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Reviews of Embassy Suites by Hilton Austin Arboretum

3.5 out of 5
Embassy Suites by Hilton Austin Arboretum
9505 Stonelake Boulevard, Austin, TX

Reviews

7.6

Good

Rating 10 - Excellent. 412 out of 1003 reviews" "
Rating 8 - Good. 222 out of 1003 reviews" "
Rating 6 - Okay. 166 out of 1003 reviews" "
Rating 4 - Poor. 118 out of 1003 reviews" "
Rating 2 - Terrible. 85 out of 1003 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kylee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*
Stayed 1 night in May 2024

10/10 Excellent

Roxanne

Stayed 1 night in Mar 2024

8/10 Good

Robert

Liked: Staff & service, amenities, property conditions & facilities
I was surprised they charged for parking
Stayed 1 night in May 2024

6/10 Okay

Kathleen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Facility definitely needs improvement in rooms. Only one elevator worked. Location good but building needs upgrade
Stayed 2 nights in May 2024

10/10 Excellent

Cristobal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay!! Clean, quiet and comfortable in pretty setting. We’ll go back!!
Stayed 1 night in Apr 2024

2/10 Terrible

Alice

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower non functional; telephone did not work; bathtub drain did not drain; only one towel and washcloth and since phone did not work we had to go to front desk to request a second; info we received said there was a shuttle to the airport but there was not; info we received said the restaurant was open Sunday and Monday night- it was not. We have stayed at dozens of Embassy Suites and this was, by far, the worst.
Stayed 3 nights in Apr 2024

10/10 Excellent

Ding

Liked: Cleanliness
Stayed 1 night in Apr 2024

2/10 Terrible

Heather, Austin

Disliked: Staff & service
When my husband and two boys went to check in, they were told that the elevators weren't working and offered a room on the 4th floor. We are still trying to negotiate a refund. Very unhappy.
Stayed 1 night in Apr 2024

4/10 Poor

Thomas, Dale

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
The couch bed had wires stabbing my daughter n looked felt extremelt old n uncomfomfortable
Stayed 1 night in Mar 2024

8/10 Good

Philip

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
They came through when we couldn't find anywhere else to stay. Very accommodating and nice.
Stayed 5 nights in Apr 2024

10/10 Excellent

Katharine

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was helpful
Stayed 7 nights in Apr 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay. Only bummer was that out of two elevators, one was broken so long elevator wait times. I wouldn’t step foot in the pool. Very cloudy and murky. Other than that, it was lovely and breakfast was delicious and you get two free drink coupons for their happy hour.
Stayed 2 nights in Apr 2024

4/10 Poor

Sandra

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It was a great location. There was a movie theatre close enough to walk to and also a Mexican restaurant next door that we could walk to. They also had a very nice breakfast area and plenty of seating. This used to be a very nice place to stay but it has fallen on hard times. Air conditioning was not available, the indoor pool was cold as ice and it looked dirty. Hot tub was very hot, and the suite we stayed in was old and some of the fixtures didn't work. The houskeeping staff spoke no English, and it was not easy communicating with them. The prices were high and since I booked this hotel on Expedia, I was told that I needed to contact Expedia to see if they would help me. I stayed during the Easter break to visit my grandchildren so I stayed because I didnt know if I could book another hotel. I stayed and paid for three nights.
Stayed 3 nights in Mar 2024

2/10 Terrible

Danya

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was unbearable as we had no AC, sheets that didn’t fit the beds, 1 towel, and no Wi-Fi and 1 working elevator for the entire building. The location was perfect, and the little dog park area was great but boy this place is a disaster.
Stayed 2 nights in Mar 2024

8/10 Good

Megan

Travelled with family
Liked: Cleanliness, staff & service
Upon arrival, the night shift front desk attendant was very friendly. Breakfast had a great selection and the attendants were quick with service. The cocktail hour was a nice touch for 2 tired parents with 3 little ones. Simple, easy food selection even the kids could snack on. Also the front desk staff was helpful in pointing out attractions to do as a family. We were just at an embassy in Chicago and they were getting updates so I did ask the front desk about this and they will be getting renovated as well. I will never give a hotel a lower review on facilities unless unbearable and poor customer service. I will say I do hope they work on the pool maintenance. The pool was an ice bath. And I noticed a ceiling very dark and discolored (I don’t want to say mold because I am not an expert). We just started selecting embassy suited because of the additional perks for the kids but sadly the pool was not swim-able. We made the best of it and hung out in the hot tub. The access to an outdoor area was also great on a warm day. Location was great to get on the highway and not far from downtown. We thought this area would be a little more walkable but we had transportation so it wasn’t the end of the world.
Stayed 2 nights in Mar 2024

