Outdoor pool, pool umbrellas

Reviews of Barceló Aruba - All Inclusive

4 out of 5
Barceló Aruba - All Inclusive
J.E. Irausquin Blvd 83, Noord, Noord

Reviews

8.0

Very good

Rating 10 - Excellent. 559 out of 1288 reviews" "
Rating 8 - Good. 382 out of 1288 reviews" "
Rating 6 - Okay. 193 out of 1288 reviews" "
Rating 4 - Poor. 80 out of 1288 reviews" "
Rating 2 - Terrible. 74 out of 1288 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ardian

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Barceló Aruba Management on May 23, 2024
Dear Ardian, We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting Aruba. We look forward to welcoming you back again very soon.Kind regards,

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional staff. Always joyous and smiling.
Stayed 7 nights in May 2024
Response from The Management/ Equipo Barceló Aruba on May 23, 2024
Dear Nicholas, Thank you very much for your kind feedback.We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guests' satisfaction is our highest reward.We look forward to welcoming you back for another memorable experience.Best wishes,The Management/ Equipo Barceló Aruba

8/10 Good

Gina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the Barcelo as far as excellent food and staff. Unfortunately we had to call maintenance 2 out of the 4 nights we were there. Once at midnight and once at 3:30am. Our a/c was leaking/dripping on the floor. The building needs some updates as far as a/c. Our room felt damp and all clothes needed to be washed once home that were in the closet as they smelled musty. I also thought they needed more chairs by the pool. Unless you got out there by 7:15am to put towels to claim you were out of luck. I do think the price for an all inclusive was very fair.
Stayed 4 nights in May 2024
Response from The Management/ Equipo Barceló Aruba on May 22, 2024
Dear Gina,We appreciate that you took the time to share your experience with us.We regret to hear about the inconveniences you faced with the air conditioning in your room and the resulting dampness that affected your comfort. Please rest assured that we take our guests' comfort very seriously and while such instances are rare, we are looking into ensuring the effectiveness of our climate control systems. Additionally, we acknowledge your comments regarding the pool chairs and understand that at times, demand can exceed availability. We are constantly striving to balance guest needs with the space available.It is delightful to learn that you were pleased with our diverse culinary offerings and the attentive service provided by our staff. We are also glad to hear you found the all-inclusive price to be fair, reflecting our commitment to providing value to our guests. Your enjoyment of these aspects of your stay with us at Barceló Aruba - All Inclusive is truly gratifying to note.We look forward to the pleasure of welcoming you back on future occasions.Best regards,The Management/ Equipo Barceló Aruba

6/10 Okay

Nicole

Travelled with family, Travelled with group
Liked: Amenities, property conditions & facilities
I enjoyed the activities around but the food was disappointing. Other than the rice cooked in milk had local cultural flare and flavor. Everything else seemed to be a replica of other cultures and nothing native.
Stayed 3 nights in May 2024
Response from The Management/ Equipo Barceló Aruba on May 22, 2024
Dear Nicole,We appreciate that you took the time to share your experience with us.We regret to hear that our culinary offerings did not meet your expectations. Our intention is always to present a diverse menu that reflects both international flavors and the rich culinary heritage of Aruba, and we are sorry if we fell short in delivering this experience to you.It is heartening, however, to know that you enjoyed the activities available and the condition of our hotel. We also take pride in our room amenities, and we are pleased that they contributed positively to your stay.We look forward to the pleasure of welcoming you back on future occasions.Best regards,The Management/ Equipo Barceló Aruba

10/10 Excellent

Ervin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Barceló Aruba Management on May 23, 2024
Dear Ervin, We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting Aruba. We look forward to welcoming you back again very soon.Kind regards,

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Barceló Aruba Management on May 23, 2024
Dear Christina, We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting Aruba. We look forward to welcoming you back again very soon.Kind regards,

8/10 Good

miguel, Downey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach
Stayed 4 nights in May 2024
Response from The Management/ Equipo Barceló Aruba on May 20, 2024
Dear Miguel, Thank you very much for your kind feedback.We regret to hear that the room amenities did not entirely meet your expectations. At Barceló Aruba - All Inclusive, we strive to provide the most comfortable and satisfying stay for our guests, and we take your feedback seriously as it helps us to continuously improve.It is delightful to learn that you enjoyed our beautiful beach and were satisfied with the cleanliness of our rooms, the overall hotel condition, and the service provided by our dedicated team. These are aspects that we are particularly proud of and work hard to maintain, ensuring our guests have a truly memorable experience at our resort.We look forward to welcoming you back for another memorable experience.Best wishes,The Management/ Equipo Barceló Aruba

8/10 Good

Ahmad, north bergen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was smooth staff was friendly & helpful and bellman were good &quick in and out
Stayed 1 night in May 2024
Response from The Management/ Equipo Barceló Aruba on May 20, 2024
Dear Ahmad, Thank you very much for your kind feedback.We are truly delighted to hear that your check-in experience was smooth and that our staff left a positive impression with their friendliness and helpfulness. Our bellmen pride themselves on their efficiency, and we are glad you experienced this first-hand.It is gratifying to know that you found our rooms to be impeccably clean and that the overall condition of Barceló Aruba - All Inclusive met your expectations. We are committed to maintaining high standards of service and accommodation. We have taken note of your rating on our room amenities, and while we understand that there is always room for improvement, we are pleased that our accommodations provided a comfortable setting for your stay.We look forward to welcoming you back for another memorable experience.Best wishes,The Management/ Equipo Barceló Aruba

