Eco-friendly toiletries, hair dryer, bathrobes, towels

Reviews of Hampton Inn Asheville-Tunnel Rd.

2.5 out of 5
Hampton Inn Asheville-Tunnel Rd.
204 Tunnel Rd, Asheville, NC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 680 out of 1003 reviews" "
Rating 8 - Good. 225 out of 1003 reviews" "
Rating 6 - Okay. 56 out of 1003 reviews" "
Rating 4 - Poor. 26 out of 1003 reviews" "
Rating 2 - Terrible. 16 out of 1003 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Casey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Apr 2024
Response from Buddy on Apr 18, 2024
Dear CaseyWe would like to thank you for choosing to stay with us. We are thrilled to see you are enjoying your stay with us. If our team can be of any assistance, please don't hesitate to ask us for anything you might need. Elbert L Taylor JrGuest Service Manager

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Buddy on Apr 18, 2024
Dear MatthewWe would like to thank you for choosing to stay with us.We are thrilled to see you are enjoying you stay. If our team can be of any assistance to you during the remainder of your stay, please don't hesitate to let us know.Again, thank you for being our guest and we hope you enjoy the remainder of your stay with usElbert L Taylor JrGuest Service Manager

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and helpful staff
Stayed 1 night in Apr 2024
Response from Buddy on Apr 12, 2024
Dear PhillipWe would like to thank you for choosing to stay with us.We are thrilled that our team was very helpful and nice. We strive to give excellent customer service.Again. thank you for being our guest and we look forward to seeing you again in the near future.Elbert L Taylor JrGuest Service Manager

10/10 Excellent

c

Stayed 2 nights in Mar 2024
Response from Buddy on Apr 9, 2024
Dear CWe would like to thank you for choosing to stay with us.We are thrilled to see that you rated us a 5 out of 5. Our team strives to give excellent customer service. When we receive a 5 out of 5 this let's our team know we have succeeded, and our guest enjoyed their stay with us.Again. thank you for being our guest and we look forward to seeing you again in the near future.Elbert L Taylor JrGuest Services Manager

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 2 nights in Mar 2024
Response from Buddy on Apr 1, 2024
Good Afternoon VeronicaWe would like to thank you for choosing to stay with us.We are thrilled to see that you enjoyed your stay with us. Our team strives to give excellent customer service and with you rating us a 5 out of 5 we are delighted that we succeeded. Again thank you for being our guest and we look forward to seeing you again in the near future.Elbert L Taylor JrGuest Service Manager

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Buddy on Mar 21, 2024
Dear NathanWe would like to thank you for choosing to stay with us.We are thrilled that you gave us a 5 out of 5. Our team strife's to give excellent customer service and with this rating we know that we succeeded on your stay.Again, thank you for being our guest and we look forward to seeing you again in the near future.Elbert L Taylor JrGuest Service Manager

10/10 Excellent

Margie, Greensboro

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very safe. Staff friendly. Food was great. Service was exceptional.
Stayed 2 nights in Mar 2024
Response from Buddy on Mar 18, 2024
Dear MargieWe would like to thank you for choosing to stay with us.We are thrilled to see that you enjoyed your breakfast and that our team delivered the hospitality that you deserve. We are also thrilled that you felt safe at our location. Again, thank you for being our guest and we look forward to seeing you again in the near future.Elbert L Taylor JrGuest Service Manager

10/10 Excellent

Rudy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice... great location .. affordable..would return
Stayed 2 nights in Mar 2024
Response from Buddy on Mar 12, 2024
Dear RudyWe would like to thank you for choosing to stay with us.We are thrilled that you enjoyed our location and our newly renovated facilities. Again, thank you for being our guest and we look forward to seeing you again in the near future.Elbert L Taylor JrGuest Service Manager

