighted you enjoyed our trendy property and had fun with our unique Photo Booth room! It's wonderful to hear you had a quiet and overall great experience, and that you found the beds comfortable. Thank you for staying with us, and we look forward to hosting you again soon!

10/10 Excellent

Leanne

Stayed 3 nights in Feb 2024
Response from Chris on May 9, 2024
Thanks for the wonderful review! We hope to welcome you back next time you're in Canmore!

10/10 Excellent

S Riaz

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is amazing worth it!!
Stayed 1 night in May 2024
Response from Chris on May 9, 2024
Thanks so much for the excellent review! We hope to welcome you back soon!

10/10 Excellent

Kirandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Chris on May 9, 2024
Thanks for taking time to leave us a lovely review! We hope to host you again on your next visit to Canmore.

10/10 Excellent

Edene

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, very nice family room
Stayed 1 night in May 2024
Response from Chris on May 9, 2024
We're so glad you enjoyed our spacious family room! Thanks again for staying with us!

10/10 Excellent

Bahati

Liked: Cleanliness, staff & service, property conditions & facilities
First time at this property and it was convenient, nice atmosphere, beautiful view of the 3 sisters and path to silvertip. Rooms were nice, bathroom was okay. Would stay again.
Stayed 1 night in May 2024
Response from Chris on May 9, 2024
We're so happy to hear that you enjoyed everything with your stay! Looking forward to hosting you again soon!

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views,friendly staff,clean,comfortable
Stayed 1 night in May 2024
Response from Chris on May 9, 2024
We're thrilled you enjoyed your stay with us! Thank you for highlighting our great views, friendly staff, and clean, comfortable accommodations. We appreciate your feedback and hope to welcome you back for another wonderful stay soon!

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Chris on May 9, 2024
Thanks for the lovely review! I hope we have the opportunity to host you again soon!

10/10 Excellent

Alina

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Chris on May 9, 2024
Thanks for taking time to leave us a great review! We look forward to welcoming you back!

10/10 Excellent

Saab

It’s one the beat hotels i have been in banff or near by areas
Stayed 1 night in May 2024

10/10 Excellent

Lyndsay, Edmonton

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Would like a hot tub, but overall good.
Stayed 2 nights in May 2024
Response from Chris on May 5, 2024
Thanks for the lovely review! We're ecstatic that you enjoyed your stay with us! You'll be happy to know that we are in the process of adding a hot tub! We look forward to welcoming you back on another occasion!

4/10 Poor

Isaiah

Disliked: Amenities, property conditions & facilities
Rooms were not soundproof whatsoever. Bathroom smelled like bad broccoli. Room was dimly lit. Bed was very small. Showerhead pointed towards the shower door so unless it was closed when you turned it on it would spray into the bathroom. Drywall was poorly done with various drywall dust around the room.
Stayed 2 nights in May 2024
Response from Chris on May 4, 2024
We're truly sorry to hear about your experience. This falls far short of the standards we aim to provide. Please accept our sincere apologies for the issues you encountered. Your feedback is valuable to us, and we will address these issues promptly to ensure they do not recur. In terms of bed size, we do have several room types available with a king bed, rather than the queen bed in the room type booked. If there's anything further we can do to make this right, please don't hesitate to reach out to our team directly. We appreciate your understanding and hope to have the opportunity to restore your confidence in us.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely quiet, excellent bed, nice room. Very modern and updated. Price was outstanding.
Stayed 1 night in May 2024
Response from Chris on May 4, 2024
It's fantastic that enjoyed the comfortable room and the overall ambiance. We strive to offer outstanding value, and we're glad the price met your expectations. Thank you for staying with us, and we look forward to welcoming you back in the future!

10/10 Excellent

Rupinder

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property
Stayed 1 night in May 2024
Response from Chris on May 4, 2024
Thank you so much for the lovely review! We hope to host you again soon!

10/10 Excellent

Shaun

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay here. The lobby is so warm and inviting, with an amazing fireplace to welcome you. We had breakfast at the restaurant and the food and service were amazing. Would definitely recommend this hotel.
Stayed 1 night in Apr 2024
Response from Chris on May 4, 2024
We're delighted to hear that you had a lovely stay with us! Our warm and inviting lobby with the amazing fireplace certainly sets the tone for a cozy experience. Thank you for recommending our hotel! We look forward to welcoming you back in the future.

10/10 Excellent

Brooke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly surprised with our last minute stay here. Parking with a trailer was easy, check in was super convenient, the hotel was clean and looked new with modern decor, our room had a very comfortable bed and pillows, included Rocky Mountain toiletries in the bathroom, had a Nespresso maker and creamer, the attached restaurant had great service and excellent food, and the price was very reasonable. I’m a hotel snob and was very pleasantly surprised. I’ll absolutely stay here again on our next trip through.
Stayed 1 night in May 2024
Response from Chris on May 4, 2024
We're thrilled you enjoyed your last-minute stay with us! Thank you for the kind words. We're happy to hear you enjoyed the little touches as well as the Rhythm & Howl. We look forward to welcoming you back on your next trip to Canmore!

