Exterior

Reviews of Thompson Austin, by Hyatt

4.5 out of 5
Thompson Austin, by Hyatt
506 San Jacinto Blvd, Austin, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 91 out of 126 reviews" "
Rating 8 - Good. 19 out of 126 reviews" "
Rating 6 - Okay. 8 out of 126 reviews" "
Rating 4 - Poor. 4 out of 126 reviews" "
Rating 2 - Terrible. 4 out of 126 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sierra

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel room was very nice spaceable and clean. The outdoor pool and dining was phenomenal and very close to everything that I had planned for the weekend.
Stayed 2 nights in May 2024
Response from Dacia on May 13, 2024
Hello Sierra,We are so happy to lean you enjoyed your stay with us. Thank you so much for your 5-star review. Your excellent stay feedback is greatly appreciated. We would love to welcome you back to Thompson Austin.Kind regards,

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our visit to the Thompson. The smell in the room was fantastic. Whatever that is, keep using it!
Stayed 1 night in May 2024
Response from Dacia on May 7, 2024
Hi Jaso,We are so happy to hear you enjoyed your visit. Thank you so much for your excellent review and stay feedback. Please visit us again soon at Thompson Austin.Kind regards,

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay at the Thompson!! Love it!
Stayed 1 night in May 2024
Response from Dacia on May 6, 2024
Hi Maria,Thank you so much for your marvelous review and stay feedback. We are so happy to hear that you had a wonderful stay. We would like to welcome you back to Thompson Austin soon.Kind regards,

10/10 Excellent

Maximo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent customer service, good and clean facilities.
Stayed 1 night in May 2024
Response from Dacia on May 6, 2024
Hi Maximo,We are so pleased to hear you had a great stay. Thank you for taking time to leave your stay feedback and rating. We hope to welcome to Thompson Austin again soon.Kind regards,

10/10 Excellent

Enrique A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, excellent location close to a lot of bars and restaurants
Stayed 3 nights in Apr 2024
Response from Gale on Apr 30, 2024
Good evening, Enrique,Thank you for such a glowing review! We look forward to seeing you again in the near future. Warm Regards,

10/10 Excellent

Jaimie, RIchardson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Dacia on Apr 24, 2024
Hello Jaimie,Thank you so much for the 5-star review. It is very rewarding to learn you had a great experience with us. We will look forward to welcoming you back to Thompson Austin soon.Kind regards,

10/10 Excellent

Laurielle

Travelled with partner
Everything was nice and clean. It was so close to 6th and all the restaurants. We had a blast!
Stayed 2 nights in Apr 2024
Response from Christi on Apr 22, 2024
Hello Laurielle, thank you for taking time to share your feedback on your recent stay at Thompson Austin. I am glad to hear that you enjoyed the stay with us. I am happy that the location was convenient for you. We look forward to welcoming you back again very soon. Best Regards, Christi

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Rebecca on Apr 18, 2024
Hello Taylor,Thank you for your feedback and recent stay at Thompson Austin. It was our pleasure to welcome you. We hope to see you again.Warm regards,Rebecca

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Dacia on Apr 17, 2024
Hi Madison,Thank you so much for your 5-star review. It is very rewarding to learn you had a great stay. We would like to welcome you back to Thompson Austin again.Kind regards,

10/10 Excellent

Selena S, Whittier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The amenities are great! The bed and pillows were so comfy.
Stayed 3 nights in Apr 2024
Response from Betsy on Apr 16, 2024
Dear Selena S, Thank you for your 5/5 feedback and rating. We are happy that you enjoyed your stay with us and felt our amenities were great. Thank you for staying with us. We hope to welcome you back as our guest again soon! Warm Regards,

10/10 Excellent

Lang

Business traveller
Liked: Amenities
Great “boutique” hotel. I’ve stayed at a few super nice hotels in Austin like the JW Marriott and ALine. The Thompson is my fave.
Stayed 2 nights in Apr 2024
Response from Alison on Apr 15, 2024
Hi lang. Thank you so much for staying with us. We are happy to see you enjoyed your stay.

