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Reviews of Centro Mada Amman By Rotana

4 out of 5
Centro Mada Amman By Rotana
Ahmad Maayetah Street, P.O BOX 925937, Amman

Reviews

8.0

Very good

Rating 10 - Excellent. 18 out of 32 reviews" "
Rating 8 - Good. 6 out of 32 reviews" "
Rating 6 - Okay. 1 out of 32 reviews" "
Rating 4 - Poor. 3 out of 32 reviews" "
Rating 2 - Terrible. 4 out of 32 reviews" "

9.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

9.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rolando

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a newer property in a bit of the outskirts, it's 35 minutes from Amman airport. The rooms are super nice but very small, which I didn't mind. That means that the rooms are also very close to each other, so my I could really hear my neighbor and his Bollywood movie. The area, although safe, did not seem to have a lot of walkable tourist things to do. The in-room dining service was amazing, I had the best chicken and veggies meal of my life for only $14.
Stayed 1 night in May 2024
Response from Imad Akil on May 26, 2024
Dear Rolando, I am very pleased to read your positive review from your recent stay with us at Centro Mada Amman. Thank you for taking the time to share your feedback and recommend our hotel on Expedia.com With delight I read that you have been overall impressed with the quality of our hotel and service. Your gracious comments will serve as an added inspiration to consistently maintain the high standards which you have experienced during your stay with us. I do hope you will return to Amman in the near future and look forward to the opportunity to welcome you personally to Centro Mada Amman by Rotana. Sincerely, Imad Akil General Manager

10/10 Excellent

PAMELA

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Service is amazing.
Stayed 2 nights in May 2024
Response from Imad Akil on May 10, 2024
Dear Pamela, I am very pleased to read your positive review from your recent stay with us at Centro Mada Amman. Thank you for taking the time to share your feedback and recommend our hotel on Expedia With delight I read that you have been overall impressed with the quality of our hotel and service. Your gracious comments will serve as an added inspiration to consistently maintain the high standards which you have experienced during your stay with us. I do hope you will return to Amman in the near future and look forward to the opportunity to welcome you personally to Centro Mada Amman by Rotana. Sincerely, Imad Akil General Manager

8/10 Good

Abdalrahim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Imad Akil on Apr 23, 2024
Dear Abdulrahman, I am very pleased to read your positive review from your recent stay with us at Centro Mada Amman. Thank you for taking the time to share your feedback and recommend our hotel on Expedia. With delight I read that you have been overall impressed with the quality of our hotel and service. Your gracious comments will serve as an added inspiration to consistently maintain the high standards which you have experienced during your stay with us. I do hope you will return to Amman in the near future and look forward to the opportunity to welcome you personally to Centro Mada Amman by Rotana. Sincerely, Imad Akil General Manager

6/10 Okay

Peter

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The toilets are very small and the amenities are poor the breakfast is poor
Stayed 3 nights in Mar 2024
Response from Imad Akil on Mar 12, 2024
Dear Peter, Thank you for your comments about your recent stay at Centro Mada Amman posted on Expedia. Your valued feedback is important for us to improve continuously our service quality as our goal is not only to meet but even exceed our guests’ expectations. With much regret, we learnt that your stay was not an entirely satisfactory one for which we sincerely wish to apologize. May I take this opportunity again to thank you for bringing this to our attention and sincerely hope to welcome you back at another opportunity to convince you of our otherwise fine services. Kind regards, Imad Akil General Manager

10/10 Excellent

Toleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Imad Akil on Mar 6, 2024
Dear Toleen, I am very pleased to read your positive review from your recent stay with us at Centro Mada Amman. Thank you for taking the time to share your feedback and recommend our hotel on Expedia.com. With delight I read that you have been overall impressed with the quality of our hotel and service. Your gracious comments will serve as an added inspiration to consistently maintain the high standards which you have experienced during your stay with us. I do hope you will return to Amman in the near future and look forward to the opportunity to welcome you personally to Centro Mada Amman by Rotana. Sincerely, Imad Akil General Manager

