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Reviews of Bristol Hotel

5 out of 5
Bristol Hotel
AbdulRahman Alawi Street, Amman

Reviews

7.6

Good

Rating 10 - Excellent. 35 out of 103 reviews" "
Rating 8 - Good. 33 out of 103 reviews" "
Rating 6 - Okay. 18 out of 103 reviews" "
Rating 4 - Poor. 10 out of 103 reviews" "
Rating 2 - Terrible. 7 out of 103 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Bekim, Germantown

Liked: Cleanliness
Disliked: Property conditions & facilities
Too loud and horrible internet connection considering that Amman has an outstanding internet infrastructure
Stayed 3 nights in May 2023

8/10 Good

EHAB

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2022

8/10 Good

WADDAH, NEW YORK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally ok however more restaurants sitting areas swimming pool with warm water are highly recommended
Stayed 3 nights in Nov 2022

8/10 Good

Yousef

Liked: Property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Ibrahim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at Bristol. Very helpful team. Recommended.
Stayed 4 nights in Aug 2022
Response from Waleed Ayyash on Oct 18, 2022
Dear Mr. Ibrahim, Greeting from Bristol Hotel We appreciate that you took the time to review your stay, We have taken note of your comments to look into further with our management team. and we do hope to welcome you back again Kind Regards

8/10 Good

Feras

Stayed 1 night in May 2022
Response from Waleed Ayyash on Oct 18, 2022
Dear Mr. Feras, Greeting from Bristol Hotel We appreciate that you took the time to review your stay, We have taken note of your comments to look into further with our management team. and we do hope to welcome you back again Kind Regards

10/10 Excellent

Sam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice , clean room , good service and food
Stayed 3 nights in Apr 2022
Response from Waleed Ayyash on Apr 18, 2022
Dear Mr. Sam, Greeting from Bristol Hotel We appreciate that you took the time to review your stay, We have taken note of your comments to look into further with our management team. and we do hope to welcome you back again Kind Regards

8/10 Good

Amjad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022
Response from Waleed Ayyash on Oct 18, 2022
Dear Mr. Amjad, Greeting from Bristol Hotel We appreciate that you took the time to review your stay, We have taken note of your comments to look into further with our management team. and we do hope to welcome you back again Kind Regards

4/10 Poor

Maki

Travelled with family
Disliked: Staff & service
Reception staff lovely the rest of service very poor you have to pay the tip to get good service the price for drink very expensive Bottle of water £1.50 on swimming pool bottle of beer £9.50 the prices different every day the price on menu with out tax if you find the menu very disappointed.
Stayed 5 nights in Aug 2021
Response from Waleed Ayyash on Aug 23, 2021
Dear Mr. Maki, Greeting from Bristol Hotel We appreciate that you took the time to review your stay, We have taken note of your comments to look into further with our management team. and we do hope to welcome you back again Kind Regards

10/10 Excellent

Khalaf

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Waleed Ayyash on Jul 15, 2021
Dear Mr. Khalaf, Greeting from Bristol Hotel We appreciate that you took the time to review your stay, We have taken note of your comments to look into further with our management team. and we do hope to welcome you back again Kind Regards

8/10 Good

haytham

Stayed 1 night in Jun 2021
Response from Waleed Ayyash on Jun 22, 2021
Dear Mr. Haytham, Greeting from Bristol Hotel We appreciate that you took the time to review your stay, We have taken note of your comments to look into further with our management team. and we do hope to welcome you back again Kind Regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
you need a car to go for any shopping , the Hotel is near one of the major Hospitals in Jordan ARAB MEDICAL CENTER
Stayed 2 nights in Feb 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Waleed Ayyash on Feb 5, 2020
Dear Sir/Madam, Greeting from Bristol Hotel We appreciate that you took the time to review your stay, We have taken note of your comments to look into further with our management team. and we do hope to welcome you back again Kind Regards

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Well located. Rooms are old style but well maintained. I did not find the staff very welcoming
Stayed 1 night in Dec 2019
Response from Waleed Ayyash on Jan 4, 2020
Dear Sir/Madam, Greeting from Bristol Hotel We appreciate that you took the time to review your stay, We have taken note of your comments to look into further with our management team. and we do hope to welcome you back again Kind Regards

6/10 Okay

Verified traveller

Stayed 1 night in Nov 2019
Response from Waleed Ayyash on Jan 4, 2020
Dear Sir/Madam, Greeting from Bristol Hotel We appreciate that you took the time to review your stay, We have taken note of your points to look into further with our management team. and we do hope to welcome you back again Kind Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2019
Response from Waleed Ayyash on Oct 20, 2019
Dear Sir/Madam, Greeting from Bristol Hotel We appreciate that you took the time to review your stay, We have taken note of your comments to look into further with our management team. and we do hope to welcome you back again Kind Regards

