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Reviews of High Country Inn

3 out of 5
High Country Inn
419 Banff Ave, Banff, AB

Reviews

9.0

Wonderful

Rating 10 - Excellent. 596 out of 1003 reviews" "
Rating 8 - Good. 309 out of 1003 reviews" "
Rating 6 - Okay. 72 out of 1003 reviews" "
Rating 4 - Poor. 15 out of 1003 reviews" "
Rating 2 - Terrible. 11 out of 1003 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sumita

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Jess - Front Desk Agent on May 17, 2024
Thank you for your review, Sumita! We're so glad you enjoyed your stay with us!

10/10 Excellent

Nadia

Travelled with family
Liked: Amenities
Great place
Stayed 2 nights in May 2024
Response from Jess - Front Desk Agent on May 17, 2024
Thank you for your review, Nadia! We hope to see you again soon!

6/10 Okay

John

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Jess - Front Desk Agent on May 9, 2024
Thank you for your review, John. We hope to see you again!

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and resourceful. Room was clean and comfortable. Liked the pool and hot tub. Restaurants were close by ! Parking was available.
Stayed 2 nights in May 2024
Response from Eva - Front Desk Agent on May 6, 2024
Dear Mary, thank you for your words. We appreciate your feedback.

10/10 Excellent

Jia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Dan - Front Office Manager on May 4, 2024
Thank you for leaving a review Jia - we're so glad you enjoyed your stay!

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Eva - Front Desk Agent on May 1, 2024
Thank you for your review. We are so glad you liked the stay with us.

10/10 Excellent

Zhendong

Liked: Cleanliness, staff & service, property conditions & facilities
Location is good
Stayed 2 nights in Apr 2024
Response from Dan - Front Office Manager on Apr 27, 2024
Thank you for leaving a review Zhendong - we're so glad you enjoyed your stay!

10/10 Excellent

Matias

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jess - Front Desk Agent on Apr 27, 2024
We're glad you enjoyed your stay with us, Matias! Please come again soon!

10/10 Excellent

Allyssa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room and great views
Stayed 1 night in Apr 2024
Response from Gabija-Front Desk Agent on Apr 21, 2024
We're so glad you enjoyed your stay with us! We hope to see you again soon!

2/10 Terrible

Traci

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Pool was so cold it was unusable. Staff received complaints from many guests and was apathetic. There are better accommodations elsewhere for cheaper. If the pool is the reason you are booking look into The Crimson.
Stayed 1 night in Apr 2024
Response from Dan - Front Office Manager on Apr 21, 2024
Hi Traci - I apologize for your less than stellar experience with the pool. While we do strive to keep our pool quite warm (typically around 30C), there are times when we have to fill up the pool to replace water loss due to regular use. This water comes in quite cold. Unfortunately it means that the temperature of the pool drops and slowly warms over the next several hours. We will endeavour to have better timing with our regular maintenance of the pool area, along with better communication from our staff. We hope to see you again in the future - with warmer water in our pool!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Gabija-Front Desk Agent on Apr 21, 2024
We're so glad you enjoyed your stay with us! We hope to see you again soon!

6/10 Okay

Tammy, Tofield

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
I did not like that the pool was so cold. I could not even go in it was so cold.
Stayed 2 nights in Apr 2024
Response from Dan - Front Office Manager on Apr 19, 2024
Hi Tammy - I apologize for your less than satisfactory experience with the pool. We go out of our way to try and keep the pool very warm, though when we have to refill it, it can take quite some time for that amount of water to heat up. We hope to see you in the future, at which time you can experience the pool with warm water as it should be.

10/10 Excellent

Alexandru

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant staff. Easy check-in. Clean and comfortable room. A few restaurants and stores are within walking distance. Would definitely consider staying here again.
Stayed 1 night in Apr 2024
Response from Jess - Front Desk Agent on Apr 16, 2024
We're so glad you enjoyed your stay with us! We hope to see you again soon!

8/10 Good

Rikke

Stayed 1 night in Apr 2024
Response from Gabija - Front Desk Agent on Apr 15, 2024
We're so glad you enjoyed your stay with us, Rikke! We hope to see you again!

10/10 Excellent

Suresh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and we really enjoyed it.
Stayed 3 nights in Mar 2024
Response from Jess - Front Desk Agent on Apr 11, 2024
We're so glad you enjoyed your stay with us, Suresh! We hope to see you again!

