Indoor pool, seasonal outdoor pool, pool umbrellas, sun loungers

Reviews of Grecotel Grand Hotel Egnatia

4 out of 5
Grecotel Grand Hotel Egnatia
280, Dimokratias Av., Egnatia Park, Alexandroupoli, Thrace

Reviews

8.6

Excellent

Rating 10 - Excellent. 163 out of 346 reviews" "
Rating 8 - Good. 134 out of 346 reviews" "
Rating 6 - Okay. 32 out of 346 reviews" "
Rating 4 - Poor. 7 out of 346 reviews" "
Rating 2 - Terrible. 10 out of 346 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ege

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really a nice experience
Stayed 2 nights in Feb 2024
Response from Tsoukalas Panagiotis / Rooms Division Manager on Feb 20, 2024
Thank you very much for spending the time to rate us on Expedia!

4/10 Poor

George

Stayed 2 nights in Nov 2023

10/10 Excellent

Keith, Morpeth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice sized rooms with fantastic beach view
Stayed 2 nights in Sep 2023
Response from Tsoukalas Panagiotis / RDM on Sep 18, 2023
Dear Keith,thank you very much for the great review.

6/10 Okay

MURAT D.

Stayed 4 nights in Aug 2023
Response from Tsoukalas Panagiotis / RDM on Aug 29, 2023
Dear Murat, thank you very much for the positive review.

8/10 Good

hatice

It’s good place to stay in
Stayed 1 night in Aug 2023
Response from Tsoukalas Panagiotis / Rooms Division Manager on Aug 28, 2023
Dear Hatice,thank you very much for the nice review.

6/10 Okay

Jeffrey

Travelled with partner
Liked: Cleanliness
Nice property. Room was big. Great view of the beach. Pool was good. No bath plug. Area was boring. Very expensive laundry services. Every time we went to the gym, it was closed.
Stayed 3 nights in Jul 2023
Response from Tsoukalas Panagiotis / RDM on Aug 2, 2023
Dear Jeffrey, all the team members and hotel's management thank you for taking the time to write and share your review. Based on the nature of your comment, we ensure you that a full report has been made and the management was immediately informed. As main company's principle is to either proceed directly to corrective measures or alternatively to place a long term plan when it concerns critical structural changes. We truly hope that you would give us the opportunity to welcome you again in our hotel to see all the improvements made based on your words.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Right on the beach, able to walk to town, or a short drive. Great breakfast.
Stayed 1 night in Mar 2023
Response from Tsoukalas Panagiotis / Rooms Division Manager on Mar 27, 2023
Dear David, thank you for taking the time to submit a evaluation here in Expedia regarding your recent stay.We are looking forward to welcoming you back at Grecotel Egnatia Grand soon.

10/10 Excellent

cem

Stayed 2 nights in Feb 2023
Response from Panagiotis P. on Feb 21, 2023
Dear Cem,thank you very much for the excellent evaluation.

8/10 Good

Canan, Istanbul

Liked: Cleanliness, staff & service, amenities
Bed must be replaced,
Stayed 2 nights in Feb 2023
Response from Panagiotis P. on Feb 21, 2023
Dear Canan, thank you very much for the evaluation.

8/10 Good

Maksym

Disliked: Staff & service
A bit outdated
Nice place but staff could have better attitude according to 5 stars. Rooms and bathrooms are outdated.
Stayed 1 night in Oct 2022
Response from Panagiotis P. on Oct 13, 2022
Dear Maksym. It was a pleasure to have had you with us and we thank you for investing the time to share your review with us. All your comments are more than valuable for us and we will take all the necessary steps in the areas mentioned to ensure their improvement. With sincere thanks

10/10 Excellent

Marina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Panagiotis P. on Sep 13, 2022
Dear Marina,thank you very much for the great evaluation/

10/10 Excellent

Anna

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Classic & comfortable hotel next to city center
The hotel is located in a very convenient place (around 10 minutes walk from the city centers and the coast line where some nice restaurants are located). It is a classic hotel, with comfortable beds but a little old-fashioned look and feel. Staff was very polite, rooms were very clean and the breakfast was ok.
Stayed 2 nights in Jan 2022
Response from Panagiotis T. on Feb 1, 2022
Thank you for your nice review! Looking forward to welcome you back!