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great hotel. If anything, it's a bit removed from downtown, but Ubers are easy and pretty cheap.
Stayed 5 nights in Feb 2024
Response from Imad Akil on Feb 14, 2024
Dear Evan, I am very pleased to read your positive review from your recent stay with us at Centro Mada Amman. Thank you for taking the time to share your feedback and recommend our hotel on Expedia. With delight I read that you have been overall impressed with the quality of our hotel and service. Your gracious comments will serve as an added inspiration to consistently maintain the high standards which you have experienced during your stay with us. I do hope you will return to Amman in the near future and look forward to the opportunity to welcome you personally to Centro Mada Amman by Rotana. Sincerely, Imad Akil General Manager

10/10 Excellent

AMMAR SAADI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Imad Akil on Feb 14, 2024
Dear Ammar, I am very pleased to read your positive review from your recent stay with us at Centro Mada Amman. Thank you for taking the time to share your feedback and recommend our hotel on Expedia.com. With delight I read that you have been overall impressed with the quality of our hotel and service. Your gracious comments will serve as an added inspiration to consistently maintain the high standards which you have experienced during your stay with us. I do hope you will return to Amman in the near future and look forward to the opportunity to welcome you personally to Centro Mada Amman by Rotana. Sincerely, Imad Akil General Manager

10/10 Excellent

Nedal

Liked: Cleanliness, staff & service, property conditions & facilities
Very good stuff Clean good location
Stayed 3 nights in Dec 2023
Response from General Manager on Dec 24, 2023
Dear Nedal,I am very pleased to read your positive review from your recent stay with us at Centro Mada Amman. Thank you for taking the time to share your feedback and recommend our hotel on Expedia.With delight I read that you have been overall impressed with the quality of our hotel and service. Your gracious comments will serve as an added inspiration to consistently maintain the high standards which you have experienced during your stay with us. I do hope you will return to Amman in the near future and look forward to welcome you to Centro Mada Amman by Rotana.Sincerely,Imad AkilGeneral Manager

2/10 Terrible

Sandy, west lafayette

Disliked: Staff & service, property conditions & facilities
Someone knocked at my room at 6 am in the morning. He looked creepy. They said theyll look into the cameras. Just to later on tell me the maintenance guy was lost in the room number. Why would maintenance do any kind of work at 6 am in the morning? And why would he knock at the wrong door? I thought someone is going to do anything bad to me , I couldn’t sleep for the rest of the time.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 24, 2023
Dear Sandy,Thank you for your comments about your recent stay at Centro Mada Amman posted on Expedia. Your valued feedback is important for us to improve continuously our service quality as our goal is not only to meet but even exceed our guests’ expectations. With much regret, we learnt that your stay was not an entirely satisfactory one for which we sincerely wish to apologize. May I take this opportunity again to thank you for bringing this to our attention and sincerely hope to welcome you back at another opportunity to convince you of our otherwise fine services.Kind regards,Imad AkilGeneral Manager

10/10 Excellent

Gisselle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Oct 2023
Response from General Manager on Dec 24, 2023
Dear Gisselle,I am very pleased to read your positive review from your recent stay with us at Centro Mada Amman. Thank you for taking the time to share your feedback and recommend our hotel on Expedia.With delight I read that you have been overall impressed with the quality of our hotel and service. Your gracious comments will serve as an added inspiration to consistently maintain the high standards which you have experienced during your stay with us. I do hope you will return to Amman in the near future and look forward to welcome you to Centro Mada Amman by Rotana.Sincerely,Imad AkilGeneral Manager

