Exterior

Reviews of Comfort Suites Albuquerque Airport

2.5 out of 5
Comfort Suites Albuquerque Airport
1401 Woodward Road SE, Albuquerque, NM

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1146 out of 1476 reviews" "
Rating 8 - Good. 205 out of 1476 reviews" "
Rating 6 - Okay. 54 out of 1476 reviews" "
Rating 4 - Poor. 28 out of 1476 reviews" "
Rating 2 - Terrible. 43 out of 1476 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Talita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience was top notch. From check in . The well dress concierge directed me to everything. Very helpful great job. Breakfast was plentiful very clean. Check out I accidentally left my wallet. Omg immediately I called and the staff brought it down to front desk. Much needed to get home.
Stayed 1 night in May 2024

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed at this facility Multiple times. It is always clean and meticulous. The staff is second to none.
Stayed 1 night in May 2024
Response from Manager on May 28, 2024
Hello Marilyn,We appreciate your loyalty and kind words about our cleanliness and staff. Your positive feedback means a lot to us. If you ever need anything during your future stays, feel free to contact us.

10/10 Excellent

Bart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Manager on May 28, 2024
Hello Hector,We are delighted to hear that you had a wonderful experience at our hotel! If you have any further comments or suggestions, please don't hesitate to reach out to us. We look forward to welcoming you back in the future!

10/10 Excellent

Hector

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in May 2024
Response from Manager on May 28, 2024
Hello Hector, Thank you for sharing your feedback with us. We regret to hear about the inconveniences you faced during your stay. Your comments have been duly noted and will be shared with the relevant teams for their attention and improvement. We hope to have the opportunity to welcome you back in the future for a more enjoyable experience.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. People above or next door were loud.
Stayed 1 night in May 2024
Response from Manager on May 28, 2024
Hello Elizabeth, Thank you for recognizing our friendly and helpful staff. We recommend reaching out to our front desk for assistance with noise disturbances during your stay. Our team is always ready to address any concerns to ensure a pleasant experience for all guests.

10/10 Excellent

Viola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on May 28, 2024
Hello Viola,Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! We are glad you had a great time with us, and we look forward to serving you again.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on May 27, 2024
Hello Eric,We are thrilled to hear that you had an excellent stay with us! We look forward to welcoming you back soon for another outstanding experience!

10/10 Excellent

Brynda

Stayed 1 night in May 2024
Response from Manager on May 27, 2024
Hello Brynda,We are thrilled to hear that you had a wonderful experience during your stay with us! We look forward to welcoming you back again soon.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Was very convenient to airport, property was safe and clean. The staff was very helpful, courteous and polite.
Stayed 2 nights in May 2024
Response from Manager on May 28, 2024
Hello William,We're thrilled to hear you found our hotel convenient and safe during your stay. Our team prides itself on providing exceptional service to all our guests. Feel free to reach out to our management team if you have any additional feedback to share.

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Assistant Manager, James, was very cordial and helpful.
Stayed 1 night in May 2024
Response from Manager on May 24, 2024
Hello Monica,We are pleased to hear that Assistant Manager James provided excellent service during your stay. Your feedback is valuable to us as we strive to offer exceptional customer service to all our guests. Thank you for recognizing James and his efforts to ensure you had a positive experience with us.

8/10 Good

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable bed. Great location near airport. Very friendly staff. Some problems w shower but otherwise great stay at a very good price.
Stayed 1 night in May 2024
Response from Manager on May 23, 2024
Hello Gregory,We are delighted to hear that you enjoyed our comfortable beds, great location, and friendly staff during your stay. Your feedback on the shower has been noted, and we appreciate your input. We hope to welcome you back for another pleasant stay in the future.

10/10 Excellent

Jake

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast and accurate, friendly staff.
Stayed 1 night in May 2024
Response from Manager on May 22, 2024
Hello Jake,We're delighted to hear you had a seamless check-in experience with our efficient and welcoming team. Your kind comments are appreciated and we hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Denise

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, modern rooms. Spacious.
Stayed 1 night in May 2024
Response from Manager on May 20, 2024
Hello Denise,We are thrilled to hear that you enjoyed our clean and modern rooms, as well as the spaciousness. Thank you for sharing your positive experience with us. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great new hotel. Clean, safe, employees are nice and helpful.
Stayed 2 nights in May 2024
Response from Manager on May 20, 2024
Hello Amanda,We're delighted to hear you enjoyed your stay with us! We strive to provide a clean and safe environment, and our team is always ready to assist guests. Should you have any future concerns, please feel free to reach out to our management team directly for further assistance.