6/10 Okay

Ruben

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Nice staying although premises need to be renewed and refurbished
Stayed 5 nights in Jan 2022
Response from Panagiotis T. on Feb 1, 2022
We especially appreciated the time you spent to write a review. We have very carefully noticed your valuable and constructive comments and we would like to reassure that working with the greatest enthusiasm every possible effort will be placed to improve the service areas that you brought to our attention.

8/10 Good

Sukru Cankut

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Spacious rooms, family hotel
One of the top 3 hotels in Alexandroupoli to stay in. Although Astir is the newest part of the hotel, I choose to stay in Egnatia side whenever I travel. It’s always more appealing to me with its furnitures and old style. Always clean and spacious rooms. Parking is very easy and safe at the front parking lot of the hotel. Breakfast could be better though, selections should be more diverse, needs enrichment because its been the same since 7-8 years that I know of. Better to order your coffee through waiters, not get it on your own from a very average coffee machine.
Stayed 1 night in Nov 2021
Response from Panagiotis T. on Nov 22, 2021
We especially appreciated the time you spent to write a review. We have very carefully noticed your valuable and constructive comments and Ι would like to reassure that working with the greatest enthusiasm every possible effort will be placed to improve the service areas that you brought to our attention. We do hope to have the pleasure of welcoming you back in our hotel where changes will be made.

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Panagiotis T. on Sep 21, 2021
Thank you for your evaluation. It gives us strength to continue. We hope to welcome you soon to our hotel!

10/10 Excellent

Talent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Went here for a company offsite and they accommodated us to our need with some office supplies and a nice conference room.
Stayed 5 nights in Aug 2021
Response from Panagiotis T. on Sep 3, 2021
Thanks for staying with us. We appreciate your feedback! We do hope to have the pleasure of welcoming you back in our hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Panagiotis T. on Aug 25, 2021
Thank you very much for the great evaluation.

2/10 Terrible

ANGHEL

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2021
Response from Panagiotis T. on May 25, 2021
We feel very sorry that during your stay we did not cope with your expectations. Comments coming for our guests -the recipients of our services- are highly appreciated, please be so kind to help us by addressing the services that needs improvement.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Panagiotis on May 25, 2021
We would like to thank you very much for your feedback!!!

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful hotel with lots to offer. Walking distance to a variety of restaurants and shops
Stayed 18 nights in Apr 2021
Response from Panagiotis on May 25, 2021
We would like to thank you very much for your feedback!!!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Old but with Good Staff
The Egnatia is an older hotel and it shows. The furniture is old. The decor is old. The pool is old. The HVAC is old too. That said, the staff is pleasant, helpful and welcoming. That makes the stay worthwhile. In terms of COVID the hotel is taking all appropriate measures - requiring masks and changing the buffet into one that guests choose, but do not approach or handle the food and maintain social distances.
Stayed 3 nights in Oct 2020

4/10 Poor

Emad, Washington DC

Business traveller
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Not worth the cost, way overpriced food is horrible and not very clean
Stayed 3 nights in Sep 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Good bed, room fine, food great, nice staff.
Stayed 4 nights in Dec 2019
Response from Panagiotis T. on Dec 24, 2019
It was a great pleasure to welcome you. We especially appreciated the time you spent to write your review. We do hope to have the pleasure of welcoming you back in Grecotel Astir Egnatia.

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Oct 2019
Response from Panagiotis T. on Dec 24, 2019
It was a great pleasure to welcome you. We especially appreciated the time you spent to write your review. We do hope to have the pleasure of welcoming you back in Grecotel Astir Egnatia.

10/10 Excellent

Elizabeti

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2019
Response from Panagiotis T. on Dec 24, 2019
It was a great pleasure to welcome you. We especially appreciated the time you spent to write your review. We do hope to have the pleasure of welcoming you back in Grecotel Astir Egnatia.