10/10 Excellent

Gerard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent 4 star resort, highly recommended. If you demand perfection, pay for a 5 star resort like the Ritz-Carlton. Our family of 4 (adult children ages 19 and 22) had a wonderful, fun, relaxing vacation here. Great pool, pool bar, buffets, restaurants. Comfy bed. Super friendly, helpful, and gracious staff. Perfect location. Not recommended for young children due to adult atmosphere and copious adult beverages.
Stayed 6 nights in May 2024
Response from The Management/ Equipo Barceló Aruba on May 20, 2024
Dear Gerard,Thank you for your review.Your commendation of our resort as an excellent 4-star establishment is greatly appreciated. It brings us pleasure to know that your family experienced a fun and relaxing vacation, enjoying the great pool and pool bar as well as our diverse buffets and restaurants. The comfort of our beds and the friendliness of our staff are aspects we take great pride in, and it's rewarding to see these efforts reflected in your stay. Furthermore, our prime location serves as the perfect backdrop for an unforgettable vacation, and we're glad this was a highlight for you.We hope to welcome you again in the future. Best regards,The Management/ Equipo Barceló Aruba

10/10 Excellent

Brian Joseph, Sandown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was amazing!!! Property was spotless and close to shops all walking distance.
Stayed 5 nights in May 2024
Response from The Management/ Equipo Barceló Aruba on May 17, 2024
Dear Brian, Thank you very much for your kind feedback.The team here at Barceló Aruba - All Inclusive takes great pride in maintaining the highest standards of cleanliness and service, and we are thrilled to know that our dedication to spotless accommodations and attentive service resonated with you during your stay.Additionally, we are pleased that our location, conveniently situated within walking distance to local shops, contributed positively to your visit, allowing you the ease of exploring the vibrant surroundings. Your satisfaction with the room amenities and the overall condition of our hotel is also greatly appreciated, as we endeavor to provide a comfortable and memorable stay for all our guests.We look forward to welcoming you back for another memorable experience.Best wishes,The Management/ Equipo Barceló Aruba

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024
Response from Barceló Aruba Management on May 16, 2024
Dear Danielle, We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting Aruba. We look forward to welcoming you back again very soon.Kind regards,

10/10 Excellent

Alba

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful, great food and service
Stayed 4 nights in May 2024
Response from The Management/ Equipo Barceló Aruba on May 15, 2024
Dear Alba,Thank you for your positive feedback.We are thrilled to know that the cleanliness of our rooms, the condition of our hotel, the service provided by our team, and the amenities available in our rooms contributed positively to your experience with us. It is our highest mission to ensure that every guest enjoys a stay that is nothing short of perfect, and it brings us immense joy to see that reflected in your feedback.Each member of our staff strives to maintain the highest standards of hospitality, and we are glad that this was evident during your visit. Our team is committed to providing a welcoming, immaculate environment and top-notch services that our guests deserve.We look forward to welcoming you back on a future occasion.Best regards,The Management/ Equipo Barceló Aruba

10/10 Excellent

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time and loved it
Stayed 7 nights in May 2024
Response from The Management/ Equipo Barceló Aruba on May 13, 2024
Dear Robert, Thank you very much for your kind feedback.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back for another memorable experience.Best wishes,The Management/ Equipo Barceló Aruba

10/10 Excellent

Chelsea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was friendly and helpful! Food was delicious at the buffet and the restaurants. You had shops at the resort, plus along the beach, and on the main strip across from all the resorts. And had a tour guide office right on site!
Stayed 6 nights in May 2024
Response from The Management/ Equipo Barceló Aruba on May 13, 2024
Dear Chelsea,Thank you for your positive feedback.It is truly heartening to hear about your positive encounters with our attentive team; their dedication to guest satisfaction is a cornerstone of the experience at Barceló Aruba - All Inclusive.The culinary delights at our buffet and restaurants are crafted to cater to diverse palates, and we are thrilled they met your expectations. We pride ourselves on our strategic location, not only for its proximity to a wonderful selection of shops but also for the convenience of having a tour guide office on-site, ensuring our guests can effortlessly plan their adventures.Acknowledging the impeccable state of your room and the comprehensive amenities provided brings us immense satisfaction. These elements are essential in creating a comfortable and memorable stay. Your commendation on the overall condition of our hotel is greatly appreciated and serves as a testament to our commitment to maintaining a high standard of hospitality.We look forward to welcoming you back on a future occasion.Best regards,The Management/ Equipo Barceló Aruba