10/10 Excellent

Derek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location with easy access to the freeway as well as downtown Asheville. The rooms have been recently renovated and are clean and functional. The breakfast was of good quality and the staff were very friendly. My only observation is that the bathroom sink has a ridiculously short spout, leaving very little room to actually put your hands or a washcloth under it. You end up spilling water all over the countertop. I'm hoping the absurdly short faucet is just temporary while the correct size faucet is on order. I'd hate to think all the rooms were renovated with such a flawed design. Overall, the stay was quite enjoyable. I would definitely stay there again.
Stayed 2 nights in Mar 2024
Response from Buddy on Mar 10, 2024
Dear DerekWe would like to thank you for choosing to stay with us. We are thrilled to see that you enjoyed our renovated rooms and our breakfast. Again, thank you for being our guest and we look forward to seeing you again in the near future.Elbert L Taylor JrGuest Service Manager

6/10 Okay

Stephen

Stayed 2 nights in Mar 2024
Response from Buddy on Apr 1, 2024
Good afternoon StephenWe would like to thank you for choosing to stay with us.We are thrilled that you enjoyed your stay with us.Again, thank you for being our guest and we look forward to seeing you again in the near future.Elbert L Taylor JrGuest Service Manager

10/10 Excellent

Anne

Travelled with family
I had stayed at this Hampton a few times several years ago. To my delight, it has been uppdated and it was a great improvement. The room was clean, the beds had new mattresses, and the room it’s self had new furniture. As usual the employees were very friendly and helpful.
Stayed 2 nights in Mar 2024
Response from Buddy on Mar 10, 2024
Dear AnneWe would like to thank you for choosing to stay with us.We are thrilled to see that you enjoyed our newly renovated rooms.Again, thank you for being our guest and we look forward to seeing you again in the near future.Elbert L Taylor JrGuest Service Manager

10/10 Excellent

Steven

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Dog friendly
Stayed 1 night in Mar 2024
Response from Buddy on Mar 7, 2024
Dear StevenWe would like to thank you for choosing to stay with us.We are thrilled that you enjoyed that we were super pet friendly. Again, thank you for being our guest and we look forward to seeing you again in the near future.Elbert L Taylor JrGuest Service Manager

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and staff was friendly. Good hot breakfast and coffee.
Stayed 1 night in Mar 2024
Response from Buddy on Mar 3, 2024
Dear ChrisWe would like to thank you for being our guest.We are thrilled to see that you enjoyed our facilities, our breakfast and that our staff was friendly. Again, thank you for being our guest and we look forward to seeing you again in the near future.Elbert L Taylor JrGuest Services Manager

2/10 Terrible

Stephanie

Stayed 2 nights in Feb 2024
Response from Buddy on Mar 3, 2024
Dear StephanieI sincerely apologize that you stay didn't meet up to your expectations.On behalf of our staff, we are very sorry that we didn't deliver the hospitality that you once expecting.Please give us another opportunity to provide you with the hospitality that you deserve and please feel free to contact me with any feedback on your recent stay so we can make improvements and give the service that our guest deserves.Again, thank you for being our guest and we look for to seeing you again in the near future.Elbert L Taylor JrGuest Service Manager.

10/10 Excellent

EMILY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice indoor pool and jacuzzi
Stayed 2 nights in Feb 2024
Response from Buddy on Feb 26, 2024
Dear EmilyWe would like to thank you for being our guest. We are thrilled to see that you enjoyed our pool and hot tub.Again, thank you for being our guest and we look forward to seeing you in the near future.Elbert L Taylor Jr Guest Service Manager

6/10 Okay

Faith

Stayed 1 night in Feb 2024
Response from Buddy on Feb 26, 2024
Dear FaithWe would like to thank you for choosing to stay with us. We are thrilled to see that you enjoyed our free breakfast.Again thank you for being our guest and we hope to see you again in the near future. Elbert L Taylor Jr- Guest Services Manager

10/10 Excellent

Richard

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Buddy on Feb 26, 2024
Dear RichardWe would like to thank you for choosing to stay with us. We are thrilled to see that you enjoyed your stay with us.Again, thank you for being our guest and we look forward to seeing you again in the near future.Elbert L Taylor Jr- Guest Service Manager.

