All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Nice hotel. Restaurant and pool closed, we were told 3/4 days before our
Jeanelle
Stayed 3 nights in May 2024
Response from The Rundlestone Lodge on May 23, 2024
Thank you for your review, Jeanelle!As we try our best to communicate the pool closure, we appreciate that sometime it can get lost in all the information. We have texted you on May 6 on this portal, and there is a note of closure on the website. We try our best to provide our guests with multiple options to use a pool during the stay. We do not have a restaurant on site, but the Keg is just next door service breakfast and dinner every day.We hopw the rest of the stay was great!
Response from The Rundlestone Lodge on May 24, 2024
Dear Frederick,Please accept our apologies for the issues in the room. We appreciate your feedback and will use it for quality control. It is unfortunate that you have not spoken to us while in house, as our Front Desk is open 24/7 and is always willing to assist the guests.We hope the rest of the trip was geat!
10/10 Excellent
Joyce, Winnipeg
Travelled with family, Travelled with family and small children
Response from The Rundlestone Lodge on May 16, 2024
Thank you for rating us, Eugene!
8/10 Good
Randi
Travelled with family
May 15, 2024
Liked: Cleanliness, staff & service
The room was very spacious, but needed attention to details. No hot tub as advertised, no breakfast as advertised.
Randi
Stayed 1 night in May 2024
Response from The Rundlestone Lodge on May 16, 2024
Hi Randi,Thank you for your review. Our hot tub is located on level 2 and is open for all our guests.Although we don’t have a restaurant at the Rundlestone and do not advertise to have one, our Front Desk team has a great number of suggestions for dine in or deliveries. Please feel free to reach out if you have any further queries.
I stayed for 4 nights. One morning at 7:45 someone started some sort of construction in the room next to mine. The bathroom was poorly lit. Stairs to the loft were only about 9 or 10 inches deep, making them feel steep and slightly hazardous. Handrail was secure but slightly loose. Other than that, don't get a loft room, it's silly to be separated from the bathroom by stairs.
Bob
Stayed 4 nights in May 2024
Response from The Rundlestone Lodge on May 12, 2024
Thank you for your rating Bob!Even though we are working hard on fixing the pool, we hope that the constructions noises did not spoil a beautiful trip. Thank you for your feedback - we have checked the handrail to ensure it is save to use for the next guest.We hope you had a great time in Banff!
Rundlestone Lodge was wonderful! Friendly and helpful staff, clean and comfortable room, and within walking distance of shopping and restaurants. The attached restaurant wasn't opened so we had to walk to other restaurants. The pool was closed for maintenance, but they offered other hotels' pools if we wanted to make use of a pool.
Susan
Stayed 2 nights in Apr 2024
Response from The Rundlestone Lodge on May 9, 2024
Thank you for your review, Susan! We are excited to learn that you had a great stay and took advantage of pools in other properties. We hope to welcome you back next time you are in Banff!
Not helpful, bad service, toilet not working well; water in shower too bad, floor dirty; i forgot my stuffs in the room, the staff totally is not help out, just said nothing in lost and found department; that was not true; i was left less than 6 hours and they said they did not see anything in the room; never thinking come back
hoa
Stayed 1 night in May 2024
Response from The Rundlestone Lodge on May 10, 2024
Dear Hoa, We are extremely upset to see a review like yours. We take pride in customer service and are sorry to hear that it didn't shine though during your stay. We are sorry to see that you have lost your possessions, and will still keep an eye out for them, but at this time nothing has been turned in. We hope your trip to Banff was great!
6/10 Okay
Samandeep
May 5, 2024
Samandeep
Stayed 1 night in May 2024
Response from The Rundlestone Lodge on May 8, 2024
Thank you for choosing us during your trip to Banff!
The staff provided exceptional service. Although the place wasn't as modern, I enjoyed my stay as it was clean, quiet and easy to get to. I enjoyed the underground parking and felt safe staying at the hotel.
Victoria
Stayed 2 nights in May 2024
8/10 Good
Belen
May 2, 2024
Liked: Cleanliness, staff & service
Belen
Stayed 2 nights in Apr 2024
6/10 Okay
johan
Travelled with partner
May 1, 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel needs a renovation. The swimming pool was getting fixed which is good. The location is good. Safe parking under the buillding.
Wonderful and helpful staff. Our room was spacious and very nice.
Gwen Marie
Stayed 1 night in Apr 2024
Response from The Rundlestone Lodge on May 2, 2024
Hi Gwen,Thank you for your review. Our team are delighted to hear they could help make your stay more enjoyable! We’re so glad you liked your room and we hope to see you back again soon!
Pool was closed for maintenance which was not communicated until arrival. Lounge also closed and only used for private purposes.
Scott
Stayed 3 nights in Apr 2024
Response from The Rundlestone Lodge on May 2, 2024
Hi Scott,Thank you for your comments. Unfortunately, we had to unexpectedly close our pool for emergency maintenance. We did our best to communicate this to everyone with upcoming reservations, so we’re sorry if the text we sent you on 23rd April didn’t get through to you, or you haven't noticed closure on Expedia. We’re sorry to hear that these unforeseen issues impacted your stay. We strive to uphold a safe and enjoyable environment for all of our guests, and sometimes this requires unanticipated maintenance. If you have any other comments or concerns please do get in touch and we would be happy to discuss these with you. We hope the rest of your stay in Banff was amazing!
This is our 3rd time staying at this hotel and love it everytime.
Kelsey
Stayed 1 night in Apr 2024
Response from The Rundlestone Lodge on May 2, 2024
Hi Kelsey,Thank you for your review. We are thrilled that you enjoyed your 3rd visit! We love having you at the lodge and we can’t wait to see you for your 4th!
Response from The Rundlestone Lodge on May 1, 2024
Thank toy for sharing your feedback, Navu!
10/10 Excellent
MICHELLE
Apr 27, 2024
Liked: Staff & service, amenities
Rooms need a refresh.
MICHELLE
Stayed 1 night in Apr 2024
Response from The Rundlestone Lodge on May 2, 2024
Hi Michelle,Thank you for your review! It’s fantastic to hear you enjoyed your stay.
8/10 Good
Mike
Travelled with partner
Apr 26, 2024
I loved the jetted tub and the best soap and shampoo a hotel has ever supplied.
But poor tv channels to choose from and difficult the operate the remote.
Mike
Stayed 2 nights in Apr 2024
Response from The Rundlestone Lodge on Apr 28, 2024
Dear Mike, Thank you for taking a moment to share your experience. We are so pleased to hear you found the jetted tub and the toiletries to your liking. We look forward to seeing you again soon.
Response from The Rundlestone Lodge on Apr 25, 2024
Thank you for choosing the Runedlstone Lodge!
8/10 Good
Timothy
Travelled with family
Apr 25, 2024
Liked: Staff & service
Hotel is clean but dated and could use refreshing. Needs to reopen the restaurant as there is no place to eat there. Staff was very nice and friendly.
Timothy
Stayed 3 nights in Apr 2024
Response from Lika on Apr 27, 2024
Thank you, Timothy, for sharing your special occasion with us. We are happy to be a part of your yearly celebrations and hope to welcome you back in 2025!