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the service. Everyone treated you like family. The Royal upgrade was well worth it. I cant wait to book my next trip here. Only thing is I would like to see the property manage the towels being placed on chairs at the beach and pool at 6am. If a towel sits longer than 30-45 minutes, it should be removed and accessible to the next person. And there could be more entertainment at the lounge in the evening and night. Other than that, no complaints.
Stayed 3 nights in May 2024
Response from The Management/ Equipo Barceló Aruba on May 13, 2024
Dear Jennifer,We appreciate that you took the time to share your experience with us.We regret to hear your concerns regarding our pool and beach towel system. Please rest assured that we are continually evaluating our guest services to ensure satisfaction. In addition, while our evening entertainment is typically praised, we take your suggestion seriously and are always exploring new ways to enhance our entertainment offerings.It is heartening to know that you felt embraced by the warmth of our staff and that the Royal upgrade significantly enhanced your stay. We are thrilled that you are already considering your next visit to Barceló Aruba - All Inclusive, and we can't wait to welcome you back to our slice of paradise.We look forward to the pleasure of welcoming you back on future occasions.Best regards,The Management/ Equipo Barceló Aruba

8/10 Good

Kevin Christopher

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was generally well maintained, and most of the staff was kind and courteous. Much of the music being played was from the 80’s & 90’s but wasn’t bad.
Stayed 4 nights in May 2024
Response from The Management/ Equipo Barceló Aruba on May 13, 2024
Dear Kevin,Thank you for your review.We regret to hear that certain aspects of our hotel did not fully meet your expectations. It appears that the music selection did not entirely resonate with your preferences. While we strive to provide a varied range of music to cater to the tastes of our diverse guests, we value your input as an opportunity to review our playlist and enhance the overall experience for everyone.We are delighted to learn that our efforts in maintaining the resort have not gone unnoticed and that our dedicated staff contributed positively to your stay. The high marks you've given for room cleanliness and amenities are a testament to our commitment to providing a comfortable and enjoyable environment for our guests. Rest assured, the entire team at Barceló Aruba - All Inclusive takes great pride in delivering exceptional service and accommodations.We hope to welcome you again in the future. Best regards,The Management/ Equipo Barceló Aruba

10/10 Excellent

Helen Houts, lakeland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fmgreat experience. Lots of food options. Lots of shops and food right outside our door.
Stayed 4 nights in May 2024
Response from The Management/ Equipo Barceló Aruba on May 13, 2024
Dear Helen,Thank you for your positive feedback.It's heartwarming to know that the diverse dining options and the convenient proximity of shops contributed positively to your experience at Barceló Aruba - All Inclusive. Our team takes great pride in maintaining our rooms to the highest standards of cleanliness and ensuring that the condition of our hotel meets your expectations. We're also delighted that the amenities provided in your room added to your comfort and overall satisfaction. Thank you for acknowledging the dedication of our staff to service excellence. Comments like yours are what motivate us to continue providing unforgettable experiences to our valued guests. Rest assured, we will share your compliments with the entire team.We look forward to welcoming you back on a future occasion.Best regards,The Management/ Equipo Barceló Aruba

8/10 Good

Jeanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful and we enjoyed our stay. Only issue was impossible to secure pool chairs unless your are out at 6AM! !
Stayed 5 nights in Apr 2024
Response from The Management/ Equipo Barceló Aruba on May 11, 2024
Dear Jeanne,We appreciate that you took the time to share your experience with us.We regret to hear that securing a pool chair presented a challenge; we strive to ensure all our guests have a comfortable and relaxing experience around our pool area. Rest assured, we are continually reviewing our guest amenities and seeking improvements.It is delightful to learn that the beauty of our property and the enjoyment of your stay stood out to you. At Barceló Aruba - All Inclusive, we take pride in offering a beautiful setting for our guests to create lasting memories.We look forward to the pleasure of welcoming you back on future occasions.Best regards,The Management/ Equipo Barceló Aruba

8/10 Good

Rodolfo V.

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My wife and I enjoyed the staying at the hotel. Plenty options for dinners, plenty of drinks and snacks.
Stayed 5 nights in May 2024
Response from The Management/ Equipo Barceló Aruba on May 11, 2024
Dear Rodolfo, Thank you very much for your kind feedback.It is heartening to learn that the array of dining options and the assortment of drinks and snacks met your expectations and contributed to a memorable experience. Your satisfaction is a wonderful affirmation of our team's dedication to creating exceptional stays for our valued guests.We look forward to welcoming you back for another memorable experience.Best wishes,The Management/ Equipo Barceló Aruba

10/10 Excellent

Annie

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time. From the time we walked until the time we left— our experience was top tier. The pool was great, entertainment was amazing, the food was okay — I think there can be more options at the buffets— but still good quality and cooked well. I love the mimosa bar! Twas amazing! Sabrina was a great beach/pool bar! She provided top tier service, great conversation and recommendations. I will definitely be returning.
Stayed 3 nights in Apr 2024
Response from The Management/ Equipo Barceló Aruba on May 6, 2024
Dear Annie,Thank you for your positive feedback.We are thrilled to hear that our pool and entertainment offerings contributed to a top-tier experience for you. The mimosa bar is indeed a guest favorite, and we're glad you loved it too. It's always a joy to receive acknowledgment for the attentive service provided by our dedicated staff, and Sabrina, in particular, will be delighted to be recognized for her contribution to your stay.While we note your thoughts on the buffet options, we are constantly aiming to cater to a wide array of palates and appreciate your feedback as it guides us in refining our dining experience. Thank you for choosing Barceló Aruba - All Inclusive for your vacation, and it is heartwarming to know that you are planning to return. Creating memorable stays is what we strive for, and your review reaffirms the hard work we put in every day.We look forward to welcoming you back on a future occasion.Best regards,