10/10 Excellent

rasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from General Manager on Dec 24, 2023
Dear Rasha,I am very pleased to read your positive review from your recent stay with us at Centro Mada Amman. Thank you for taking the time to share your feedback and recommend our hotel on Expedia.With delight I read that you have been overall impressed with the quality of our hotel and service. Your gracious comments will serve as an added inspiration to consistently maintain the high standards which you have experienced during your stay with us. I do hope you will return to Amman in the near future and look forward to welcome you to Centro Mada Amman by Rotana.Sincerely,Imad AkilGeneral Manager

4/10 Poor

Ali

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities
Nothing
Stayed 5 nights in Sep 2023
Response from General Manager on Dec 24, 2023
Dear Ali,Thank you for your comments about your recent stay at Centro Mada Amman posted on Expedia. Your valued feedback is important for us to improve continuously our service quality as our goal is not only to meet but even exceed our guests’ expectations. With much regret, we learnt that your stay was not an entirely satisfactory one for which we sincerely wish to apologize. May I take this opportunity again to thank you for bringing this to our attention and sincerely hope to welcome you back at another opportunity to convince you of our otherwise fine services.Kind regards,Imad AkilGeneral Manager

2/10 Terrible

MUHAMMAD, Dubai

Disliked: Cleanliness, staff & service
Wrong billing, still waiting for final invoice. Wrong food orders and no attention to details. Language barrier and hard to communicate to staff in English language. Will not return to same property.
Stayed 5 nights in Sep 2023
Response from General Manager on Dec 24, 2023
Dear Muhammad,Thank you for your comments about your recent stay at Centro Mada Amman posted on Expedia. Your valued feedback is important for us to improve continuously our service quality as our goal is not only to meet but even exceed our guests’ expectations. With much regret, we learnt that your stay was not an entirely satisfactory one for which we sincerely wish to apologize. May I take this opportunity again to thank you for bringing this to our attention and sincerely hope to welcome you back at another opportunity to convince you of our otherwise fine services.Kind regards,Imad AkilGeneral Manager

8/10 Good

Sadi

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from General Manager on Sep 3, 2023
Dear Valued guest,I am very pleased to read your positive review from your recent stay with us at Centro Mada Amman. With delight I read that you have been overall happy with the quality of our hotel and service. I do hope you will return to Amman in the near future and look forward to welcoming you to Centro Mada Amman by Rotana.Sincerely,Imad AkilGeneral Manager

10/10 Excellent

Islam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, excellent location and everything in it is great
Stayed 1 night in Aug 2023
Response from General Manager on Sep 3, 2023
Dear Valued guest,I am very pleased to read your positive review from your recent stay with us at Centro Mada Amman. With delight I read that you have been overall happy with the quality of our hotel and service. I do hope you will return to Amman in the near future and look forward to welcoming you to Centro Mada Amman by Rotana.Sincerely,Imad AkilGeneral Manager

10/10 Excellent

Bassem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice choice for business trips
Stayed 1 night in Aug 2023
Response from General Manager on Sep 3, 2023
Dear Valued guest,I am very pleased to read your positive review from your recent stay with us at Centro Mada Amman. With delight I read that you have been overall happy with the quality of our hotel and service. I do hope you will return to Amman in the near future and look forward to welcoming you to Centro Mada Amman by Rotana.Sincerely,Imad AkilGeneral Manager

8/10 Good

omar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from General Manager on Sep 3, 2023
Dear Valued guest,I am very pleased to read your positive review from your recent stay with us at Centro Mada Amman. With delight I read that you have been overall happy with the quality of our hotel and service. I do hope you will return to Amman in the near future and look forward to welcoming you to Centro Mada Amman by Rotana.Sincerely,Imad AkilGeneral Manager

8/10 Good

Shatha Khalaf

Liked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from General Manager on Sep 3, 2023
Dear Valued guest,I am very pleased to read your positive review from your recent stay with us at Centro Mada Amman. With delight I read that you have been overall happy with the quality of our hotel and service. I do hope you will return to Amman in the near future and look forward to welcoming you to Centro Mada Amman by Rotana.Sincerely,Imad AkilGeneral Manager