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hi, I got to sleep at Amman one night and it was impossible for me to sleep incredibly. The room they gave me was next to the hotel nightclub and I couldn't sleep at all. I asked for a change of room and they were pure negatives. Another hotel and the answer was I DO NOT expect expedia to refund my money when someone goes to a hotel is to rest and NOT to be listening to music and screaming all night
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
Stayed 5 nights in Aug 2019
Response from Waleed Ayyash on Sep 29, 2019
Dear Sir/Madam, Greeting from Bristol Hotel We appreciate that you took the time to review your stay, We have taken note of your comments to look into further with our management team. and we do hope to welcome you back again Kind Regards

8/10 Good

Gary

Business traveller
Liked: Cleanliness, staff & service
The pool area was very nice as we sat near for breakfast.
Stayed 3 nights in Aug 2019
Response from Waleed Ayyash on Sep 29, 2019
Dear Sir/Madam, Greeting from Bristol Hotel We appreciate that you took the time to review your stay, We have taken note of your comments to look into further with our management team. and we do hope to welcome you back again Kind Regards

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019
Response from Waleed Ayyash on Sep 29, 2019
Dear Sir/Madam, Greeting from Bristol Hotel We appreciate that you took the time to review your stay, We have taken note of your comments to look into further with our management team. and we do hope to welcome you back again Kind Regards

2/10 Terrible

Ek, Doha

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Old! For the same price would stayed at a boutique hotel that is more clean and up to date. Weary dusty interiors and smelly rooms. Bad plumbing and toilet
Stayed 1 night in Jul 2019
Response from Waleed Ayyash on Sep 29, 2019
Dear Sir/Madam, Greeting from Bristol Hotel We appreciate that you took the time to review your stay, We have taken note of your comments to look into further with our management team. and we do hope to welcome you back again Kind Regards

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
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Stayed 1 night in Feb 2019
Response from Waleed Ayyash on Feb 20, 2019
Dear Sir/Madam, Greeting from Bristol Hotel We appreciate that you took the time to review your stay, We have taken note of your comments to look into further with our management team. and we do hope to welcome you back again Kind Regards

4/10 Poor

Verified traveller

Liked: Cleanliness
The front office clerk gave me change for a $20usd though I gave her $50. Then their visa machine did not work and she wanted cash.
Stayed 1 night in Jan 2019

6/10 Okay

Sit Hian

Disliked: Staff & service
Stayed 2 nights in Sep 2018
Response from Waleed Ayyash on Dec 25, 2018
Dear Sir/Madam, Greeting from Bristol Hotel We appreciate that you took the time to review your stay, We have taken note of your comments to look into further with our management team. and we do hope to welcome you back again Kind Regards

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Waleed Ayyash on Oct 2, 2018
Dear Mr. Rami, Greeting from Bristol Hotel We appreciate that you took the time to review your stay, We have taken note of your comments to look into further with our management team. and we do hope to welcome you back again Kind Regards

6/10 Okay

Rami

Stayed 1 night in Sep 2018
Response from Waleed Ayyash on Sep 17, 2018
Dear Mr. Rami, Greeting from Bristol Hotel We appreciate that you took the time to review your stay, We have taken note of your comments to look into further with our management team. and we do hope to welcome you back again one day Kind Regards

6/10 Okay

KamalAljubili

Disliked: Staff & service
When I arrived 14:30 Jordan time, the receptionist (Rand) told me the room will be ready after 10 minutes, and i was waiting for more than 45 minutes and the room was not ready yet. While other guests arrived after me, and their procedures were completed and they went to their rooms and I'm still waiting.
Stayed 2 nights in Jul 2018
Response from Waleed Ayyash on Jul 29, 2018
Dear Mr. Yazan, Greeting from Bristol Hotel We appreciate that you took the time to review your stay, We have taken note of your comments to look into further with our management team. and we do hope to welcome you back again one day Kind Regards

4/10 Poor

yazan, Saudi Arabia

Liked: Cleanliness
Disliked: Room comfort
Never again
I booked double bed room for 2 guests, and what i got is 2x2 meters room with a single bed... When i called the receptionist he told me that this is what we only have !!! I checked out after 3 hours and booked another hotel... Never ever again !!!
Stayed 1 night in Jun 2018
Response from Waleed Ayyash on Jun 27, 2018
Dear Mr. Yazan, Greeting from Bristol Hotel We appreciate that you took the time to review your stay, We have taken note of your comments to look into further with our management team. and we do hope to welcome you back again one day Kind Regards