4/10 Poor

Donna

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was generally not good. We enjoyed the Japanese Hibachi and Italian restaurants but everything else was not good- like 1star-maybe. You had to get up at 4am to reserve a chair and stay there until 8am or they would take your towels. Not enough loungers or umbrellas at all. It was ridiculous. We did have some good staff and tipped them well as they stood out from the rest.
Stayed 7 nights in Apr 2024
Response from The Management/ Equipo Barceló Aruba on May 4, 2024
Dear Donna,Thank you for taking the time to review your recent stay at our hotel.We regret to hear that your dining experience did not live up to the high standards we strive to uphold. We take pride in catering to a variety of tastes with our six restaurants, and while it is pleasing to hear that you enjoyed our Japanese Hibachi and Italian offerings, we are disheartened that other options fell short of your expectations.Additionally, we understand the frustration that can arise from limited seating around our pool area. Our aim is to provide a relaxing environment for all our guests, and we apologize if this aspect of your stay was less than satisfactory. We do offer a daily program of pool and beach activities which we hope added some enjoyment to your stay.On a positive note, it is heartening to learn that the friendliness of our staff stood out to you. Our team is dedicated to providing a warm and welcoming experience for every guest.We appreciate your commendations and will continue to focus on delivering exceptional service. Thank you once again for your comments.We hope to be able to welcome you back for an improved stay.Kind regards,The Management/ Equipo Barceló Aruba

10/10 Excellent

neil

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
my 1534 WORD review wouldn't fit in this 1500 CHARACTER review space. I'll post it elsewhere. This is NOT a Ritz/Four Seasons (although sometimes they're the same price) but it was STILL an amazing trip. Travel agent booked the stay before i read other reviews, and I was a little worried headed there Food was between GOOD and WOW. Best food in any all inclusive - good enough people would PAY to eat at the restaurants. Even the 'default' buffet dinner restaurant was outstanding. Service CAN NOT BE BEAT. It's as good or better than a Ritz level place. Drinks/bars are good - upgrade to ROYAL level for better liquors. stay away from the worst tequila in the world or ask for top shelf tequila at Royal places. Annoying way to reserve/save the lounges/daybeds/palapas at the pool and beach. I wish Barcelo would apply their NOT HERE FOR 2 HOURS WE MOVE YOUR STUFF rule. People reserve them at 2/4/6am and then don't come down again till 10 or 11 or noon. I guess it's better than paying for them though (maybe) Amazing trip, amazing people, amazing service, good to really good food, good drinks (really good with Royal). If we go back to Aruba, no doubt we'll head to Barcelo
Stayed 8 nights in Apr 2024
Response from The Management/ Equipo Barceló Aruba on May 4, 2024
Dear Neil,Thank you for your review.While we are not a Ritz or Four Seasons, it is encouraging to hear that your experience with us was 'amazing' and that the quality of our food ranged from 'good' to 'wow'. It is a pleasure to know that our selection at our restaurants, including the buffet, was to your satisfaction and that you found the service at our resort comparable to some of the finest establishments.We regret to hear, however, that the system for reserving lounges, daybeds, and palapas did not meet your expectations. We strive to ensure a fair and enjoyable experience for all our guests, and while we do have a policy in place, we acknowledge there is always room for improvement. Rest assured, we continually work on enhancing our guests' convenience and will take your feedback into consideration. Your commendations regarding our Royal Level and the variety of quality drinks offered are much appreciated. Our staff takes great pride in providing exceptional service and creating memorable experiences for our guests. We are delighted that these efforts contributed significantly to the enjoyment of your trip. Thank you for recognizing the dedication of our team and for considering Barceló Aruba for your future travels to our beautiful island.We hope to welcome you again in the future. Best regards,The Management/ Equipo Barceló Aruba

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the property, staff and location. I would upgrade the dinner food in the restaurants.
Stayed 7 nights in Apr 2024
Response from Barceló Aruba Team on Apr 30, 2024
Dear Michael, We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting Aruba. We look forward to welcoming you back again very soon.Kind regards,

10/10 Excellent

Deborah

Travelled with family
Liked: Property conditions & facilities
very nice all inclusive resort make reservations for dinner and for 4 day stay was perfect
Stayed 4 nights in Apr 2024
Response from Barceló Aruba Management on Apr 30, 2024
Dear Deborah, We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting Aruba. We look forward to welcoming you back again very soon.Kind regards,

10/10 Excellent

Ralph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice beach and pool. The club across the street was too loud at night.
Stayed 7 nights in Apr 2024
Response from The Management/ Equipo Barceló Aruba on Apr 29, 2024
Dear Ralph,Thank you for your review.We regret to hear that the noise from the nearby club impacted your tranquility during the night. Your comfort is our priority, and we are continuously working with local entities to manage external noise levels to ensure our guests enjoy a restful experience.We are thrilled that you appreciated the pristine beach and inviting pool area, as they are indeed some of the jewels of Barceló Aruba - All Inclusive. Our team takes great pride in maintaining the highest standards of cleanliness and service, and it's heartening to know you experienced this first-hand. The positive remarks on our amenities and the overall condition of the hotel are greatly appreciated, as we strive to offer a complete and enjoyable experience for our guests.We hope to welcome you again in the future. Best regards,The Management/ Equipo Barceló Aruba