10/10 Excellent

Kariballa, boston

Liked: Cleanliness
Stayed 1 night in Jul 2023
Response from General Manager on Sep 3, 2023
Dear Valued guest,I am very pleased to read your positive review from your recent stay with us at Centro Mada Amman. With delight I read that you have been overall happy with the quality of our hotel and service. I do hope you will return to Amman in the near future and look forward to welcoming you to Centro Mada Amman by Rotana.Sincerely,Imad AkilGeneral Manager

10/10 Excellent

Ahmad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, clean hotel, and great staff
Stayed 1 night in Jul 2023
Response from General Manager on Sep 3, 2023
Dear Valued guest,I am very pleased to read your positive review from your recent stay with us at Centro Mada Amman. With delight I read that you have been overall happy with the quality of our hotel and service. I do hope you will return to Amman in the near future and look forward to welcoming you to Centro Mada Amman by Rotana.Sincerely,Imad AkilGeneral Manager

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Place
Stayed 4 nights in Jul 2023
Response from General Manager on Sep 3, 2023
Dear Valued guest,I am very pleased to read your positive review from your recent stay with us at Centro Mada Amman. With delight I read that you have been overall happy with the quality of our hotel and service. I do hope you will return to Amman in the near future and look forward to welcoming you to Centro Mada Amman by Rotana.Sincerely,Imad AkilGeneral Manager

8/10 Good

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not quite enough in the night time
Stayed 2 nights in Jul 2023
Response from General Manager on Sep 3, 2023
Dear Valued guest,I am very pleased to read your positive review from your recent stay with us at Centro Mada Amman. With delight I read that you have been overall happy with the quality of our hotel and service. Please accept our apologies for any disturbance during your stay.I do hope you will return to Amman in the near future and look forward to welcoming you to Centro Mada Amman by Rotana.Sincerely,Imad AkilGeneral Manager

4/10 Poor

William

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I booked and paid with hotels.com, but the hotel also charged me for the room. Despite several attempts and their repeated acknowledgement that they double billed me that have yet to refund. And this was a stay in mid May. Desk staff are very nice but beyond that either incompetence or simply they want to keep the double charege
Stayed 1 night in May 2023
Response from General Manager - Centro Mada Amman by Rotana on Jul 12, 2023
Dear William,Thank you very much for your review of your recent stay with us at Centro Mada. With much regret we learnt that we did not meet your expectations for which we sincerely apologize. we assure you that we are taking actions on the feedback you have provided.We look forward to be of continued service and hope to welcome you back in the very near future.yours sincerely,Imad AkilGeneral Manager

8/10 Good

Mazen, Montreal

Stayed 1 night in Jun 2023
Response from Thank you for staying with us on Dec 24, 2023
Dear Mazen,Thank you for your comments about your recent stay at Centro Mada Amman posted on Expedia. Your valued feedback is important for us to improve continuously our service quality as our goal is not only to meet but even exceed our guests’ expectations. With much regret, we learnt that your stay was not an entirely satisfactory one for which we sincerely wish to apologize. May I take this opportunity again to thank you for bringing this to our attention and sincerely hope to welcome you back at another opportunity to convince you of our otherwise fine services.Kind regards,Imad AkilGeneral Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
The staff was very helpful and did everything possible to make my stay perfect. Thank you
Stayed 2 nights in May 2023
Response from Imad Akil on Jun 8, 2023
Dear Valued guest, Thank you very much for your positive rating of your recent stay with us at Centro Mada Amman. With pleasure I note that our facilities and services met your expectations. I appreciate you taking the time to share your experiences and recommending us on Expedia.com, and I look forward to welcoming you back. Sincerely, Imad Akil General Manager