8/10 Good

FAOUZI, ALGERIA

Liked: Cleanliness, property conditions & facilities, room comfort
3 NIGHTS 4 DAYS
All over all it was a good hotel . I consumed 1 bottle of water from the minibar , but they wanted to charge me for chocolate and snacks that didn't consume at all , and I disputed the charge . very embarrassing situation at the front desk.
Stayed 4 nights in Jun 2018
Response from Waleed Ayyash on Jun 21, 2018
Dear Mr. Faouzi, Greeting from Bristol Hotel We appreciate that you took the time to review your stay, We have taken note of your comments to look into further with our management team. and we do hope to welcome you back again one day Kind Regards

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
good location
hotel facilities are good hotel rooms are in desperate need of noise insulation i could hear the rooms next to me clearly and noise from the corridor show leaks water all over the toilet floor too... rooms are clean and central location
Stayed 1 night in Apr 2018
Response from Waleed Ayyash on May 5, 2018
Dear Sir/Madam, Greeting from Bristol Hotel We appreciate that you took the time to review your stay, We have taken note of your comments to look into further with our management team. and we do hope to welcome you back again one day Kind Regards

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
The Bristol is a bright airy hotel in a good location and with a great breakfast.
Stayed 1 night in Apr 2018
Response from Waleed Ayyash on Apr 21, 2018
Dear Ms. Lisa, Greeting from Bristol Hotel We appreciate that you took the time to review your stay, We have taken note of your comments to look into further with our management team. and we do hope to welcome you back again one day Kind Regards

2/10 Terrible

Gerry

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
NOT A 5 STAR AT ALL!!!
Firstly there are many different hotels within this area of Amman, and I have stayed in most of them. This hotel is old and dated, the staff are despondent, and the hotel requires a full refurbishment. The breakfast is basic, and nothing is really appalling from a customer point of view. The Spa is dated, again the staff struggle, even to the extent that I waited 30 minutes and no one came!. The rooms are old, but the bed is very comfortable, although the bedsheets are often dirty. Please be aware of often charges to your bill that do not exist, I have had many issues with bills at this hotel. Lastly, I requested a car to take me to the airport, on thing is for sure, it wasn't a car that came for me, it was something between a camel and motorbike, basically a terrible unsafe vehicle. Not what you would expect from a hotel in any shape or form. Please stay away from this hotel if you want a pleasant stay in Amman. From a very well-travelled Business Man!
Stayed 2 nights in Apr 2018
Response from Waleed Ayyash on Apr 16, 2018
Dear Mr. Gerry, Greeting from Bristol Hotel, We appreciate that you took the time to review your stay, We do apologize that you had some issues during your stay. Please provide us with your booking details (Booking ID, your good name and check in date) in order to do the necessary investigation and prevent it in the future. we do hope to welcome you back again one day Kind Regards Waleed Ayyash Reservations Manager

4/10 Poor

R, new york

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
If it’s not 5 starts hotel.
I would give it three stars at the most. It is old hotel uncomfortable, very smoky in the description is deceiving
Stayed 2 nights in Mar 2018
Response from Waleed Ayyash on Apr 7, 2018
Dear Sir/Madam, Greeting from Bristol Hotel We appreciate that you took the time to review your stay, We have taken note of your comments to look into further with our management team. and we do hope to welcome you back again one day Kind Regards

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
3 star
No refrigerator in room broken bathroom titles toilet difficult to flush. Construction noises continuously.
Stayed 5 nights in Mar 2018
Response from Waleed Ayyash on Mar 24, 2018
Dear Sir/Madam, Greeting from Bristol Hotel We appreciate that you took the time to review your stay, We have taken note of your comments to look into further with our management team. and we do hope to welcome you back again one day Kind Regards

6/10 Okay

eyal

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
food in the hotel
food prices are high and there is nothing else within walking distance
Stayed 2 nights in Mar 2018
Response from Waleed Ayyash on Mar 24, 2018
Dear Mr. Eyal, Greeting from Bristol Hotel We appreciate that you took the time to review your stay, We have taken note of your comments to look into further with our management team. and we do hope to welcome you back again one day Kind Regards

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Very disappointing. The hotel decor is tired and outdated. Bathroom door didn't close properly. Absolutely nothing in the minibar and then asked in departure if I had taken from the minibar. Breakfast hot food tasteless and bland.
Stayed 3 nights in Feb 2018
Response from Waleed Ayyash on Feb 26, 2018
Dear Mr. Hosni, Greeting from Bristol Hotel We appreciate that you took the time to review your stay, We have taken note of your comments to look into further with our management team. and we do hope to welcome you back again one day Kind Regards