8/10 Good

Greta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Barceló Aruba Management on Apr 30, 2024
Dear Greta, We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting Aruba. We look forward to welcoming you back again very soon.Kind regards,

4/10 Poor

Yan Angie

Liked: Staff & service
Stayed 5 nights in Apr 2024
Response from Barceló Aruba Management on May 23, 2024
Dear Yan Angie, Thank you for making us your choice hotel and for your rating, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards,

8/10 Good

Muttath Varghese

Stayed 4 nights in Apr 2024
Response from Barceló Aruba Management on May 23, 2024
Dear Muttath Varghese, We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting Aruba. We look forward to welcoming you back again very soon.Kind regards,

10/10 Excellent

Jose, Staten Island

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food (in the restaurants), and service. Buffet was okay. Wasn't fond of the paper cups for adult drinks when leaving the bars or restaurants.
Stayed 6 nights in Apr 2024
Response from The Management/ Equipo Barceló Aruba on Apr 26, 2024
Dear José,Thank you for your review.We're thrilled to hear that you enjoyed the dining options at our specialty restaurants, and we appreciate your feedback on the buffet and drinkware. It's wonderful to know that the cleanliness of our rooms, the condition of our hotel, and the level of service provided by our team left a lasting positive impression on you. Rest assured, we continuously strive to deliver exceptional experiences, and your comments serve as an encouragement for us to maintain our high standards. Thank you for choosing Barceló Aruba - All Inclusive for your stay, and we hope to continue being your preferred destination for a perfect Caribbean getaway.We hope to welcome you again in the future. Best regards,The Management/ Equipo Barceló Aruba

8/10 Good

Ziping, Mcdonald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staffs and service
Stayed 4 nights in Apr 2024
Response from The Management/ Equipo Barceló Aruba on Apr 24, 2024
Dear Guest,Thank you for taking the time to review your stay.We are pleased that you had an enjoyable stay with us.Thank you for your compliments about our team; we strive to provide our guests with caring and personalized service and place great value on our personnel being guest-orientated and welcoming at all times.We look forward to welcoming you back on a future occasion.Best wishes,The Management/ Equipo Barceló Aruba

8/10 Good

Lori Lynn

Stayed 5 nights in Apr 2024
Response from Barceló Aruba Management on May 14, 2024
Dear Lori Lynn, We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting Aruba. We look forward to welcoming you back again very soon.Kind regards,

2/10 Terrible

Shahiba, Bronx

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Barcelo did not live up to the expectation and reviews. I been to a Barcelo resort in DR and the Barcelo Aruba is not the same at all! I am very disappointed and astonished by the experience. Not only was the service, amenities, rooms and resort outdated, worn out and desperately needs maintenance; the customer service and front desk employees were not welcoming, was argumentative and no smile on their face. They looked miserable being there. Breakdown of experience; 1. Booked resort in February and requested connecting rooms multiple (5) times. Had to book 2 rooms for 4 people because they don’t allow more then 3 people per room so you are forced to book 2 rooms. Day of check-in, we get non-connecting rooms; front desk representative that checked us in (who by the way wasn’t wearing a name tag), no smile on her face, rude and pretty much said tough luck and it is what it is. 2. After going back and forth with her and asking, if there are no connecting rooms all week, do you not see if there are any check-outs listed. She said to come back at 7:30pm to check. We came down at that time and she said there is a connecting room next to one of the rooms we have that is checking out in the morning. For us to empty out one of our current rooms by 11 am and they will have the room that is checking out ready for us. I have 13 points but there is a character limit and will not take my full review. Summary is outdated facility, the worst customer service I came across and food sucks.
Stayed 4 nights in Apr 2024
Response from The Management/ Equipo Barceló Aruba on Apr 25, 2024
Dear Guest,Thank you for your review.We are truly saddened to hear of the challenges you faced during your stay with us. It is disheartening to learn that your experience did not meet the high standards we strive to uphold. We regret to hear that your request for connecting rooms was not accommodated upon your arrival. While we make every effort to meet our guests' preferences, there are occasions when room availability may not align with requests, and we apologize for any inconvenience this caused.Regarding the service you received, we aim to provide a warm and welcoming atmosphere for all our guests, and it is disappointing to learn that we fell short in this regard. We take pride in our team's professionalism and courtesy, and we will reflect on your feedback to ensure that our service only enhances the guest experience.Concerning the condition of our resort and the amenities offered, we continuously work on maintaining and updating our facilities to ensure they are up to the standards expected of a Barceló resort. We regret if any aspect of your room did not provide the comfort or quality you anticipated. As for the culinary offerings, our diverse array of dining options is designed to cater to a wide range of tastes, and we regret to hear that our food did not meet your expectations. We truly wish your experience had been different, and we hope to have the opportunity to leave you with a more positive impression in the future.We hope we can welcome you back in the future.Kind regards,The Management/ Equipo Barceló Aruba