10/10 Excellent

roya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was clean, comfortable and staff was so friendly
Stayed 1 night in May 2024
Response from Manager on May 22, 2024
Hello roya,We are delighted to hear that you found our hotel clean, comfortable, and our staff friendly during your stay. Your positive feedback is truly appreciated and we hope to welcome you back in the future for another enjoyable experience.

10/10 Excellent

Lorena

Liked: Property conditions & facilities
Very spacious rooms, clean, pleasant
Stayed 1 night in May 2024
Response from Manager on May 19, 2024
Hello Lorena,We are delighted to hear that you found our rooms spacious, clean, and pleasant during your stay. Your feedback is greatly appreciated, and we hope to welcome you back as our guest in the future.

10/10 Excellent

Zhixuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and big room. Good service!
Stayed 1 night in May 2024
Response from Manager on May 17, 2024
Hello Zhixuan,We're stoked to hear you enjoyed our spacious and well-maintained rooms, as well as the exceptional service provided during your stay. Should you have any future inquiries or require assistance, please do not hesitate to reach out to our management team directly.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Manager on May 17, 2024
Hello Charles,We are so glad to hear of your wonderful stay and the encounters you had with our team who are constantly striving to serve our guests with warm hospitality! We look forward to welcoming you back.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I expect airport properties to be a bit loud however this facility was exceptionally quiet. I never heard a plane and I didn't hear any traffic even though it's fairly close to the interstate. The king suite room was large and clean. The lobby was immaculate and the front desk personnel were exceptional in their friendliness and helpfulness. This is one of the best airport hotels that I've stayed in recently. I didn't realize my room would not have a bathtub although the shower was extraordinarily roomy. But I like to have a Ledge so that I can put my foot up to shave my legs! There is no vent fan in the bathroom either so the mirror fogged up and stay foggy for quite a while. Honestly that is my only issue and it's just a personal one. I would definitely stay here again! Oh yes and the hot tub was a lovely temperature, at least 102 °. It is however a four-person hot tub so I had to wait to get in it. It was clean though and the pool was also clean.
Stayed 1 night in May 2024
Response from Manager on May 14, 2024
Hello Deborah,We are elated to hear that you enjoyed the quietness of our property, the cleanliness of the king suite, and the exceptional service provided by our front desk team. Your feedback on the room amenities is appreciated, and we will share your comments with our management team for their review. We hope to welcome you back soon for another pleasant stay!

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on May 14, 2024
Hello Sabrina,We are thrilled to hear that you had a wonderful experience at our hotel! We appreciate you choosing to stay with us and look forward to welcoming you back in the future.

10/10 Excellent

Karina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people at the front desk were so kind.
Stayed 2 nights in May 2024
Response from Manager on May 14, 2024
Hello Karina,We appreciate your kind words about our front desk team's service. Your satisfaction is our top priority, and we're thrilled to hear they made a positive impact on your stay. We hope to welcome you back soon for another wonderful experience.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in May 2024
Response from Manager on May 10, 2024
Hello David,We are pleased to hear that you found our hotel to be very clean. Our team works hard to ensure a high level of cleanliness for all our guests to enjoy during their stay. Your feedback is appreciated and we hope to welcome you back in the future.

10/10 Excellent

Holly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Getting to the property is a little tricky as it takes you through the airport parking. Maybe I missed a turn but that was quite confusing. East to get back onto the hwy just not easy from the highway. Otherwise excellent service and experience
Stayed 1 night in May 2024
Response from Manager on May 10, 2024
Hello Holly,We appreciate your feedback and are pleased to hear you enjoyed our service and had an excellent experience during your stay. We will share your comments with our team. Thank you for choosing our hotel and we hope to welcome you back in the future.

10/10 Excellent

Byron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property. Close and convenient for traveling to and from the airport.
Stayed 1 night in May 2024
Response from Manager on May 10, 2024
Hello Byron,We are delighted to hear that you found our property convenient for your travels to and from the airport. We hope to welcome you back soon for another pleasant stay.