10/10 Excellent

Minxin

excellent
Stayed 3 nights in Apr 2024
Response from Chris on May 4, 2024
We're glad you had an excellent experience with us! We look forward to welcoming you back!

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came in a little earlier before our check in time but the receptionist were very accommodating, professional and helpful. He made it hassle free for us as we had decided last minute to stay another night. So glad to be helped by an approachable and professional staff. Hotel was also clean, modern and very close to town.
Stayed 1 night in May 2024
Response from Chris on May 2, 2024
Thank you for your wonderful review! We're delighted to hear that our team could make your stay hassle-free and enjoyable. Providing high-level, approachable service is always one of our top priorities We hope to welcome you back for another great stay soon!

10/10 Excellent

Chloe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
the self check in was so convenient! the hotel itself is super clean and allows pets. there’s also a cute little restaurant within the hotel with amazing food!
Stayed 1 night in May 2024
Response from Chris on May 2, 2024
Thanks for the lovely review! it's so nice to hear that you enjoyed the Rhythm & Howl and appreciated the clean, welcoming environment. I hope we get to see you again soon!

8/10 Good

Thelma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is new and looks very modern, it is clean but the room is small but we have mountain views which is the best Overall it is good but the only thing I don’t like is it took forever before they return the $250 damage deposit compared with the other hotels that it takes only 2 days
Stayed 1 night in Apr 2024
Response from Chris on May 1, 2024
We're thrilled to hear that you appreciated the ambiance and cleanliness, along with the breathtaking mountain views. Providing a comfortable and pleasant experience for our guests is our top priority. We apologize for any inconvenience caused by the delay in returning your damage deposit. We release your damage deposit on the same day you checkout, however it can take your banking institution several business days to reflect on your account. Next time you stay, we can also do a cash deposit if you don;t want to hold any funds on your card. We hope to have the opportunity to welcome you back for another enjoyable stay!

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place to stay. Staff was very friendly. Room was very clean, nice and cozy. Overall a great experience!
Stayed 2 nights in Apr 2024
Response from Chris on May 1, 2024
We're thrilled to hear that you had an exceptional stay with us! It's wonderful to know that you found your room to be impeccably clean and comfortably cozy. We aim to create memorable experiences for all our guests, and we're delighted that you had a great time with us. We look forward to welcoming you back for another fantastic stay!

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great all around service
Stayed 1 night in Apr 2024
Response from Chris on May 1, 2024
Thank you for your kind words! We're happy our team's service efforts contributed to your stay! It was our pleasure to assist you, and we hope to have the opportunity to serve you again in the future.

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Chris on May 1, 2024
We're delighted to know you had a great time during your stay! We look forward to welcoming you back soon!

10/10 Excellent

Bee

Liked: Cleanliness, staff & service, property conditions & facilities
Will return
Stayed 1 night in Apr 2024
Response from Chris on Apr 30, 2024
We're glad to have met your expectations! Looking forward to hosting you again!

10/10 Excellent

Tracy

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Chris on Apr 30, 2024
Thanks for the lovely review! We look forward to hosting you on another occasion!

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms,nice wood burning fireplace. No pool or sauna,but they are building a spa
Stayed 2 nights in Apr 2024
Response from Chris on Apr 29, 2024
Thank you for your kind review! We're delighted you enjoyed our cozy rooms and ambiance from the fireplace. We're just as excited to finish our spa! We hope to welcome you back soon to experience it!

10/10 Excellent

Randall

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stylish decor. Friendly staff. Dog friendly
Stayed 2 nights in Apr 2024
Response from Chris on Apr 28, 2024
Thanks for leaving us a review! We're glad you enjoyed your stay with us!

8/10 Good

Timothy

Liked: Staff & service, property conditions & facilities
Pretty good place.
Stayed 1 night in Apr 2024
Response from Chris on Apr 29, 2024
We're happy to hear that you enjoyed your stay! I hope we have the opportunity to welcome you back!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Chris on Apr 28, 2024
Thanks for the great view! We look forward to welcoming you back on another occasion!

8/10 Good

Molly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Chris on Apr 28, 2024
Thanks for taking time to leave us a review! We hope to welcome you back soon!

10/10 Excellent

Paige

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had such a wonderful stay at MTN. The room was spacious and very cozy with thoughtful touches like real coffee mugs, shampoo products from a local company, comfortable linens and a discount at the restaurant. The lobby was stylish and somewhere I actually wanted to spend time. The self check in process was super easy too.
Stayed 2 nights in Apr 2024
Response from Chris on Apr 27, 2024
Thank you for taking the time to share your experience with us! We're absolutely delighted to hear that you had such a wonderful stay at MTN. It's always our goal to provide our guests with a comfortable and memorable experience, and we're thrilled that we could achieve that for you. We look forward to welcoming you back on another occasion!