10/10 Excellent

thomas alan

Travelled with partner
Liked: Cleanliness, staff & service
I enjoyed the casual elegance of this property. It has a gentle hospitality and subtle attention to detail that you may easily overlook. Things like the towel person always giving you a pink and a blue towel because you asked for that earlier in the week for a picture of your lounger. The maitre d seating you for breakfast remembering where you sat the prior day. Having seating adjacent the house restrooms as you wait for your partner. Cloth napkins at the table at the very meal which also are used to wrap around the water pitchers to prevent condensation from dripping on you or your food/table as your glass is filled. Having double and triple oversight on your needs not only when dining. You are seldom more than a glance away from attention . Many other examples but again this goes in noticed as you relax and enjoy your stay.
Stayed 7 nights in Apr 2024
Response from The Management/ Equipo Barceló Aruba on Apr 25, 2024
Dear Alan, Thank you very much for your kind feedback.It is delightful to hear that the thoughtful gestures of our towel service added a touch of color to your days by the pool. Our team takes great pride in these small yet significant details that contribute to a memorable experience.We are also pleased that you appreciated the convenient seating arrangements as you awaited your companion, as well as the use of cloth napkins to enhance your dining comfort. It is our pleasure to provide a setting where every aspect of our guest's visit is considered.The positive feedback regarding our meal experience and the attentiveness of our staff is incredibly gratifying. We aim to create a relaxing atmosphere where our guests can feel the genuine hospitality that Barceló Aruba - All Inclusive is known for. We believe it's the little things that can make a big difference in creating an enjoyable and seamless stay.Thank you for noticing and valuing the attentiveness and subtle attentions that define our service. Our staff is dedicated to ensuring that your time with us is filled with enjoyable moments that turn into cherished memories. We are thrilled to have succeeded in making your stay both relaxing and enjoyable.We look forward to welcoming you back for another memorable experience.Best wishes,The Management/ Equipo Barceló Aruba

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities
We love the Barcelo! However there were some cosmetic issues during our stay. There are quite a few things that are dated. Items such as the door readers and or software with the door readers. Not sure which. Our experience was that the cards were not working on 3 separate occasions. That made it difficult because each occurrence required that you had to go to the front desk. We stayed in room 1520 and on the 5th day of our week long trip the main door to our room was found open. When we tried to close the door the door jam was broken. The front desk did quickly change our room. However the new room location was in tower 2 room 2413. This was inconvenient whereas my wife and I were traveling with her elderly parents. They were in tower 1. Also inconvenient to have to pack up our belongings and unpack in another room. The front desk and bellhop were most helpful and friendly! Other minor issues, slow drainage in the showers and sinks, also the balcony slider doors could use some updating. Now the good. This was our 2nd trip to Aruba.We stayed at the Allegro in 2002. We both agreed that our stay 4/15/24 - 4/22/24 was better! The major reason why was the staff! In particular Diego at the pool bar! Diego is incredible! His personality and friendliness was out of this world! Whatever you’re paying him, it should be double! Another mentionable staff member is Venessa. Quick to get us waters! We will be returning! Hoping this review helps.
Stayed 7 nights in Apr 2024
Response from The Management/ Equipo Barceló Aruba on Apr 25, 2024
Dear John,Thank you for your review.We regret to hear about the challenges you faced with the door readers and are sincerely sorry for the inconvenience caused by the door jam issue in your room. Our team is continuously working to ensure all facilities meet our guests' expectations, and your experience certainly does not reflect the level of service we aim to provide.We also acknowledge your concerns regarding the slow drainage and balcony doors and assure you that our maintenance team is taking the necessary steps to address these matters.On a positive note, we are delighted to learn that our staff made a meaningful impact on your stay. Diego and Venessa, in particular, are indeed shining examples of the exceptional service we pride ourselves on at Barceló Aruba - All Inclusive, and we are thrilled they contributed to making your visit memorable. Rest assured, their commendable efforts will be recognized.We are grateful for your compliments on the friendliness and helpfulness of our staff, which is a testament to our commitment to providing guests with a welcoming and enjoyable experience.We hope to welcome you again in the future. Best regards,The Management/ Equipo Barceló Aruba

10/10 Excellent

paul francis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Apr 2024
Response from Barceló Aruba Management on May 14, 2024
Dear Paul Francis, We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting Aruba. We look forward to welcoming you back again very soon.Kind regards,

6/10 Okay

Michael Anthony

Stayed 8 nights in Apr 2024
Response from Barceló Aruba Management on May 14, 2024
Dear Michael Anthony, Thank you once again for making us your choice hotel and for your rating, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards,

8/10 Good

susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love my time in Aruba First time staying at Barceló.Food was ok but had to get up at 4:30 in the morning to reserve a hut on the beach which is not what guests want to do when they’re on vacation!!!!
Stayed 4 nights in Apr 2024
Response from The Management/ Equipo Barceló Aruba on Apr 22, 2024
Dear Susan,We appreciate that you took the time to share your experience with us.We are delighted that you had a great stay, it was our pleasure to welcome you.Thank you for sharing your suggestion regarding parasols, we have taken note of this for future improvements.We look forward to the pleasure of welcoming you back on future occasions.Best regards,The Management/ Equipo Barceló Aruba