10/10 Excellent

Ghazal

Stayed 1 night in May 2024
Response from Manager on May 28, 2024
Hello Ghazal,We are delighted to hear that you had a wonderful stay with us! We look forward to welcoming you back soon for another fantastic experience.

10/10 Excellent

Zuriell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, very hospitable!
Stayed 2 nights in May 2024
Response from Manager on May 7, 2024
Hello Zuriell,We are delighted to hear that you found our staff to be excellent and hospitable during your stay. Your kind words are truly appreciated and we hope to welcome you back again in the future.

10/10 Excellent

Hector

Stayed 2 nights in Apr 2024
Response from Manager on May 24, 2024
Hello Hector,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. We look forward to welcoming you back soon for another amazing stay!

10/10 Excellent

Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff super helpful and friendly great customer service
Stayed 1 night in Apr 2024
Response from Manager on May 2, 2024
Hello Antonio,We're delighted to hear that our staff were able to provide you with exceptional service during your stay. We strive to ensure all our guests have a memorable experience. Should you have any more feedback to share, please feel free to reach out to our management team. We appreciate your kind words.

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Manager on May 2, 2024
Hello Hector,Thank you for sharing your feedback. We appreciate hearing from our guests and will forward your comments to the relevant departments for review and improvement. We hope to welcome you back in the future for a more satisfactory stay.

6/10 Okay

Lyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was fine. Breakfast needs to be more healthy - unsweetened yogurts, fresh fruit, real eggs.
Stayed 1 night in Apr 2024
Response from Manager on May 1, 2024
Hello Lyn, We appreciate your feedback regarding our breakfast options and will take it into consideration for future improvements. Our goal is to offer a variety of choices for all our guests' preferences. Thank you for sharing your thoughts with us.

8/10 Good

CHARLOTTE, BOULEVARD

Stayed 1 night in Apr 2024
Response from Manager on May 1, 2024
Hello CHARLOTTE, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

8/10 Good

Tressa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was the 2nd comfort suites we stayed at during our trip. This one was sub par compared to the other in Carlsbad which was superior. I expected the same level of service and amenities but not so. Just hopes each hotel in the same chain was comparable.
Stayed 1 night in Apr 2024
Response from Manager on Apr 26, 2024
Hello Tressa,We appreciate you taking the time to provide feedback on your recent stay with us. Our team strives to provide a consistent experience across all locations and we apologize for any discrepancies you encountered. Your comments will be shared internally for review and improvement. We hope this isolated experience will not deter you from choosing Comfort Suites in the future.

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were worried about staying in ABQ near the airport but the hotel was very clean and staff were very friendly. It’s a new hotel and you get more than what you pay for. Hidden gem!
Stayed 1 night in Apr 2024
Response from Manager on Apr 26, 2024
Hello Howard,We are delighted to hear that you enjoyed your stay with us and that you found our cleanliness and friendly staff to be exceptional. We pride ourselves on providing great value for our guests' money and are pleased to hear that you found us to be a hidden gem in ABQ. Thank you for choosing to stay with us!

10/10 Excellent

Janes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay!
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
Hello Janes,We are thrilled to hear you had an excellent stay with us! Your positive feedback is truly appreciated, and we hope to welcome you back in the future for another memorable experience.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
Hello Susan,Thank you for choosing to stay with us! We are delighted to hear that you had an excellent experience during your time at our hotel. If you have any further comments or suggestions, please do not hesitate to contact us. We hope to welcome you back soon for another enjoyable stay!

6/10 Okay

Arturo

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Safe, quiet, clean, only concern was rooms were not ready when I arrived. They only have 2 ready instead of 3.
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
Hello Arturo, We apologize for the inconvenience you experienced upon arrival. We strive to ensure a seamless check-in process for all our guests and appreciate your feedback. For any further assistance or feedback, please feel free to contact our management team directly.