10/10 Excellent

Ralph

Liked: Staff & service, property conditions & facilities
Great location and rooms. Really like look of lobby.
Stayed 1 night in Feb 2024
Response from Buddy on Feb 23, 2024
Dear RalphWe would like to thank you for choosing to stay with us and being our guest.We are thrilled that you enjoyed our location, our room's and our lobby. This means a lot to our staff.Again, thank you for being our guest and we look forward to seeing you again in the near future.Elbert L Taylor Jr -Guest Service Manager

10/10 Excellent

Gina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and accommodating.
Stayed 2 nights in Feb 2024
Response from Buddy on Feb 19, 2024
Dear Gina I would like to take this time to thank you for your feedback on your recent stay with us. We are thrilled to see that you enjoyed our facilities. We would like to thank you for being our guest and we hope to see you again soon. Elbert (Buddy) L Taylor JrGuest Service Manager

10/10 Excellent

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful check-in staff. Clean and fresh smell and feel.
Stayed 1 night in Feb 2024
Response from Buddy on Feb 19, 2024
Dear Marilyn We would like to thank you for your feedback on your recent stay with us. We are thrilled that our staff and our facilities meet your expectations. We thank you for being our guest and we look forward to seeing you again in the near future.Elbert (Buddy) L Taylor JrGuest Services Manager

10/10 Excellent

Maureen

Travelled with partner, Travelled with group
Liked: Staff & service, property conditions & facilities
Every person who worked there was friendly, helpful, and kind!
Stayed 2 nights in Feb 2024
Response from Buddy on Feb 19, 2024
Dear Maureen We would like to thank you for your feedback on your recent stay with us. We are very proud of our team and are very happy that they delivered the hospitality you deserve.Again, thank you for being our guest and we look forward to seeing you again very soon.Elbert (Buddy) L Taylor JrGuest Servicews Manager

10/10 Excellent

Courtney

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I would definitely stay here again! My daughters loved the pool and hot tub!!
Stayed 1 night in Feb 2024
Response from Buddy on Feb 18, 2024
Dear Courtney We are thrilled to see that your daughters enjoyed our pool and hot tub. Thank you for your kind words about our property.Again thank you for being our guest and we look forward to seeing you again in the near future.Elbert ( Buddy) L Taylor JrGuest Services Manager

10/10 Excellent

Ramy

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and everyone was very friendly and helpful.
Stayed 5 nights in Feb 2024
Response from Buddy on Feb 18, 2024
We would like to thank you for your response. We are delighted that you enjoyed our hotel and that our staff was friendly and very helpful. Again, thank you for being our guest and we look forward to seeing you again in the near future.Elbert (Buddy) L Taylor JrGuest Services Manager

6/10 Okay

Elizabeth

Travelled with partner
Usually I love Hampton, this one had very uncomfortable mattresses…
Stayed 1 night in Feb 2024
Response from Buddy on Feb 18, 2024
Dear ElizabethI sincerely apologize that our mattress didn't meet up to your expectations. I will be sharing your comments and concerns with our team. Again thank you for being our guest and we look forward to seeing you again in the near future.Elbert ( Buddy ) L Taylor Jr

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 8, 2024
Thank you so much for choosing to stay with us and for awarding us a perfect rating! We are thrilled to hear that you had a wonderful experience during your recent visit to our hotel.We are especially excited to share that our renovation is now complete, and we're delighted that you had the opportunity to enjoy our newly refreshed accommodations. Our team has worked tirelessly to create a space that combines modern comfort with exceptional amenities, and we're thrilled that you found your stay to be enjoyable.We can't wait to welcome you back soon for another fantastic stay in our fully renovated rooms. Until then, please don't hesitate to reach out if there's anything we can do to make your next visit even more memorable.