10/10 Excellent

Jayson, CHARLOTTE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly service.
Stayed 1 night in Apr 2024
Response from Dacia on Apr 11, 2024
Hello Jayson,Thank you so much for your review and stay feedback. It is so fantastic to learn that you enjoyed your stay with us. We look forward to welcoming to Thompson Austin again soon.Kind regards,

6/10 Okay

Deshawn Rogreic

Liked: Cleanliness, staff & service, property conditions & facilities
How close everything was
Stayed 3 nights in Apr 2024
Response from Lindsey on Apr 7, 2024
Dear Deshawn,Thank you for taking the time to rate our property! We hope you enjoyed the location and your stay!! We would love to have you back!! Best Regards,

10/10 Excellent

Ellie

Stayed 1 night in Apr 2024
Response from Janet on Apr 26, 2024
Greetings Ellie,We are overjoyed with the rating you gave our Thompson Austin! We are happy to know that you had a great experience. We look forward to providing the same exceptional service on your next stay with us.Warm regards,

10/10 Excellent

Joel

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great hotel with great staff members took care of every need also made my wife’s birthday special by leaving her a nice token of appreciation in our room. Next time we travel to Austin, we will stay at the Thompson again.
Stayed 3 nights in Mar 2024
Response from Alison on Apr 2, 2024
Hi Joel, We are so happy to hear you enjoyed your stay with us during your wife's birthday.

10/10 Excellent

JAY L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Gale on Apr 2, 2024
Good evening, Jay,I am so glad you enjoyed your stay with us. We look forward to your return visit.Best Regards,

10/10 Excellent

Gregory

Liked: Amenities
Restaurant on 4th floor is Wonderful
Stayed 1 night in Mar 2024
Response from Betsy on Apr 1, 2024
Dear Gregory,Thank you for the 5/5 feedback and rating. We are happy that you enjoyed your stay with us and felt the restaurant on the 4th floor was wonderful. Thank you for staying with us. We hope to welcome you back as our guest again soon! Warm Regards,

8/10 Good

Brodie

Stayed 1 night in Mar 2024
Response from Tania on Apr 20, 2024
Hello Brodie,Thank you for the rating. We hope to have the opportunity to welcome you back as a guest with us.Warm regards,Tania

10/10 Excellent

Jarren

Liked: Amenities
Was a great stay for us. Decided to head up to Austin last minute and didn’t regret anything!
Stayed 2 nights in Mar 2024
Response from Lindsey on Mar 29, 2024
Hello Jarren,Thank you for the five-star rating! We are thrilled to hear your stay was enjoyable! Last minute trips are always the best! We would love to have you again in the future!Warm Wishes,

10/10 Excellent

Latonia

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at Thompson! The staff was amazing and lovely to work with!
Stayed 1 night in Mar 2024
Response from Alison on Mar 28, 2024
Thank you Latonia, we are glad you enjoyed your stay!

10/10 Excellent

Lang

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great boutique hotel.
Stayed 2 nights in Mar 2024
Response from Tieysha on Mar 16, 2024
Hello Lang,Thank you for your 5 out of 5 rating as well as your review. We are so pleased to know that you enjoyed our great boutique hotel. We look forward to welcoming you back to Thompson Austin in the future.Best Wishes,

6/10 Okay

Igor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel looks nice, rooms look nice, staff is nice… room walls are very thin…I heard conversations of people in room next to me as if they were right next to me, this was on the Thomas side.
Stayed 4 nights in Mar 2024
Response from Dacia on Mar 13, 2024
Hi Igor,Thank you so much for taking to leave your stay feedback and review. We will use your feedback in efforts to improve stays. We apologize for the noise from other guests. We hope to welcome to Thompson Austin again.Kind regards,

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, will be staying again!
Stayed 1 night in Feb 2024
Response from Dacia on Mar 8, 2024
Hi Brandon,We are so delighted to learn you had an excellent stay. Thank you so much for your 5-star review. It is so rewarding to hear you will stay with us again. Looking forward to welcoming you back to Thompson Austin soon.Kind regards,