10/10 Excellent

Wayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good night rest
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
Hello Wayne,We appreciate you sharing your experience with us. If there are any areas you feel we can improve on, please don't hesitate to reach out to our management team. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's surprisingly hard to find an indoor pool in Albuquerque at a hotel that doesn't charge a ridiculous amount. This hotel fit the bill for my family of 4 in terms of a clean, indoor pool and hot tub for the kids; 1 minute drive from the airport; easy exit to the interstate; built within last three years, so fixtures and amenities are in working order and clean; good complimentary breakfast; no extra charge for parking. My only two very minor complaints were that (1) the mattresses are the pillow top variety, and those hurt my back/neck, and (2) there is no non-slip protection in the bathtub. I addressed this with staff on my way out, and she explained that because of the type of cleaning agents used, nothing will stay stuck. She did say that guests may request a rubber bath mat from the front desk, which I would do next time. I would stay again.
Stayed 3 nights in Apr 2024
Response from Manager on Apr 20, 2024
Hello Sarah,We're glad to hear you and your family enjoyed the clean indoor pool, hot tub, and convenient location of the hotel. We appreciate your feedback on the mattresses and bathtub safety, and we're pleased to know you found a solution for the bath mat with our staff. Your satisfaction is important to us, and we look forward to welcoming you back for your next stay.

10/10 Excellent

Elaine

Stayed 1 night in Apr 2024
Response from Manager on May 10, 2024
Hello Elaine,We are thrilled to hear that you had a wonderful experience at our hotel! Your satisfaction is our top priority, and we hope to welcome you back soon for another exceptional stay.

10/10 Excellent

Richardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As I was checking out, the new employee asked me how was my stay and if there was anything that could have been done to make my stay better. Then to add to that, the employee training her, offered me a complimentary beverage. Both thanked me and mentioned looking forward to my next stay. This was a positive way to treat guests and make them want to return.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 19, 2024
Hello Richardo,We're delighted to hear about your positive interaction with our team members. Providing excellent service and hospitality is our top priority, and we're glad you felt valued during your stay. Our team looks forward to welcoming you back in the future for another enjoyable experience at our hotel.

8/10 Good

Marissa

Stayed 1 night in Apr 2024
Response from Manager on May 8, 2024
Hello Marissa, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Shower in king rooms have strange setup.
Stayed 1 night in Apr 2024
Response from Manager on Apr 19, 2024
Hello Charles,We appreciate you sharing your feedback with us. Our team will review your comments regarding the shower setup in the king rooms for future enhancements. Thank you for staying with us and we hope to welcome you back for a better experience.

10/10 Excellent

Myung, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Apr 17, 2024
Hello Myung,We are thrilled to hear that you had a fantastic stay with us! Should you wish to share more details about your experience, please don't hesitate to reach out to us. We look forward to welcoming you back soon!

8/10 Good

Maricruz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff, system was down so they were knocking my door at 12 am and called, was too tired to answer. Next day, they figured out everything and was kind.
Stayed 1 night in Apr 2024
Response from Manager on Apr 13, 2024
Hello Maricruz,We appreciate your feedback and are glad to hear you found our staff friendly. We apologize for any inconvenience caused by the system issue and late-night disturbances. Your understanding is valued, and we hope to welcome you back for a smoother experience next time.

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Big rooms
Stayed 1 night in Apr 2024
Response from Manager on Apr 12, 2024
Hello Harold,We are delighted to hear that you found our rooms spacious during your stay. Our aim is to provide comfortable accommodations for our guests. Should you have any further feedback or need assistance, please feel free to contact us directly. Thank you for choosing our hotel.

2/10 Terrible

Dawn

Disliked: Cleanliness, staff & service
Terrible customer service, person at front desk was RUDE AND VERY ABRASIVE
Stayed 1 night in Feb 2024
Response from Manager on Apr 12, 2024
Hello Dawn, We're disappointed to learn of your experience; we value all feedback and will address this with our team accordingly. If there are further details you'd like to share, please feel free to reach out to our management team directly for a thorough investigation.

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice, clean hotel.
Stayed 1 night in Apr 2024
Response from Manager on Apr 11, 2024
Hello Gary,We are pleased to hear that you found our hotel to be nice and clean. Your feedback is appreciated and we look forward to welcoming you back in the future.

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 12, 2024
Hello Lydia,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent coffee. Overall good. Construction nearby with debris in road. We had room by pool so noisy. Staff complained that we booked with 3 rd party.
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Michelle,We appreciate your kind words about our coffee and are pleased you enjoyed your stay overall. Construction is temporary, we apologize for any inconvenience caused. We value direct bookings, but we appreciate all guests. For any further concerns, please reach out to management directly.