8/10 Good

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could be a little quieter
Stayed 1 night in Apr 2024
Response from Dan - Front Office Manager on Apr 7, 2024
Thank you for your feedback Charles - we're glad you enjoyed your stay despite the noise issue.

10/10 Excellent

agnes

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s been a great 3 day stay. Very convenient, close to town and staff very friendly. Would stay there again.
Stayed 2 nights in Apr 2024
Response from Dan - Front Office Manager on Apr 5, 2024
Thank you for your very kind feedback Agnes - we're so glad you enjoyed your stay!

8/10 Good

mark, midvale

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again. Nice rooms and great pool and hot tub.
Stayed 4 nights in Mar 2024
Response from Dan - Front Office Manager on Apr 5, 2024
Thank you for your kind words Mark - we're glad you enjoyed your stay!

6/10 Okay

Niraj

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was too noisy. We cannot sleep for whole night. The heater, fridge and doors of other room were too noisy. It was not relaxing stay. The price was too high if we compare all above.
Stayed 2 nights in Mar 2024
Response from Dan - Front Office Manager on Mar 31, 2024
Thank you for your feedback Niraj - did you speak to any of our staff at any point? We would have been more than happy to make it right with you!

10/10 Excellent

Gilbert

Friendly Staff
Stayed 1 night in Mar 2024
Response from Dan - Front Office Manager on Mar 28, 2024
Thank you for your kind review Gilbert - we're so glad you enjoyed your stay!

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 1 night in Mar 2024
Response from MB on Mar 29, 2024
Thank you Pamela for your review! Very happy to hear you had a nice stay :) Hope to see you again in the future.

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jess - Front Desk Agent on Mar 28, 2024
We're glad you enjoyed your stay, John! Please come again soon!

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, clean and quiet.
Stayed 1 night in Mar 2024
Response from Jess - Front Desk Agent on Mar 27, 2024
We're so happy to hear that you enjoyed your stay with us, Heather! We hope to see you again!

10/10 Excellent

Shaness, Millet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within walking distance to downtown
Stayed 1 night in Mar 2024
Response from Jess - Front Desk Agent on Mar 24, 2024
We're glad you enjoyed your stay with us, Shaness! Please come again soon!

8/10 Good

Mike

Travelled with partner
Liked: Cleanliness, amenities
It was a little noisy.
Stayed 1 night in Mar 2024
Response from Jess - Front Desk Agent on Mar 24, 2024
We apologize for the noise, Mike. We hope to see you again!

10/10 Excellent

Irvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property had all the things we like about a great place to stay. Fridge, microwave, coffee maker, great wifi, very comfortable beds. However to our liking the pillows were just a bit too hard. We really liked the fact we could walk downtown for shopping and dining. Front desk staff was friendly and helpful. Would stay at the High Country Inn again.
Stayed 2 nights in Mar 2024
Response from Jess - Front Desk Agent on Mar 23, 2024
We're glad you enjoyed your stay, Irvin! We apologize your pillows were too hard. Please let us know next time, and we will bring some different ones for you! We hope to see you again soon!

10/10 Excellent

Lynnette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well appointed, friendly staff.
Stayed 2 nights in Mar 2024
Response from Jess - Front Desk Agent on Mar 23, 2024
We're glad you enjoyed your stay with us, Lynnette! We hope to see you again!

10/10 Excellent

Mia, North East

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a few nights. Got a room with a mountain view. Much better price compared to other hotels in town. The building is a bit old and the decorations are out dated, but comfortable stay. We enjoyed the swimming pool, hot bath and sauna. Most hotels in town don't have sauna. It's on the uptown area so needs a little bit walking to the shopping or restaurants, but we didn't mind it. Parking was underground, which is very convenient. Definitely recommend this place
Stayed 2 nights in Mar 2024
Response from Jess - Front Desk Agent on Mar 22, 2024
Thank you for taking the time to review your stay, Mia. We appreciate your feedback! We hope to see you again soon!

10/10 Excellent

Sylvie

Stayed 1 night in Mar 2024
Response from Jess - Front Desk Agent on Apr 9, 2024
Thank you, Sylvie! We're glad you enjoyed your stay with us! Come again soon!

10/10 Excellent

Emma-Marie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
the pool was nice
Stayed 1 night in Mar 2024
Response from Jess - Front Desk Agent on Mar 19, 2024
We're glad you enjoyed your stay with us, Emma-Marie! We hope to see you again!