8/10 Good

THOMAS, Ponce Inlet

Liked: Cleanliness, staff & service, property conditions & facilities
I like the old breakfast they served before Covid.
Stayed 2 nights in Jan 2024
Response from Guest Services on Feb 8, 2024
Thank you for taking the time to share your feedback with us. We understand the importance of providing a satisfying breakfast experience for our guests, and we're constantly looking for ways to improve. We want to assure you that your comments have been noted and will be taken into consideration as we continue to refine our offerings.Additionally, we're excited to announce that our renovation is now complete, and we invite you to experience our newly refreshed hotel during your next stay. We're confident that you'll love the updated amenities and modern comforts that our renovated rooms provide.Thank you for choosing to stay with us, and we look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly staff! I’ll stay here again!
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 8, 2024
Thank you for your glowing review and for choosing to stay with us! We're thrilled to hear that you found our hotel very clean and our staff friendly. Your kind words mean a lot to us, and we're delighted to know that you'll be staying with us again.We're excited to share that our recent renovation is now complete, ensuring that our accommodations are even more comfortable and inviting for your next visit. We truly appreciate your feedback and will definitely share your comments with our staff, who work hard to provide exceptional service to our guests.We can't wait to welcome you back for another fantastic stay in our newly refreshed hotel!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the pool and hot tub.
Stayed 1 night in Jan 2024
Response from Guest Services on Feb 8, 2024
Thank you for your fantastic review! We're thrilled to hear that you loved our pool and hot tub during your stay. Providing our guests with a relaxing and enjoyable experience is always our top priority.We're also excited to share that our recent renovation is now complete, offering even more comfort and modern amenities for you to enjoy during your next visit. We can't wait to welcome you back for another wonderful stay in our newly refreshed hotel!

10/10 Excellent

simona

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Biltmore estates
Stayed 2 nights in Jan 2024
Response from Guest Services on Feb 8, 2024
Thank you for taking the time to leave us a perfect rating! We're delighted to hear that our hotel's proximity to the Biltmore Estates added value to your stay. We're also excited to share that our recent renovation is now complete, ensuring that our accommodations offer both convenience and comfort for all our guests. We hope to have the pleasure of welcoming you back for another enjoyable stay in our newly refreshed hotel soon!

8/10 Good

Beau

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok not the best good for the price
Stayed 2 nights in Jan 2024
Response from Guest Services on Feb 8, 2024
Thank you for sharing your feedback with us. We're glad to hear that you found our hotel to be a good value for the price. We're continually striving to improve our offerings and provide the best possible experience for our guests. With our recent renovation now complete, we're confident that our updated accommodations will exceed your expectations during your next visit.We appreciate your patronage and look forward to welcoming you back for an even better stay in the future.

10/10 Excellent

Patricia F, Indian Land

Liked: Cleanliness, staff & service, property conditions & facilities
Place was neat and quiet to relax for a weekend.
Stayed 1 night in Jan 2024
Response from Guest Services on Feb 8, 2024
Thank you for taking the time to leave us a perfect rating! We're thrilled to hear that you found our hotel to be neat and quiet, providing the perfect atmosphere for a relaxing weekend getaway.We're also excited to share that our recent renovation is now complete, offering refreshed accommodations for our guests to enjoy during their stay. We hope to have the pleasure of welcoming you back for another enjoyable weekend in our newly refreshed hotel soon!