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Panagiotis T. on Dec 24, 2019
It was a great pleasure to welcome you. We especially appreciated the time you spent to write your review. We do hope to have the pleasure of welcoming you back in Grecotel Astir Egnatia.

10/10 Excellent

NIKOLAOS

Liked: Cleanliness, staff & service, room comfort
Great hotel in beautiful location
Ηotel is in lovely area with own private beach and park. Ample breakfast clean area and pool. Only nuisance, the VERY noisy air suction motor (bathroom has no window) feeling like being in a ships engine room....
Stayed 1 night in Sep 2019
Response from Panagiotis T. on Sep 30, 2019
Dear Nikolaos, we are very flattered receiving your positive comments for our hotel. We would like to thank you for visiting our hotel and we are all looking forward welcoming you once again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to the water, nice landscaping, very close to city center
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definetely the best hotel in Alexandroupolis
Overall a very nice hotel, very close to the city center with its own parking and beach as well as pool. I am from the area and was pleasantly surprised with the high quality in both service and facilities. Me and my husband were there for a getaway weekend but we would definetely like to go back there with our children. It seemed to be the perfect place for any kind of company. Staff was very polite and eager to help. Only con was that it was very busy and even though the staff really tried its best several times we had to wait a lot to get a sit for breakfast or to get our food served.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Svetoslav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Grand Egnatia Hotel is a Five stars hotel
Stayed 2 nights in Apr 2019
Response from Tsoukalas Panagiotis on May 16, 2019
Thank you very much for staying in Grecotel Astir*Egnatia & for your kind feedback.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand Hotel Egnatia
Very good service by all the staff.
Stayed 3 nights in Apr 2019
Response from Tsoukalas Panagiotis on May 16, 2019
Thank you very much for your kind feedback.

10/10 Excellent

Svetoslav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Feb 2019

10/10 Excellent

Indra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great.It is very close to city.Another thing is tempurate of the room.It is very cold outside and room’s temperature is perfect.Staff is always great.It is not our first stay.I’ll go again to Egnetia.
Stayed 1 night in Jan 2019

10/10 Excellent

banu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good service, very good location sea and trees, close to the center, nice restaurants and cafes nearby, very good breakfast, nice meals, very clean, had a good time, I would like to go again.
Stayed 2 nights in Nov 2018

10/10 Excellent

Che, LA

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel clise to everything, right by the beach, short walking distance to restaurants and cafes
Stayed 2 nights in Oct 2018

8/10 Good

Edi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good to stay again
Very good decorated, comfortable, clean room.
Stayed 1 night in Oct 2018

10/10 Excellent

Suzanne, Battle Creek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hospitality and customer service of hotel staff was exceptional.
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2018

8/10 Good

Selim, Istanbul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast should be improved. Except breakfast everything is good.
Stayed 1 night in Jul 2018

8/10 Good

Matteo

Liked: Cleanliness, staff & service, room comfort
I was expecting more from a 5 stars
The big problem for a 5 star hotel is the bathroom. There is no bidet nor the Turkish tap into the wc (which I personally prefer). Moreover, the fan in the bathroom was extremely noisy (lack of maintenance?). There is a nice gym open all day long and a good restaurant which basically saves the day.
Stayed 2 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, amazing breakfast, perfect location that’s walking distance to everything
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2017
Response from Panagiotis T. on Jan 9, 2018
Dear guest, We would like to thank you for taking the time to share this review with all the future travelers and future guests of Grecotel Astir * Egnatia. We are looking forward to the opportunity of welcoming you again in our hotel.

8/10 Good

maryo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay
Excellent hotel,warm staff,magnificient breakfast One single defect was height of toilet,felt like Gulliver in giants' land
Stayed 3 nights in Dec 2017
Response from Panagiotis T. on Jan 9, 2018
Dear Guests, Thank you so much for taking the time to share your experience further to your recent stay at Grecotel Astir * Egnatia. We look forward to welcoming you back soon and until then I send you my best wishes!

10/10 Excellent

banu, turkey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice location
Very good hotel on the sea and all the rooms has very nice view walkable to the center, very nice park nearby, swimming pool, spa and very good food and service
Stayed 1 night in Nov 2017