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Imad Akil on Mar 28, 2023
Dear Ahmad, I am very pleased to read your positive review from your recent stay with us at Centro Mada Amman. Thank you for taking the time to share your feedback and recommend our hotel on Expedia. I do hope you will return to Amman in the near future and look forward to the opportunity to welcome you personally to Centro Mada Amman by Rotana. Sincerely,Imad AkilGeneral Manager

4/10 Poor

Amir

Liked: Staff & service, amenities, property conditions & facilities
No comment
Stayed 1 night in Feb 2023
Response from Zaid Al Thahir on Mar 2, 2023
Dear Mr. Amer Thank you for your comments about your recent stay at Centro Mada Amman posted on Expedia.com. Your valued feedback is important for us to improve continuously our service quality as our goal is not only to meet but even exceed our guests’ expectations. With much regret, we learnt that your stay was not an entirely satisfactory one for which we sincerely wish to apologize. May I take this opportunity again to thank you for bringing this to our attention and sincerely hope to welcome you back at another opportunity to convince you of our otherwise fine services. Kind regards, Zaid Al Thahir Revenue Manager

10/10 Excellent

Garine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Väldigt fräsch och ny byggd hotel. Rent och fint. Personalen är trevliga och hjälpsamma.
Stayed 2 nights in Apr 2024
Response from Imad Akil on Apr 7, 2024
Dear Valdigt, I am very pleased to read your positive review from your recent stay with us at Centro Mada Amman. Thank you for taking the time to share your feedback and recommend our hotel on Expedia With delight I read that you have been overall impressed with the quality of our hotel and service. Your gracious comments will serve as an added inspiration to consistently maintain the high standards which you have experienced during your stay with us. I do hope you will return to Amman in the near future and look forward to the opportunity to welcome you personally to Centro Mada Amman by Rotana. Sincerely, Imad Akil General Manager

10/10 Excellent

Risto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2024
Response from Imad Akil on Feb 11, 2024
Dear Risto , I am very pleased to read your positive review from your recent stay with us at Centro Mada Amman. Thank you for taking the time to share your feedback and recommend our hotel on Expedia.com. With delight I read that you have been overall impressed with the quality of our hotel and service. Your gracious comments will serve as an added inspiration to consistently maintain the high standards which you have experienced during your stay with us. I do hope you will return to Amman in the near future and look forward to the opportunity to welcome you personally to Centro Mada Amman by Rotana. Sincerely, Imad Akil General Manager

2/10 Terrible

Koen

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice modern hotel, luggage is brought to room half an hour after check in, at 10pm only possible to get something to drink or eat by the room service. Ordered a burger and a drink, after 1 hour I haven't received it and obviously the order was canceled. I didn't want to wait any longer because I wanted to sleep.
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 24, 2023
Dear Koen,Thank you for your comments about your recent stay at Centro Mada Amman posted on Expedia. Your valued feedback is important for us to improve continuously our service quality as our goal is not only to meet but even exceed our guests’ expectations. With much regret, we learnt that your stay was not an entirely satisfactory one for which we sincerely wish to apologize. May I take this opportunity again to thank you for bringing this to our attention and sincerely hope to welcome you back at another opportunity to convince you of our otherwise fine services.Kind regards,Imad AkilGeneral Manager

2/10 Terrible

Xicoténcatl

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Cambiaron mi reservación a otro hotel en una ubicación completamente diferente sin avisarme hasta que llegue al mostrador …
Stayed 1 night in Oct 2023
Response from General Manager on Dec 24, 2023
Dear Valued guest,Thank you for your comments about your recent stay at Centro Mada Amman posted on Expedia. Your valued feedback is important for us to improve continuously our service quality as our goal is not only to meet but even exceed our guests’ expectations. With much regret, we learnt that your stay was not an entirely satisfactory one for which we sincerely wish to apologize. May I take this opportunity again to thank you for bringing this to our attention and sincerely hope to welcome you back at another opportunity to convince you of our otherwise fine services.Kind regards,Imad AkilGeneral Manager