10/10 Excellent

Nichole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property and have already recommended it to everyone I know!!
Stayed 2 nights in Feb 2024
Response from Rebecca on Mar 8, 2024
Hello Nichole,Thank you for your recent stay at Thompson Austin. It was our pleasure welcoming you and are thrilled you had a wonderful time. Thank you for recommending our hotel! We hope to welcome you back again.Warm regards,Rebecca

10/10 Excellent

Daniela

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I’ve ever stayed so far
Stayed 4 nights in Feb 2024
Response from Veronica on Mar 5, 2024
Hello Daniela!Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your stay with us and that we are the best hotel you have ever stayed at! We do hope to welcome you back in the future, so please feel free to contact us should you need any assistance. Thank you for choosing Thompson Austin by Hyatt for your stay and for being our guest!

10/10 Excellent

Samantha, Timmins

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property in a great location. Staff were welcoming and very helpful. The on-site coffee shop and “diner” were cashfree (something to know if you prefer to use cash). The room was nicely decorated and very comfortable. The proximity to 6th street wasn’t a bother: fun if you enjoy the nightlife, and did not keep us awake on early nights. I’d certainly stay there again.
Stayed 2 nights in Feb 2024
Response from Laura on Mar 4, 2024
Dear Samantha,Thank you for taking the time to share your feedback. We love hearing that your stay with us was enjoyable and that you pleased with the service from our staff. Our hotel staff takes pride in providing each guest with the highest level of care and will appreciate your comments. We hope to have the pleasure of welcoming you back soon. Best regards,

10/10 Excellent

Amanda d

Stayed 3 nights in Feb 2024
Response from Tieysha on Mar 24, 2024
Hello Amanda,Thank you for your 5 out of 5 rating. We are so elated to know that you enjoyed your stay here with us at Thompson Austin. We hope we will have the chance of welcoming you back in the future.Best Wishes,

8/10 Good

Robyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay at the Thompson.
Stayed 1 night in Dec 2023
Response from Melinda on Feb 28, 2024
Dear Robyn,Thank you for taking the time to review our property. We are so glad to hear you enjoyed your stay with us. We hope to welcome you back to Thompson Austin again soon!Warm regards,Melinda

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Melinda on Feb 21, 2024
Dear Richard,Thank you for taking the time to review our property. We hope to welcome you back to Thompson Austin again soon!Warm regards,Melinda

10/10 Excellent

Lisa, Berryville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel and my suite. Very comfortable, upscale and a great location.
Stayed 6 nights in Feb 2024
Response from Laura on Feb 19, 2024
Dear Lisa,Thank you so much for the 5-star rating. We are delighted to hear that your stay with us was enjoyable and that you were comfortable in your suite. We hope to have the opportunity to welcome you back soon. Best regards,

10/10 Excellent

Bradley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time there! Most likely will be back again
Stayed 2 nights in Feb 2024
Response from Janet on Feb 17, 2024
Greetings Bradley,Thank you for the review and rating you gave our Thompson Austin. It is fantastic to hear you had a great time and most likely will be back! It was a pleasure hosting you during your time with us. We are anxious to welcome you back for another great time!Warm regards,

2/10 Terrible

Kesley

Stayed 1 night in Feb 2024
Response from Melinda on Mar 22, 2024
Dear Kelsey,Thank you for taking the time to review our property. We are remorseful to hear that your stay did not meet expectations and of your disappointment. Your feedback is very important to us, and we would like to discuss this further with you; please reach out to us on our social media or chat channels. We hope to welcome you back to Thompson Austin for an improved stay that exceeds all expectations.Warm regards,Melinda