6/10 Okay

Elizabeth

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Jess - Front Desk Agent on Mar 19, 2024
Thank you for reviewing your stay, Elizabeth. We hope to see you again!

10/10 Excellent

Chun Kwok

Liked: Cleanliness, staff & service, property conditions & facilities
Walkable distance to downtown busy area and friendly staff
Stayed 6 nights in Mar 2024
Response from Jess - Front Desk Agent on Mar 19, 2024
We're glad you enjoyed your stay with us! We hope to see you again!

10/10 Excellent

Catherine, houston

Liked: Amenities, property conditions & facilities
Great location. Bed and room was very comfortable. Dan at the front desk was super helpful.
Stayed 2 nights in Mar 2024
Response from Dan - Front Office Manager on Mar 14, 2024
Thank you for your kind feedback Catherine - we're so glad you enjoyed your stay!

8/10 Good

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good short stay.
Stayed 1 night in Mar 2024
Response from Jess - Front Desk Agent on Mar 13, 2024
Thank you, Natalie! We hope to see you again!

8/10 Good

Victor

Travelled with family
Good stay although restaurant was under renovations, and hotel looks quite old
Stayed 2 nights in Mar 2024
Response from Dan - Front Office Manager on Mar 12, 2024
Thank you for your feedback Victor - we have multiple ongoing renovations to modernize our property. We hope you stay with us again when they're all complete!

10/10 Excellent

shannon

Travelled with partner
Nice room. Amazing staff
Stayed 3 nights in Feb 2024
Response from Gabija-Front Desk Agent on Mar 3, 2024
Thank you for your feedback, Shannon! We hope to see you again soon!

10/10 Excellent

Christie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Gabija-Front Desk Agent on Mar 3, 2024
Thank you for your feedback, Christie! We hope to see you again soon!

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities
!
Stayed 2 nights in Feb 2024
Response from Gabija-Front Desk Agent on Feb 27, 2024
Thank you for your feedback, Sarah! We hope to see you again soon!

8/10 Good

William

Very good
Stayed 2 nights in Feb 2024
Response from Gabija-Front Desk Agent on Feb 25, 2024
Thank you for your feedback, William! We hope to see you again soon!

8/10 Good

Sheri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay here. Quiet and comfortable. Easy walk to downtown Banff.
Stayed 2 nights in Feb 2024
Response from Gabija-Front Desk Agent on Feb 25, 2024
Thank you for your feedback, Sheri! We hope to see you again soon!

8/10 Good

Carole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property but lots of people walking by late at night very noisy.
Stayed 2 nights in Feb 2024
Response from Dan - Front Office Manager on Feb 22, 2024
Thank you for your feedback Carole - we're glad you enjoyed your stay!

6/10 Okay

Douglas

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Gabija-Front Desk Agent on Feb 25, 2024
Thank you for your feedback, Douglas! We hope to see you again soon!

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Gabija-Front Desk Agent on Feb 19, 2024
Thank you for your feedback, Tammy! We hope to see you again soon!

8/10 Good

charndeep

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Jess - Front Desk Agent on Feb 19, 2024
Thank you, Charndeep! Come back soon!

10/10 Excellent

Sinthi

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Convenient location and clean rooms
Stayed 1 night in Feb 2024
Response from Dan - Front Office Manager on Feb 22, 2024
Thank you for your kind words Sinthi - we're so glad you enjoyed your stay!

10/10 Excellent

Bingfang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jess - Front Desk Agent on Feb 19, 2024
Thank you for your review! We hope to see you again soon!

10/10 Excellent

Jovan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and super friendly staff.
Stayed 5 nights in Feb 2024
Response from Dan - Front Office Manager on Feb 17, 2024
Thank you for your kind words Jovan - we're so glad you enjoyed your stay!

10/10 Excellent

Deyanet

Stayed 1 night in Feb 2024
Response from Dan - Front Office Manager on Feb 17, 2024
Thank you for leaving a review Deyanet - we're so glad you enjoyed your stay!

8/10 Good

Paul, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Jess - Front Desk Agent on Feb 16, 2024
Thank you, Paul! Please come again soon!

10/10 Excellent

Emily

Stayed 2 nights in Feb 2024
Response from Jess - Front Desk Agent on Mar 20, 2024
Thank you, Emily! We hope to see you again!