10/10 Excellent

Farideh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Matthew

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is in really rough shape. Stains all over the walls and carpet, didn’t look like it had been cleaned in a while, there was a dirty washcloth in the shower so I know that at least that hadn’t been clean. Pull out sofa was super uncomfortable and that was from kids that sleep on pull out sofas everywhere we go. Torn wallpaper, musty smell, constant shortage of towels, pool area was gross but at least they were using chlorine because it was burning our eyes even though we were outside of the pool watching the kids. Only one elevator worked so we took the stairs the whole time because it would take forever. And it was still $250/night. Breakfast was good though and the staff was super friendly.
Stayed 2 nights in Mar 2024

2/10 Terrible

Dodie

Disliked: Staff & service, property conditions & facilities

10/10 Excellent

Reginald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Byrious

Stayed 1 night in Mar 2024

6/10 Okay

Liliana

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Breakfast was great. The property could use some serious maintenance to give it a more up to date feel (starting with the broken elevator). Very inconvenient that my room was not ready at the time of check-in, especially for a property with this brand’s standards.
Stayed 2 nights in Mar 2024

2/10 Terrible

Misty

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
1 of the 2 elevators worked. Pool was filthy, layer of sludge on top of water. Hot tub had a layer of dirty foam on top. Shower had mold in cracks and corners and rust from top to bottom of shower edge.
Stayed 1 night in Mar 2024

4/10 Poor

Peter, Surrey

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I enjoyed the free drink Happy Hour and the breakfast was pretty ok. The workers there seemed genuine and hard working. However, the hotel is run down and 1 star at best. One elevator was broken and the other was very slow. I took the stairs from the 5th floor many times. This place needs a serious renovation. The pool looked dirty. Does any audit the star ratings on Expedia? I'd be shocked if anyone could prove to me how this place earned its merit. It looks like the last time it was anywhere near mediocre was 1994. I will not stay at an Embassy Suites again because of this experience.
Stayed 4 nights in Mar 2024

10/10 Excellent

Janeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
upon entering the building you can feel the environment is relaxing with all the real plants placed throughout the hotel. gives a real zen feeling. Definitely would stay here again
Stayed 2 nights in Mar 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was convenient everything was close too eating areas and shopping!!
Stayed 2 nights in Mar 2024

6/10 Okay

Marilyn

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Mar 2024

2/10 Terrible

Mackenzie

Stayed 2 nights in Mar 2024

2/10 Terrible

Majed

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty cereals on the floor , two towels only , sofa bed was broken and when you sit on the sofa you sink , the furniture was so dirty . When you open Faucet water gushes from under the sink
Stayed 1 night in Mar 2024

4/10 Poor

Rosemary

Disliked: Staff & service
We had an awful time here. We stayed two nights, 4 adults. They put us in a one room king suite even though we had booked a double. Contacted the property and they had no doubles available. They did offer us a one night refund which was okay but on our first night we were stuck next to some very loud young girls. They refused to turn off their music and they were up most of the night. Staffing didn’t do anything about it. Also with 4 adults, we only got 2 towels and one pillow in the pull out couch. I asked for more and they just took the same two towels and brought two more. Overall, the only good thing about this place was the breakfast.
Stayed 2 nights in Mar 2024

10/10 Excellent

Yolanda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast options! We enjoyed the happy hour also. Had a few drinks before leaving for a concert!! Front desk lady was very kind. I recommend staying at Embassy suites! We stayed in Dallas,and now Austin! Both met our expectations! You just can't beat made to order omelettes,hot cakes, sausage and other varieties of breakfast options! Very good!!
Stayed 1 night in Feb 2024

8/10 Good

Emmanuel

Stayed 1 night in Feb 2024

4/10 Poor

william

Disliked: Amenities, property conditions & facilities
Only 1 working elevator in a large hotel
Stayed 1 night in Feb 2024

10/10 Excellent

Yu

Stayed 1 night in Feb 2024

6/10 Okay

Phillip

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Bad elevator
Room was ok but only one elevator was working and it was extremely slow.
Stayed 3 nights in Feb 2024

2/10 Terrible

Opel

Travelled with family
Disliked: Property conditions & facilities, room comfort
Was not a good stay!
Stayed 2 nights in Feb 2024

2/10 Terrible

Randy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elevators were not working- service was horrible me clean towels
Stayed 2 nights in Feb 2024