10/10 Excellent

Hipster

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to get a room and find some peace and quiet for a few days. The staff are very helpful, professional, and nice! The free breakfast was awesome and delicious. The jacuzzi and heated indoor pool were so enjoyable and relaxing. The outdoor fireplace was very warm and comfy to sit around. My only dislike was the luggage carts. They are terrible and my bags fell off numerous times on the way to the room. They are even under construction and it was still a very wonderful stay.
Stayed 1 night in Jan 2024
Response from Guest Services on Feb 8, 2024
Thank you so much for your perfect rating and for sharing your fantastic experience with us! We're thrilled to hear that you found our hotel to be a great place to find peace and quiet for a few days.We're delighted that you enjoyed our helpful, professional, and friendly staff, as well as our delicious free breakfast. It's wonderful to hear that you found our whirlpool, heated indoor pool, and outdoor fireplace to be enjoyable and relaxing amenities during your stay.We appreciate your feedback regarding the luggage carts, and we apologize for any inconvenience they may have caused. We're constantly working to improve our facilities, and your comments will certainly be taken into consideration as we strive to enhance the guest experience.We're excited to share that our recent renovation is now complete, offering refreshed accommodations for our guests to enjoy during their stay. We can't wait to welcome you back for another wonderful stay in our newly refreshed hotel!

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, clean facilities, heated pool.
Stayed 1 night in Jan 2024
Response from Guest Services on Feb 8, 2024
Thank you for your wonderful review! We're thrilled to hear that you found our staff to be helpful, our facilities clean, and that you enjoyed our indoor pool during your stay.We're excited to share that our recent renovation is now complete, further enhancing the comfort and quality of our facilities for our guests. We can't wait to welcome you back for another enjoyable stay in our newly refreshed hotel!

10/10 Excellent

Caleb

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good place. Not to far from downtown nor was it to far from some good food places
Stayed 1 night in Jan 2024
Response from Guest Services on Feb 8, 2024
Thank you for your excellent rating and for sharing your experience with us! We're thrilled to hear that you found our hotel to be conveniently located, with easy access to downtown and nearby dining options.We're excited to share that our recent renovation is now complete, offering refreshed accommodations for our guests to enjoy. Whether you're exploring the downtown area or enjoying local cuisine, we hope to welcome you back for another enjoyable stay in our newly refreshed hotel.

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10 out of 10
Fantastic. Front desk was great all shifts. Breakfast different every morning . Pool hot tub very clean. Rooms very clean as well. Amazing value for cost per night.
Stayed 5 nights in Jan 2024
Response from Guest Services on Feb 8, 2024
Thank you for your perfect rating and for sharing your fantastic experience with us! We're thrilled to hear that you had a wonderful stay and that you found our front desk staff to be great throughout all shifts.We're delighted that you enjoyed our varied breakfast options each morning and that our pool, hot tub, and rooms met your expectations for cleanliness. Providing exceptional value for our guests is always our goal, and we're glad to hear that you found our hotel to be an amazing value for the cost per night.We're excited to share that our recent renovation is now complete, offering refreshed accommodations for our guests to enjoy. We can't wait to welcome you back for another fantastic stay in our newly refreshed hotel!

10/10 Excellent

wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
My mom needed a ada room which they provided. Everything was up to standards for handicap shower, toilet ect. I used the hot tub which was clean. I wish it was open before 8 am so i could have a quick soak before i left
Stayed 1 night in Jan 2024
Response from Guest Services on Feb 8, 2024
Thank you for your perfect rating and for choosing to stay with us! We're delighted to hear that everything was up to standards for accessibility.We're glad to hear that you enjoyed our clean hot tub during your stay. Your feedback about the timing of the hot tub opening is valuable to us, and we'll certainly take it into consideration as we strive to enhance the guest experience.We're excited to share that our recent renovation is now complete, offering refreshed accommodations for our guests to enjoy. We hope to welcome you back for another comfortable and enjoyable stay in our newly refreshed hotel soon!

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Very clean and safe
Stayed 1 night in Jan 2024
Response from Guest Services on Feb 8, 2024
Thank you for your perfect rating! We're thrilled to hear that you found our hotel to be very clean and safe during your stay.We take great pride in maintaining a clean and secure environment for our guests, and we're delighted that our efforts were evident during your visit.We're excited to share that our recent renovation is now complete, offering refreshed accommodations for our guests to enjoy. We can't wait to welcome you back for another comfortable and safe stay in our newly refreshed hotel!