6/10 Okay

Martha

Liked: Cleanliness, staff & service, room comfort
Beautiful hotel , but no coffee :( roof top closes at 6pm :( no coffee bar ceiling was very dirty and we had to look at it all night
Stayed 1 night in Feb 2024
Response from Jamison on Feb 11, 2024
Hello Martha, I want to thank you for being a guest of our hotel and for taking the time to share your experience. We are happy to hear your thoughts of our beautiful hotel. We are, however, sorry to hear of your negative experience with the guestroom and lack of bar and service. Your feedback is important to us and will be sent to hotel management for review. By sharing your experience, you have a direct positive impact on future stays, which allows us to maintain the level of service that Hyatt is known for. We hope to welcome you back at Thompson Austin for a stay that exceeds all expectations.Best regards,Jamison

10/10 Excellent

Whitney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed at the Thompson many times and never have a negative thing to say. Great place with wonderful staff
Stayed 1 night in Jan 2024
Response from Betsy on Feb 2, 2024
Dear Whitney,Thank you for your 5/5 feedback and rating. We are so happy to hear that you felt our hotel was a great place with wonderful staff. Thank you for staying with us and thank you for your loyalty to Hyatt. We look forward to welcoming you as our guest again soon.Warm Regards,

10/10 Excellent

Randy D

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Veronica on Feb 1, 2024
Hello Randy D!Thank you for the amazing 5-star rating! We are delighted that you enjoyed your stay with us at Thompson Austin! We hope to have the opportunity to welcome you back in the future, so please feel free to contact us should you need any assistance. Thank you for being our guest!

8/10 Good

Jen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ana on Jan 31, 2024
Dear Jen,We appreciate your rating. Thank you for staying with us during your visit to Austin. We hope to see you again soon!

10/10 Excellent

Betty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Dacia on Jan 25, 2024
Hi Betty, Thank so much for your 5-star review. We are so pleased to learn you had a great stay. We hope to welcome to Thompson Austin again soon.Kind regards,

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Great area, but it is surrounded by a lot of homeless people. In the hotel, I felt completely safe. Step outside? Gets shady.
Stayed 3 nights in Jan 2024
Response from Rebecca on Jan 23, 2024
Greetings Edward,Thank you for your feedback and recent stay with us. We hope to have the opportunity to welcome you back.Warm regards,Rebecca

8/10 Good

Eric Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I enjoyed our stay at the hotel with very few issues. The toilet in our suite did not flush properly. With only a couple of pieces of toilet paper, and no solid waste, it would take often times three flushes to get the toilet paper to go down. If there was solid human waste, it was at least six. This is not an exaggeration. The rest of the room, both visually and functionally was excellent. We would not hesitate to stay in the same hotel, and the same room provided. The flush issue were corrected. The view from our room was also lovely, peering down over sixth Street. There was a bunch of trash right outside the hotel, but it was very cold during our stay, so I’m sure the employees did not want to venture outside, unless absolutely necessary. There were also homeless people sleeping on the same block as the hotel, however that is much more indictment on our society than it is the responsibility of the hotel. The grits they serve in the morning were by far the best I’ve ever had in my entire life. I would go back again just for the grits. That isn’t hyperbole. The real highlight of the hotel stay was the fact that the entire hotel desk, staff and concierge were lovely and helpful.
Stayed 3 nights in Jan 2024
Response from Jamie on Jan 22, 2024
Dear Eric Michael,Thank you for taking the time to review our Thompson Austin. We appreciate your positive comments about the excellent service from our team! We apologize for the inconvenience you experienced with the toilet in your suite. We're glad to hear it was addressed, and we appreciate your understanding. We look forward to welcoming you back for another delightful stay in the future!Warm regards,Jamie

10/10 Excellent

Christy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hospitality!!! Texan at the front desk and Sage, concierge, are the best! They made my husband’s 60th birthday special and one he will never forget. All staff were polite, helpful and courteous. I would definitely recommend this place!
Stayed 3 nights in Jan 2024
Response from Larissa on Jan 14, 2024
Greetings Christy,Thank you for your patronage and rating. We are thrilled to know that you and your husband enjoyed his birthday stay. We are happy to know our staff provided wonderful customer service and were polite. We hope to welcome you again the next time you are in the area! Kind regards,