10/10 Excellent

Fady, Lebanon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, nice experience
Friendly staff, tasty food, comfort rooms, clean and all the facilities are available. I recommend it to all the travellers to Jordan.
Stayed 3 nights in Feb 2018
Response from Waleed Ayyash on Feb 17, 2018
Dear Ms. Fady, Greeting from Bristol Hotel We appreciate that you took the time to review your stay, We have taken note of your comments to look into further with our management team. and we do hope to welcome you back again one day Kind Regards

6/10 Okay

najla, beirut

Liked: Room comfort
Knew the hotel from a previous stay 4 years ago
Nice location but hotel is getting old and needs better services Security is very well managed
Stayed 1 night in Dec 2017
Response from Waleed Ayyash on Jan 4, 2018
Dear Ms. Najla, Greeting from Bristol Hotel We appreciate that you took the time to review your stay, We have taken note of your comments to look into further with our management team. and we do hope to welcome you back again one day Kind Regards,

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Horrible reception and checkin.
I got there at 40pm with the worst attitude of checkin staff I have ever experienced. No room available. Then they found a room and went to it but someone was sleeping in the room I was given a key to. Absolutely terrible experience. The same person checking me in did a horrible job handling it. An assistant manager helped by giving me suite instead and was trying his best to be good to me. Such a great person that needs to move to a proper hotel. Music was also loud from the hotel club with little sound insulation.
Stayed 1 night in Nov 2017
Response from Waleed Ayyash on Jan 4, 2018
Dear Sir/Madam, Greeting from Bristol Hotel We appreciate that you took the time to review your stay, We have taken note of your comments to look into further with our management team. and we do hope to welcome you back again one day Kind Regards,

8/10 Good

R., USA

Liked: Staff & service, property conditions & facilities, room comfort
Good neighborhood
The place was good and met our expectations. Some mold in bathroom tile was a turn-off that can easily be repaired. It could be due to poor ventilation in the bathrooms as well. We noticed this to be a common issue in Amman hotels. Staff was courteous and helpful.
Stayed 1 night in Nov 2017
Response from Waleed Ayyash on Jan 4, 2018
Dear Sir/Madam, Greeting from Bristol Hotel We appreciate that you took the time to review your stay, We have taken note of your comments to look into further with our management team. and we do hope to welcome you back again one day Kind Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
Spacious rooms, clean and quiet, nice neighborhood, close to shopping and restaurants.
Stayed 2 nights in Nov 2017
Response from Waleed Ayyash on Jan 4, 2018
Dear Sir/Madam, Greeting from Bristol Hotel We appreciate that you took the time to review your stay, We have taken note of your comments to look into further with our management team. and we do hope to welcome you back again one day Kind Regards,

2/10 Terrible

Ahmad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad stay
It was not good at all. The room was not clean when I got into it. Bathroom dirty without new towels
Stayed 1 night in Oct 2017

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
nice hotel ... thank you :)

8/10 Good

Verified traveller

Liked: Room comfort

10/10 Excellent

Daniel Danano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mr.
it was great staying at the Bristol

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice affordable price and very well located
I was in Jordan for a business meeting and I enjoyed the hotel facilities as well as staff welcoming . very easy check in

8/10 Good

Fouad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Ben, Newbury

Liked: Cleanliness, staff & service, property conditions & facilities
Better for business than tourism.
I stayed here with my girlfriend. The hotel is very nice, clean and well kept. The biggest complaint we have was that the bathroom flooded every time we used the shower. Staff seemed disinterested in looking into this. We waited 45 minutes for a workman to arrive to look at this. When he arrived he took one look at the shower and said "back in five minutes", and then never returned. In the end we just went with the option of flooding the bathroom when we wanted a shower. I found this quite irritating as we'd both been wanting a shower after checking in and had plans to go out, but instead had to wait for the work man.

4/10 Poor

I, Uk

Liked: Property conditions & facilities, room comfort
bad experience
Bad experience,,, was agreed for the price,,,, on the arrival I have been asked for the payment,,, on the departure asked for a second payment, when I tried to explain I paid more than what I agreed with,,, the answer was from Rand the recepinest oh we didn't charged your card,,, back in UK my bank has explained 500 pound pending on my account,,,, after calling them and calling hotel.com, they said will not charge the card twice,,,, bad communication between the day and night staff,,, asked for a robe and after wearing it got an insect bites all over my body and have photos to prove,,,, will never use them any more.

8/10 Good

Atef, Tunis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful Bristol
comfortable stay with professional and kindly staff