10/10 Excellent

Hipster

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how super easy it was to reserve the room, great check in, and the staff that work here take pride in their work and are very helpful. There is a guest washer and dryer which was really convenient for me on my stay. I give this place a big 2 thumbs up!
Stayed 2 nights in Jan 2024
Response from Guest Services on Feb 8, 2024
Thank you for your excellent rating and for sharing your experience with us! We're thrilled to hear that you found our reservation process super easy and that you had a great check-in experience.We're delighted that our staff took pride in their work and were very helpful during your stay. Providing exceptional service is always our goal, and we're glad to hear that our team exceeded your expectations.We're also pleased to know that you found the guest washer and dryer to be convenient during your stay. We understand the importance of convenience for our guests, and we're glad we could provide this amenity for you.We're excited to share that our recent renovation is now complete, offering refreshed accommodations for our guests to enjoy. We can't wait to welcome you back for another fantastic stay in our newly refreshed hotel!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Services on Feb 8, 2024
Thank you for your perfect rating! We're thrilled to hear that you had a fantastic experience during your stay with us.We're excited to share that our recent renovation is now complete, offering refreshed accommodations for our guests to enjoy. We hope you'll have the opportunity to experience the enhancements we've made firsthand during your next visit.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, clean, set back from main road. Large, comfortable rooms. Renovation ongoing in the lobby was not disruptive to our stay although pool was closed. Friendly, helpful staff.
Stayed 2 nights in Jan 2024
Response from Guest Services on Feb 8, 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel to be quiet, clean, and set back from the main road, providing a peaceful environment for your stay.We're pleased to know that you found our rooms to be large and comfortable. We're excited to share that our renovation is now complete, aimed at enhancing the guest experience even further.We apologize for any inconvenience caused by the temporary closure of the pool during the renovation. However, we're thrilled to hear that our friendly and helpful staff made your stay enjoyable.We can't wait to welcome you back for another comfortable and pleasant stay in our newly refreshed hotel!

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great location. Clean and comfortable. Would stay again!
Stayed 1 night in Jan 2024
Response from Guest Services on Feb 8, 2024
Thank you for your perfect rating and for sharing your experience with us! We're thrilled to hear that you enjoyed our great location and found our hotel to be clean and comfortable.We're excited to share that our recent renovation is now complete, offering refreshed accommodations for our guests to enjoy. We're delighted to know that you would stay with us again, and we can't wait to welcome you back for another fantastic stay in our newly refreshed hotel!

10/10 Excellent

Hoyt

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services on Feb 15, 2024
Thank you for your perfect rating! We're delighted that you had a great experience during your stay with us. We're excited to share that our recent renovation is now complete, offering refreshed accommodations for our guests to enjoy. We look forward to welcoming you back soon for another enjoyable stay in our newly refreshed hotel!

10/10 Excellent

Verified traveller

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Asheville in January
This is a wonderful hotel in beautiful western NC. The staff is courteous, helpful, and extremely responsive . We highly recommend this hotel!
Stayed 2 nights in Jan 2024
Response from Guest Services on Feb 15, 2024
Thank you for your perfect rating and for your glowing review! We're thrilled to hear that you found our hotel to be wonderful and that our location in beautiful western NC added to your experience. We're delighted that our staff provided courteous, helpful, and responsive service throughout your stay. Your recommendation means the world to us, and we're grateful for your kind words. We're excited to share that our recent renovation is now complete, offering refreshed accommodations for our guests to enjoy. We can't wait to welcome you back for another memorable stay in our newly refreshed hotel!

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services on Feb 15, 2024
Thank you for your perfect rating! We're thrilled to hear that you had a wonderful experience during your stay with us. We're excited to share that our recent renovation is now complete, offering refreshed accommodations for our guests to enjoy. We look forward to welcoming you back soon for another enjoyable stay in our newly refreshed hotel!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Might be worth a try, or Not
My sense is that this hotel is better than our experience was. During our stay, contractors, and construction were an everyday sight. The indoor pool was closed, and the parking lot attracted vandals who smashed several car windows. Maybe it was just unfortunate timing, but Asheville has plenty of other options for our next stay.
Stayed 3 nights in Jan 2024
Response from Guest Services on Feb 15, 2024
Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We understand that the presence of contractors and ongoing construction may have impacted your experience. Your feedback is valuable to us, and we will take steps to address any issues raised. We're excited to share that our recent renovation is now complete, offering refreshed accommodations for our guests to enjoy. We hope you will consider giving us another chance to provide you with a more enjoyable experience in the future.