4/10 Poor

Rocio

Travelled with family
Disliked: Property conditions & facilities
Not again at this location
One elevator only, working slowly for a sold out hotel. Looks like housekeeping under staff, no room till 3 pm. Staff was ok but condition of hotel was not up to par with other embassy suite. Looks like there was lack of management
Stayed 1 night in Feb 2024

2/10 Terrible

Nada

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer Service and cleanliness were terrible. Found bed bugs and no one cared when we complained. Very rude front desk lady. Very disappointed because I stayed at Embassy Suites By Hilton at different locations and they were very good, but this location was very bad. I hope the hotel management will be aware of who they will assign to help at the front desk.
Stayed 1 night in Feb 2024

10/10 Excellent

Shawana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk employees were nice. The room was very clean, and spacious! The build your own omelette station was really good as was the rest of the breakfast!
Stayed 2 nights in Feb 2024

4/10 Poor

Jamall

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Lobby area and curb appeal was nice. Learned facility was under construction upon check in. Only one working elevator. Also, air conditioning did not work in our room which made for an uncomfortable stay with two small children. Rubber stripping lined on bathroom floor to prevent water from running out of shower. Stripping was peeled and water was all over the bathroom floor. Room did not meet my family expectations for staying at Embassy Suites.
Stayed 1 night in Feb 2024

10/10 Excellent

Franchesska

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facility, I enjoyed every moment of my stay!
Stayed 1 night in Feb 2024

8/10 Good

Lawrence

Travelled with partner, Travelled with group
Liked: Amenities
Our room was large and comfortable. It’s an older hotel but appeared clean. The breakfast was excellent. Unfortunately, half the elevator capacity was disabled in our area and we typically had waits of 5 minutes for elevator service.
Stayed 1 night in Feb 2024

10/10 Excellent

Michele

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the indoor pool & hot tub. Would like to see the indoor pool a bit warmer in the winter. Great place to take the kids. Love happy hour & the breakfast.
Stayed 1 night in Feb 2024

2/10 Terrible

kendall

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel stay
Terrible experience!! The first room we were given had a broken toilet that was overflowing within minutes of arrival. We were loved to a second room that didn’t have hot water and horribly loud clanging AC. So we got moved to a third room within 4 hours of checkin. The elevators were so slow that it took 10 minutes every time you used it. The hotel as a whole looked like it hadn’t been updated since the 80s. The front desk was nice and did what they could to accommodate for all the mishaps but it wasn’t enough to make it right. Will not be returning here.
Stayed 3 nights in Feb 2024

6/10 Okay

Jorge, Alamo

Travelled with family
Liked: Staff & service, amenities
Hotel needs upgrade on rooms and elevators too slow too slow. Only one working and it took me one time over 20 min just to go down to lobby.
Stayed 1 night in Feb 2024

8/10 Good

EVERITTE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was very nice except only one elevator was working and it was extremely slow. I also noticed the same piece of paper trash was in the elevator all day and into the late evening. Everything else was good.
Stayed 2 nights in Feb 2024

8/10 Good

Jay

Travelled with family
Liked: Amenities
Great made to order free breakfasts. Beautiful atrium. However the property needs much more maintenance and attention to detail. The door handle on the inside of the bathroom door in the pool area was broken and not repaired over five days. Plates were left on tables in the elevator area for days without being removed. One of the two elevators was out of service and had been so for some time. Getting up and down was very very slow. Desk personnel were frequently gone.
Stayed 6 nights in Feb 2024

8/10 Good

Slade

Liked: Cleanliness, property conditions & facilities, room comfort
Fix your 2nd elevator
Was amazing my first time at an embassy suites and will definitely visit again. The front end receptionists were friendly and amazing! All around it made me a loyal customer to the brand. However, issues that need to be addressed! Fix the 2nd elevator having one takes forever. Because of the elevator issue I missed the complimentary drinks by two minutes and the bartender on duty refused to accept my ticket, which was annoying. But other than that I truly enjoyed the experience.
Stayed 2 nights in Feb 2024

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Worn Out
While the hotel looks great on the outside, the inside is storybook 1980's/early 90's.The common areas are okay, but only one elevator for six floors! The hotel rooms were terrible - I had to move 2x - once because the AC did not work; then a running toilet. Rooms were dark, musty with low popcorn ceilings. Much better alternatives nearby.
Stayed 3 nights in Feb 2024

6/10 Okay

Jason

Stayed 2 nights in Feb 2024