10/10 Excellent

Jason

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Anisa on Jan 13, 2024
Hello Jason,Thank you for sharing a rating. We hope you enjoyed your stay with us and hope to have the opportunity to host you again soon.Best,

8/10 Good

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is perfect if you’re looking to enjoy 6th street as it is literally half a block away. The parking situation isn’t as great since you’re in the heart of downtown.
Stayed 4 nights in Dec 2023
Response from Anisa on Jan 13, 2024
Hello Angel,Thank you for leaving your feedback. We are happy to know you enjoyed your stay with us. Thank you for the insights on the parking, we will share those comments with us and hope to have the opportunity to host you again soon.Best,

10/10 Excellent

Nakul

Stayed 2 nights in Dec 2023
Response from Jamie on Jan 3, 2024
Dear Nakul,Thank you for your perfect rating for our Thompson Austin! We were delighted to see that you enjoyed your stay with us, we hope to welcome you back as our guest again soon!Warm regards!

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely experience
What a lovely hotel. Great location, room stayed stocked with water and coffee, room was cleaned quickly, staff was friendly and helpful. On site dining was delicious and restaurant staff were warm and welcoming. It's been awhile since I enjoyed a stay at a hotel.
Stayed 3 nights in Dec 2023
Response from Amelie on Dec 10, 2023
Dear Heather,Thank you for your delightful review! We're thrilled to hear that you had a lovely experience during your stay. Our team strives to provide exceptional service, and we're delighted that you enjoyed the location, amenities, and dining options. We look forward to welcoming you back for another wonderful stay.Best regards,

4/10 Poor

Michael

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from Amelie on Dec 10, 2023
Dear Michael,Thank you for taking the time to share your rating. We value your feedback and would like to know more about your experience to better address any concerns. Please feel free to provide additional details so we can ensure an improved stay in the future.Best regards,

10/10 Excellent

Aileen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Jamie on Nov 28, 2023
Dear Aileen,Thank you for your wonderful 5-star rating of our Thompson Austin! We're delighted to see that you enjoyed your stay with us, and we hope to have the opportunity to welcome you back as our guest again in the future!Warm regards,

10/10 Excellent

KURT

Liked: Cleanliness, staff & service, property conditions & facilities
Very upscale and nice. Needs better light switches. Watch out for room service fees
Stayed 3 nights in Nov 2023
Response from Willie P. on Nov 14, 2023
We greatly appreciate you taking the time to share your feedback following your recent stay at Thompson Austin. We're delighted to hear that you found our hotel to be upscale and nice.Your comment about the light switches has been duly noted, and we appreciate your suggestion for improvement. We are continuously working to enhance our guests' experiences, and your insights contribute significantly to this process.Regarding the room service fees, we apologize for any confusion or inconvenience caused. We will review our communication on this matter to ensure greater transparency for our guests.We value your feedback, and it is our commitment to address any areas that may require improvement. If there's anything specific you would like to share or if you have further details about your experience, please feel free to reach out.Thank you once again for choosing Thompson Austin. We look forward to the opportunity of welcoming you back for another exceptional stay.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the decor and ambiance of the Thompson. My room was a great size for my needs. The bathroom fixtures and material quality was top notch.
Stayed 4 nights in Nov 2023
Response from Amelie | Assistant Front Office Manager on Nov 6, 2023
Thank you so much for the great review! We are so happy to read you enjoyed your stay with us! We hope to see you again soon!

8/10 Good

Peter W

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Dacia on Oct 6, 2023
Hi Peter,Thank you for taking time to leave your review. I am happy we could provide you services and accommodations. We would love to welcome you to Thompson Austin again.Kind regards,

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel and the staff is very nice. Just one thing to “complain” is that the side table in my room wasn’t cleaned. You could totally see the watermark from the last person but other than that it’s a 5star experience
Stayed 1 night in Sep 2023
Response from AMELIE - Front Office Supervisor on Oct 2, 2023
Thank you for the great review Nadia! I am sorry about the marks on the side table! We will make sure those are cleaned more thoroughly. We hope to see you again!