10/10 Excellent

Leo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Realy neat and well mentained beautiful rooms!
Stayed 1 night in Apr 2024
Response from Chris on Apr 27, 2024
Thanks for staying with us and leaving a nice review! We're happy that you enjoyed everything during your stay. I hope we have the opportunity to host you again soon!

6/10 Okay

Eric

Travelled with partner
Disliked: Amenities, property conditions & facilities
The hotel is going to be beautiful, but was a little disappointed to pay over $250 for no amenities! All construction going on. There wasn’t even a bench for us to sit on outside. The shuttle service stopped at 3:00pm on a Friday. We basically paid for a room and it was very loud in the hallways. The room was modern and nice, but I don’t think a hotel should call itself a spa if it doesn’t have any amenities, yet.
Stayed 1 night in Apr 2024
Response from Chris on Apr 27, 2024
Thank you for sharing your feedback with us. Your insights are invaluable in helping us improve our services. We sincerely apologize for falling short of your expectations during your recent stay. Please know that we are actively working to address your concerns by implementing additional seating options outside and eagerly anticipating the opening of our spa. Your satisfaction is our utmost priority, and we appreciate your understanding as we strive to enhance our guests' experiences. If you would like to discuss further, please don't hesitate to contact us directly

10/10 Excellent

Cam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and front desk good
Stayed 2 nights in Apr 2024
Response from Chris Langlois on Apr 27, 2024
We're thrilled to hear that you found our property to be clean and that you had a positive experience with our front desk team. We're glad you enjoyed your stay and look forward to welcoming you back!

10/10 Excellent

Darren

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the smell of the fire in the lobby
Stayed 1 night in Apr 2024
Response from Chris on Apr 26, 2024
Thank you for the great review! We are glad you enjoyed the ambiance and aromas from the fire. We hope to welcome you back soon!

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet
Stayed 1 night in Apr 2024
Response from Chris on Apr 26, 2024
Providing a serene environment for our guests is one of our top priorities, and we're thrilled that we could meet your expectations. We hope to have the pleasure of welcoming you back for another peaceful stay in the near future

10/10 Excellent

barbara, Mississauga

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel pet friendly. Nespresso. Coffee and very good happy hour with friendly staff. Very pleased
Stayed 2 nights in Apr 2024
Response from Chris on Apr 25, 2024
We're delighted to hear that you enjoyed your stay! We're happy you had a great experience and the opportunity to enjoy our excellent happy hour at the Rhythm & Howl. Thank you for choosing to stay with us, and we hope to welcome you back soon!

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is top notch accept the heater just blows cold air. No microwave in the room is odd? Very nice rooms, great soaker tub, great tv, excellent staff, gorgeous landscape and very reasonably priced.
Stayed 1 night in Apr 2024
Response from Chris on Apr 25, 2024
It's wonderful to hear that you had a pleasant experience with us. We will be sure to have our maintenance team look at the in room heater. Should you return, we do have a microwave at the front desk which is available for guest use. Thank you again for staying with us and we look forward to welcoming you back!

10/10 Excellent

Mari

Liked: Cleanliness, staff & service, property conditions & facilities
Had late check in and an early checkout, but was worth the price and quiet, clean and beautiful. Beds were so so for comfort but I will stay there again while traveling through for sure
Stayed 1 night in Apr 2024
Response from Chris on Apr 25, 2024
We're glad to hear that you enjoyed your stay! We're honored that you plan to stay with us again during your travels, and we look forward to welcoming you back!

10/10 Excellent

jamie

Liked: Cleanliness, staff & service, property conditions & facilities
This was nicest and cleanest hotel I have ever been to. Super friendly staff and the food at the restaurant is incredible
Stayed 1 night in Apr 2024
Response from Chris on Apr 25, 2024
Thank you for your kind words! It's wonderful that our staff made a positive impression on you and that you enjoyed your stay! We hope to welcome you back for another fantastic stay in the future!

10/10 Excellent

Susie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This new hotel is such a hidden gem! It just opened and the interior is gorgeous. So much attention to detail went into every inch of this place. Their restaurant is no joke either. Everything on the menu is made from scratch! I bought all of their hot sauce and gave them out as gifts. So delicious. We will be staying here exclusively when we visit Banff. It’s the magic of the mountains for a fraction of the price. Can’t beat the value!
Stayed 1 night in Mar 2024
Response from Chris on Apr 25, 2024
Thank you for your lovely review! It's wonderful to know that you appreciated the gorgeous interior and the attention to detail that went into creating it. We're glad you enjoyed the dining experience at our restaurant, especially the homemade hot sauce! Your loyalty means the world to us, and we can't wait to welcome you back for another mountain experience!