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Reviews of Dinosaur Trail RV Resort

3 out of 5
Dinosaur Trail RV Resort
294004 North Dinosaur Trail, Drumheller, AB

Reviews

7.2

Good

Rating 10 - Excellent. 3 out of 18 reviews" "
Rating 8 - Good. 9 out of 18 reviews" "
Rating 6 - Okay. 4 out of 18 reviews" "
Rating 4 - Poor. 0 out of 18 reviews" "
Rating 2 - Terrible. 2 out of 18 reviews" "

7.8/10

Cleanliness

6.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Kellie

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in May 2021
Response from Jill on May 25, 2021
Thanks so much See you again sometime

8/10 Good

Kristin, Alberta

Travelled with family and small children
Liked: Cleanliness
The resort was well maintained. We stayed in the cabin that sleeps 6, it was clean. The bedding is a bit heavy for the hot temperatures, lighter blankets would be more comfortable. The pull out bed was extremely uncomfortable but the single mattresses on the bunk beds were good.
Stayed 3 nights in Jul 2020
Response from Jill on Jul 28, 2020
Thanks Kristin I will definitely look into lighter bedding Please come visit us again soon. Be safe and Be Healthy

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2020
Response from Jill on Jul 28, 2020
Thanks

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, room comfort
Not enough measures taken during COVID
I travelled with my daughter. The csbins were perfect to combine activities on-site and at the museam. This summer (2020), I didn't feel that the necessary efforts were in-place to ensure the safety of all during COVID; too many people sllowed at the pool no signage to direct people on kne side of the road or the other, no reminders to delinquants, too many kuds on the play structures at the same time and the place was fully booked.
Stayed 3 nights in Jul 2020
Response from Jill on Jul 22, 2020
Hi Melanie Im so glad you enjoyed your cabin. We are very fortunate to have opened our doors and even more fortunate to have been able to open our pool. I took guidance from our local Health Inspector and AHS as to what was required of us to get to the point of opening. We have many signs around the park asking people to social distance and wash their hands but beyond the guidance we give them we are relying on people to do their part. We have 9 signs just at the store area alone. Because we don't sanitize the playgrounds we have posted signs to that effect as well as the AHS Social Distancing and Hand Washing signs. I sincerely hope you will come back and visit us another time. Stay safe and stay healthy. Take care and have a great day J Logan Manager

8/10 Good

Samantha

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Jul 2020
Response from Jill on Jul 28, 2020
Thanks

8/10 Good

Martin, Three Hills

Travelled with family
Liked: Amenities
We really enjoyed the cabins. They were very clean, well stocked and comfortable. The front desk supervisor, Jill could fine tune her customer service skills but aside from that, it was a fantastic stay!
Stayed 2 nights in Jul 2020
Response from Jill on Jul 7, 2020
Hi Martin Although I don't recall our conversation or renting a cabin to someone from Three Hills I do appreciate your feedback. Have a great day Jill Resort Manager

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
There was a sign in the cabin indicating that they have mice and there was a hole in the wall...quite certain it was a mouse that I heard and found mouse droppings beside the garbage can. In addition, the preauthorization of $200 got charged to my account and when I brought this to their attention was given the run around by the staff to correct the error...still waiting to have it addressed.
Stayed 2 nights in Aug 2019

6/10 Okay

Claudine

Liked: Cleanliness, staff & service
Disliked: Room comfort
Nice place but not what was advertised
He and for the trailer we rented was false, we booked a 3 bedroom trainer with full kitchen and bathroom and got a 1 bedroom with 2 bunk beds and an uncomfortable pull out couch in the living room. The wifi and tv did not work unless we were outside. The place was clean and the kitchen and bathroom were as advertised.
Stayed 5 nights in Jul 2019

6/10 Okay

Linda

Liked: Cleanliness, property conditions & facilities, room comfort
Happy with stay but to much money for what u get
We loved it there but for the price we payed n to have no wifi n have to pay extra for it tv service was terrible n no Barbecue
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Could be nice place needs some tlc, great for kids, good location, cabins r over priced
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed in a cabin and it had all the comforts of home. Maybe too many comforts! Lol Didnt really feel like a camping experience, qas more like a trailer than a "cabin" bunk beds were really comfy for the kids. I would suggest guests bring theirnown bedding. Pullot couch had some questionable staining. Cabin needs more hooks for jackets etc.
Stayed 3 nights in Aug 2018

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

2/10 Terrible

Kari, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We didn't stay , we got there at 4pm to check in , and they informed us that there pool was shut down due for a part , that wouldn't be fixed anytime soon ,we were asking for discount but they said no , and only option was no charge to pass , we passed , hopefully we get our money back , they were having problems refunding our money ,??.. just wished they would have called us to let us know what happened with pool.
Stayed 1 night in Jul 2018
Response from Jill on Aug 6, 2018
Hi The motor on the pump broke down. Of course nothing we could predict. It would have been very difficult to call everyone as the list was long and we have a very busy store and park. When we cancel a reservation the money immediately goes back on the persons Credit Card. I am not sure what you meant by having a problem refunding as that is done on the computer in our system. It does however take 5-8 business days to show up on your Credit Card. I apologize that we were unable to call everyone and let them know.At this point we have sourced the parts for the pool pumps in Vancouver and they are expected to arrive today. I hope you will come again and give us another chance. Thanks Jill Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious, easy access to local attractions. Great family owned restaurants in town. Great scenery
Stayed 1 night in Jul 2018
Response from Jill on Jul 25, 2018
Hi Thanks so much for such positive comments. Please come visit us again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The trailer was clean (although you are required to do some of the cleaning yourself before check-out) and it was a good campground if you have kids. I still find it hard to justify the high cost for what you get though.
Stayed 2 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Campground was clean
We had a great weekend with our family. Enjoyed the pool.
Stayed 2 nights in Jun 2018
Response from Jill on Jul 25, 2018
Thanks for such a great comment. Please come visit us again

8/10 Good

Jordi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2018