10/10 Excellent

Noe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing experience with my wife, the staff and service is more than 5 stars, I just got a few issues first with acess to my room and then the air conditioner was leaking water but they were able to fix them quickly. The food selection and drinks options are excellent, I really enjoyed this time in Aruba
Stayed 3 nights in Apr 2024
Response from The Management/ Equipo Barceló Aruba on Apr 21, 2024
Dear Noe,Thank you for your review.We regret to hear about the inconveniences you encountered with room access and the air conditioner. Rest assured, such occurrences are not reflective of our usual standards and we are glad our team was able to resolve these issues promptly.It is heartening to learn that our staff's exceptional service, along with our extensive selection of food and beverages, greatly contributed to your enjoyable experience at Barceló Aruba - All Inclusive. The cleanliness of our rooms and the overall condition of our hotel are aspects we take great pride in, and we are thrilled these met your expectations. Your commendations are truly appreciated and serve as encouragement for our dedicated team.We hope to welcome you again in the future. Best regards,The Management/ Equipo Barceló Aruba

6/10 Okay

Colleen, Plains

Stayed 5 nights in Jan 2024
Response from Barceló Aruba Management on Apr 30, 2024
Dear Colleen, We thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Kind regards,

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Always a great time
Stayed 8 nights in Apr 2024
Response from The Management/ Equipo Barceló Aruba on Apr 19, 2024
Dear Ben, Thank you very much for your kind feedback.We are thrilled to hear that you had a good stay with us.We look forward to welcoming you back for another memorable experience.Best wishes,

8/10 Good

Jill

Liked: Cleanliness, amenities, property conditions & facilities
Unfortunately, our biggest complaint was the pool and beach chairs system. We were told to get there by 6:00 am and steak your claim. Many chairs remained empty for hours. This lead us to have to purchase beach umbrellas through private company next door. The pool area has space to add more chairs. Just a bad system all around! All inclusive shouldn’t mean having to purchase umbrellas for $40.00 a day! On the other hand, shout out to Art’s rental for us to have that option!
Stayed 5 nights in Apr 2024
Response from The Management/ Equipo Barceló Aruba on Apr 19, 2024
Dear Jill,We appreciate that you took the time to share your experience with us.We regret to hear that your experience with our pool and beach chair system did not meet your expectations. We strive to provide ample seating arrangements for all our guests and are continually evaluating our systems to enhance the guest experience. We apologize for any inconvenience you faced regarding the umbrella rentals, and we appreciate your constructive feedback on this matter.It is delightful to note, however, that you found our rooms to be clean, and our hotel's condition and amenities to your satisfaction. We take great pride in maintaining our 5-star standards and are glad these aspects contributed positively to your stay at Barceló Aruba - All Inclusive.We look forward to the pleasure of welcoming you back on future occasions.Best regards,

10/10 Excellent

Billy

Liked: Cleanliness
Customer service
Stayed 3 nights in Apr 2024
Response from The Management/ Equipo Barceló Aruba on Apr 16, 2024
Dear Billy,Thank you for your review.It's incredibly rewarding to know that you noted our commitment to exceptional customer service, and we're glad that the cleanliness of our rooms met your expectations. At Barceló Aruba - All Inclusive, we take great pride in maintaining the highest standards of cleanliness and hospitality. Your kind words encourage us to continue working hard to ensure our guests have a memorable and comfortable stay. Thank you for choosing us for your visit to the beautiful island of Aruba.We look forward to welcoming you back. Best regards,The Management/ Equipo Barceló Aruba

8/10 Good

janice

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Food was exceptional. Lots of options and delicious. Staff was very friendly. Requests for room beverages repeatedly were ignored and despite pool hours of 8-8 people were allowed to “reserve” all the chairs by 6am every day. Disappointing that staff didn’t enforce the posted rule asking guests to exercise basic common courtesy.
Stayed 8 nights in Apr 2024
Response from The Management/ Equipo Barceló Aruba on Apr 16, 2024
Dear Janice,We appreciate that you took the time to share your experience with us.We regret to hear about the issues you faced with beverage requests in your room and understand how this could impact your stay. We strive to provide prompt and attentive service, and we apologize for any oversight in this area. Additionally, we appreciate your observations regarding the pool chair reservation system. While we endeavor to offer ample and comfortable seating for all our guests, we acknowledge the challenge during peak times and are actively exploring ways to enhance this aspect of our amenities.It is a delight to know that you found our culinary offerings exceptional and our staff's friendliness to be a highlight of your stay. At Barceló Aruba, we pride ourselves on offering a diverse array of dining options and a team dedicated to providing warm, hospitable service. We are thrilled these elements helped to make your visit enjoyable.We look forward to the pleasure of welcoming you back on future occasions.Best regards,The Management/ Equipo Barceló Aruba