6/10 Okay

JAMES

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
My only real complaint is the hot tub and pool were both closed due to construction/remodeling, that should have been disclosed when I made the reservations on-line! Overall stay was above average.
Stayed 1 night in Dec 2023
Response from Guest Services on Feb 15, 2024
Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the closure of our hot tub and pool due to construction and remodeling. We understand the impact this may have had on your stay. We're glad to hear that despite this issue, your overall experience was above average. We're pleased to inform you that our renovation is now complete, and we look forward to providing you with an improved and enjoyable experience during your next visit. Your feedback is valuable to us, and we appreciate your understanding. We hope to have the opportunity to welcome you back soon.

8/10 Good

Deborah

Stayed 1 night in Dec 2023
Response from Guest Services on Feb 15, 2024
Thank you for your rating. We appreciate your feedback and are pleased to hear that you had a positive experience during your stay with us. We're delighted to inform you that our recent renovation is now finished, providing refreshed accommodations for our guests to enjoy. We hope to welcome you back for another enjoyable stay in our newly updated hotel in the future.

2/10 Terrible

greg

Disliked: Staff & service, property conditions & facilities
Disappointed
The main reason i booked this hotel was for the hot tub which we found out on arrival was not open. Incredibly disappointed
Stayed 1 night in Dec 2023
Response from Guest Services on Feb 15, 2024
Thank you for sharing your feedback with us. We apologize for the disappointment caused by the closure of our hot tub during your stay. We understand the inconvenience this may have caused, especially since it was a key factor in your decision to book with us. We want to assure you that our recent renovation is now complete, and we're excited to offer refreshed accommodations for our guests to enjoy. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable experience in our newly updated hotel in the future.

6/10 Okay

Casey

Liked: Staff & service
Not worth $230
Again disappointed with what I had to pay for a barely average hotel stay! $230 for what pre Covid was a $150 room. Relatively clean, updated, but certainly not worth the money spent
Stayed 1 night in Dec 2023
Response from Guest Services on Feb 15, 2024
Thank you for sharing your feedback with us. We apologize for any disappointment caused by the pricing during your recent stay. We understand your concerns and want to assure you that we continuously review our rates to ensure they align with the value and quality of our accommodations. We're pleased to hear that you found our hotel relatively clean and updated. It's worth noting that our recent renovation has refreshed our accommodations, enhancing the overall guest experience. Your satisfaction is important to us, and we appreciate your feedback as we strive to provide the best possible experience for our guests. We hope to have the opportunity to welcome you back in the future and demonstrate the improvements we've made.

6/10 Okay

Beverly

Travelled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Unhappy
The hotel is going through some renovations. It was busy and noisy when I arrived. I would not have booked that hotel had I known however, in the evening it was quiet due to the renovation. There was limited areas to sit in during breakfast. Also, we were told that the pool was out of service because of the renovations. And a hotel next-door was available for our use.
Stayed 2 nights in Dec 2023
Response from Guest Services on Feb 15, 2024
Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the ongoing renovations during your stay. We understand your concerns and want to assure you that our renovation is now complete, and we're excited to offer refreshed accommodations for our guests to enjoy. We're glad to hear that the evening was quieter and more peaceful for you. Regarding the limited seating during breakfast and the pool closure, we apologize for the inconvenience. We strive to minimize disruptions during renovations, and we appreciate your understanding. We also appreciate your patience and flexibility in utilizing the nearby hotel's pool facilities. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a more enjoyable stay in our newly updated hotel.