8/10 Good

Margherita

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We were part of the Royal level. One of the perks was a top shelf bar on the beach. Francisco was an excellent bar tender. All the Royal level restaurant was delicious, the service was excellent but slow, they may be under staffed. The Italian restaurant and the Japanese were are excellent
Stayed 5 nights in Apr 2024
Response from The Management/ Equipo Barceló Aruba on Apr 16, 2024
Dear Margherita,We appreciate that you took the time to share your experience with us.We are delighted to read that you enjoyed the exclusive offerings of our Royal Level, including the top shelf bar on the beach, and it is heartening to hear your commendation of Francisco's outstanding service.While we strive to deliver impeccable service, we regret that you found the service at our Royal Level restaurant to be slower than expected. We take pride in our staffing and training, ensuring that our team is equipped to provide efficient and friendly service. Rest assured, we continuously work on improving our guests' experiences and value your feedback.It brings us joy to know that the culinary delights at our Italian and Japanese restaurants met your expectations, contributing positively to your overall experience. We also appreciate your recognition of the hotel's condition and the amenities provided in our rooms, which are designed to offer comfort and convenience to our esteemed guests like yourself.We look forward to the pleasure of welcoming you back on future occasions.Best regards,The Management/ Equipo Barceló Aruba

8/10 Good

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Barceló Aruba Management on May 10, 2024
Dear Donna, We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting Aruba. We look forward to welcoming you back again very soon.Kind regards,

4/10 Poor

Frank

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
We stayed here because other families were staying here. It was clean. I thought some of the staff were less than helpful.
Stayed 5 nights in Apr 2024
Response from The Management/ Equipo Barceló Aruba on Apr 12, 2024
Dear Frank,Thank you for taking the time to share your feedback.We are delighted to hear that you appreciated the cleanliness of our rooms, as our housekeeping team works diligently to maintain the highest standards of cleanliness. It is our hope that this aspect made your stay more comfortable.However, we regret to learn that our service did not meet your expectations. While we do not have details about the specific interactions that led to this impression, please rest assured that we continually strive to provide warm and efficient service to all our guests. We are also sorry if you found any aspect of our room amenities or hotel condition to be less than satisfactory. Our aim is always to offer a welcoming and enjoyable environment, and we hope that any less favorable aspects did not detract significantly from your overall experience.We hope you will consider staying with us again in the future. Best regards,The Management/ Equipo Barceló Aruba

8/10 Good

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only negative was the pool chairs being taken up by people placing towels on them beginning at 5am and no one ever showing up. Was not able to get a chair by the pool the entire stay. This should not be allowed by the hotel.
Stayed 5 nights in Apr 2024
Response from The Management/ Equipo Barceló Aruba on Apr 11, 2024
Dear Timothy,Thank you for your review.We regret to hear that you experienced difficulties with the pool chair availability during your stay. We strive to ensure all our guests have equal opportunities to enjoy our amenities, and we take your feedback seriously as we review our policies to improve guest satisfaction.We are delighted, however, to learn that the cleanliness of your room, the condition of our hotel, the quality of service, and the room amenities met your expectations and contributed positively to your experience with us.We hope to welcome you back in the future. Best wishes,The Management/ Equipo Barceló Aruba

8/10 Good

Barbara E, Johnstown

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of activities through the day and evening , staff was friendly and helpful , the beach was beautiful with all the extras included
Stayed 5 nights in Apr 2024
Response from The Management/ Equipo Barceló Aruba on Apr 10, 2024
Dear Barbara,Thank you for your positive feedback.We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guest's satisfaction is our highest reward.We look forward to welcoming you back on a future occasion.Best regards,The Management/ Equipo Barceló Aruba

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent. Sandra in Royal Level and Fernando at Royal Beach Bar were both very accommodating and focused on client satisfaction.
Stayed 5 nights in Apr 2024
Response from The Management/ Equipo Barceló Aruba on Apr 10, 2024
Dear Guest, Thank you very much for your kind feedback.It is heartening to hear that our staff, particularly Sandra in Royal Level and Fernando at the Royal Beach Bar, made such a positive impact on your stay with their dedication to guest satisfaction. Knowing that you appreciated the cleanliness of our rooms, the overall condition of our hotel, and the amenities provided truly inspires us to continue delivering exceptional service.Your commendations are a testament to the high standards we strive to uphold. We are delighted that your experience was reflective of the premium, all-inclusive retreat we aim to provide for all our guests.We look forward to welcoming you back for another memorable experience.Best wishes,The Management/ Equipo Barceló Aruba

8/10 Good

HANNAH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay here - definitely recommend reserving at least one dinner at the Kyoto hibachi grill and seafood restaurant at the resort. Very cute local area that is walkable with so many fun options for a night out afterwards!
Stayed 7 nights in Mar 2024
Response from The Management/ Equipo Barceló Aruba on Apr 9, 2024
Dear Hannah,Thank you for your positive feedback.We are delighted to hear that your dining experience at our Kyoto hibachi grill and seafood restaurant left a lasting impression on you. It is indeed a favorite among our guests, and we take pride in the culinary delights offered there.Your appreciation for the vibrancy of the local area and the variety of options available for a night out truly resonates with what we strive to offer – an engaging and memorable stay. We are also gratified that the cleanliness of your room, the overall condition of our resort, the level of service provided by our staff, and the amenities available in your room met your expectations and contributed to a pleasant experience at Barceló Aruba - All Inclusive.We look forward to welcoming you back on a future occasion.Best regards,The Management/ Equipo Barceló Aruba